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Quality Inn & Suites River Suites

2.0 of 5
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860 Winfield Dunn Pkwy, Sevierville, TN 37876 (Formerly Comfort Inn)
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Quality Inn & Suites River Suites
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Ranked #12 of 23 Hotels in Sevierville
A recent review
5 of 5 stars reviewed 1 week ago
William C Grovetown
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190 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Level Contributor
2 reviews
1 of 5 stars Reviewed 3 days ago NEW via mobile

Beds unmade, carpet stained our feet, mold in shower, pool smelled bad, furniture falling apart, breakfast buffet ran out and was told they purposely don't order enough food, Very unprofessional manager explained he could not hire good help in that area. Avoid at all costs!

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ManagementTN100, General Manager at Quality Inn & Suites River Suites, responded to this review

Dear Valued Guest I did take an ownership of the housekeeping error when it brought to my attention and not only apologized to you but asked you what would you want me to do the resolve the issue. But you and your wife weren't in the mood to listened me. When you mocked and threatened me then I decided to... More 

Grovetown
Level Contributor
47 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
5 of 5 stars Reviewed 1 week ago

I arrived in Sevierville late to make a delivery in Pigeon Forge the next morning. I was in a 26' truck and wanted to stay out of the traffic in Pigeon Forge. I found the Quality Inn and was quite pleased with the accommodations and the value for my one night's stay. Clean, roomy, great bed, new carpet.

Was this review helpful? Yes 1
Fort Worth, Texas
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel room itself was about a 2 star rating but this review is four stars only because of Linda and Monica. At breakfast they had run out of waffle batter but Linda whipped up a small batch for the kids to be able to have breakfast. We had an issue with a couple of the other tenants at the... More 

Was this review helpful? Yes 2
Hattiesburg, Mississippi
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We decided to stay in Sevierville last minute. Check in was very easy. We had a parking lot view, which was fine since we were only staying for night and leaving early in the morning. The room was bigger than we expected. There is a sitting area with a love seat, table and 2 chairs, microwave, mini fridge, and tv.... More 

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Beckley, West Virginia
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Easy access as it is near the interstate. Although the motel is in need of remodeling, the room was roomy and clean. Staff very friendly and helpful and the grounds were was well maintained. Excellent breakfast with a variety of items to choose from. I would definitely stay at this motel again.

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Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

The room would've been perfect if it wasn't for the cat pee smell! Stay out of Room 128! The office knew about it, too! Other than that, we didn't really stick around the hotel. Outdoor pool looked nice. Free breakfast - Krispy Kreams!

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2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

We have been here for three days, we are staying three more. So far the room is great. We are in a three queen bed room on the ground level. This room gave us plenty of room for our four children. Three beds are very comfortable, the tv's are great, one for the kids and one for us. The room... More 

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Worthing, SD
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The room we booked had 3 queen beds; 2 in the back room and 1 in the front room. The bathroom and vanity were in the middle section breaking up the sleeping areas. This was great for my family of 5. The free breakfast includes fresh Krispy Kreme doughnuts along with hot and cold options. Indoor pool was small but... More 

Was this review helpful? Yes 1
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 24, 2015 via mobile

The rooms were fine and it wasn't super crowded. The breakfast was awesome. We had an amazing lady name Linda who served and waited on people hand and foot. She was awesome and would be the reason I stayed here again. Thanks

Was this review helpful? Yes 2
Greenville, South Carolina
Level Contributor
56 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed May 23, 2015

This hotel sits on the outskirts of Pigeon Forge, Tn. and I was very impressed with the cleanliness of this one. We booked a room with 3 queen beds. There is a queen size bed as we walked in the room, a wall, the bathroom area, another wall, and two more queen beds. The air conditioner is located in the... More 

Was this review helpful? Yes 1
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