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Governor's Inn

Certificate of Excellence
121 Nascar Dr, Sevierville, TN 37862
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Governor's Inn
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Governor's Inn
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286 reviews from our community

Traveler rating
    115
    92
    43
    16
    20
See reviews for
112
68
10
11
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
3 of 5 stars Reviewed 1 week ago via mobile

The hotel is in a very convenient location. We stayed in a 1st floor room. We did have two beds and the rooms were very large. I did like the breakfast that was offered. The rooms seemed to be clean and the water was very hot in the showers. I could tell that they bought all the furnishings for the... More 

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Powder Springs, Georgia
Top Contributor
66 reviews 66 reviews
8 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My wife and two grand daughters stayed here for a few days in November. Luckily, I had read the reviews and asked for a balcony on the top floor overlooking the mountains. This was some view! We found the room and bathroom clean and the staff were wonderful. This hotel really is a bargain, "if" you get a balcony on... More 

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SmokyMountainResorts, Guest Relations Manager at Governor's Inn, responded to this review

Thank you for your review. Your selection of the 5th floor balcony room was an excellent choice as we boast having some of the most awesome views in the area. Our entire staff is very proud that you found your room to be clean and comfortable and that you enjoyed your visit with us. We hope that we will have... More 

Johnson City, Tennessee
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed February 17, 2015

The hotel staff was very friendly and they offered an above average breakfast. I agree with another reviewer in that the room was a bit outdated, but it seemed clean. It is not a bad value for the price.

Was this review helpful? Yes 3
SmokyMountainResorts, Guest Relations Manager at Governor's Inn, responded to this review

Thank you for your review. Our entire staff takes great pride in providing our guests with exceptional guest services and clean, comfortable rooms all at a great value. It is nice to hear that you enjoyed our complimentary continental breakfast. Thank you for being our guest and we hope that we will have the opportunity to serve your future lodging... More 

South Carolina, United States
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed January 8, 2015

We were celebrating our wedding anniversary recently, which falls during the holidays, and happened updating upon this facility. It was great for us. The staff was all on the ball from housekeeping to the breakfast area and the front desk, especially Sierra. The location was perfect for our trip as they were conveniently located between the Parkway and Veterans, this... More 

Was this review helpful? Yes 4
SmokyMountainResorts, Guest Relations Manager at Governor's Inn, responded to this review

Thank you for your review and choosing Governor's Inn for your lodging needs. It is wonderful to hear that you spent your wedding anniversary with us. Cierra and the entire staff take great pride in providing all of our guests with clean, comfortable rooms and exceptional guest services. Our convenient location near area attractions, restaurants, and shopping is one of... More 

1 review
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed December 3, 2014

My husband purchased a 2 night stay through "The Fish" radio for $125.00. We decided to use this for his birthday. I wanted to make things special so I upgraded to a King Jacuzzi suite ($67.00). So on average our room was about $100 per night. The staff was friendly. The outside and lobby was very nice! I was excited... More 

Was this review helpful? Yes 5
SmokyMountainResorts, Guest Relations Manager at Governor's Inn, responded to this review

Thank you so much for your review. We appreciate all feedback from our guests to help us improve both our service and our property. Your suggestions for improvement will definitely be taken into consideration as we love to hear from our guests on what will make us better. It is wonderful to hear that you found our staff to be... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 15, 2014

Me and my girlfriend stayed here after the Hampton messed up out reservations! Everything was neat, the rooms were well kept, but the service was really good! Cierra at the desk was most courteous and had great advice about the local sites and hotspots! She even helped my girlfriend locate a pharmacy with medicine for her son. Overall, a pleasant... More 

Was this review helpful? Yes 1
SmokyMountainResorts, General Manager at Governor's Inn, responded to this review

Thank you for your kind words. I'm glad you felt welcomed at the Governors Inn. We have a very good staff and I will pass along your compliments to Cierra, she does a very good job and our staff can always help our guests find the best routes around town and attractions in the area. I'm pleased that you found... More 

Lawrenceburg, Kentucky
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 10, 2014

We had always stayed at the Resort at Governor's Crossing but thought we would try the Governor's Inn which is directly in front of the Resort. Big mistake! Like in some of the other reviews on here the outside looks great but in the rooms are like being taken back in time. Our bed was so broke down and stained... More 

Was this review helpful? Yes 2
SmokyMountainResorts, Guest Relations Manager at Governor's Inn, responded to this review

First, please accept our apologies for anything less than a 100% satisfactory stay. We welcome all feedback from our guests because we pride ourselves on cleanliness and exceptional service and are always looking for ways to improve. We are very glad that you enjoy staying at our sister property, The Resort at Governor's Crossing. The condo experience is quite a... More 

Dothan, Alabama
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed November 7, 2014

The website pics and exterior of the hotel are very deceiving. The place looks very nice from the outside but it's what is on the inside that sent my system into shock. I felt like I had warped back to the 70's. It was so dated that the whole room felt filthy. The beds are so low to the ground... More 

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SmokyMountainResorts, General Manager at Governor's Inn, responded to this review

Thank you for your review. Let me apologize that your stay was not up to your expectations. We are in the process of upgrading aspects of the hotel as we realize that we need to continue to offer a well maintained property for our guests. More 

Leburn, Kentucky
Contributor
18 reviews 18 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed November 5, 2014

The rooms were spacious and very accommodating and clean. The kids loved the indoor water park. I would love to stay longer than one night and plan to as soon as we get time to get away for a longer time! Arcade, movie rentals, indoor/outdoor pools, great location close to some great restaurants. Also you can go on veterans hwy... More 

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SmokyMountainResorts, Guest Relations Manager at Governor's Inn, responded to this review

Thank you so much for taking time to review your stay. Your family actually stayed at our sister property, The Resort at Governor's Crossing. We are so glad that you enjoyed the size of your condo and that the kid's loved the indoor water park. Along, with both the indoor and outdoor water parks, The Resort offers two arcade areas,... More 

KY
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 5, 2014

Bedrooms are separated by bath room, balcony, it was very clean, a breakfast bar was included. Close to everything. Veterans Parkway is just down the road and gets you out of a lot of traffic. The employees were HONEST! I left my iPad & got it back. Honors Smoky Mountain Rewards

Was this review helpful? Yes
SmokyMountainResorts, General Manager at Governor's Inn, responded to this review

Thank you for your kind comments. I'm glad you were able to get your iPad, we contact every guest to make sure they receive their belongings back. Veterans Blvd. really saves on the traffic and gets people to the attractions and mountains easily, I'm glad you found it. The view from the balconies is still great with the changing leaves,... More 

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