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Wilderness at the Smokies Resort

Certificate of Excellence
1424 Old Knoxville Highway, Sevierville, TN 37876
Wilderness at the Smokies Resort
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1,704 reviews from our community

Traveler rating
    607
    571
    261
    142
    123
See reviews for
1,280
31
2
43
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (534)
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2 reviews
2 of 5 stars Reviewed yesterday NEW

Kids love the park and games the water and the fact it's cold outside and they are inside in a huge water park ! But the staff - people in general are rude - almost like they don't want to be here AND the place is filthy - I actually had to call someone to get a vacuum cleaner to... More 

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Glasgow, Kentucky
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed yesterday NEW

My husband and I received a gift card for his work Christmas party about a year ago. After looking at the reviews I tried to sell it but I think everyone had the same idea. This was our first vacation as a married couple since our honeymoon. At check in we had new employee and we had a gift card... More 

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Knoxville, TN
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

We took our 3 year old daughter for an overnight stay and had a great time. If you want to stay in the same area as the indoor Waterpark, stay in the River Lodge. It is a little more than the Stone Hill Lodge which is across the street but worth it if you will be back and forth a... More 

Was this review helpful? Yes 1
Blairsville, GA
Contributor
13 reviews 13 reviews
12 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I believe this is stating the obvious, but you go here for the water park. The rooms were clean enough but seemed very cheaply made and furnished. The food at the resort is incredibly overpriced and not good at all. The staff we encountered were all very pleasant and cordial- from check-in, to cleaners, to waitresses. Our toddler had a... More 

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1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW via mobile

I almost didn't book our vacation here because of several negative reviews but I am SO GLAD we stayed here!! This was an awesome place to stay! I admit I am a germaphobe & clean feak.....so here is my honest review: The hotel is very nice & clean with lots of fun stuff for all ages. Our kids are 3,4... More 

Was this review helpful? Yes 1
Senior Reviewer
9 reviews 9 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We loved staying at Wilderness. We needed a quick, one night get away while our home was being painted. The parks were great and overall, clean. Our daughter (20 months) very much enjoyed all the toddler activities she was able to do. The staff were helpful and the shuttle drivers were incredibly pleasant. We would definitely make this trip again!... More 

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Hiram, Georgia, United States
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago NEW

A friend of mine rented us a suite here and it was amazing! The full kitchen helped to save us a little money so that we could cook at the suite. The sleeping area was very accommodating and roomy. We had plenty of space even with 4 teenaged girls! Trying to keep them occupied is a chore but they absolutely... More 

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Knoxville
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

I always love going to this place. It's fun and a blast. The staff is very friendly. The life guards could be more friendlier. Some of them look miserable. The toilets tend to clog up being energy officiant. One hall way smelled like drugs but overall not bad had fun

Was this review helpful? Yes 1
Hollywood, Florida
Contributor
11 reviews 11 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed 1 week ago

We checked in around 3PM on a weekday and after about a eight minute trek from our car to the room we dropped off our stuff and went to an early dinner. We got back around 5pm. We noticed that the room smelled moldy and my wife wanted to switch rooms. I told her to try to put up with... More 

Was this review helpful? Yes 10
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

The room was listed as a suite is actually one room! Which is hard with a toddler who goes to bed at eight! The pull out couch had no linens took two call and an entire day to get! The room was not cleaned on for the time we were there. There was not ample parking in the hotel lot,... More 

Was this review helpful? Yes 3
Hotel Review Summarization

What travelers say

  • Wave pool(33)
  • Lazy river(19)
  • Very nice(14)
  • Indoor park(8)
  • Thirsty Miner(5)
  • Hot tub(5)
  • Full kitchen(5)
  • Next morning(3)
  • Front desk staff(3)
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Bunk Suite with additional Queen Murphy Deluxe Suite (68)
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