Reading the reviews I had mixed feelings about the hotel prior to our trip. I’m glad I decided to stay. The hotel is great. The hotel has a mixed of condo like units with a fully equipped kitchens, dining areas, and a living areas. We got an one bedroom which had plenty space. The kids enjoyed the indoor pool with... more

I am one to read reviews about everything and I trusted all the great reviews and found this place a big dissapointment!! Poor customer service!! We got a 2 bedroom suite exactly the same room as our friends that came with us and they were different rooms!! They won't tell u that on the phone!! Trust me!! The management was... more

My boyfriend and I went on a weekend getaway to Sevierville, TN. This is our new favorite place to stay. Great location, not far from the local attractions. The room was very clean, comfy and the staff was very welcoming and helpful with all the questions we had. The indoor waterpark was amazing! I will recommend this place to all... more

Upon arrival of our stay. We found illegal "drugs" in our room. This was reported to the staff,which came and removed them. They offered us a 20% discount and said,"Can;t wait to see you guys next time" We contacted the owners and have STILL never received even a phone call back. We had children with us and this was scary... more

We stayed at The Resort for a Spring Break trip. Our party consisted of 5 adults and 3 kids ages 13, 11, and 10. We stayed in a 3 bedroom condo. It was HUGE! Each bedroom had 2 queen beds in it. While the condo was "plain" (not really decorated), we still loved it. We stayed on the first floor... more

My fiance, son and I stayed here for four nights during October. I have visited Gatlinburg every year for as long as I can remember due to having family in the area and even lived nearby for a couple of years. Normally, we rent a cabin outside Gatlinburg for our stay, but decided this year to go with a different... more

We stayed at The Resort for the twins 4 year birthday so they could go swimming. The staff was extra nice the room very clean. Everything was perfect. Thank you because of your staff we now have a new favorite place. more

This is one of the best places we have ever stayed, and we've stayed at a lot of places!!! It's received some poor reviews, but those seem to be from people who are expecting a hotel, not a condo. We own another time share in Florida, so we were completely at home understanding that towels are exchanged and beds aren't... more

We looked on TripAdvisor for a highly rated place to stay for our trip to the Smokey Mountains in December and we picked The Resort at Governors Crossing based on reviews. The reviews were right on based on our recent experience. The site was easy to find and it was located in a convenient spot for our trip. The staff... more