I stood in a regular room with a king size bed that was really a California king. Room was clean, and quiet. The staff was friendly. The only draw back was if you were going to the Smokies you had to leave early around 7:30 AM to beat the horrible traffic around Gatlinburg. But that was not the hotels fault. more

The beds were good. i have a bad back and the beds were very comfortable. Friendly staff even if they didnt knew the answer, they got back to me later and game me one. food in the morning was grate. I liked the belgian waffles they had nice and hot. over all I really liked my trip and would visit... more

Small rooms, poor housekeeping, no one ever at front counter, breakfast donuts were stale more

My husband, 2 boys and I stayed in a double bed room for 2 nights, while awaiting check in at the Wyndham resort, b/c we decided to come down 2 days earlier to escape the horrible ice storm. Both my husband and I have dust-mite sensitive sinuses, and both mornings we woke up with HORRIBLY stuffed noses and had to... more

Our room was filthy! Maid service was late, and when it was time to go to bed, we got under the covers, only to find a sharp piece of a plastic hanger!! When we arrived, garbage was still left in our trash cans, papers in drawers from previous guests..and the worst part is when I used the bathroom for the... more

The room was filthy and had a bad smell. I was forced to pay for one night even though we did not stay. The hotel did not try to give us another room and the hotel manager would not even come up to try to resolve the situation. The General Manager of the hotel wrote me a letter basically telling... more