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The Preserve Resort

3031 Hickory Lodge Dr, Sevierville, TN 37862
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The Preserve Resort
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314 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for The Preserve Resort
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Charlotte, NC
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed January 19, 2009

I got married at the chapel at The Preserve in January of 2008. We had 20 guests up and everyone stayed at the cabins. Everything went well until the morning after the wedding when we woke up and the power was out. That meant no shower and no heat. The resort staff said they were "working on it" but since... More 

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TRP_Management, General Manager at The Preserve Resort, responded to this review

I want to apologize for the issue you experienced during your stay. Our staff worked countless hours trying to ensure all guests had water and that all of the frozen pipes were unthawed. Our guests satisfaction is our number 1 priorty here at The Preserve Resort. We strive to always exceed the expections of our guests. Again, I would like... More 

georgia
Level Contributor
76 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
2 of 5 stars Reviewed January 5, 2009

My Husband and I decided to stay at the resort, even though we had read some negative comments about the rudeness of the staff. Because we had decided to make the trip at the last minute there were not many nice cabins available. We arrived at the resort at 3:30pm on Sunday, December 28th for a 3 night stay. When... More 

Was this review helpful? Yes 2
TRP_Management, General Manager at The Preserve Resort, responded to this review

First, I must offer my most sincere apologizes for the issues that you encounted durning your stay at our resort. Second, I would like to thank you for taking the time comment on our service so that I may correct any short comings that our staff may experiance. While I assure you this is not a regular occurance here at... More 

South
1 review
5 of 5 stars Reviewed January 1, 2009

Our family decided to take a trip to Tennessee in December. We planned to visit the Great Smoky Mountains while we were up there. We did alot of planning and searching the Internet for sleeping accomodations. We ran across The Preserve Resort website. We The Cedar Groves cabin which is a 2 bedroom cabin and it was more than enough... More 

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Tampa, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 30, 2008

My friend and I spent our vacation time there. We were very impressed with the mountain view. We stayed there for 4 days 3 nights. The view was exactly like the pictures on their website. The only downside was driving up the mountain it was very steep and a little scary driving up the first few times but as the... More 

Was this review helpful? Yes 1
Forest Hills, NY
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 25, 2008

I absolutely love the Preserve Resort. My husband and I went for our honeymoon and stayed in one of the Appalachian Villas and enjoyed every minute of our stay! I've read other reviews here that speak of privacy or noise issues, and for us that was not the case at all! Sure the 1 bdr cabins were a little closer... More 

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Maryland
1 review
5 of 5 stars Reviewed November 19, 2008

I would highly recommend the Preserve Resort. We were married at the Chapel at the Preserve and I booked a cabin for ourselves and a couple more for our guests. I was concerned after reading some of the negative reviews but we did not experience anything negative. Everyone was very impressed with the cabins and the amenities. The staff at... More 

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New Orleans
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed October 26, 2008

My husband and I were on the tail end of our fall getaway. We had stayed 3 night in a beautiful Best Western in Dillsboro on the Carolina side of the Smokies. What a difference a mountain makes. The people in Townsend were rude, unwelcoming and in general not very helpful. The town itself lacked the charm and history of... More 

Was this review helpful? Yes 1
Stevensville, Mi
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 9, 2008

This was a wonderful stay everything you can imagine and more. Our view out the cabin was just like the pictures on the web site. The cabin we stayed in (2844) was just perfect. The kitchen was equipped for everything you could need. The cabin was clean and set up very nice for our family of five. We had no... More 

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Detroit
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed August 13, 2008

Positives: Loved the view...wished it was more secluded. My husband and I stayed at the Preserve for our honeymoon. We wanted a "place of our own" as secluded as possible. The cabins and the breathtaking view do not dissapoint. We loved them. They were nicer in person than in the picture. The surrounding attractions were a major bonus. We had... More 

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Houston, Texas
Level Contributor
225 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
5 of 5 stars Reviewed July 12, 2008

We chose this location for our honeymoon and the cabin and view were absolutely awesome. Nothing short of amazing. Nothing really bad about the entire place except that it is a little on the pricey side and takes so long to get to the retreat from town.

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