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Resort at Governor's Crossing

Certificate of Excellence
GreenLeadersSilver level
225 Collier Drive, Sevierville, TN 37862
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Resort at Governor's Crossing
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Ranked #8 of 23 Hotels in Sevierville
Certificate of Excellence
GreenLeadersSilver level
A recent review
5 of 5 stars reviewed 4 days ago
Hornet1957 Christiansburg, Virginia
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682 reviews from our community

Traveler rating
    364
    167
    58
    45
    48
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450
56
Solo
0
7
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (145)
Date | Rating
  • English first
  • German first
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English first
  • All months
    (682)
  • Mar-May only
    (197)
  • Jun-Aug only
    (237)
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    (125)
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    (123)
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1 review
2 of 5 stars Reviewed yesterday NEW

I was expecting a much nicer room but was disappointed to say the least. First off, when we got to our room there was a shared door with another room that you had to go through before going into our room, that was really weird! When we walked in there was no balcony and no washer and dryer, I was... More 

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Christiansburg, Virginia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Arrived late but as always found the staff VERY accommodating . Mike and Laura made check in very easy . They where very helpful in getting us situated fast. This helps out after a day of travel. Had one of the nicest rooms I've ever stayed in at Pigeon Forge. As always the kid (age 9)enjoyed the inside pool .The... More 

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THeResort, Manager at Resort at Governor's Crossing, responded to this review

Thank for the review of your stay with us at The Resort. Feedback from our guests gives us the truest indication of how we are performing as a property and gives us insight into the things that we can improve on. The staff will be so glad to hear that you appreciate the services they provided, especially Mike, Laura, and... More 

Covington, Kentucky
1 review
4 of 5 stars Reviewed 6 days ago NEW

We booked this room for a night and ended up staying three. The rooms were clean and spacious. Full kitchen with washer and dryer. Staff was friendly and helpful. The only reason I did not rate as excellent was that the indoor pool was a little small and outdated. However, the outdoor pool area was nice and clean.

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THeResort, Manager at Resort at Governor's Crossing, responded to this review

Thank you so very much for taking the time to review your stay with us. We will use your comments to help us better understand where we need to focus our attention so that we can make every guests' stay with us a pleasurable and exciting one! Our team will be glad to learn that you enjoyed your accommodations and... More 

Beckley, West Virginia
2 reviews
4 of 5 stars Reviewed 6 days ago NEW

Penny C We were pleasantly surprised with our stay at THE RESORT, The pools were very nice, lots for kids to do and places to play. Clean and in good condition, life jackets provided and plenty of towels. Rooms were clean and in good condition. Overall would recommend to families, good price and great location.

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THeResort, Manager at Resort at Governor's Crossing, responded to this review

Thank you for the review of your stay at The Resort. Your comments will help us to to remain focused on providing excellent guest service! Our team will be glad to know that you found our pools to be clean and inviting. We thank you for your vote of confidence and look forward to serving you again in the future.... More 

Virginia Beach
Contributor
13 reviews 13 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a great resort. The staff is very friendly. Mike checked us in and we were upgraded to a 1 bedroom condo due to some renovations being done. Mike made the check in and check out so easy. He also gave us good information for Dollywood. Thanks Mike. Walmart is across the street. We loved the pools and the... More 

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THeResort, Manager at Resort at Governor's Crossing, responded to this review

Thank you for taking the time to share your thoughts with us! We all work so very hard to ensure that all of our guests have a wonderful time while staying with us and it is fantastic to know that we were able to do just that for you! We hope that we can continue to provide you and your... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

This is a very nice, clean resort with lots of stuff to do. Lots of pools both indoor and outdoors, 2 large water-slides indoors,with a kiddie play area, hot tub and a large pool. Outdoors there is a water-slide, a large pool a kiddie play area a lazy river and a hot tub. Everything was very clean. We had a... More 

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THeResort, Manager at Resort at Governor's Crossing, responded to this review

Thank you so very much for taking time out of your day to share your thoughts with us! Feedback from our guests is of the utmost importance to all of us here and we value each and every comment whether they be good or bad. We are so pleased that you and your family were able to take in all... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

Wonderful place for families with kids of all ages. Something for everyone to do. The staff & front desk people were very pleasant, they were by far the best people ive ever had to deal with when we've stayed somewhere! This is not like a typical hotel. These are condo rentals. You do have a very spacious room with a... More 

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THeResort, Manager at Resort at Governor's Crossing, responded to this review

On behalf of the entire staff of The Resort @ Governor's Crossing, thank you for taking the time to share your thoughts with us! We value all that our guests have to share with us and welcome the opportunity to improve the property as well as ourselves. We are so glad that you were able to see the value in... More 

Florence, Kentucky
Top Contributor
55 reviews 55 reviews
12 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 2 weeks ago

For our Spring/Summer trip this year, we added some time in Pigeon Forge/Sevierville, at my husband's request (if it were up to him, we would go to Pigeon Forge twice a year, every year...lol)... While researching our lodging options, we were presented with SO many choices!... In the past, we usually had some sort of discount somewhere, or many hotels... More 

Was this review helpful? Yes 1
THeResort, Manager at Resort at Governor's Crossing, responded to this review

Thank you for taking the time to share your thoughts with us. Feedback from our guests is what helps us to better our property as well as ourselves. We are so pleased to learn that even with the abundance of choices you had you made us your number 1 pick! Our number one goal is to become the premier choice... More 

Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 2 weeks ago

LOCK YOUR CAR, SET YOUR ALARM, DO NOT LEAVE YOUR VALUABLES! Our vehicle was damaged during a late night (12am) attempt of auto theft. Thankfully guest reported the incident that they had witnessed but according to the police department the identify of the men is still in question therefore they are still on the loose. I did call front desk... More 

Was this review helpful? Yes 1
THeResort, Manager at Resort at Governor's Crossing, responded to this review

Thank you for taking the time to share your thoughts with us. Feedback from our guests is what helps us to better our property as well as ourselves. We are so very sorry that the actions of one caused you to feel unsafe. We take numerous precautions to ensure the safety and security of our guests. We welcome your comments... More 

Laguna Beach, California
1 review
4 of 5 stars Reviewed 2 weeks ago

Great rooms, reasonably priced. Clean kitchen, however bathrooms need upgrade. Sally, Josh and crew were great. Very attentive to all your needs. Very quick response time to issues and very friendly. A very big thumbs up.

Was this review helpful? Yes
THeResort, Manager at Resort at Governor's Crossing, responded to this review

Thank you for sharing your thoughts with us! Feedback from our guests is vital to our dedication to Excellent Guest Service and we welcome any and all comments shared with us. Sally, Josh, and the rest of our staff thank you for acknowledging their commitment to our guests' comfort and satisfaction. The next time you stay with us, please feel... More 

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