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Sleep Inn

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1020 Parkway, Sevierville, TN 37862
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166 reviews from our community

Traveler rating
    100
    42
    18
    4
    2
See reviews for
51
64
11
11
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
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Maryville, Tennessee
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I am with a quilt group that stays at this hotel 4 times a year. We love the staff from the housekeeping, kitchen and front desk and everyone else. Chad was super helpful and always checked to see if we needed anything. John always comes by to see us. Daniel, Dillon and Jessica were very friendly and helpful. Rhonda is... More 

Was this review helpful? Yes
GM460SleepInn, Manager at Sleep Inn, responded to this review

WOW ! What can we say - but THANK YOU for the wonderful review. We love having you and your friends visit with us several times during the year and it was our pleasure this time. I appreciate you mentioning our staff by name so I can make sure to share your comments with them. We look forward to seeing... More 

Contributor
12 reviews 12 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here last month and the staff was great! The manager - Scott, was super nice and helpful. The room was clean and fresh. The breakfast was hot and tasted good. Will stay here again next time I am in the area!

Was this review helpful? Yes 1
GM460SleepInn, Manager at Sleep Inn, responded to this review

Dear Crystal R, We appreciate the kind words and the wonderful experience that you had during your recent stay. From the cleanliness of our rooms to our new Morning Medley breakfast program; which has been upgraded to a full breakfast buffet with eggs, sausage, biscuits and gravy and much, much more, we are glad to see that we meet or... More 

Ohio
Contributor
18 reviews 18 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Having never been to the Pigeon Forge area, I decided to wing it and stay at three different hotels during Spring Break. From Pigeon Forge to Gatlinburg. This was our third stop for one night. For those who have never been to the area, you need to understand the difference between the two areas. Gatlinburg is closer to the national... More 

Was this review helpful? Yes
GM460SleepInn, Manager at Sleep Inn, responded to this review

Dear buckeyecruiser09, Thank you for much for your review and providing great details of the area to fellow travelers. I appreciate the high remarks and the great rating. We have recently undergone a $1.2 million renovation and was glad to see the hard work was impressive to you our guest. We hope that you will visit us again soon here... More 

Atoka, Tennessee
Contributor
12 reviews 12 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We arrived on March 30-April 3. This was the best hotel hands down The staff was very friendly and concerned with your stay. I always enjoy breakfast and theirs was very good. My husband and I were pleased and expect to return.

Was this review helpful? Yes
GM460SleepInn, Manager at Sleep Inn, responded to this review

Dear Wheelin176, Thank you for the wonderful review and was so glad to see that our staff took great care of you. We strive to give every guest a "WOW" experience (a Wave of Wonderfulness). We want each guest to have a lasting memory of visiting the Great Smoky Mountains. We are getting excited as the Spring season is finally... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Props to the staff!!!! They went above and beyond their job especially the lady and the front desk Jessica after Travelocity had messed my reservations completely up. Thank you for making a bad experience good. Rooms were nice. Newly remodeled and beds comfortable. Once again thanks thanks to the staff. Exspecialy Jessica.

Was this review helpful? Yes 1
GM460SleepInn, Manager at Sleep Inn, responded to this review

Dear Mr. Boony, Thank you for taking the time to give us a great review on Trip Advisor. We are striving hard to "WOW" our guest each and every time. I was glad to see that Jessica took the time to meet your needs after your third-party reservation was not correct. Jessica has helped us in many ways from customer... More 

London, Kentucky
1 review
3 of 5 stars Reviewed 3 weeks ago

Sleep inn Sevierville is a good hotel I rented a 2 Double Bed room Room was Clean. Kind of dark in halls Room had lil to no lights. Heres the bad out part, A restroom Door with a slider door with NO LOCK. This needs fixed also with ELEVATORS kind of scary and screeching. Will NOT return unless Desperate. All... More 

Was this review helpful? Yes
GM460SleepInn, Manager at Sleep Inn, responded to this review

Dear Travelamerica U, Thank you for taking the time to give us a review on Trip Advisor. We are finishing our $1.2 million dollar renovation project and the lighting in the rooms and hallways has just been finished as of today. Our elevator, yes it is old, but has a monthly inspection to make sure it is safe for our... More 

Tomahawk, Wisconsin
Top Contributor
92 reviews 92 reviews
31 hotel reviews
121 helpful votes 121 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Everything was great. Comfortable beds, clean room, great shower, good breakfast, super location. We even had an excellent recommendation for supper. The desk workers were helpful with all our questions. I've never gotten all this for $44.

Was this review helpful? Yes 1
GM460SleepInn, General Manager at Sleep Inn, responded to this review

Dear Tomahawk, Jessica, our front desk clerk wanted to make extra sure your room was clean and that you received what was expected. She enjoyed your conversation about North Dakota and Tomahawk, Wisconson. We appreciate your review and your comments. Our goal is to make every stay better then the last and to make this your Home Away from Home.... More 

Heber Springs, Arkansas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

A BIG thank you to the general manager for working hard to make sure we had a nice room at a good price! Customer service and satisfaction were excellent. Very nice rooms. Clean! Great location! We had stayed at a different motel that stunk of cigarette smoke and this motel was a breath of fresh air for our family with... More 

Was this review helpful? Yes 1
GM460SleepInn, General Manager at Sleep Inn, responded to this review

Dear Jeremiah, It was a pleasure to meet you and your wife. We are excited that you enjoyed the remodel $1.2 million hotel. We appreciate the kind words that you shared and was glad to see that staff gave you the "WOW" experience that we strive to give all our guest while they stay at their home away from home.... More 

Pigeon Forge, Tennessee
Senior Reviewer
6 reviews 6 reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 16, 2015

We visited Pigeon Forge this past weekend and stayed at the Sleep Inn in Sevierville. The price was a little high, but the people more than made up for it. Chad was great with our accommodations. We had some friend who live there and wanted to visit and play cards with us. We had our pet with us and didn't... More 

Was this review helpful? Yes
GM460SleepInn, Manager at Sleep Inn, responded to this review

Dear John V, Thank you for taking the time a review about our newly $1.2 million remodel hotel. I appreciate the fine words that you shared about me on your review, as I am the new Assistant General Manager. I am working to expand upon the customer service in place and to give each guest the experience that you want... More 

1 review
5 of 5 stars Reviewed March 11, 2015

This hotel was in a great location close to Dollywood, dinner shows and all the attractions without all the hassle of being right in the center of it all. Rooms were clean, staff was very knowledgeable and extremely helpful, breakfast was pretty good and is a very cozy hotel. My family and I were extremely pleased with this hotel and... More 

Was this review helpful? Yes
GM460SleepInn, Manager at Sleep Inn, responded to this review

Dear Cliff N, I wanted to thank you for taking the time to review our hotel. We appreciate the kind words your shared about our staff, the cleanliness of our rooms, and our breakfast. We have recently updated our Morning Medley breakfast program to include a hot breakfast including: eggs, sausage, biscuits and gravy, make your own Vanilla waffles in... More 

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