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Wilderness at the Smokies Resort

1424 Old Knoxville Highway, Sevierville, TN 37876
Wilderness at the Smokies Resort

1,802 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Mount Airy, NC
2 reviews
5 of 5 stars Reviewed yesterday NEW

We stayed at the wilderness June 21 - 25, we all had a great time the lazy river was a big hit for my son and granddaughter. The water slides while being scary were absolutely thrilling. We will be back for sure.

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Senior Contributor
38 reviews 38 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We checked in Memorial Day and stayed two nights. Room was spacious and clean. The water park was well maintained and a lot of fun for the kids. Great value when you consider you are getting the water park included in your lodging price. They do try to get you to spend more money by charging extra for the indoor... More 

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Contributor
16 reviews 16 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Absolutely loved this place. My kids enjoyed every minute of our time there. EspecialLy the three different water parks for all ages.My family and I will absolutely be back. We stayed four days and there was no reason for us to to run out and grab a bite to eat, find something to do or anything else. I also liked... More 

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Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This is our 2nd trip to the Wilderness and my son and nephew had a great time but I could see the place going down hill fast if they don't stay on top of maintenance. Some of the mini bowling lanes weren't working and there was a hole in the return ball part. Our toilet in our room was hard... More 

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Saint Louis, Missouri, United States
Contributor
15 reviews 15 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The waterparks are perfect and the kids loved them. There are lots of choices, indoor and outdoor. My kids had a blast and so did we! The waterslides are amazing. There are two reasons I gave it 3 instead of 5. The food was hideous! I mean the worst - even the peanut butter and jelly was on stale bread.... More 

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Senior Contributor
35 reviews 35 reviews
3 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This is a VERY busy resort. I had viewed my room online but also spoken to a rep on the phone as I booked. Check in was a breeze, even with the crowd, and the employees are very efficient and polite. But when I got to my room....I was so upset. It was the wrong room! Somehow the rep on... More 

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Iowa, Louisiana
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 3 days ago NEW

Read several reviews that did not sound very good, we stayed here for a week for my granddaughter's dance competition. I also have 3 grandsons, ages 1 and 5. They had a blast, so great to just go downstairs, let them play in the waterpark, go back and rest, eat, go somewhere and then come back and they could go... More 

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Quantico, Virginia
Top Contributor
125 reviews 125 reviews
28 hotel reviews
81 helpful votes 81 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Since we were staying in Tennessee our first night of the road trip, we booked a room here as it seemed like something fun for the whole family. We arrived early and checked in at noon-the room was ready. Since we stayed the Stone Hill Lodge, we checked out the water park there. It is very small but our daughter... More 

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Paintsville, Kentucky, United States
Contributor
15 reviews 15 reviews
8 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

The kids brought friends and had a fun time. They loved the string maze thing in the ceiling. That was an extra purchase though. My only complaint is that we had three adjoining rooms To accommodate 15 people--the room with a queen bed, twin/full bunk combo was super tiny. There was only enough room to walk in front of the... More 

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2 reviews
3 of 5 stars Reviewed 4 days ago NEW

Reservations made in January with special requests, none of which were honored. Room service was poor and we had to call for several things. Requirement for swim diapers was not enforced. On day of checkout room service was knocking on the door at 9:00 but all other days, it was after noon before room was serviced.

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WATS1424, Manager at Wilderness at the Smokies Resort, responded to this review

We are so sorry your experience at the Wilderness was such a disappointment and want you to know we have shared your comments with the departments that were involved. We do want to take this time to let all our guest know that we do everything possible to honor special requests, but when we are in peek season and we... More 

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