We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Resort at Governor's Crossing

Certificate of Excellence
GreenLeadersSilver level
225 Collier Drive, Sevierville, TN 37862
Hotel amenities
Resort at Governor's Crossing
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Ranked #8 of 23 Hotels in Sevierville
Certificate of Excellence
GreenLeadersSilver level
A recent review
4 of 5 stars reviewed yesterday
Sunshine5732 Pleasant Grove, Alabama
Add Photo Write a Review

713 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    376
    176
    60
    50
    51
See reviews for
469
59
1
7
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (151)
Date | Rating
  • English first
  • German first
  • Russian first
  • Any
English first
  • All months
    (713)
  • Mar-May only
    (201)
  • Jun-Aug only
    (264)
  • Sep-Nov only
    (125)
  • Dec-Feb only
    (123)
All months
Pleasant Grove, Alabama
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

Loved it. The kids loved it. I consider my standards to be very high as far as hotel accommodations are concerned. The place was clean and the staff was courteous and helpful. The kids enjoyed both pools.

Was this review helpful? Yes
Gray, Tennessee
Level Contributor
31 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed yesterday NEW via mobile

We paid a lot to stay here for the week. Our room was very out dated and dirty. No maid service at all without paying. No wonder so many including us found roaches in our room. Nasty! Definitely will not stay here again. You pay for the pool really.. Not the room.

Was this review helpful? Yes
Smyrna, Delaware
Level Contributor
3 reviews
1 of 5 stars Reviewed 2 days ago NEW

My husband and I are married 50 years this year and decided to go to Pigeon Forge. When we arrived at the hotel we were told that our room had been changed from one with a sitting area to a queen bed with table in chairs. We were staying for a week and had no where to really relax once... More 

Was this review helpful? Yes
Fort Wayne, Indiana
1 review
1 of 5 stars Reviewed 5 days ago NEW

The place was very dirty. The pool area was overcrowded and never enough deck chairs for all the families. Our room was filthy and rundown. I would not recommend this "resort" to anyone. I would recommend you try and find something in downtown Gatlinburg. It may be a little more expensive but it will be well worth it.

Was this review helpful? Yes
THeResort, Manager at Resort at Governor's Crossing, responded to this review

Thank you very much for your review of our property. We are sorry that we failed to meet your expectations. We would welcome you to contact us and tell us in greater detail what it is that we could have done to provide you with a more enjoyable and satisfactory stay. At this time, we'd like to remind you of... More 

common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This place was very nice. All of the staff were very friendly and helpful. My family stayed here for 4 days and we will definitely be staying here again. The indoor and outdoor pool kept our children very entertained.

Was this review helpful? Yes 1
THeResort, Manager at Resort at Governor's Crossing, responded to this review

We thank you for your review of our property and staff. It is always encouraging when our guests tell us that we are performing at a high level and are providing excellent service. We appreciate your vote of confidence and are looking forward to serving you again in the future. We thank you again for your time and wish you... More 

McDonough, Georgia
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We were in Pigeon Forge for my niece’s wedding. We chose this hotel because it had a separate bedroom/living area and there was something for our sons to do without us having to go to an amusement park and spend a fortune. Our sons are 10 years old and 15 years old. They loved the slide by the pool. Check... More 

Was this review helpful? Yes
THeResort, Manager at Resort at Governor's Crossing, responded to this review

From all of us here at The Resort, thank you for sharing your thoughts and opinions with us! We love hearing from our guests and value each and every comment shared with us. It was so wonderful to learn that you were able to take advantage of all that we have to offer our visitors and enjoyed every aspect of... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago via mobile

Nice place to stay if you can get checked in. We had a baby with us and cold milk in car and they would not let us check in. They four o clock but rooms are still not ready. The night after we finally got in propel were still standing in line waiting to be checked The people that worked... More 

Was this review helpful? Yes 1
THeResort, Manager at Resort at Governor's Crossing, responded to this review

We thank you for taking the time to share your experience with us! Feedback from our guests gives us the truest indication of how we are performing as a whole. We are so very sorry that we were unable to get you checked into your unit at the advertised time of 4pm. Our housekeeping staff work very hard every day... More 

North Carolina
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Nice condos. Reasonably priced. Our 1 BR condo had a separate bedroom and living space. Had full kitchen and Washer/Dryer. Very handy on a longer trip. The resort has multiple water slides, lazy river, kiddie pools, indoor pool / waterpark area, and a small mini golf area. Towels are provided at the pools as well as life jackets. Recommend!

Was this review helpful? Yes
THeResort, Manager at Resort at Governor's Crossing, responded to this review

Thank you for sharing your experience with us! Our commitment to providing excellent services and accommodations is so very important to all of us and it gives us great pride when we receive positive feedback. It was fantastic to learn that you were able to take full advantage of all that we offer our families all while having a memorable... More 

Orlando
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The ammenties are wonderful. Rooms are large and staff is friendly. We have stayed here many times. One of our favorite rentals in pigeon forge. We had 8 people in a two bedroom suite. They have free towels to use at the indoor waterpark. The hot tub is huge.The staff is very friendly. Within walking distance of restaurant and shops.

Was this review helpful? Yes
THeResort, Manager at Resort at Governor's Crossing, responded to this review

We thank you so very much for sharing your thoughts with us! Feedback from our guests is of the utmost importance to us. We all work very hard to maintain a friendly and knowledgeable environment for our guests and it's always nice to learn that our efforts are appreciated. We look forward to serving you and your family again in... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

Awesome customer service when planning my stay. Jennifer gave me info on surrounding attractions and places to eat. Couldn't have asked for more helpful information. Definitely will plan another visit.

Was this review helpful? Yes
THeResort, Manager at Resort at Governor's Crossing, responded to this review

Thank you very much for your review of your stay with us! We appreciate what our guests share with us and welcome any opportunity to improve our staff, services, and property. It was wonderful to learn that Jennifer M. was so accommodating for you and that her information helped to make your stay pleasant and memorable. We look forward to... More 

Questions? Get answers from hotel staff and past guests. Ask a question

365 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (197)
Viewed
Room/suite (58)
Viewed
Family/play areas (12)
Viewed
Pool/beach area (37)
Viewed
View from room (11)
Viewed
Hotel & grounds (15)
Viewed
Bathroom (14)
Viewed
1:50
Videos (3)
Viewed
Other (47)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (166)
Viewed
Amenities (43)
Viewed
Indoor Pool (12)
Viewed
King Studio with Couch (63)
Viewed
Outdoor Waterpark (23)
Viewed
The Hotel (25)

Management photos: Courtesy of the property manager

Viewed
All management photos (2)
Viewed
Other (2)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay