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Resort at Governor's Crossing

Certificate of Excellence
GreenLeadersSilver level
225 Collier Drive, Sevierville, TN 37862
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Resort at Governor's Crossing
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Ranked #8 of 22 Hotels in Sevierville
Certificate of Excellence
GreenLeadersSilver level
A recent review
5 of 5 stars reviewed yesterday
cjoudry Clarksville, Tennessee
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736 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (157)
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Clarksville, Tennessee
1 review
5 of 5 stars Reviewed yesterday NEW

We had a very enjoyable stay at "The Resort" Everyone was friendly and very professional. This condo was very clean and fun to spend time with family at. We especially liked the movies by the pool. I would like to mention two pool attendants that provided excellent guest services skills while keeping the children safe (Katie, Travis) at the pool.... More 

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Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

The resort was clean and well maintained. The staff was friendly and helpful. The kitchen and laundry room in our condo was so nice to have since it was a second stop for us. Our 8 year old loved the water slides! There were plenty of restaurants and shopping nearby, so we were never searching long for things to do.

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Atlanta
Level Contributor
42 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We chose this resort because of the water/ pool areas. We reserved a 2 bdrm condo for 5 people. Check in was just ok. The staff was not friendly- no smiling and not at all welcoming. They weren't mean just not welcoming. The clerk gave us horrible directions to our room. There is only 2 buildings- the buildings aren't numbered.... More 

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Guyton, Georgia
1 review
5 of 5 stars Reviewed 3 days ago NEW

By far one of the best experiences we've had. We are a large family with 5 children & we couldn't be more satisfied with the accommodations. The decor was up to date, the room was clean, furnishings were nice, we had adequate space, and the entire staff was very friendly and helpful. If I had one complaint it is that... More 

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Wilmington, Ohio
Level Contributor
4 reviews
4 of 5 stars Reviewed 5 days ago NEW

Great place for families. Indoor/outdoor pool/watermark. Friendly and helpful staff. The rooms are a little dated, but great amenities for the price. I would definitely stay here again. Washer and dryer in room. Great location right off the main drag.

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THeResort, Manager at Resort at Governor's Crossing, responded to this review

Thank you so very much for sharing your thoughts about your visit with us. Feedback from our guests is of the utmost importance to us here as we use it to gauge how we are performing as a whole. We are so pleased to learn that you and your family enjoyed your time with us. We have spent a considerable... More 

Charlotte, North Carolina
Level Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

After several great stays at the Resort at Governor’s Crossing, this past weekend was a fiasco. We arrived at 3pm and were told our room would be ready "in a few minutes". For the next 2+ hours we waited with other couples in the lobby while the staff shrugged and commented about foreign exchange student housekeepers and how guests who... More 

Was this review helpful? Yes 1
THeResort, Manager at Resort at Governor's Crossing, responded to this review

Thank you very much for sharing your thoughts with us. We value each and every comment given to us and welcome any opportunity to improve our staff, service, and property. We are so very sorry that your unit was not ready at the regularly scheduled time of 4pm. We work very hard to ensure that every room is ready by... More 

Grundy, Virginia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Overall experience was great! We rented one bedroom condo for three nights. Everything we needed was in the room! It was extremely spacious and accommodating. Especially liked the fully stocked kitchen and washer and dryer. Loved the water and pool facilities! A first trip with you guys, but definitely not the last!

Was this review helpful? Yes 1
THeResort, Manager at Resort at Governor's Crossing, responded to this review

From all of us here at The Resort, thank you so very much for sharing your thoughts with us! Feedback from our guests is of the utmost importance to us as it gives us a more clear and defined snapshot of how we are performing as a whole. It was so wonderful to hear that you and your family enjoyed... More 

Madison, Alabama
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Very nice suite hotel with indoor/outdoor water park! The room and grounds were very clean and well kept. I enjoyed the lazy river, and my son and husband enjoyed the pools and slides! We will be back!

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THeResort, Manager at Resort at Governor's Crossing, responded to this review

Thank you for the review of your stay! We enjoy reading all of the different views, opinion, and comments our guests choose to share with us and welcome any opportunity to improve our services. We are especially excited when our guests decide to share their fun times with everyone else. We are so very glad that you and your family... More 

Steens, Mississippi, United States
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

When we arrived we were slightly disheartened when we had traveled all day and our condo was not ready at check-in. This was followed by being told that the owner had decided to use his condo beginning on Wednesday and we had booked the condo and totally paid for it in advance, and for the entire week. We were told... More 

Was this review helpful? Yes 2
THeResort, Manager at Resort at Governor's Crossing, responded to this review

Thank you so very much for your review of your experience with us. We are so very happy that we were able to resolve the problem that would have had the potential to ruin your vacation! While it is a very uncommon problem, all of us here certainly understand how it can be a huge negative on an otherwise enjoyable... More 

Huntingdon, Tennessee, United States
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The accommodation's were nice enough and the staff, especially the life guards were pretty helpful. The pool is not very well lit at night, making it hard to find you party. House keeping was minimal, had to ask for coffee. Towels just thrown in the room. My big gripe: With over 160 rooms, I believe they told me, I asked,... More 

Was this review helpful? Yes
THeResort, Manager at Resort at Governor's Crossing, responded to this review

We thank you for taking the time to share your experience with us. We value all that our guests have to say about their time with us and welcome any opportunity that may present itself. In regards to our housekeeping services, we apologize if it we did not accurately explain our procedures to you. We provide a limited service which... More 

Hotel Review Summarization

What travelers say

  • Full kitchen(13)
  • Indoor pool(10)
  • Very clean(10)
  • Pigeon Forge(9)
  • Lazy river(7)
  • Pool area(7)
  • Hot tub(4)
  • Bedroom condo(3)
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Amenities (43)
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Indoor Pool (12)
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King Studio with Couch (63)
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Outdoor Waterpark (23)
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The Hotel (25)

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