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All 23 Sevierville hotels

Fairfield Inn & Suites Pigeon Forge

2.5 of 5 Hotel   |   1650 Parkway US Highway 441, Sevierville, TN 37862
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63%
Ranked #16 of 23 Hotels in Sevierville
A recent review
5 of 5 stars Reviewed August 12, 2014
Marla D New Castle, Pennsylvania
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156 reviews from our community

Traveler rating
    36
    57
    36
    19
    8
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57
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13
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • Any
English first
1 review
2 of 5 stars Reviewed 4 days ago NEW

Overall I can't say I recommend this hotel. First impression was a feeling of tightness, low ceilings and dark colors made the space feel cramped and unwelcoming. On the flip side to this however, the staff was extremely warm, welcoming and helpful. The rooms itself was very musty and dated. We payed extra for a room with a balcony, the... More

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General M, Front Office Manager at Fairfield Inn & Suites Pigeon Forge, responded to this review

Thank you for leaving a review. I sincerley apologize for you finding hair in your bed and having to be moved. I understand how upset you must have been especially with 3 sleepy kids. This is not Fairfield Inns standard and I will be looking into more of why this happened. As for the employee you witnessed drinking , I... More

New Castle, Pennsylvania
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 12, 2014

This hotel is located in Seiverville, TN and is right outside of Pigeon Forge, TN. Located right next to a Longhorn Steakhouse and extremely close to MANY attractions all around. The service was outstanding by all we came in contact with who where all willing to go over and beyond what we needed during our stay. The breakfast was great... More

Was this review helpful? Yes 2
Freeburg, Illinois
Top Contributor
74 reviews 74 reviews
22 hotel reviews
97 helpful votes 97 helpful votes
3 of 5 stars Reviewed August 3, 2014

We were just passing thru and needed a room after a long day driving, most places were booked but we got one of last rooms. We needed two beds so we took suite 317 (Queen bed + sofa sleeper). Pros: Front desk staff friendly, beds and pillows comfortable, 2 TVs, fridge, vanity seperate from shower. Cons: very slow elevator, extremely... More

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General M, Front Office Manager at Fairfield Inn & Suites Pigeon Forge, responded to this review

Thank you for taking the time out to leave a review on the Fairfield Inn & Suites. We truly apprecate you sharing you thoughts with us. I want to apologize for the inconvience you had with the A/C making noise causing you not to get a restful nights sleep. I can understand how upset you must have been. I will... More

Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 2, 2014

Only say it was ok because the staff was friendly. I was there all week and we found trash from the previous people under bed. Breakfast was the same every day and nit that good. Eating area was extremely small as well

Was this review helpful? Yes
General M, Front Office Manager at Fairfield Inn & Suites Pigeon Forge, responded to this review

I want to thank you for taking the time out to complete this review. I want to aplogize for finding trash under your bed. I will be speaking to my housekeeping supervisor to find out what happen because this is not our standard. As fo the breakfast, the breakfast we have is standard for all Fairfield Inns and all of... More

Mullica Hill, New Jersey
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 29, 2014

Upon check in, the desk clerk changed our room because we were staying two nights. It happened to be the end room closest to the noisy Parkway. The TV did not work. The desk manager was very nice and quickly came to help. We spent two nights w little sleep, because the road noise was so loud. When we were... More

Was this review helpful? Yes 1
General M, Front Office Manager at Fairfield Inn & Suites Pigeon Forge, responded to this review

Debbie, Thank you for taking the time out to leave a review. We were unaware of any issue with the tv but we will be looking into this issue with our Dish Tv. As for the parkway noise is usually pretty quite unless its holidays or weekends and I am not certain when your stay was with us. We have... More

Atlanta, Georgia
Top Contributor
87 reviews 87 reviews
16 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed July 20, 2014

The room was clean and as expected. The staff was excellent. The value of the room for the price paid was very good. There are numerous restaurants in the area with a wide selection for food. These vary from you national fast food chains to good local restaurants.

Was this review helpful? Yes 1
Chesapeake, Virginia
Contributor
11 reviews 11 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed July 16, 2014

The hotel is old without any simple accommodation , the room dose not have a fridge , microwave which is some thing common in all hotels , when we ask them for a fridge they brought one which is something good ,the breakfast was not as good as other fairfield that we've been in , the internet is bad very... More

Was this review helpful? Yes 2
General M, Front Office Manager at Fairfield Inn & Suites Pigeon Forge, responded to this review

Thank you for taking the time to leave comments. Only our suites have the refrigerators and microwave in them. We have a few extra refrigerators we keep on hand for medical purposes and if they are not needed for that, you can request one that we can put in rooms. There is also a microwave in our breakfast are that... More

Cumming, Georgia
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed July 15, 2014

My husband and I returned here with grandchildren after staying here in the past. Huge differences this time. Frozen milk and yogurt at breakfast do not make off to a good start. We also questioned our bed size in the room. The manager became very defensive and said she had the receipts and they were a certain size. Said she... More

Was this review helpful? Yes 3
General M, General Manager at Fairfield Inn & Suites Pigeon Forge, responded to this review

Thank you for your comments. We do offer Queen size beds in our hotel and Our pool was down for 30 minutes while we cleaned up after some renovation tile work. I apologize but for the safety of our guest, this was required. The charge for wi-fi is available only if you need additional bandwidth and choose to do so.... More

Cincinnati, Ohio
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed July 8, 2014

I have actually never left a review, but complaining to the staff did absolutely nothing, so here it goes! We were given a night here for our honeymoon and chose to extend by one night so we could go to Dollywood. This was a decision we quickly regretted (not the Dollywood, that was awesome...the hotel). We were quoted one price... More

Was this review helpful? Yes 3
General M, General Manager at Fairfield Inn & Suites Pigeon Forge, responded to this review

Thank you for your comments. We certainly want every stay to be an exceptional stay and it sounds like we did not make that happen for you. We apologize for the problems encountered and please know that we are addressing these issues with our staff and management team. More

Huntsville, Alabama
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 1, 2014

My husband visited this hotel in December 2013 when we made a last minute weekend trip. Normally when we travel to the area we stay in a condo because we have the kids. This time for just the two of us, a hotel was all we needed. The rate was great and the location is perfect for shopping at the... More

Was this review helpful? Yes 1
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Additional Information about Fairfield Inn & Suites Pigeon Forge

Address: 1650 Parkway US Highway 441, Sevierville, TN 37862
Location: United States > Tennessee > Sevier County > Sevierville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Fairfield Inn & Suites Pigeon Forge 2.5*
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Also Known As:
Fairfield Inn & Suites Pigeon Forge Hotel Sevierville
Fairfield Inn And Suites Pigeon Forge
Fairfield Inn Sevierville
Fairfield Inn Pigeon Forge
Fairfield Pigeon Forge
Pigeon Forge Fairfield Inn

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