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Resort at Governor's Crossing

Certificate of Excellence
GreenLeadersSilver level
225 Collier Drive, Sevierville, TN 37862
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Resort at Governor's Crossing
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Ranked #8 of 23 Hotels in Sevierville
Certificate of Excellence 2014
GreenLeadersSilver level
A recent review
5 of 5 stars reviewed 4 days ago
Jane T Sneedville, Tennessee
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653 reviews from our community

Traveler rating
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    58
    41
    46
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427
54
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6
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Chattanooga, Tn
Contributor
14 reviews 14 reviews
7 hotel reviews
79 helpful votes 79 helpful votes
1 of 5 stars Reviewed 4 days ago NEW via mobile

at check in, room was not ready. Not a big deal. When we ask about things that we can do around the hotel or on other grounds, they seem very bothered. Once we did check in, we noticed red stains on the sheets. We asked they replace the sheets based on the red stains. We went out for an hour... More 

Was this review helpful? Yes 4
THeResort, Manager at Resort at Governor's Crossing, responded to this review

From all of the staff of The Resort, please accept our most sincere apologies for not meeting your expectations. Our number one goal is to provide excellent Guest Services to everyone and it pains us to learn that we missed that mark for you and your family. Firstly, we apologize for not following through more thoroughly with your request for... More 

Sneedville, Tennessee
1 review
5 of 5 stars Reviewed 4 days ago NEW

Resort very clean with lots of activities, great location and very helpful staff. The assistant manager Bryan went above the call of duty to assist my family by looking in trash cans for my lost car keys. He saved us a lot of trouble and expense.

Was this review helpful? Yes
THeResort, Manager at Resort at Governor's Crossing, responded to this review

On behalf of our entire staff, especially Bryan, we are so very glad that we were able to make your stay with us such a pleasurable and memorable one! Our hard work and dedication is one of our strong suits and it is wonderful to know that is being appreciated by our guests. We are always available to help our... More 

Erwin, Tennessee
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 6 days ago NEW via mobile

We stayed here as a quick get away and the kids loved the indoor water park the adults loved the amount of space in the condo. It was very clean...the staff even called to make sure we were happy with everything after we checked in!

Was this review helpful? Yes
THeResort, Manager at Resort at Governor's Crossing, responded to this review

Thank you for taking the time to share your thoughts with us! Feedback from our guests gives us the truest evaluation of how we are performing as a whole and whether it be good, bad, or indifferent it is always nice to hear from our guests personally. We are very proud of the job we are doing to maintain the... More 

1 review
5 of 5 stars Reviewed 1 week ago NEW via mobile

This was the best place we have ever stayed in Tennessee !!! The staff was wonderful, the place was very clean and affordable!!! My family had a great time, we will definitely be back. Even one of the house keepers "Nicole" made our stay exceptional!!!

Was this review helpful? Yes
THeResort, Manager at Resort at Governor's Crossing, responded to this review

On behalf of the entire staff, including Nicole, thank you for taking the time to share your experience with us! Feedback from our guests gives us the truest representation of how we are performing as a whole and it gives us great pride to know that we had such an impact on your stay. Our hard work and dedication to... More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

Water outside was warm enough in March on a sunny 70 degree day to swim in pool! We love that its small enough to watch all 3 kids but enough fun for all ages. We cook breakfast and lunch at the condo which is great too.

Was this review helpful? Yes
THeResort, Manager at Resort at Governor's Crossing, responded to this review

We are so happy to hear that you enjoyed your time with us! Our number one goal is to provide Superior Guest Services to all of our patrons and it drives us even more to know that we are consistently hitting that mark. We are glad that the weather cooperated with us and allowed for some gorgeous swimming temperatures thus... More 

Cookeville, Tennessee
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 1 week ago

My family and I stayed at the Resort at Governors Crossing this past week and the stay was excellent. As a fellow hotel worker, I tend to have high standards and be picky, but this hotel passed with flying colors! During our travels, my family and I noticed that we would be arriving early so we called to ask about... More 

Was this review helpful? Yes
THeResort, Manager at Resort at Governor's Crossing, responded to this review

We are so pleased to know that we were able to exceed your expectations during your stay! It makes us all extremely proud to know that our hard work and dedication to superior Guest Service is being noticed and appreciated. With you being a fellow Hospitality Worker, it makes us even more proud to know that we met and exceeded... More 

Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Room was clean, front desk was helpful and super friendly. My kids loved the waterparks! All the staff was friendly and the location is perfection! Just a few minutes drive from restaurants and attractions. Will be staying again

Was this review helpful? Yes 1
THeResort, Manager at Resort at Governor's Crossing, responded to this review

We are so glad that you were able to find the value of our property and that you will be staying with us again! Our hard work and dedication is paying off and we get excited when we hear from our guests that show their appreciation for that. We hope to see you again real soon and wish you and... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

We had an incredible stay here. The waterpark is great & everything is very clean! The room was very spacious. It was so nice to have the kitchen to save some money on meals. Brandon at the front desk is awesome.....just wish they had lobby music! Too quiet!! :)

Was this review helpful? Yes 1
THeResort, Manager at Resort at Governor's Crossing, responded to this review

On behalf of the entire staff of The Resort, especially Brandon, we thank you for taking the time to share your thoughts with us. It is so rewarding to learn that all of the hard work and dedication we put into our jobs is paying off with such huge dividends. We have had a few of our guests mention something... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

My wife and I stayed here in 2008 as a last min hotel. Since then we've stayed at the resort every time we visit. We've stayed with family and friends and I know they'll stay here again. We recently stayed with my parents and my two daughters and just so happened to stay in the same room my wife and... More 

Was this review helpful? Yes 2
THeResort, Manager at Resort at Governor's Crossing, responded to this review

We are so glad to know that your stay with us this time was just as it was the first time! We all strive for consistency and excellence and it is wonderful to learn that we are following through with that! Sally will be pleased to learn that she had such an impact on your stay as she takes such... More 

Kingston Springs, Tennessee
Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We decided at the last minute to take the kids away for some fun, since they had been snowed in for 2 weeks. So glad we did! Our 1BR condo was on the first floor near the indoor swimming pool did not disappoint. The 2 beds and sofa bed easily accommodated 4 kids and 2 adults. The kitchen and bath... More 

Was this review helpful? Yes 1
THeResort, Manager at Resort at Governor's Crossing, responded to this review

And we are so glad that you decided to come visit with us! It is always exciting to learn that we have gained another member to our Resort Family and we hope that you will continue to bring the kids with you time and time again. From all of us to all of yours, have a wonderful day and a... More 

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