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Wyndham Smoky Mountains

Certificate of Excellence
GreenLeadersSilver level
3.0 of 5
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308 Collier Dr, Sevierville, TN 37862 (Formerly Fairfield)
Wyndham Smoky Mountains
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Certificate of Excellence
GreenLeadersSilver level
A recent review
3 of 5 stars reviewed 3 days ago
lwe6576 Easley, South Carolina
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466 reviews from our community

Traveler rating
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262
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sevierville, Tennessee
1 review
2 of 5 stars Reviewed yesterday NEW

Water mold, damage in ceiling above the refrigerator, ice maker not working, took 2 days to repair. But someone brought us a zip lock bag of ice on first day. Which was nice. Charged $20.00 for free breakfast. Refunded IF you stay at least 60 minutes for timeshare sales pitch. Lady in sales group loud and rude to us. She... More 

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Ponchatoula, Louisiana
Reviewer
5 reviews 5 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Carpet stained bed linen soiled took two days to repair ice maker whirlpool tub full of mold aroung jets. wifi free but one bar of strength so really no wifi. Carpet, living room dining room chairs stained. Bed linen soiled. Called front desk to have replaced to go to sleep. Took two days to repair ice maker whirlpool tub full... More 

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Easley, South Carolina
Contributor
13 reviews 13 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Did not start out well as the TV did not work. Then when we went to make up the pull out sleeper sofa, there were no sheets or mattress cover for it. Had to sleep between blankets because it was 10 pm when we discovered there were no linens for the bed. The front desk wanted to deliver them, but... More 

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Morgan City, Louisiana
Contributor
20 reviews 20 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Love this place. The check in was super easy and the staff was very helpful . Stayed in the Presidential suite. The room was more than we expected. The view was the golf course which made a beautiful sunrise. The resort is on the outside of town which made it peaceful and quite. Will be back.

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Upper Marlboro, Maryland
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Exactly what I expect from a Wyndham property. Clean, great amenities, kind and knowledgeable staff. This was my first time at this resort. Things I encountered which excited me 1) cost for ice cream / snacks by the pool. Other resorts aren't typically as reasonably priced as WSM. 2) indoor pool area / video game room is awesome and they... More 

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Saint Augustine, Florida
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We try to go every year. We had a great unit close to everything! Friendly staff, great amenities, perfect for our family. Gatlinburg was beautiful, took a trip to Cade's Cove, which is a must. Close to Dollywood and all of the shows. Will definitely return!

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Oklahoma City, Oklahoma
Contributor
17 reviews 17 reviews
7 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 1 week ago

Great property. Everything was clean and in good repair. Convenient location with easy access from highway and to restaurants, area attractions and the Smoky Mountains. There are 2 areas - one on each side of Collier Drive. The outdoor pool and hot tub in our area was closed for cleaning but were scheduled to be open by Memorial Day. Both... More 

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Tammie M, General Manager at Wyndham Smoky Mountains, responded to this review

Thank you for the kind words. We are working on improving one of our outdoor pools for future visits, but I am happy to hear that you were able to enjoy one of our other pools. We are glad to hear you enjoyed your stay and the convenience of our resort to the area attractions. Again, thank you for reaching... More 

Fenton
Top Contributor
118 reviews 118 reviews
25 hotel reviews
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This resort is very nice. It is much better for adults only than the other Wyndham Great Smoky Mountain Lodge which caters to families with kids. Rooms are very nice and comfortable and it has elevators for those who need them. The pools are salt water and quite refreshing! This is our 2nd stay here and we love it! The... More 

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Greg T, Manager at Wyndham Smoky Mountains, responded to this review

Thank you for your comments and recent stay here at Wyndham Smoky Mountains! We look forward to serving you again in the future! Thank you! More 

New York City, New York
Contributor
16 reviews 16 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Came for a family vacation, it's was superb. Near the great smoky mountains. Not far from some amazing ski slopes and Dollywood. Fun family vacation I would recommend it if you're looking for a good ski trip. Be careful of the timeshare people. They will completely try and get you buy into they're timeshare. That's the only thing I was... More 

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Greg T, Manager at Wyndham Smoky Mountains, responded to this review

Thank you for your comments and your recent stay here at Wyndham Smoky Mountains! Great to see that our units were to your liking and that the area offers many opportunities for adventure! Thank you again! More 

Atlanta, Georgia, United States
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I didn't realize it was a timeshare upon booking. Check in was easy and the front desk staff were helpful. THEN... we had to retrieve our parking pass from the time share appointment setters. We were tired from our travels and hungry, after half an hour of trying to avoid it, we succumbed to making an appointment in which we... More 

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Greg T, Manager at Wyndham Smoky Mountains, responded to this review

Thank you for your comments and recent stay here at Wyndham Smoky Mountains! We continually strive to provide the optimal environment for all our guests and your comments will help us achieve that. Thank you again! More 

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