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Resort at Governor's Crossing

Certificate of Excellence
GreenLeadersSilver level
225 Collier Drive, Sevierville, TN 37862
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Resort at Governor's Crossing
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Ranked #8 of 22 Hotels in Sevierville
Certificate of Excellence
GreenLeadersSilver level
A recent review
5 of 5 stars reviewed 3 days ago
smissyj1202 Grundy, Virginia
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730 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (156)
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  • Mar-May only
    (201)
  • Jun-Aug only
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  • Dec-Feb only
    (123)
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Grundy, Virginia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Overall experience was great! We rented one bedroom condo for three nights. Everything we needed was in the room! It was extremely spacious and accommodating. Especially liked the fully stocked kitchen and washer and dryer. Loved the water and pool facilities! A first trip with you guys, but definitely not the last!

Was this review helpful? Yes 1
THeResort, Manager at Resort at Governor's Crossing, responded to this review

From all of us here at The Resort, thank you so very much for sharing your thoughts with us! Feedback from our guests is of the utmost importance to us as it gives us a more clear and defined snapshot of how we are performing as a whole. It was so wonderful to hear that you and your family enjoyed... More 

Madison, Alabama
5 of 5 stars Reviewed 3 days ago NEW

Very nice suite hotel with indoor/outdoor water park! The room and grounds were very clean and well kept. I enjoyed the lazy river, and my son and husband enjoyed the pools and slides! We will be back!

Was this review helpful? Yes
THeResort, Manager at Resort at Governor's Crossing, responded to this review

Thank you for the review of your stay! We enjoy reading all of the different views, opinion, and comments our guests choose to share with us and welcome any opportunity to improve our services. We are especially excited when our guests decide to share their fun times with everyone else. We are so very glad that you and your family... More 

Steens, Mississippi, United States
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

When we arrived we were slightly disheartened when we had traveled all day and our condo was not ready at check-in. This was followed by being told that the owner had decided to use his condo beginning on Wednesday and we had booked the condo and totally paid for it in advance, and for the entire week. We were told... More 

Was this review helpful? Yes 2
THeResort, Manager at Resort at Governor's Crossing, responded to this review

Thank you so very much for your review of your experience with us. We are so very happy that we were able to resolve the problem that would have had the potential to ruin your vacation! While it is a very uncommon problem, all of us here certainly understand how it can be a huge negative on an otherwise enjoyable... More 

Huntingdon, Tennessee, United States
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

The accommodation's were nice enough and the staff, especially the life guards were pretty helpful. The pool is not very well lit at night, making it hard to find you party. House keeping was minimal, had to ask for coffee. Towels just thrown in the room. My big gripe: With over 160 rooms, I believe they told me, I asked,... More 

Was this review helpful? Yes
THeResort, Manager at Resort at Governor's Crossing, responded to this review

We thank you for taking the time to share your experience with us. We value all that our guests have to say about their time with us and welcome any opportunity that may present itself. In regards to our housekeeping services, we apologize if it we did not accurately explain our procedures to you. We provide a limited service which... More 

Olive Branch, Mississippi
1 review
2 of 5 stars Reviewed 1 week ago NEW

It is in a good location and we did not worry about the security of our vehicle. Had to call about ants in the kitchen twice - although they did come promptly after calling both times. Rooms were cramped and sheets like sandpaper - although hubby didn't mind the sheets. The wifi signal was very poor inside the room. No... More 

Was this review helpful? Yes
THeResort, Manager at Resort at Governor's Crossing, responded to this review

We thank you for your review of your stay with us. Feedback from our guests is of the utmost importance to us and gives us invaluable information regarding our staff and services. We are so very sorry to learn that we were unable to exceed your expectations. We would like to mention that we are more than happy to resolve... More 

Dallas, Georgia
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago

Nice location. Pools were nice and clean. Liked that there were life vests for the kids and unlimited pool towels. The room was nice. I was on the 5th floor, penthouse, it had a fireplace. Only 1 elevator which seemed slow. Had a slow time trying to get fresh towels. The kids had fun. We would return.

Was this review helpful? Yes 1
THeResort, Manager at Resort at Governor's Crossing, responded to this review

Thank you very much for taking time out of your day to share your experience with us! Feedback from our guests provides us with the most accurate evaluation of how we are performing as a whole and it is always great when we learn that we are having a positive impact on our guest's vacations. We would like to point... More 

Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Had room ready when we arrived, stayed two nights. Large enough room for family of 6, great to have kitchen and washer/dryer. Pool areas were excellent, staff very helpful with town information. A lot of activity for kids, close to everything. Will definitely stay here again!

Was this review helpful? Yes
THeResort, Manager at Resort at Governor's Crossing, responded to this review

On behalf of the entire staff of The Resort, thank you for sharing your experience with us. It is so wonderful to learn that we were able to provide you and your family with an enjoyable and inviting vacation. Our number one goal is to become the first choice for accommodations for visitors to The Great Smoky Mountains and it... More 

Melbourne, Florida
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago

The staff needs polishing. We requested a blanket for the pull out couch in writing and with 2 calls. Had to go to desk on 3rd day to personally get one. The TV in bedroom did not work, took 2 days for them to come fix. Some of the pool attendants, not all, look for reasons to bully the kids... More 

Was this review helpful? Yes
THeResort, Manager at Resort at Governor's Crossing, responded to this review

Thank you very much for the review of your stay with us. We appreciate our guests and everything they share with us as it only helps us to perform better. We are so very sorry to hear that your needs were not met in a timely manner as that is our number one goal. We apologize for the breakdown in... More 

Maxton, North Carolina
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

I just came off of vacation with my husband family and we enjoyed our stay at the Resort at Governor's Crossing I don't have any compliant just that I could have stay longer because they made you feel right at home!!!!

Was this review helpful? Yes 1
THeResort, Manager at Resort at Governor's Crossing, responded to this review

We thank you for taking the time to review your stay with us. It was extremely pleasant to learn that you and your family enjoyed your time with us and that our staff did everything they could to make you feel at home. We all look forward to seeing you again in the future and wish you a wonderful day... More 

Knoxville, Tennessee
3 of 5 stars Reviewed 1 week ago

My husband and I took our two grandsons for a 3 night stay. We had a two bedroom, two bath which was spacious. There is a nice full kitchen which I use regularly during a vacation. The one complaint with the kitchen is about the 3 skillets; the one large was warped so badly that is wasn't usable and the... More 

Was this review helpful? Yes
THeResort, Manager at Resort at Governor's Crossing, responded to this review

Thank you for taking the time to share your thoughts with us. We value all that our guests have to say about their experiences and look for any opportunity to improve our service, staff, and property. We are so sorry that we failed to meet your expectations and hope that as this was your third stay with us, you were... More 

Hotel Review Summarization

What travelers say

  • Full kitchen(13)
  • Indoor pool(10)
  • Very clean(10)
  • Pigeon Forge(9)
  • Lazy river(7)
  • Pool area(7)
  • Hot tub(4)
  • Bedroom condo(3)
Questions? Get answers from hotel staff and past guests. Ask a question

367 photos of this hotel

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Room/suite (59)
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Pool/beach area (38)
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Hotel & grounds (15)
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Amenities (43)
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Indoor Pool (12)
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King Studio with Couch (63)
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Outdoor Waterpark (23)
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The Hotel (25)

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