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Wyndham Vacation Resorts Great Smokies Lodge

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1425 Old Knoxville Highway, Sevierville, TN 37876
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Wyndham Vacation Resorts Great Smokies Lodge
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Wyndham Vacation Resorts Great Smokies Lodge
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202 reviews from our community

Traveler rating
    126
    49
    15
    7
    5
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141
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars Reviewed 1 week ago

We stayed here on our return drive in February 2014 (PA to TX and back). We were trying out as many Wyndham resorts as possible on our trip, including New Orleans and Sapphire Mountain. We were delighted with the Great Smoky Mountain Lodge in all areas, decor, staff friendliness, amenities, but the indoor waterpark takes the cake! We expected it... More 

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Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Stayed here with my fiance & 8 year old son March 15th-17th & we were all extremely pleased. All the staff that we interacted with were very friendly & helpful. We had a 1 BR with a pool view in Building 6. Beautiful room, full kitchen & absolutely gorgeous stone tile on both the bathroom floor & the shower walls.... More 

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Bunker Hill, West Virginia
Senior Contributor
29 reviews 29 reviews
4 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is a great place for families!! There is a great pool/mini-water park, adventure area with rock wall, rope climbing and walking, games and more games. Good restaurants abound and the atmosphere is ripe for a wonderful time for one and all. Rooms are spacious and extremely well kept and the staff is very friendly and helpful.

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Shauna B, Resort Management Administrative Assistant at Wyndham Vacation Resorts Great Smokies Lodge, responded to this review

Dear Mr. Ron C., Thank you so much for the positive feedback. Our staff will be pleased to hear that your family had such a great time and plenty of different activities for the whole family. We are so glad that you enjoyed your unit, as the staff here all works hard to keep them in their best condition. It... More 

Gainesville, Virginia, United States
Contributor
13 reviews 13 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed in a 3 bedroom presidential suite and let me tell you, that room was amazing!! The one thing that did suck was having to go outside in the cold to get to the waterpark, not ideal with a 2 and 4 year old....the buildings should all be connected.....I found it odd that Wyndham only owns 2 of the... More 

Was this review helpful? Yes 1
Shauna B, Resort Management Administrative Assistant at Wyndham Vacation Resorts Great Smokies Lodge, responded to this review

Dear Denise C., We are so pleased to hear that your unit met your expectations and you and your family enjoyed the water park. Please keep in mind that there is a shuttle that will pick up at your building entrance and take you to the water park and vice versa, which is especially helpful during the colder weather. We... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

My family loved our stay & would definitely do it again! Staff was very welcoming, and showed tremendous hospitality. Check in & check out times should be adjusted, so you don't feel like you've been cheated out of a day

Was this review helpful? Yes 1
Briana N, Manager at Wyndham Vacation Resorts Great Smokies Lodge, responded to this review

Dear abernabela, We are pleased that your family enjoyed the site. We also hope that you can understand that there is a very short window between check outs and the next check ins and we want to ensure the highest of standards for our guest. The next time you visit, please keep in mind that you can come early or... More 

Greensboro, NC
Reviewer
4 reviews 4 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We are Wyndham owners and this is a jaw-dropping resort even by Wyndham standards. But it feels like you need a crystal ball to figure out how everything works. For starters, our reservations said we were at Great Smokies Lodge which is different than the Wilderness property. Well it's not different. We drove around seeing the Wilderness sign and not... More 

Was this review helpful? Yes 3
Briana N, Manager at Wyndham Vacation Resorts Great Smokies Lodge, responded to this review

Dear pinseedling, There is so much information to share about the resort, I can completely understand how it would be frustrating for your first visit. We are actually working on a new electronic program that will take care of the several items that you mentioned such as the restuarant information and directions around the property. Hopefully, it will be in... More 

Biloxi
Top Contributor
139 reviews 139 reviews
18 hotel reviews
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We’ve stayed here many times over the past few years. We love the location. We love the personable service we receive at check in. We love the club house and the games that entertain us for hours. However, on this occasion we had a few issues with our unit, which is unusual. Both showers were throttled down so low that... More 

Was this review helpful? Yes 1
Briana N, Manager at Wyndham Vacation Resorts Great Smokies Lodge, responded to this review

Dear SouthernVoiceBiloxi, It's great to hear that you are a returning guest here at the Lodge. It is unusual for the issues that you shared, however, if you let us know right away of any items, we will take care of them for you immediately. Even with the showering experiences that you had, I am so glad that you still... More 

Cedar Springs, Michigan, United States
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 20, 2015

We stayed here December in a 2 bedroom Presidential suite for 7 nights. The place is fantastic from the room being very beautiful and clean. The resort staff was welcoming and we were always greeted by any employee we passed by. The location is fantastic because you are close to everything but not in the middle of the tourist trap... More 

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Briana N, Manager at Wyndham Vacation Resorts Great Smokies Lodge, responded to this review

Dear Paul B, The staff will be so thrilled to hear your feedback for them. We strive to make every stay special for every guest and the comments just let us know that we are on the right path. I do hope that you will visiting again soon. The property continues to grow each year and there should be new... More 

Florence, Alabama
Top Contributor
118 reviews 118 reviews
57 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed February 5, 2015

Stayed here with family and 2 kids. Had a blast on the rope course, wave pool, and indoor/outdoor hot tub. The rooms were excellent and clean. Staff were all friendly and helpful. All grounds inside and out were clean and well kept. Would definitely consider a return visit.

Was this review helpful? Yes 1
Briana N, Manager at Wyndham Vacation Resorts Great Smokies Lodge, responded to this review

Dear SlickNEO, Thank you so much for the awesome feedback. Our staff will be pleased that your expectations were met and your family had such a great time. The ropes course is something I have not tried yet, but everyone I see on it seems to be having a good time. It would be a pleasure to have you and... More 

Cicero, New York
Senior Reviewer
8 reviews 8 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 5, 2015

My family and I stay here in July of 2014. I was impressed upon arrival. The place is beautiful. It has an indoor and outdoor waterpark right on the property. If you chose to do so, you could have stayed on the property and had a great vacation. We enjoyed the outdoor waterpark (we did not do the indoor one).... More 

Was this review helpful? Yes 1
Briana N, Manager at Wyndham Vacation Resorts Great Smokies Lodge, responded to this review

Dear Cocojeter, Wow, what great feedback. This is what our staff loves to hear. It's awesome that your family had such a great time. On your next trip, be sure to try out the indoor waterpark. It has so much to offer and the site is growing each year. We look forward to your return. Sincerely, Briana Nininger briana.nininger@wyn.com More 

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