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All 22 Sevierville hotels

Resort at Governor's Crossing

3.5 of 5 Hotel   |   225 Collier Drive, Sevierville, TN 37862
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Resort at Governor's Crossing
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78%
Ranked #7 of 22 hotels in Sevierville
Certificate of Excellence 2013
GreenLeadersSilver level
A recent review
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514 people have reviewed this hotel

Traveler rating
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    33
    32
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329
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4
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (94)
Date | Rating
  • English first
  • German first
  • Any
English first
Chattanooga, Tennessee
1 review
1 of 5 stars Reviewed 2 days ago NEW

Terrible...just terrible. The room was okay. But where do I start? First, they ripped off the Do Not disturb sign while we were gone and came on in anyway and threw it in the floor. Then, we accidentally left my husband's cell phone in the room and we were almost home 3 hours away before realizing it. Someone had gotten... More

Was this review helpful? Yes 1
THeResort, Guest Relations Manager at Resort at Governor's Crossing, responded to this review

As the Guest Relations Manager for the Resort, first and foremost I want to apologize for any unfortunate circumstances that you may have had. The entire staff, however, greatly sympathizes and is so sorry that this incident happened. When you reported to management that the phone had been left behind, the Resort management immediately sent housekeeping to the room to... More

Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 5 days ago NEW

We had a full kitchen, two closets, jacuzzi tub, living room, and king master. Also stackable washer/dryer. One elementary kid/ one toddler. This resort had plenty to keep them busy. For the price, you cant beat all thats included. We never even used mini gold course or outdoor water area. Considering this is a two building resort, even parking across... More

Was this review helpful? Yes 1
Nashville, TN
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Our room was nice enough - clean, full kitchen, and a pantry/shelved closet but no closet to hang up clothes! The water park is geared toward young kids - only 2 indoor slides, 1 outdoor slide, and a small "lazy river" outside. While it all looks nice there were 2 key things that made the stay unpleasant: 1. The walls... More

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THeResort, Guest Relations Manager at Resort at Governor's Crossing, responded to this review

Thank you so much for your comments. Comments help us to see ways that we can become a better Resort. We have listened to your concerns and will see what can be done to make The Resort a more comfortable place to stay. We apologize for the fact that you had to walk a distance to your room. Parking is... More

Broomall, Pennsylvania
2 reviews
5 of 5 stars Reviewed 1 week ago NEW

This was our first visit to Tennessee, we could not have picked a better place to stay! Tiffany, the Pool Attendant was so sweet and nice, the rooms were clean and huge, and location was perfect! 5 stars!!

Was this review helpful? Yes
THeResort, Guest Relations Manager at Resort at Governor's Crossing, responded to this review

It is great to know how your first visit to Tennessee was memorable. We are glad we could be a part of your fantastic stay. From our friendly staff, such a Tiffany, to our clean and spacious accommodations, we strive to stand for excellent guest satisfaction. Thank you for your 5 out of 5 star rating. It was a pleasure... More

Gatli
1 review
5 of 5 stars Reviewed 1 week ago via mobile

We had a group of our friends travel to this resort for a short stay. This was the first time staying at this resort and it was amazing! Sally is the girl who will help you with your reservations and what ever else you may need. She is amazing with a great personality and reflects well as the face of... More

Was this review helpful? Yes
THeResort, Guest Relations Manager at Resort at Governor's Crossing, responded to this review

We are glad to hear how amazing your first time stay was with The Resort. Sally, our front desk clerk, is happy to know how well she is performing at her job. She is one of our many very friendly staff whose goal is to provide the best guest services possible along with clean and comfortable accommodations. Thank you for... More

Tullahoma, Tennessee
1 review
3 of 5 stars Reviewed 1 week ago

We stayed for 3 nights and 4 days. First off the rules for the indoor pool are pathetic. I have a 3 yr old son who was scared to go down the water slide and wanted me to go with him, well I did and I got yelled at, then my son was brave enough to go down by himself... More

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THeResort, Guest Relations Manager at Resort at Governor's Crossing, responded to this review

The goal of The e Resort at Governor’s Crossing is to provide a comfortable, clean place to stay. We want to also provide a fun, relaxing safe water-park environment for all our guests. Therefore, safety measures are in place so that all guests can enjoy themselves. We apologize if any of our safety measures made you stay less pleasant. We... More

Asheville, North Carolina
1 review
5 of 5 stars Reviewed 2 weeks ago

This was our 2nd trip to this resort and we are big fans of this place.Not only is it affordable,it is extremely nice for not only the kids but us adults too!!The staff, the rooms, and the water park are all great!! Ms. Pamela at the front desk is amazing! She is extremely nice and welcoming. She made us feel... More

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THeResort, Guest Relations Manager at Resort at Governor's Crossing, responded to this review

First, we would like to thank you for choosing to stay with us again! We enjoyed to hear how every visit is a pleasant one and to know that we can be called a place just like home. The Resort takes great pride in providing clean, comfortable accommodations and fun for the whole family with our indoor/outdoor water parks and... More

Southwest Virginia
Top Contributor
143 reviews 143 reviews
35 hotel reviews
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My friends and I reserved one of the penthouse suites for a getaway last year, so we decided to do it again this year.. and we were glad we did! The suite was clean and comfortable, and had everything we needed... all at a great price! The suite was very spacious and comfortably sleeps 6 adults (One king size bed... More

Was this review helpful? Yes
THeResort, Guest Relations Manager at Resort at Governor's Crossing, responded to this review

Thank you for leaving a review for our hotel. We are pleased to hear how enjoyable your second trip back to visit with us was. Our staff strives to make all of our accommodations clean and comfortable for our guests. It’s great to know that our hotel can provide you and your friends with relaxing atmosphere, so that your given... More

Ashland, Kentucky
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We love pigeon forge, and love to take our grand kids. The resort offered us a great value along with an indoor water park, and an outdoor water park. You wouldn't have to leave the resort if you didn't want to. We had a full kitchen for cooking. It was awesome. Housekeeping only brought towels and emptied our garbage daily.... More

Was this review helpful? Yes 1
THeResort, Guest Relations Manager at Resort at Governor's Crossing, responded to this review

We are glad to hear that your stay was very pleasant and you found everything to your liking. We strive to offer the friendliest service around and provide an excellent value to our guests. It is wonderful to know that you and the grand kids got to take advantage of our indoor and outdoor pool areas along with our convenient... More

Sevierville, Tennessee
1 review
4 of 5 stars Reviewed 3 weeks ago

The front desk staff was accommodating and helpful! Colton helped tremendously with an unforeseen event regarding our reservation. The rooms have kitchenettes and are great if staying for more than a couple days! I would not call this a "water park", but it does have many activities for the kids and is part of the room cost. With stormy weather... More

Was this review helpful? Yes
THeResort, Guest Relations Manager at Resort at Governor's Crossing, responded to this review

With how busy everyone’s days are, we are grateful that you took the time to write a review on how pleasant your visit was. “Friendly staff and clean rooms” is the motto we strive for each and every day. I am glad I could help with the event that occurred with your reservation. All of our staff, such as Tiffany... More

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Additional Information about Resort at Governor's Crossing

Also Known As:
Resort At Governor`s Crossing Hotel Sevierville
Resort At Governor`s Crossing Hotel
The Resort At Governors Crossing
Governors Crossing Resort
Governor's Crossing
Resort Governors Crossing
Address: 225 Collier Drive, Sevierville, TN 37862
Location: United States > Tennessee > Sevier County > Sevierville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Sevierville
#4 Family Hotel in Sevierville
#6 Romantic Hotel in Sevierville
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Resort at Governor's Crossing 3.5*
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