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Resort at Governor's Crossing

Certificate of Excellence
GreenLeadersSilver level
225 Collier Drive, Sevierville, TN 37862
Hotel amenities
Resort at Governor's Crossing
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Ranked #8 of 23 Hotels in Sevierville
Certificate of Excellence
GreenLeadersSilver level
A recent review
5 of 5 stars reviewed 2 days ago
Bridget K North Carolina
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706 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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North Carolina
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Nice condos. Reasonably priced. Our 1 BR condo had a separate bedroom and living space. Had full kitchen and Washer/Dryer. Very handy on a longer trip. The resort has multiple water slides, lazy river, kiddie pools, indoor pool / waterpark area, and a small mini golf area. Towels are provided at the pools as well as life jackets. Recommend!

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Orlando
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

The ammenties are wonderful. Rooms are large and staff is friendly. We have stayed here many times. One of our favorite rentals in pigeon forge. We had 8 people in a two bedroom suite. They have free towels to use at the indoor waterpark. The hot tub is huge.The staff is very friendly. Within walking distance of restaurant and shops.

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1 review
5 of 5 stars Reviewed 6 days ago NEW via mobile

Awesome customer service when planning my stay. Jennifer gave me info on surrounding attractions and places to eat. Couldn't have asked for more helpful information. Definitely will plan another visit.

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Level Contributor
5 reviews
5 of 5 stars Reviewed 1 week ago NEW

It was of the main road just enough to keep the noise of the traffic at bay. The pool volleyball/basketball kept my teens active and I LOVED the sauna and lazy river. My mom loved the outdoor movies that she could watch from the balcony. There was a mix up with the third party booking site and management was very... More 

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THeResort, Manager at Resort at Governor's Crossing, responded to this review

Thank you for the review of your visit with us. We value all that our guests choose to share with us as we welcome any opportunity to improve our services, staff, or property. It was wonderful to learn that you and your family enjoyed our establishment and were so pleases that you stayed an additional night. The movies by the... More 

Shawnee Mission, Kansas
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

This is a good option for families. The rooms have a full kitchenette including stove, dishwasher, microwave, coffee pot, toaster and full size refrigerator, dinnerware/silverware. The freezer has an ice maker. Ours did not work, and no one was especially concerned to fix it; not a big deal...until we discovered that there is no public use ice machine on property.... More 

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THeResort, Manager at Resort at Governor's Crossing, responded to this review

Thank you so very much for your review of your time at The Resort. Feedback from our guests is vital to our dedication to providing a superior vacation experience. We are sorry that we failed to exceed your expectations and apologizing if anyone at any time during your stay made you feel as if your concerns were not important. We... More 

Elizabethton
Level Contributor
7 reviews
4 of 5 stars Reviewed 1 week ago via mobile

The resort is very nice. Rooms include kitchen, washer/dryer, etc. The water parks are nice but geared more toward younger children. Water is 3.5 ft and 1.5 in baby area. There are attendants at the pools, towels and life jackets available for use in the pool areas. Upon checking in, staff called our room to ensure we were satisfied. The... More 

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THeResort, Manager at Resort at Governor's Crossing, responded to this review

Thank you for your review! We love hearing from our guests and learning what we have done well and where we need to improve. It was pleasant to learn that you enjoyed your stay and that you appreciated us calling to make sure that you were satisfied with your accommodations. We have found that doing this allows us to get... More 

Martinsville, Virginia
1 review
2 of 5 stars Reviewed 1 week ago

Our family of four stayed at this hotel for one week at the beginning of June. Our room did not have a balcony and our lovely "view" consisted of a large hillside that was covered in rocks and weeds. The internet service was extremely poor- we ended up using the hotspot coverage on my phone in order to have internet.... More 

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THeResort, Manager at Resort at Governor's Crossing, responded to this review

Thank you for the review of your stay. We value all that our guests have to say and are very open to any and all comments and or suggestions presented to us. We are so very sorry that we failed to provide you with anything short of an excellent vacation. We will take to heart all of the issues you... More 

North Carolina
Level Contributor
65 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 1 week ago

While not perfect, we had a great stay at the resort. First of all, you are off the main drag in Pigeon Forge, yet very close to everything. Being able to get a 2 bedroom, 2 bath condo was perfect for us and very cost effective. You have to remember this is not a hotel, so no toiletries except for... More 

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THeResort, Manager at Resort at Governor's Crossing, responded to this review

Thank you very much for taking the time to share your experience with us! Feedback from our guests is of the utmost importance to all of us and we welcome the opportunity to better our staff, services, and property. We are glad to hear that your overall stay was pleasant and that you were able to take full advantage of... More 

Level Contributor
3 reviews
4 of 5 stars Reviewed 1 week ago

This hotel had a very nice and clean room. I was impressed. The waterpark is nice too. We traveled with a 9 month old who was just beginning to stand so the waterpark did not have much for her. But once she starts walking I know there will be lots to do.

Was this review helpful? Yes
THeResort, Manager at Resort at Governor's Crossing, responded to this review

Thank you for taking the time to share your experience with us! Feedback from our guests are is so very important to us and we welcome any opportunity to better our service and property. We are so glad that you enjoyed your stay and hope that you and your family will continue staying with us long past the time that... More 

Hixson, Tennessee
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is really fun with the waterslides and everything it makes it just such a fun and nice condo.The only flaw is the kitchen paint was a little bad but the condo is nice. So Much fun I really would go back.

Was this review helpful? Yes
THeResort, Manager at Resort at Governor's Crossing, responded to this review

We are all so glad that you enjoyed your stay with us! It is always pleasant to learn that our hard work and dedication to providing a memorable and comfortable stay to all of our guests is paying off. We thank you for informing us of the condition of the walls in the kitchen and ask that you please contact... More 

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