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Holiday Inn Pigeon Forge

3.0 of 5
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3230 Parkway, PO Box 1383, Pigeon Forge, TN 37863
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Holiday Inn Pigeon Forge
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Ranked #55 of 94 Hotels in Pigeon Forge
A recent review
5 of 5 stars reviewed 2 days ago
Connie M Pigeon Forge, Tennessee, United States
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356 reviews from our community

Traveler rating
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112
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Pigeon Forge, Tennessee, United States
Contributor
17 reviews 17 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The Holiday inn Staff were super friendly and helpful. All I had to do was ask and I received a positive answer. The room were up to date and very clean. the restaurant had a verity of tasty food. It was a two day trip and I really enjoyed it. I will Go back.

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2 reviews
5 of 5 stars Reviewed 6 days ago NEW

Great place to stay! Would be even better if they offered continental breakfast but that's ok we enjoyed our time there. Everyone was very friendly also. Close enough to places that we did or visited. Don't have anything else to say but have to have 200 words minimum ugh!

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HolidayInnPF, Guest Services at Holiday Inn Pigeon Forge, responded to this review

nlm16707, We appreciate your feedback on your stay with us and we are pleased to hear that we were able to accommodate you well. We are glad that you enjoyed your stay, and we hope that you will choose to stay with us again during your next trip to Pigeon Forge, Tennessee! Sincerely, Jessah H. More 

Nashville, Tennessee
Contributor
19 reviews 19 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 1 week ago

Room had plenty of space but very old and dated. Key card would not work in electronic door lock, then in the morning the door would not latch at all. Bathroom door was chipped and worn like it was from a rummage sale. Room door had big space under it like lots of older hotels. Lobby was modern and updated,... More 

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HolidayInnPF, Guest Services Representative at Holiday Inn Pigeon Forge, responded to this review

Tim A, We sincerely apologize for the inconveniences you experienced during your visit at our hotel. It is our goal to provide our guests with exceptional service and an enjoyable stay. To prevent such matters from occurring again, I have shared your comments with the appropriate departments. If you would like to further discuss these matters, do not hesitate to... More 

Travelers are raving about these Pigeon Forge hotels

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Wonderful rooms. Excellent service. The staff was very pleasant and welcoming. They supply you breakfast in the restaurant next to the lobby. Indoor heated pool and hot tub very clean. Easy check in and even easier check out. Will use them again.

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HolidayInnPF, Manager at Holiday Inn Pigeon Forge, responded to this review

Dear Shellie M, Thank you for your kind review! Our team takes great pride in delivering excellent customer service. We are thrilled you enjoyed your breakfast during your stay with us. We look forward to serving you again in the future. Thank you, Candis M. Social Media Director More 

Nashville, Tennessee
Top Contributor
305 reviews 305 reviews
29 hotel reviews
108 helpful votes 108 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I was here for the 2015 Dolly Parton Homecoming and spent two nights. I was very impressed when I walked into the beautiful new lobby. Very nice indeed. The check in went smoothly and the staff was efficient and nice. When I got off the elevator, I was amazed at the amount of "free" space on the floor in front... More 

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HolidayInnPF, Manager at Holiday Inn Pigeon Forge, responded to this review

Dear Tim O., Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. I shared your concerns about the AC Unit with our Maintenance Team and they resolved the noisy issue. Thank you for letting us... More 

Columbus Oh
Senior Contributor
23 reviews 23 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed a few nights at this hotel during one of the city's car show weekend. BIG MISTAKE. Traffic during events like car shows is impossible. Plan for at least 60 to 90 minutes drive go anywhere, including a one mile trip down the road. Okay. That's enough venting. On to the hotel review. This hotel is standard Holiday Inn... More 

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HolidayInnPF, Manager at Holiday Inn Pigeon Forge, responded to this review

Dear Bubenikt, Thank you for choosing Holiday Inn Pigeon Forge for you lodging needs. We welcome your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. Just a friendly note, when you are... More 

Salisbury, North Carolina
Senior Contributor
28 reviews 28 reviews
16 hotel reviews
219 helpful votes 219 helpful votes
3 of 5 stars Reviewed 5 weeks ago

Was here for a quick two night trip, booked it based off location and hotel amenities. Hotel was Clean... Newer, comfortable beds, great location.... Bad: Jacuzzi was Cold, barely warm, checked temp and it was 95 degrees. Told staff/front desk they apologized and cut the temp up.. All the way to 99 degrees.. WHAT? Wow... Got in one time, and... More 

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HolidayInnPF, Manager at Holiday Inn Pigeon Forge, responded to this review

Dear Timothy B., Thank you for your candid review of our hotel. I have shared your concerns with our Management Team so they can quickly resolve the issues you mentioned. Thank you for bringing these issues to our attention. If you wish to speak with a member of our management team, feel free to contact the hotel direct at 865-428-2700... More 

Montgomery, Alabama
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed April 18, 2015

We stay at this hotel at least 2 times a year while the Grand Rod Run convention is going on. I always like to relax while hubby is looking at cars. I only gave this a 3 star because of a few things. First, the pool area is in dire need of updating. While the waterfall is cool, there is... More 

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HolidayInnPF, Manager at Holiday Inn Pigeon Forge, responded to this review

Dear Shannon J., Thank you for your choosing Holiday Inn Pigeon Forge. We are so grateful for your loyalty and we look forward to serving you again soon. I have shared your concerns about the chlorine levels with our Maintenance Team, so they can double check that we are applying the correct amount of chlorine in our swimming pool. I... More 

Guthrie, Kentucky
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 8, 2015 via mobile

Staff was very friendly and helpful. Hotel lobby is clean, smells nice, very inviting with nice couches and chairs to sit on and gas fireplaces lit and sets a nice atmosphere. Elevators are clean and wood-trimmed, giving a nice feel instead of the all metal elevator walls you see everywhere else. The rooms are OK - they were clean, well... More 

Was this review helpful? Yes 1
HolidayInnPF, Manager at Holiday Inn Pigeon Forge, responded to this review

Dear slpaddy, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again soon. Sincerely, Candis M. Social Media Director More 

Fort Worth TX
Top Contributor
88 reviews 88 reviews
41 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed April 8, 2015

You walk into the lobby and its very nice. A huge rock gas fireplace always burning. Plenty of seaing to enjoy oh this. Friendly staff. So a person thinks their rooms will be just as grand. Nope. All the mon y spend to remodel the lobby and around that ara but they forgot about the beds.. I had two rooms... More 

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HolidayInnPF, Manager at Holiday Inn Pigeon Forge, responded to this review

Dear Chessiefortworth, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay. Rest assured that these issues will be looked into and resolved. We value your comments and welcome the opportunity to serve you again. If you wish to speak with a member... More 

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