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Wyndham Smoky Mountains

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GreenLeadersSilver level
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308 Collier Dr, Sevierville, TN 37862 (Formerly Fairfield)
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1 room 1 guest
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Wyndham Smoky Mountains
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520 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (153)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
  • All months
    (520)
  • Mar-May only
    (104)
  • Jun-Aug only
    (222)
  • Sep-Nov only
    (119)
  • Dec-Feb only
    (75)
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Lake Orion, Michigan
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed yesterday NEW

The hotel it's self if really nice. We stayed in a two bedroom condo with kitchen. Upon our arrival we checked in at the front desk. After you get your keycard they ask you to go stand in another line to get your parking pass. This is their first attempt to shove a timeshare down your throat. After a long... More 

Was this review helpful? Yes
Budd Lake
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My family and I stayed last year and we have booked again this year at Wyndham Smoky Mountains Resort. A wonderful place for the family. It was clean, comfortable, and the staff were great. However, the primary reason we booked a 2nd year was because of Thomas M, whom we purchases the stay from. I am not computer savvy and... More 

Was this review helpful? Yes
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I loved this resort!! Great service and staff. Beautiful grounds. Pool could have been better with a slide for kids and hot tub was out of service but other than that the two bedroom was great and luxurious. I loved the jacuzzi tub. Lots of space for the family and nice mountain views

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Dallas, Texas
Level Contributor
46 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Check-in at 2:30 AM, after driving non-stop for 13 hours, was a nightmare. The front desk personnel failed to note in our records that a third party was paying for our stay, so we had to stand at check-in for over an hour, arguing with them about letting us stay. Finally, we threatened to go find a hotel, then sue... More 

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cincinnati
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed as a guest if a Owner and had a great time. The room was comfy ( not quite as fancy as Wilderness at the smokies, but very nice). We stayed in a 2 bedroom deluxe and there was more than enough room for 4. There are several pools ( indoor and outdoor) and 3 hottubs located around the... More 

Was this review helpful? Yes
Marcedes L, Guest Relations Manager at Wyndham Smoky Mountains, responded to this review

Thank you for your 5 Star Review! We are so glad to hear that you enjoyed your stay with us. Your comments and scores are most appreciated! Your continued satisfaction and trust in Wyndham are our top priorities. Thank you for the opportunity to serve you. We look forward to having you stay with us again in the future. Please... More 

Lansing, Illinois
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Overall we were quite satisfied with our stay at the resort. As always there is the pain at check in of them trying to get you to go to a sales breakfast. I just got there, Im tired from traveling and want to get to my room not listen to some employee try and get me to go to a... More 

Was this review helpful? Yes
Marcedes L, Guest Relations Manager at Wyndham Smoky Mountains, responded to this review

We truly appreciate your feedback; it is our goal to provide you with a positive, memorable experience each and every time you stay with us. We are constantly working hard to make Wyndham Smoky Mountains Resort standout from the rest. We need customers like you to make us successful! We are proud to be a Wyndham property, and we know... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

If you are a family with children younger or teenagers, this was the perfect price and was a home away from home. We did not want a cabin this time we just wanted to be able to have our own room with a closing door for PRIVACY and our kids to have their own area, but all of us be... More 

Was this review helpful? Yes
Marcedes L, Guest Relations Manager at Wyndham Smoky Mountains, responded to this review

Thank you for your 5 Star Review! We are so glad to hear that you enjoyed your stay with us. Your comments and scores are most appreciated! Your continued satisfaction and trust in Wyndham are our top priorities. Thank you for the opportunity to serve you. We look forward to having you stay with us again in the future. Please... More 

Michigan
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Condo was very spacious, updated with granite. 2 small pools on site, but weren't crowded. Nice game area for pool tables, exercise room, arcade and board game rentals. Sales people weren't pushy as I had previously read about. Great location, close to many restaurants, outlet mall and other activities.

Was this review helpful? Yes
Marcedes L, Guest Relations Manager at Wyndham Smoky Mountains, responded to this review

Thank you so much for taking the time to give us feedback about your stay. We are so happy to hear you had a GREAT STAY with us. We take pride in serving all our guests, and want to make sure that their experience is the best! Your continued satisfaction and trust in Wyndham Smoky Mountains Resort is very important... More 

Albuquerque, NM
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We were part of a family gathering. The resort was very accommodating to our requests that we be in the same building, something that was particularly appreciated given the number of children in the party. The properties themselves are fine, but the interiors are not very upscale, nor do the interiors reflect the locale in any way. Beds were reasonably... More 

Was this review helpful? Yes
Marcedes L, Guest Relations Manager at Wyndham Smoky Mountains, responded to this review

We truly appreciate your feedback; it is our goal to provide you with a positive, memorable experience each and every time you stay with us. We believe that every single Owner & Guest is important. We apologize that your experience was not what you expected from Wyndham Smoky Mountains and assure you that we are working very hard to make... More 

Level Contributor
20 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My family stayed as guests of a Wyndham owner. We checked in at the desk and then headed over to get our parking pass. The woman started to explain other nearby properties. I was polite but direct with the woman and told her that I was hungry and wanted to get my family into our room. I was at the... More 

Was this review helpful? Yes
Marcedes L, Guest Relations Manager at Wyndham Smoky Mountains, responded to this review

Thank you for your 5 Star Review! We are so glad to hear that you enjoyed your stay with us. Your comments and scores are most appreciated! Your continued satisfaction and trust in Wyndham are our top priorities. Thank you for the opportunity to serve you. We look forward to having you stay with us again in the future. Please... More 

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