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Fairfield Inn & Suites Pigeon Forge

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1650 Parkway US Highway 441, Sevierville, TN 37862
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Fairfield Inn & Suites Pigeon Forge
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Fairfield Inn & Suites Pigeon Forge
Fairfield Inn & Suites Pigeon Forge
Fairfield Inn & Suites Pigeon Forge
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184 reviews from our community

Traveler rating
    45
    64
    45
    22
    8
See reviews for
67
58
5
14
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Munster, Indiana
1 review
5 of 5 stars Reviewed 6 days ago NEW

My husband and I stayed here in March of 2015 for 4 nights. First of all I want to say that this hotel is clean. The staff is very pleasant and accommodating, the breakfast bar has a good choice of hot and cold food and was always freshly refilled. And the fact that it is across the street from Tanger... More 

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Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Fairfield Inn is where we ended up staying our last night in Pigeon Forge after checking out of our previous hotel. What a difference! The beds are super comfortable, with great pillows and extras of them :). The room was quite when we arrived and not only were we not disturbed during the night, my kids slept until 9am which... More 

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1 review
5 of 5 stars Reviewed 1 week ago via mobile

Upon checking into my room, I realized there wasn't a fridge. I contacted the front desk and they sctually brought a fridge to my room. I hope in the future that Marriott considers adding micro/ fridges to each room. This added feature would possibly make the stay more convient.

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Senior Contributor
45 reviews 45 reviews
13 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 3 weeks ago

When we arrived we couldn't figure out the front door because in all my years and traveling, I have never seen a side door used as a front door. Weird for a Marriott. The front desk was so so. I think to many employees were on shift. On several occasions they were more interested in their conversation than to speak... More 

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General M, Front Office Manager at Fairfield Inn & Suites Pigeon Forge, responded to this review

As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the inconvenience. We will be renovating in 2016, and we were trying to train our new employees for the new season. We hope to have an opportunity to better... More 

Perrysburg, Ohio
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 16, 2015

The room was clean and the staff was wonderful. We were met at the desk by Kelly who was just as sweet as she could be. We learned that her mother was a housekeeper there and we met her the next day. Housekeeping was friendly and kind. On Valentines Day, we had a plastic bag, tied with a ribbon on... More 

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Murfreesboro, Tennessee
Top Contributor
93 reviews 93 reviews
19 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed January 25, 2015

This hotel is an older property. Lobby was ok. Staff was friendly. Cookies were warm and fresh at check-in. Bathroom was small but clean. In the rooms that were not suites, the bathroom was not spacious at all. Breakfast was fine. The eating area not conducive to larger groups. Walls were paper thin. Stay on the third floor if possible.

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General M, Front Office Manager at Fairfield Inn & Suites Pigeon Forge, responded to this review

Thank you for taking the time to complete the Survey in regards to your recent stay at the Fairfield Inn & Suites Pigeon Forge. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the inconvenience We plan on... More 

Charlotte, North Carolina
Top Contributor
109 reviews 109 reviews
35 hotel reviews
68 helpful votes 68 helpful votes
3 of 5 stars Reviewed January 23, 2015

Stayed here as an inexpensive base to our Pigeon Forge / Gatlinburg trip. The location is good - right across from the outlets, and a relatively short drive to the Island, Dollywood, stores, restaurants. If you've been to the new updated Fairfield Inns, you know that the furnishings are modern, the breakfast is decent, and overall they are typically a... More 

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General M, Front Office Manager at Fairfield Inn & Suites Pigeon Forge, responded to this review

Thank you for taking the time to leave feedback for our hotel! I sincerely apologize that we were not up to your expectations. We are planning a complete renovation that includes opening up our lobby and breakfast areas next year. We hope you come back to visit us for your next trip to Pigeon Forge! More 

Senior Contributor
43 reviews 43 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 10, 2015

We arrived at our stop over on the way to the Eastern Shore of Virginia exhausted yet we knew that the Fairfield Inn chain would be a suitable and restful stop. We arrived to a smiling clerk and were quickly checked in. We had a wonderful room overlooking the parking lot (ok, doesn't sound good, but it was close to... More 

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Cartersville, Georgia
Senior Contributor
30 reviews 30 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed January 5, 2015

1st focal point ,their front door is very small for an entry to a known and loved motel.Secondly, the desk clerk tried to clip us $10.00 MORE THAN QUOTED ON THEIR WEB SITE FOR A Monday night stay.She looked shocked that we had checked. She never ask of were AA A or A ARP MEMBERS. She had made cookies that... More 

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General M, Front Office Manager at Fairfield Inn & Suites Pigeon Forge, responded to this review

Thank you for your feedback on our hotel! I sincerely apologize that our property was not up to your standards. The rates online are usually different than what our front desk sees when you come in to make a reservation. As a business we do not assume a guest has an applicable discount. I apologize for this inconvenience. Our cookies... More 

Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed January 4, 2015

location was good (across from outlet shopping) Lobby is clean, breakfast area small, staff very polite and friendly. Room on the other hand outdated, bathroom small, lucky we had a balcony room the room had a very very strong perfume/cleaner odor, room had been cleaned and something sprayed to disguise odor. 1st night we slept with the balcony door open... More 

Was this review helpful? Yes
General M, Front Office Manager at Fairfield Inn & Suites Pigeon Forge, responded to this review

Thank you for taking the time to complete the survey in regards to your recent stay at the Fairfield Inn & Suites Pigeon Forge. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our gaol during your recent stay. Please accept our sincere apology for the inconvience. We have shared... More 

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