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Holiday Inn Pigeon Forge

3.0 of 5
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3230 Parkway, PO Box 1383, Pigeon Forge, TN 37863
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Holiday Inn Pigeon Forge
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Ranked #58 of 94 Hotels in Pigeon Forge
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369 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Youngstown, Ohio
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Best things about the hotel are the location and the appearance on the outside and in the lobby. Check-in was easy and Michael was friendly. From there, everything was downhill. Walking to the room, the carpeting down the halls was bumpy and old. The room itself was outdated, dirty, and old. The carpet was so dirty that we wore our... More 

Was this review helpful? Yes
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The hotel staff was pleasant and accommodating. We were very impressed with the size of the king suite. My only issues were with the cleanliness of the rooms. The jacuzzi tub had rust stains in the jet nozzles therefore I would not use. The drain probably could use some liquid plumber as it backed up all the way to my... More 

Was this review helpful? Yes 1
HolidayInnPF, Guest Services Representative at Holiday Inn Pigeon Forge, responded to this review

Blessedmimi911, We would like to thank you for choosing to stay with our hotel. We hope we delivered excellent service and an enjoyable stay while you were here. We appreciate your feedback, and I have passed along your comments to the appropriate departments to resolve these issues. We hope you choose to stay with us again during your next visit... More 

Midland, Pennsylvania
Level Contributor
116 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed here for two nights, it's perfectly located right in the heart of all the attractions. The trolley comes right outside to pick you up - no need to drive around. Clean rooms, nice size, no free breakfast, but they do have an on-site restaurant next to the lobby where you can order from the menu or have their... More 

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HolidayInnPF, Guest Services Representative at Holiday Inn Pigeon Forge, responded to this review

shelj56, We would like to thank you for choosing to stay with our hotel! We hope we delivered excellent service and an enjoyable stay while you were here. We appreciate your feedback, and we look forward to seeing you during your next visit to Pigeon Forge, Tennessee! Sincerely, Cindy W. More 

Atlanta, Georgia
1 review
3 of 5 stars Reviewed 2 weeks ago

Overall a very good stay. Great location. Part of the hotel is dated, but the front desk staff were great. A little noisy at night, but we stayed on the weekend so that is understandable . We would stay here again . The pool area needs a complete makeover

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HolidayInnPF, Guest Services Representative at Holiday Inn Pigeon Forge, responded to this review

Jennifer M, We are thrilled to hear that you enjoyed your stay with us, and we certainly appreciate your feedback. We strive to provide our guests with an enjoyable stay and exceptional service. We hope you choose to stay with us during your next visit to Pigeon Forge, Tennessee! Sincerely, Cindy W. More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Very disappointed this past weekend. Invited my family in and paid for this hotel for two nights in advance expecting a great experience and was left with total disappointment very every way possible. 1. The pool, I believe it's a salt water pool and all around the entire pool you can see the salt built up in small mounds from... More 

Was this review helpful? Yes 2
HolidayInnPF, Guest Services Representative at Holiday Inn Pigeon Forge, responded to this review

FrequentTraveler0308, We sincerely apologize for the trouble you experienced during your stay with us. We do our best to provide our guests with an enjoyable stay and exceptional service, and I sincerely apologize that we did not meet those expectations that we strive to provide. If you would like to further discuss these issues, please feel free to contact a... More 

Travelers are raving about these Pigeon Forge hotels

Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Due to another hotels issues, we made the move to here in the middle of the night. Booked online and showed up the desk about 30 minutes later. Front desk staff were great and didn't drag out the check in process. we were exhausted at that point and it was nice to get into a room hat was up to... More 

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HolidayInnPF, Guest Services Representative at Holiday Inn Pigeon Forge, responded to this review

Sarnremtp, We greatly appreciate you choosing to stay with our hotel! We hope our staff provided excellent service and made your stay thoroughly enjoyable. We also greatly appreciate your feedback! We hope you choose to stay with us again during your next visit to Pigeon Forge, Tennessee! Sincerely, Cindy W. More 

Brevard NC
Level Contributor
183 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Our experience with Holiday Inn has always been positive and we look for them first when traveling. Had I checked Trip Advisor first I would have been alerted by the rating: #57 of 94 hotels in Pigeon Forge! Holiday Inn hotels are usually in the top 5 in any area. The hotel is set back and nicely secluded from the... More 

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HolidayInnPF, Manager at Holiday Inn Pigeon Forge, responded to this review

Dear FrequentTraveler0308, Thank you so much for your review of our hotel. We appreciate your loyalty as an IHG® Rewards Club member. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to... More 

Florence, South Carolina
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Since last stay here at this hotel, not much if anything has been done maintenance wise. Pool area ceiling is peeling paint more so now than last visit, and rooms are looking dated and need some sprucing up. A/C in room was good, but A/C in atrium and especially in meeting rooms was warm and humid. Room was on a... More 

Was this review helpful? Yes 1
HolidayInnPF, Guest Services at Holiday Inn Pigeon Forge, responded to this review

DHayesJr, We certainly want to thank you for taking the time to give us your feedback. We also hope you will accept our apology for the inconveniences you faced during your stay. I can assure you that I will share your review with the appropriate department managers so we can better improve the issues at hand. Sincerely, Jessah H. More 

Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

My cousin and I are currently checked in at the Holiday Inn in Pigeon Forge as part of the 199.00 vacation offer of 3 nights/4 days. We are scheduled to go on a 2 hour presentation tour on Tuesday at the Holiday Inn Smoky Mountain Resort . The room we were given at the Holiday Inn in Pigeon is poor.... More 

Was this review helpful? Yes 6
Liberty Township, Ohio
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Hotel lobby and pool area was very nice. Hotel room was avg for a Holiday Inn. Bathroom needed few repairs.Conveniently located amongst attractions but set back from road giving excellent privacy and quiet. Beds were getting a little old and should be replaced....not too bad though. Traffic heavy on holiday weekend but so much better than Gatlinburg!

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HolidayInnPF, Guest Services at Holiday Inn Pigeon Forge, responded to this review

Liberty1961, Thank you for taking the time to send a review, we value our guests feedback. I will be sure to pass this review along to the appropriate departments to see that the issues at hand are resolved. We hope to see you again the next time you come to Pigeon Forge, TN! Sincerely, Jessah H. More 

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