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Wilderness at the Smokies Resort

Certificate of Excellence
1424 Old Knoxville Highway, Sevierville, TN 37876
Wilderness at the Smokies Resort
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1,731 reviews from our community

Traveler rating
    614
    580
    264
    144
    129
See reviews for
1,303
31
2
43
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Johnson City, Tennessee
Top Contributor
134 reviews 134 reviews
18 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We recently visited and everything was great. Very clean and staff friendly and rooms were nice. Lots of fun things to do for all ages right on the site. We stayed in the part that is a little further away which was not a problem as they have a shuttle and it is quieter.

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Nashville, Tennessee
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Decided to have a family mini vacation, something out of the ordinary. .. Wilderness at the Smokies! !! Well we had a blast the Check in was simple however we arrived at 7:00pm, The people were quick, nice and ready to answer your questions, Arriving at the room. . First let me say I only have a few must such... More 

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Boiling Springs, South Carolina
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
35 helpful votes 35 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

Oh my where to begin. I have never seen such poor customer service and staff in my entire life. We took our GS troop in and booked 4 rooms. We stayed in the hill because we were on a budget. Guess they don't care much for customer service. We asked to be serve in the hotel restaurant on the hill... More 

Was this review helpful? Yes 1
Clarksville, Tennessee
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

So, overall this hotel was great for entertaining the kids during the rainy spring break. However, their staff is lacking in customer service. Luckily, the spring prices the hotel had were great! I would hate to have to pay full price for the service we got. First, we checked in early..everything was great there. We headed straight to the indoor... More 

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago NEW via mobile

The room was not what I thought I was getting no balcony my view was a trash can had to walk a mile just to smoke we will be staying somewhere else next time did not think it was worth the money the parks was good when they are open

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Contributor
17 reviews 17 reviews
4 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 1 week ago

No bugs except some ants on the porch that my son loved. Friendly staff. Attentive life guards. Non-pushy pitch at the coupon station and no one called us back. Internet is a bit sluggish but we weren't here to use the Internet; although, it seemed to do well while most were at the Waterpark or late after everyone was asleep.... More 

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Kodak
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago via mobile

The Thirsty Miner would make you sick just looking at it. 19.00 each and the food was the most nasty stuff i ever saw. The Health Dept. should be called on them. It was awful there was no way after getting seated and looking at the food bar that we were gonna eat there. So we went to Applebees. Great... More 

Was this review helpful? Yes 1
Portsmouth, Virginia
Top Contributor
65 reviews 65 reviews
11 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 1 week ago

we were not here due to a timeshare promotion but this hotel is what that is for. There was also a convention of=r conference of some sort going on during our stay. the waterpark which is included with your stay was great for adults and our grandchildren. we had a blast. As one would expect snacks etc are expensive in... More 

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London, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We were travelling from Georgia on our way back home and had to stay for a quick overnight visit. With our mid week , CAA rate, we could not have asked for more. We've stayed at Great Wolf and Kalahari and this park was just as good....at a great price! Room was clean and park was well cared for. We... More 

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Senior Contributor
32 reviews 32 reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

We made last minute plans to go the Saturday before Easter. Check in line looked intimidating but moved quickly and front desk staff was friendly and competent. We went to the water park to await our room. It was cleaner than expected, very clean in fact - I was not skeeved out like other indoor water parks. There was a... More 

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Hotel Review Summarization

What travelers say

  • Wave pool(31)
  • Lazy river(17)
  • Very nice(12)
  • Indoor park(7)
  • Full kitchen(5)
  • Thirsty Miner(4)
  • Hot tub(3)
  • Next morning(3)
  • Front desk staff(3)
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