We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Wilderness at the Smokies Resort

1424 Old Knoxville Highway, Sevierville, TN 37876
Wilderness at the Smokies Resort

1,764 reviews from our community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    622
    594
    270
    145
    133
See reviews for
1,326
32
2
44
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (549)
Date | Rating
  • English first
  • Any
English first
  • All months
    (1764)
  • Mar-May only
    (500)
  • Jun-Aug only
    (544)
  • Sep-Nov only
    (347)
  • Dec-Feb only
    (373)
All months
Reviewer
5 reviews 5 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed yesterday NEW

Just returned home from a two nights stay and overall it was a good trip. We stayed in what they refer to as a 1 bedroom deluxe suite which was two adjoining rooms, one with a full kitchen, dining table and a living room with a murphy bed and the other with a queen bed and a full / twin... More 

Was this review helpful? Yes
Atlanta, Georgia
Contributor
16 reviews 16 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

I was very impressed with this resort. It was very clean and easy to get around. The shuttle service ran all day non stop and picked you up and dropped off at the hotels front entrance. This of course if you are not staying in the same building where the water park is located. The pools are very kid friendly...Most... More 

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 3 days ago NEW via mobile

We had a very good experience ! Clean rooms and the beds where comfortable . The water park here is AMAZING !!! We are already making plans to go back this year ! The staff was friendly !! I recommend VIP check as the regular check in lines can be long at 4 can be long !

Was this review helpful? Yes
WATS1424, Manager at Wilderness at the Smokies Resort, responded to this review

We are so pleased that you had a wonderful time. We do offer an early check in option for our guest - please ask our reservations department about the details. If the early check in option is not something you wish to participate in, we do offer the use of the waterpark as you wait on your room to be... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 days ago NEW via mobile

We as a family were so excited to come from Georgia for a night to wilderness resort. We arrived around noon about 3 hours prior to check-in and pre-registered so we could get our water bands for the water park; not one of the guest receptionists told us where to go, how to get there and what we would need.... More 

Was this review helpful? Yes 1
A TripAdvisor Member
5 of 5 stars Reviewed 4 days ago NEW

My family and I stayed at the Wilderness at the Smokies Resort and as usual it was amazing! The resort, the staff, and other guests were very friendly! The room was awesome and the activities for our son was awesome, kept us busy all day! We will be returning next year!

Was this review helpful? Yes
Athens, Georgia
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 5 days ago NEW

After reading several reviews recently, I was concerned about what we were going to be walking into. We are used to Disney, so our expectations of our rooms and activites are a little high. I will say that we absolutely loved staying at Wilderness at the Smokies. We enjoyed ourselves so much that we have booked a return trip in... More 

Was this review helpful? Yes
WATS1424, Manager at Wilderness at the Smokies Resort, responded to this review

Thank you for your comments. We have shared your comments with all departments so they are able to use in the development of their departments and training of the associates. We strive to improve our service to our guests and your comments are very helpful. We look forward to you returning. More 

Knoxville, TN
Top Contributor
131 reviews 131 reviews
20 hotel reviews
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed here recently for our 2 year old son who likes to play in the water. There was plenty for him to do. We stayed in the indoor park - which provides some shade. Even in this area there is a lot for him to do. Slides, wave pools, etc.. Water equipment seems well maintained. Check in was fast... More 

Was this review helpful? Yes
BENTON
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

This resort is ok. → Reminds you of a Disney type accommodations. The bests were kinda hard but everything was clean. I have no grips really for the accommodations other than bed frames are log and stick out making a shin knocker. I am think the real reason I gave this email not 4 was the food at the pool... More 

Was this review helpful? Yes 1
Crossville, Tennessee
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a wonderful resort property in the shadows of the Great Smoky Mountains National Park. Just out the backdoor is the beautiful and challenging Sevierville Golf Club featuring 36 holes of outstanding golf, restaurant, state of the art practice facility and everything needed for a foursome of a major golf tournament. Sevierville is the home of country music superstar... More 

Was this review helpful? Yes 1
Murphy, North Carolina
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

When we walked in our room, there was an overwhelming odor from cooking some sort of fried food. It smelled like fried potatoes. There were no linens in the room. I was expecting two beds and there was a Murphy bed and a sofa bed. The beds were extremely uncomfortable. We called the desk and they did send cleaning staff... More 

Was this review helpful? Yes 2
Questions? Get answers from hotel staff and past guests. Ask a question

671 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (413)
Viewed
Hotel & grounds (47)
Viewed
View from room (16)
Viewed
Room/suite (71)
Viewed
Bathroom (22)
Viewed
Family/play areas (34)
Viewed
Pool/beach area (100)
Viewed
Dining (7)
Viewed
Other (116)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (258)
Viewed
Amenities (117)
Viewed
Bunk Suite with additional Queen Murphy Deluxe Suite (68)
Viewed
Restaurants and Bars (14)
Viewed
Studio Suite (34)
Viewed
The Hotel (25)
Check In Check Out
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities