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Quality Inn & Suites River Suites

2.0 of 5
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860 Winfield Dunn Pkwy, Sevierville, TN 37876 (Formerly Comfort Inn)
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Quality Inn & Suites River Suites
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Ranked #14 of 23 Hotels in Sevierville
A recent review
4 of 5 stars Reviewed March 22, 2015
Allme8659 Knoxville
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178 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Cincinnati, Ohio
Senior Contributor
35 reviews 35 reviews
6 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed 1 week ago

Booked a suite. "Two bedroom suite." was NOT a suite. Walk in the room and there's a TV on top of a fridge a bed and end tables. Then there's a sink, place to hang clothes and the bath. Then there is a table, two HARD chairs, 2 beds and a TV. No doors between rooms, no decent chair NOTHING.... More 

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Top Contributor
76 reviews 76 reviews
8 hotel reviews
39 helpful votes 39 helpful votes
2 of 5 stars Reviewed 2 weeks ago

On Friday, after returning from a day at Dollywood, our room had not been cleaned or touched since we left early that morning. The trash was still full, dirty towels, and the room had not been vaccuumed. The night shift lady took care of getting us clean towels and toilet paper. On Monday, after checking out we realized that there... More 

Was this review helpful? Yes 1
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Horrible to deal with. Nightmare in fact. Made reservation for friend, but I was paying for her stay. Wanted to pay by credit card. Took a week to get the credit card authorization form. I faxed it back and they said they never received it. I could barely hear the workers there and had NO satisfaction or answer about my... More 

Was this review helpful? Yes 3
Knoxville
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 22, 2015

This place is ok. Love how the beds are separated by as wall and bathroom. For most part clean needs some dusting. Beds are comfortable. Quite indoor pool was nice but could use a little more lighting. Breakfast was good. The one and only thing that didn't like the maid came to work that morning and as she was walking... More 

Was this review helpful? Yes 1
Greenville, South Carolina
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 17, 2015

When I made the reservation, I let them know that we would be traveling with our dogs. No problem they said. We asked for the King Size bed with the fireplace and balcony. No problem we were told. When we arrived, we were told we could only have one dog. Then we were told we could not have the king... More 

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1 review
3 of 5 stars Reviewed February 7, 2015

They did not have crib/pack n play for my baby. Room was not the cleanest. Picture was off the wall and sitting on the floor. Check in procedure took a long time. I did read many of the reviews prior to booking and simply do not agree with most of them.

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Mooresville, North Carolina
Senior Contributor
35 reviews 35 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed January 18, 2015

Rooms are ok, clean and comfortable. The friendly staff, great breakfast and price make this hotel worth the 15 minute drive to Pigeon Forge and all the attractions and restaurants. There is a CVS and a couple fast food joints 5 minutes away.

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Brandon, Florida
Senior Contributor
40 reviews 40 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed January 9, 2015

When we first arrived, we were greeted by very friendly staff. Our room was just as we had requested- a ground-floor room near the pool. We started to become a little concerned because it was inside the indoor pool area. With a lot of people in the pool and Jacuzzi right outside our door, we did not get disturbed by... More 

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Atlanta
Reviewer
3 reviews 3 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 1, 2015

My wife and I stayed over the New Year holiday. Breakfast is available until 10:00 AM. We awoke @ 9:51AM (the sleeping area of the King Suite is VERY quiet and VERY dark!) We rushed to get to breakfast by 10:00 AM. Barb, the breakfast hostess, continued her very personable service right past the 10:00 hour. We thanked her for... More 

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Union, Maine
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed December 15, 2014

Room was large and had a comfy King size bed and plenty of pillows. Reasonably priced and clean. Nice complimentary breakfast, but o.j. was a little watery. Rooms are dated and view from balcony was trees with roofing tiles hanging from the branches. Could use a good outside cleaning.

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