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Hampton Inn Sevierville

2.5 of 5 681 Winfield Dunn Pkwy, Sevierville, TN 37876
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Certificate of Excellence 2014
Hampton Inn Sevierville
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Hampton Inn Sevierville
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234 reviews from our community

Traveler rating
    126
    64
    27
    10
    7
See reviews for
90
83
5
23
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cincinnati
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

Location is great for a trip to the Pigeon Forge area shows and shopping. Room was serviced daily with amenities refreshed as needed. All room areas were clean. Breakfast area had plenty of seating options and we always found a place to sit. Breakfast choices were very good for a Hampton Inn and included hard boiled eggs, waffles, pastries, biscuits... More

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Bartlett, United States
1 review
4 of 5 stars Reviewed 3 days ago NEW

Comfortable hotel, good location for the area. Mattress was not very comfortable. I think this is the only Hampton that I have ever stayed in that served sausage patties, biscuit and gravy. Very good breakfast.

Review collected in partnership with Hampton

Was this review helpful? Yes
Atlanta, Georgia
Contributor
13 reviews 13 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We often stay at Hampton Inns and find a consistency in quality, cleanliness and friendliness, no matter where they are located. This Hampton is located on the main road connecting Sevierville, Pigeon Forge and Gatlinburg, but there was minimal road noise heard from our third-floor room. The room was very clean and the sheets fresh, crisp and generously sized. The... More

Was this review helpful? Yes
cpaige1964, General Manager at Hampton Inn Sevierville, responded to this review

Dear Kennsue, Thank you for your kind words about our staff! We appreciate your loyalty to our brand and our property! We loved having you here and hope to see you again soon. We are constantly striving to exceed our guest expectations and I am very happy that we helped you to make some happy memories with your family. That... More

indianapolis, United States
1 review
4 of 5 stars Reviewed 1 week ago

the beds are really comfy and clean. The staff were very friendly and helpful. If I every go back to the SmokeyMountains I would stay at this hotel but insist on the 3rd floor since guest above me were noisy.

Review collected in partnership with Hampton

Was this review helpful? Yes
cpaige1964, General Manager at Hampton Inn Sevierville, responded to this review

Dear Diana, Thank you so much for taking the time to give us this wonderful review. It is our goal here to make your stay such a wonderful experience that you will always stay with us. I am happy that we played a part in making your trip to the Smokey Mountains, in our beautiful Tennessee, a wonderful and memorable... More

Raleigh, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

Friendly, welcoming, helpful and caring. What more could we ask for?! As busy as the area gets ... the folks here will totally make you feel special. They are respectful, warm and efficient. When in this area... why look to any other hotel? This one has all you need and more!

Review collected in partnership with Hampton

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Deborah S, General Manager at Hampton Inn Sevierville, responded to this review

Dear Susan, Thank you!! We enjoyed having you stay with us. We are very happy that you had such a wonderful time. Our staff is the Best in Southern Hospitality! We take pride in that and in making our guest feel right at home. We are all looking forward to your next visit and hope it will be real soon!... More

Glendale, Arizona
1 review
4 of 5 stars Reviewed 4 weeks ago

Excellent service, courteous staff, nice breakfast. Staff knowledgeable about nearby tourist attractions. We went to Dollywood and the staff told us if we go 3 pm or later, we could go back the next day and visit Dollywood the entire day free. That information was important to us.

Review collected in partnership with Hampton

Was this review helpful? Yes
Deborah S, General Manager at Hampton Inn Sevierville, responded to this review

Dear Karen E., Thank you so much for all your kind words about our staff and your experience here at our Hampton Inn. We enjoyed having you and your family here. I am so pleased that we helped to make your trip to our area a little more special. That is what we are all about here. We want to... More

Theodore, United States
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed October 18, 2014

We have stayed in this hotel many times--this time was BAD!! The tub was not clean--the carpet was not clean--the top sheet on the king bed was a full sheet not enough to cover 2 people, We talked to housekeeping--nothing improved. The 100% guarantee they have--if you use it & it is used too much you are blacklisted and can... More

Was this review helpful? Yes 2
southrngurl, General Manager at Hampton Inn Sevierville, responded to this review

Dear Wayne H. I do want to say that this is the second time that you are reporting this to Trip Advisor in less than 3 weeks. I had hoped that you would have seen my first response. I will re-write it here for you. I am sorry that you disliked us and were not happy here. We did honor... More

Connersville, United States
1 review
4 of 5 stars Reviewed October 15, 2014

Appeared to be a newer Hampton Inn; nice entry/foyer area with a warm and cozy sitting area for breakfast. Check-in was hassle-free. [We made reservations at least three weeks in advance. Glad we did because it appeared that all hotels in this area were booked solid and people w/o reservations were being turned away.] Room was clean and bed was... More

Review collected in partnership with Hampton

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Deborah S, General Manager at Hampton Inn Sevierville, responded to this review

Dear Mr. Gertrud W. Thank you so much for all of the kind words. We are so pleased that we made your stay memerable. I did investagate the floor issue. We recently changed our cleaning products and it seems that this is where the stickiness is steming from. We have changed how we approch the cleaning of the bathrooms floors... More

charlottesville, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 15, 2014

Rooms need updating. Old mattress, old pillows, and old sticky carpet. Duvets were also old and lumpy, so many lumps on one side the thing wouldn't stay on the bed. Beetles in room, including my hair. Paid too much for this room. Employees were nice, outside of building was nice. But it can't make up for that room.

Review collected in partnership with Hampton

Was this review helpful? Yes 1
Deborah S, General Manager at Hampton Inn Sevierville, responded to this review

Dear Tim B., I wanted to thank you for taking the time to comment about our Hotel. While I am sorry that you were not satisfied with your stay, I do want to let you know that our hotel has purchased all new duvets and inserts. The ones that you experienced where known as the Cloud Nine collection. We are... More

Jonesville, Va
1 review
5 of 5 stars Reviewed October 15, 2014

This hotel is a great example of a Hampton Inn. Clean, friendly, good, free breakfast, great bedding and extremely friendly and helpful staff. When our plans were rained out, a staff member printed out a map and gave us excellent suggestions of other places to go.

Review collected in partnership with Hampton

Was this review helpful? Yes
Deborah S, General Manager at Hampton Inn Sevierville, responded to this review

Dear Melanie, Thank you so much for giving us such great scores. We appreciate the kind words. We have an amazing team of employees' here. Every one of us want to make sure you are taking care of while you are staying with us. I am very happy that we were able to exceed your expectaions. We look forward to... More

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Additional Information about Hampton Inn Sevierville

Address: 681 Winfield Dunn Pkwy, Sevierville, TN 37876
Phone Number:
Location: United States > Tennessee > Sevier County > Sevierville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn Sevierville 2.5*
Number of rooms: 66
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Also Known As:
Hampton Inn Sevierville Hotel Sevierville
Sevierville Hampton Inn

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