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Wilderness at the Smokies Resort

1424 Old Knoxville Highway, Sevierville, TN 37876
Wilderness at the Smokies Resort
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1,758 reviews from our community

Traveler rating
    620
    592
    269
    145
    132
See reviews for
1,321
31
2
44
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Knoxville, TN
Top Contributor
131 reviews 131 reviews
20 hotel reviews
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed yesterday NEW

We stayed here recently for our 2 year old son who likes to play in the water. There was plenty for him to do. We stayed in the indoor park - which provides some shade. Even in this area there is a lot for him to do. Slides, wave pools, etc.. Water equipment seems well maintained. Check in was fast... More 

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BENTON
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This resort is ok. → Reminds you of a Disney type accommodations. The bests were kinda hard but everything was clean. I have no grips really for the accommodations other than bed frames are log and stick out making a shin knocker. I am think the real reason I gave this email not 4 was the food at the pool... More 

Was this review helpful? Yes 1
Crossville, Tennessee
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This is a wonderful resort property in the shadows of the Great Smoky Mountains National Park. Just out the backdoor is the beautiful and challenging Sevierville Golf Club featuring 36 holes of outstanding golf, restaurant, state of the art practice facility and everything needed for a foursome of a major golf tournament. Sevierville is the home of country music superstar... More 

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Murphy, North Carolina
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 days ago NEW

When we walked in our room, there was an overwhelming odor from cooking some sort of fried food. It smelled like fried potatoes. There were no linens in the room. I was expecting two beds and there was a Murphy bed and a sofa bed. The beds were extremely uncomfortable. We called the desk and they did send cleaning staff... More 

Was this review helpful? Yes 1
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

Stayed for four days and was disappointed that the outdoor water park wasn't open most of the time even though it was warm enough. The wifi was a big problem too. This made it a bit frustrating when traveling from out of town and network and trying to keep connected. The condo was very nice, however, and clean. All the... More 

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

The trip I took to the wilderness at the smokies was so fun I went with my family and they loved it they had a indoor and outdoor water park!!!!!! You had to wait a few minutes to go on the rides but anyways I loved every minute of it. I can't wait to go next year . They have... More 

Was this review helpful? Yes 1
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The building we stayed in was the Stone Hill Lodge. The room was small and clean, but had a weird odor, somewhat like mildew. It was quiet, until the room beside us was assigned. The people in the next room were very noisy, and didn't observe the quiet hours. Overall, it was a nice weekend getaway. There's a lot of... More 

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Duluth, Minnesota
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 6 days ago NEW

The rooms here are beautiful. The watermarks are both great inside and out. But the one thing that impressed me the most was the staff. Everywhere you went, everyone greeted you and asked if they could help you in any way. Just very welcoming and nice. Really appreciated it!!

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago NEW via mobile

We was very disappointed in our stay, from the road it looks great and classy but as soon as we got to the room was a different story.Our shower was clogged with water standing in it before we ever used it! The thirsty miner was way under staffed and The managers needs to have a staff meeting on how the... More 

Was this review helpful? Yes 1
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

We had our bags stolen from the water park that had our wallets, phones, clothes, etc in them. Apparently it happened to several other people that day and a car was also broken into. Security told us it happens a lot there. They definitely need signs saying lock your stuff up! The sad part is, they just shrugged it off... More 

Was this review helpful? Yes 2
WATS1424, Manager at Wilderness at the Smokies Resort, responded to this review

We are acutely aware that in today's environment that the ability to leave our personal valuables out in a public area is no longer a viable option. That is why we make available to our guests ways to secure their valuables while they are enjoying the waterparks. We have safes in every room and lockers in every waterpark. Our security... More 

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