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Fairfield Inn & Suites Pigeon Forge

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1650 Parkway US Highway 441, Sevierville, TN 37862
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Fairfield Inn & Suites Pigeon Forge
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Fairfield Inn & Suites Pigeon Forge
Fairfield Inn & Suites Pigeon Forge
Fairfield Inn & Suites Pigeon Forge
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181 reviews from our community

Traveler rating
    42
    64
    45
    22
    8
See reviews for
67
57
4
14
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Contributor
45 reviews 45 reviews
13 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

When we arrived we couldn't figure out the front door because in all my years and traveling, I have never seen a side door used as a front door. Weird for a Marriott. The front desk was so so. I think to many employees were on shift. On several occasions they were more interested in their conversation than to speak... More 

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General M, Front Office Manager at Fairfield Inn & Suites Pigeon Forge, responded to this review

As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the inconvenience. We will be renovating in 2016, and we were trying to train our new employees for the new season. We hope to have an opportunity to better... More 

Perrysburg, Ohio
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 16, 2015

The room was clean and the staff was wonderful. We were met at the desk by Kelly who was just as sweet as she could be. We learned that her mother was a housekeeper there and we met her the next day. Housekeeping was friendly and kind. On Valentines Day, we had a plastic bag, tied with a ribbon on... More 

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Murfreesboro, Tennessee
Top Contributor
92 reviews 92 reviews
19 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed January 25, 2015

This hotel is an older property. Lobby was ok. Staff was friendly. Cookies were warm and fresh at check-in. Bathroom was small but clean. In the rooms that were not suites, the bathroom was not spacious at all. Breakfast was fine. The eating area not conducive to larger groups. Walls were paper thin. Stay on the third floor if possible.

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General M, Front Office Manager at Fairfield Inn & Suites Pigeon Forge, responded to this review

Thank you for taking the time to complete the Survey in regards to your recent stay at the Fairfield Inn & Suites Pigeon Forge. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the inconvenience We plan on... More 

Charlotte, North Carolina
Top Contributor
107 reviews 107 reviews
33 hotel reviews
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed January 23, 2015

Stayed here as an inexpensive base to our Pigeon Forge / Gatlinburg trip. The location is good - right across from the outlets, and a relatively short drive to the Island, Dollywood, stores, restaurants. If you've been to the new updated Fairfield Inns, you know that the furnishings are modern, the breakfast is decent, and overall they are typically a... More 

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General M, Front Office Manager at Fairfield Inn & Suites Pigeon Forge, responded to this review

Thank you for taking the time to leave feedback for our hotel! I sincerely apologize that we were not up to your expectations. We are planning a complete renovation that includes opening up our lobby and breakfast areas next year. We hope you come back to visit us for your next trip to Pigeon Forge! More 

Senior Contributor
41 reviews 41 reviews
14 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 10, 2015

We arrived at our stop over on the way to the Eastern Shore of Virginia exhausted yet we knew that the Fairfield Inn chain would be a suitable and restful stop. We arrived to a smiling clerk and were quickly checked in. We had a wonderful room overlooking the parking lot (ok, doesn't sound good, but it was close to... More 

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Cartersville, Georgia
Senior Contributor
30 reviews 30 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 5, 2015

1st focal point ,their front door is very small for an entry to a known and loved motel.Secondly, the desk clerk tried to clip us $10.00 MORE THAN QUOTED ON THEIR WEB SITE FOR A Monday night stay.She looked shocked that we had checked. She never ask of were AA A or A ARP MEMBERS. She had made cookies that... More 

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General M, Front Office Manager at Fairfield Inn & Suites Pigeon Forge, responded to this review

Thank you for your feedback on our hotel! I sincerely apologize that our property was not up to your standards. The rates online are usually different than what our front desk sees when you come in to make a reservation. As a business we do not assume a guest has an applicable discount. I apologize for this inconvenience. Our cookies... More 

Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed January 4, 2015

location was good (across from outlet shopping) Lobby is clean, breakfast area small, staff very polite and friendly. Room on the other hand outdated, bathroom small, lucky we had a balcony room the room had a very very strong perfume/cleaner odor, room had been cleaned and something sprayed to disguise odor. 1st night we slept with the balcony door open... More 

Was this review helpful? Yes
General M, Front Office Manager at Fairfield Inn & Suites Pigeon Forge, responded to this review

Thank you for taking the time to complete the survey in regards to your recent stay at the Fairfield Inn & Suites Pigeon Forge. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our gaol during your recent stay. Please accept our sincere apology for the inconvience. We have shared... More 

Inman, South Carolina
Senior Contributor
47 reviews 47 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed December 10, 2014

We just left this hotel after a 2-night stay. It was very comfortable with very accommodating personnel. We travel a lot and must say that the beds at this hotel (we had a 2-queen room) were some of the most comfortable we've ever slept in. The room was clean, including the floors, which is always challenging. The rooms were quiet.... More 

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Greenville, South Carolina
Top Contributor
59 reviews 59 reviews
16 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed December 4, 2014

Great location for outlet shopping. Very friendly staff. Rooms are clean and well maintained. No reason not to recommend this property and is up to the standards I have come to expect from Marriott's Fairfield.

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Stafford, Virginia
Contributor
16 reviews 16 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed November 22, 2014 via mobile

Don't stay here if you want a good nights sleep. I made reservations two months ago and my profile specifically requested a upper floor room. I was given a mobility assisted room on the first floor close to the front desk and lobby. Ok, well thats good unless you have a party in the lobby until 1130 pm and delivery... More 

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General M, Front Office Manager at Fairfield Inn & Suites Pigeon Forge, responded to this review

Thank you for taking the time to share your recent experience at the Fairfield Inn & Suites Pigeon Forge with us. Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback I am disappointed to learn that we fell short of your expectations. I would like to take this time to... More 

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