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Quality Inn & Suites River Suites

2.0 of 5
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860 Winfield Dunn Pkwy, Sevierville, TN 37876 (Formerly Comfort Inn)
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Quality Inn & Suites River Suites
Best prices for: 1 room 1 guest
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Ranked #13 of 23 Hotels in Sevierville
A recent review
5 of 5 stars reviewed yesterday
dsummer20 salem, va
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180 reviews from our community

Traveler rating
    66
    53
    33
    14
    14
See reviews for
84
39
3
9
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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salem, va
Top Contributor
98 reviews 98 reviews
24 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed yesterday NEW

This was an excellent stay for us. By far the better price than any hotel around that we checked. The room had a little musty smell but we enjoyed our stay very much. We loved the layout of the room. Our room had a private balcony overlooking a huge field and small river in the background. The clerk at check... More 

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2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago via mobile

the extra $10 per pooch is worth it. we stayed in room 108 & the room is huge & clean. bed comfortability is not bad. have brand new mattress at home & i found this one more comfortable than my own! will stay again if we need to!

Was this review helpful? Yes 1
Cincinnati, Ohio
Senior Contributor
35 reviews 35 reviews
6 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed 5 weeks ago

Booked a suite. "Two bedroom suite." was NOT a suite. Walk in the room and there's a TV on top of a fridge a bed and end tables. Then there's a sink, place to hang clothes and the bath. Then there is a table, two HARD chairs, 2 beds and a TV. No doors between rooms, no decent chair NOTHING.... More 

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Top Contributor
84 reviews 84 reviews
8 hotel reviews
45 helpful votes 45 helpful votes
2 of 5 stars Reviewed April 7, 2015

On Friday, after returning from a day at Dollywood, our room had not been cleaned or touched since we left early that morning. The trash was still full, dirty towels, and the room had not been vaccuumed. The night shift lady took care of getting us clean towels and toilet paper. On Monday, after checking out we realized that there... More 

Was this review helpful? Yes 2
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed March 24, 2015

Horrible to deal with. Nightmare in fact. Made reservation for friend, but I was paying for her stay. Wanted to pay by credit card. Took a week to get the credit card authorization form. I faxed it back and they said they never received it. I could barely hear the workers there and had NO satisfaction or answer about my... More 

Was this review helpful? Yes 3
Knoxville
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 22, 2015

This place is ok. Love how the beds are separated by as wall and bathroom. For most part clean needs some dusting. Beds are comfortable. Quite indoor pool was nice but could use a little more lighting. Breakfast was good. The one and only thing that didn't like the maid came to work that morning and as she was walking... More 

Was this review helpful? Yes 1
Greenville, South Carolina
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 17, 2015

When I made the reservation, I let them know that we would be traveling with our dogs. No problem they said. We asked for the King Size bed with the fireplace and balcony. No problem we were told. When we arrived, we were told we could only have one dog. Then we were told we could not have the king... More 

Was this review helpful? Yes 1
1 review
3 of 5 stars Reviewed February 7, 2015

They did not have crib/pack n play for my baby. Room was not the cleanest. Picture was off the wall and sitting on the floor. Check in procedure took a long time. I did read many of the reviews prior to booking and simply do not agree with most of them.

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Mooresville, North Carolina
Senior Contributor
35 reviews 35 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed January 18, 2015

Rooms are ok, clean and comfortable. The friendly staff, great breakfast and price make this hotel worth the 15 minute drive to Pigeon Forge and all the attractions and restaurants. There is a CVS and a couple fast food joints 5 minutes away.

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Brandon, Florida
Senior Contributor
40 reviews 40 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed January 9, 2015

When we first arrived, we were greeted by very friendly staff. Our room was just as we had requested- a ground-floor room near the pool. We started to become a little concerned because it was inside the indoor pool area. With a lot of people in the pool and Jacuzzi right outside our door, we did not get disturbed by... More 

Was this review helpful? Yes 2
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