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Resort at Governor's Crossing

Certificate of Excellence
GreenLeadersSilver level
225 Collier Drive, Sevierville, TN 37862
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758 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (161)
Date | Rating
  • English first
  • German first
  • Russian first
  • Any
English first
  • All months
    (758)
  • Mar-May only
    (201)
  • Jun-Aug only
    (309)
  • Sep-Nov only
    (125)
  • Dec-Feb only
    (123)
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Marion, Virginia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed yesterday NEW

This email is to complain about service that my family and I recently received from Governor’s Resort Crossing. We have been repeat customers of this resort numerous times, as we chosen to stay here, over other resort in the area. Every time was wonderful and we were pleased with our stay. However, our most recent stay was most unpleasant. There... More 

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Magnolia, New Jersey
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My wife and I have had a wonderful time her at The Resort at Governors Crossing. Our room is huge and clean there is an onsite water park and the resort is a stones throw from all of the major local attractions, such as Dollywood and the new Island entertainment complex. We already started planing to come back next year... More 

Was this review helpful? Yes
THeResort, Manager at Resort at Governor's Crossing, responded to this review

Thank you so very much for sharing your experience with us! It is always nice to hear our guests' comments when we have done a great job of making their vacation a pleasant one. We are excited to hear that you are enjoying your time so much that you have already started making plans for a return trip! We hope... More 

Hamlet, North Carolina
Level Contributor
3 reviews
5 of 5 stars Reviewed 6 days ago NEW

Being rather hard to please; I must say this place was truly tops. Its pretty much a huge, well-run, well-kept classy establishment that I definitely plan to stay at again. Indoor pools and curly slides are great for incliment weather. Close to all the pool places. Next door to outlet stores. They have pool attendants at all pools all the... More 

Was this review helpful? Yes
THeResort, Manager at Resort at Governor's Crossing, responded to this review

Thank you fro your review of your visit with us. We enjoy hearing from our guests and welcome any opportunity to improve. It was so wonderful to hear that we were able to please you and your discerning expectations. Our number one goal is to make a strong and lasting positive impression on all of our guests and it was... More 

West Palm Beach
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago

Just returned from a three night stay and thoroughly enjoyed our accommodations. However two things should be addressed: first, the carpets need cleaning as our living room floor had major spots in it. And second, the two queen beds made unbelievable noise when you rolled over or sat on them. Needless to say we tried not to roll over or... More 

Was this review helpful? Yes 1
THeResort, Manager at Resort at Governor's Crossing, responded to this review

Thank you so much for sharing your experience during your visit with us! Feedback from our guests is so very important to us and our continuing commitment to providing a fantastic vacation experience for each and every one of our guests. We are sorry that you found your carpets to be in the state that you mention. We are currently... More 

Michigan
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

We stopped in on a whim to see if they had a room. We ended up in a two bedroom condo. Nice clean accommodations overlooking the pool and lazy river. Resort was clean and staff was very friendly and helpful. Kids played in the pools for hours. Would recommend for families for sure!

Was this review helpful? Yes
THeResort, Manager at Resort at Governor's Crossing, responded to this review

Thank you so very much for your review of our property! We value each and every comment shared with us by our guests and appreciate the opportunity to improve when it presents itself. We are so pleased that you enjoyed your condo along with the amenities that we offer. Our entire staff work very hard to ensure that all of... More 

Pattonsburg, Missouri
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We all loved this Hotel! Very clean we stayed in a 2 bedroom suit it was pricy but well worth it and I could of gotten it cheaper I'm guessing but I got it last min! It had it all even a washer/dryer! The pool was very fun inside and out outside had a slide and a wipe out log... More 

Was this review helpful? Yes
THeResort, Manager at Resort at Governor's Crossing, responded to this review

Thank you kindly for sharing your experience with us. Feedback from our guests is of the utmost importance to all of us here as it gives us invaluable insight to how we are performing as a whole. We are so pleased to know that you and your family enjoyed yourselves so much that you chose to stay with us twice... More 

Akron, Ohio
Level Contributor
5 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

Just very welcoming fun indoor and outdoor pools game room awesome Sally was very welcoming I will definitely go again rooms where available when you got there very clean and nice and welcoming rooms great views I love it and fun shops around

Was this review helpful? Yes
THeResort, Manager at Resort at Governor's Crossing, responded to this review

We thank you very much for the review of our property! Our number one goal is to provide clean, comfortable, and affordable accommodations for everyone and it is always nice to hear when we do just that for our guests. Sally will be so pleased to learn that she had a positive impact on your vacation experience along with the... More 

Cincinnati, Ohio
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

When we arrived to the hotel at 5:30pm and check in was at 4:00pm our room still was not read which was disappointing after a long trip with a 6 week old, but the staff was very polite and of course the situation was understandable. Due to this they were very kind about us having a late check out. The... More 

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THeResort, Manager at Resort at Governor's Crossing, responded to this review

Thank you so very much for taking the time out of your day to share your thoughts with us. We love to hear from our guests whether they be good or bad comments and welcome any suggestions you may have to share that could make your stay that much more enjoyable. We are so very sorry that we failed to... More 

Akron, Ohio
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

First time stay at Resort at Governor's Crossing. Kids entertained with mini golf, pool and game room. Sally at the front desk made us feel welcome and was friendly. Room was spacious and ready when we arrived. Great location. Will definitely be back.

Was this review helpful? Yes 2
THeResort, Manager at Resort at Governor's Crossing, responded to this review

We appreciate your review of your stay at The Resort! Hearing directly from our guests gives us every opportunity to acknowledge our staff members that go above and beyond such as Sally as well as providing us with valuable insight into any areas that we need to focus on. We were so glad to hear that you enjoyed your stay... More 

Maryland
Level Contributor
100 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I have very mixed feelings about my stay at the Resort at Governors Crossing. On the positive side, I can say our queen beds were very comfortable, the room size is big, having a washing machine and dryer was awesome, and we loved the lazy river. But, if you don’t absolutely want a washer and dryer in your room, you... More 

Was this review helpful? Yes
THeResort, Manager at Resort at Governor's Crossing, responded to this review

Thank you very much for sharing your thoughts with us. Feedback from our guests is vital to our operations and gives us the truest indication of how we are performing as a whole. We are so very sorry that we failed to exceed your expectations during your recent visit. We all work very hard to ensure that each and every... More 

Hotel Review Summarization

What travelers say

  • Full kitchen(13)
  • Indoor pool(10)
  • Very clean(10)
  • Pigeon Forge(9)
  • Lazy river(7)
  • Pool area(7)
  • Hot tub(4)
  • Bedroom condo(3)
Questions? Get answers from hotel staff and past guests. Ask a question

369 photos of this hotel

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Amenities (43)
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Indoor Pool (12)
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King Studio with Couch (63)
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Outdoor Waterpark (23)
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The Hotel (25)

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