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All 23 Sevierville hotels

Wilderness at the Smokies Resort

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1424 Old Knoxville Highway, Sevierville, TN 37876
Hotel amenities
Wilderness at the Smokies Resort
Ranked #10 of 23 Hotels in Sevierville
Certificate of Excellence 2014
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1,664 reviews from our community

Traveler rating
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    253
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    120
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1,255
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43
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Contributor
15 reviews 15 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars NEW

Stayed here for a one night stay on a Friday. Check in process was efficient and simple. This is a big resort and can be confusing. Our room had a queen bed, and a bunk bed and slept two adult and three kids just fine. I like that the rooms have a fridge in them. The main issues with this... More 

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Oneida, Tennessee
Reviewer
4 reviews 4 reviews
1 of 5 stars Reviewed 2 days ago NEW

me and my family have always stayed here for yrs now and the last two times the place is just unclean , this last time being the worst, we brought my 5 yr old here for her birthday and the water park was so over crowded and unclean that we spent less than an hour in the water because of... More 

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Dickson
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Check in was very easy, the rooms were very spacious and very clean. It was just over priced, although all the water stuff was included, and 2 of our kids could eat free at the restaurant in the resort so that helped. The kids had a good time and it was a great family weekend, and with it being located... More 

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wise, va
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

We stay here with our family of 8 every year in February. We always have an amazing time. This year was no different. Having said that, there were a dew things that made me think maybe management has changed or they've slacked in training employees. There was black hair in the bathtub and on one hand towel. There were several... More 

Was this review helpful? Yes 2
Atlanta, Georgia
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I was skeptical of staying here based off the bad reviews but I had a great time. 3 people checking in guests so no wait, clean room, and best thing of all...no waiting for slides so was able to ride each twice. Waiting an hour plus for rides like most amusement parks just kills it for me. Clean facility with... More 

Was this review helpful? Yes 4
Johnson City, Tennessee
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Great place we stayed there last night and enjoyed everything. My daughter loved the pool which was very warm and kid friendly. The restaurant was not very good but that was not a huge disappointment as there are many restaurants nearby. Overall we had a great experience

Was this review helpful? Yes 1
Advance, North Carolina
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed Feb 20th-22nd. Check in wasn't until 4, but we were able to check in around 2 so we could pick up our complimentary Ripley's Aquarium ticket. The process was easy, and including waiting in line, it took less than 10 minutes. We stayed on the third floor closer to the restaurants and indoor water park. If possible, I... More 

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Chatsworth
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We had a great stay here.Checkin was fast,room was nicely stocked and clean.Lots of fluffy towels.There is also a 2 eye stove top in the studio rooms that are not listed as the amenities.we had read some bad reviews about the food,but we had to order pizza from one of the snack bars because we were snowed in. It was... More 

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WATS1424, Manager at Wilderness at the Smokies Resort, responded to this review

Dear Cathy H, Thank you for taking the time to write us a review! We are so pleased to hear that you had a such a good time here with us! We look forward to having the opportunity to serve you all again! Sincerely, Amanda Murphy More 

Decatur, Georgia
Contributor
13 reviews 13 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

The place was great. We were supposed to stay here one night on our way up to a cabin we rented. Due to weather conditions we were not able to make it and ended up spending three nights here. The staff is great all the way around. Particularly one of the front desk clerks named Sunshine. She was super informative... More 

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WATS1424, Manager at Wilderness at the Smokies Resort, responded to this review

Dear jeffl, Thank you for taking the time to write us a review! We are very pleased to hear that you all had a great time here with us! I do apologize that we fell a bit short in the restaurant with the lack of healthier items available for you. We will share you suggestion with our F&B Director. We... More 

1 review
4 of 5 stars Reviewed 1 week ago

We recently stayed one night 2/16-2/17. The check in line was really long- about 1-1.5 hours. If you want to start using the water park at 12pm like their website says i recommend getting there around 11am to wait in line. The hotel was 85% full per the front desk and while it was busy it was not overwhelming like... More 

Was this review helpful? Yes
WATS1424, Manager at Wilderness at the Smokies Resort, responded to this review

Dear Alison P, Thanks so much for taking the time to leave us a review! We're so happy to hear that you had such a great time and even happier that you are planning a return trip! That's what we strive to provide. We looking forward to having you all back! Sincerely, Amanda Murphy More 

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Hotel Summarization (Beta)

What travelers say

  • Wave pool(39)
  • Lazy river(21)
  • Very nice(15)
  • Indoor park(8)
  • Thirsty Miner(8)
  • Hot tub(7)
  • Full kitchen(5)
  • Stone Hill Lodge(4)
  • Next morning(4)
  • Pigeon Forge(4)

Additional Information about Wilderness at the Smokies Resort

Address: 1424 Old Knoxville Highway, Sevierville, TN 37876
Location: United States > Tennessee > Sevier County > Sevierville
Number of rooms: 713
Also Known As:
Wilderness At The Smokies Hotel Sevierville
Hotel Style:
#9 Family Hotel in Sevierville

633 photos of this hotel

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