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Holiday Inn Pigeon Forge

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3230 Parkway, PO Box 1383, Pigeon Forge, TN 37863
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425 Reviews from our TripAdvisor Community

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Knoxville
Level Contributor
3 reviews
3 hotel reviews
1 of 5 stars Reviewed today NEW via mobile

Weekend of February 5-7, my family and I stayed at this particular establishment which put us on the 5th floor with potsmokers, all we could smell on the floor was baby magic and pot....Management was made aware and did nothing in return to move us to another room or floor and management smelled it upon coming to fifth floor......Kids were... More 

Helpful?
Thank Angela S
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

I am currently at the hotel while I'm writing this review because this was effecting me 9 hrs after I arrived. THIS HOTEL IS EXTREMELY DATED! When I walked into the lobby I thought how gorgeous. But as soon as we opened the door to the room........OH MY! The bathroom doesn't have a fan. The beds are full size and... More 

Helpful?
Thank Charissa E
HolidayInnPF, Front Office Manager at Holiday Inn Pigeon Forge, responded to this review

Dear Charissa E. Thank you for your feedback regarding your experience. I am pleased you found our staff pleasant. We are quite proud of all of them and your comment will be shared with them. Also, I apologize for the misunderstanding regarding the Kids Eat Free program. At Holiday Inn, children 12 and under eat free from the children's menu... More 

Travelers are raving about these Pigeon Forge hotels

Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We purchased it on Priceline and received an amazing price so I was a little concerned what it would be like when we got there. It was beautiful. Our rooms were dbl beds which were comfortable, my girls used the hot tub which they said was very nice. We needed to switch my sons room as of smelled like stale... More 

Helpful?
Thank Luv2buffett
HolidayInnPF, Assistant Guest Services Manager at Holiday Inn Pigeon Forge, responded to this review

Thank you so much for filling out a review of our property. We value all of our guests responses and appreciate you taking the time to do so. We look forward to seeing your family again in the future. Sincerely, Jessica G. More 

Macomb, Michigan
Level Contributor
29 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed 1 week ago

The room was just plain gross! Mildew everywhere, doors splintered and peeling from ground up. The only reason I gave it a 2 instead of a 1 was because the staff was very understanding. They gave us another room and while it was not filled with mold and mildew it still smelled like it was. We were told that the... More 

Helpful?
Thank mikeandstephtravel
HolidayInnPF, Assistant Guest Services Manager at Holiday Inn Pigeon Forge, responded to this review

We would like to thank you for your candid review of our property. I have passed along your concerns about the condition of your room to our upper management staff. We can only improve with the help of our guests and your thoughts are greatly appreciated. If you have any other thoughts or concerns please feel free to contact us.... More 

Dahlonega, Georgia
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The front desk clerk at check-in was quite unfriendly, not rude but close. Definitely an attitude. The lobby was all decorated for the holiday season but the hallways were cluttered with unused fitness equipment. The beds were reasonably comfortable. Hot water was in extremely short supply in the mornings. The front desk clerk at check-out was the polar opposite of... More 

Helpful?
Thank Dcsmith007
HolidayInnPF, Assistant Guest Services Manager at Holiday Inn Pigeon Forge, responded to this review

Thank you for taking the time to fill out a review of our property. I am sorry to see that you had any trouble at check-in. I have passed along your concerns to our Guest Services Manager, we do take issues like this very seriously. I am glad to see that check-out was much smoother for you, that is the... More 

Nottingham, Pennsylvania
1 review
2 of 5 stars Reviewed January 3, 2016

On the positive side, the hotel lobby was beautifully decorated for the holidays and the staff was very friendly. However, we were very dissappointed with the condition our room was in and as you can see by the pictures, it was in desperate need of some repair and updating. The bathroom was very small, the tub was chipped, and the... More 

Helpful?
Thank Carol12364
HolidayInnPF, Assistant Guest Services Manager at Holiday Inn Pigeon Forge, responded to this review

Thank you for taking the time to fill out a review of our property. We are pleased to see that you enjoyed our holiday decorations, our staff worked very hard to make it as pleasing as possible. I have passed along your concerns about updating the property to our upper management staff and hope to see you again in the... More 

Mississippi
Level Contributor
6 reviews
2 of 5 stars Reviewed December 30, 2015

I'll reiterate what others have said....lobby nice but rooms very outdated and in need of serious attention. Pricey 4 night stay with NO continental breakfast. Ran out of hot water one morning and had to take cold shower. Will never stay at this hotel again.

Helpful?
Thank Customer793
HolidayInnPF, Assistant Guest Services Manager at Holiday Inn Pigeon Forge, responded to this review

We are sorry to hear that you had any issues during your stay at our full service property. As you may know, a full service property has a restaurant in the lobby not a continental breakfast so that our customers can have a varied menu and be served promptly by a server. As for your other concerns I have passed... More 

amarillo
1 review
1 of 5 stars Reviewed December 25, 2015 via mobile

Worst stay ever This is my worst stay experience at the Holiday Inn my first night when I arrive I was about to take a shower and it was a lot of mold in my bathroom the a/c was not screw holding it alot dust in all arroun on my room 141 and busgs in the sink , I tell... More 

Helpful?
Thank tapia j
HolidayInnPF, Assistant Guest Services Manager at Holiday Inn Pigeon Forge, responded to this review

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Jessica... More 

Columbus, Ohio
Level Contributor
154 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 stars Reviewed December 20, 2015 via mobile

We just returned from a 2 night stay in a 2-double room. As far as my experience, I would reiterate what a lot of reviews seem to state. The lobby is beautiful, and wonderfully decorated for Christmas. It gives false hope as to what the rooms will be. It's very obvious that management has worked dilligently on the lobby while... More 

Helpful?
Thank charlajw
HolidayInnPF, Front Office Manager at Holiday Inn Pigeon Forge, responded to this review

Dear charlajw, We appreciate your feedback and candid response regarding your stay with us. Please know that I will forward your comments concerning the condition of your room to the appropriate managers for review. I am pleased to hear that you found the room clean and that you enjoyed our lobby decorations. Also, thank you for your continued loyalty as... More 

Asheville, North Carolina
Level Contributor
37 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed December 16, 2015

We had a great time and I will say the best weather we have ever had in December in Pigeon Forge 70's and sunshine! Our room was ok, very small, old and you can tell it is time for a makeover, and the beds were HORRIBLE!!

Helpful?
Thank Genese55
HolidayInnPF, Assistant Guest Services Manager at Holiday Inn Pigeon Forge, responded to this review

Thank you for taking the time to fill out a review of our property. We are glad that you enjoyed your time in our lovely community and got to bask in the great weather that we had recently. I am sorry to see that you had difficulties though and have passed along that information along to our upper management. If... More 

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