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BEST WESTERN Plaza Inn

Certificate of Excellence
2.5 of 5
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3755 Parkway, Pigeon Forge, TN 37868
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BEST WESTERN Plaza Inn
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Ranked #17 of 94 Hotels in Pigeon Forge
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed June 19, 2014
lkysmyl Springfield, Missouri
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859 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for BEST WESTERN Plaza Inn
See the most recent reviews
Springfield, Missouri
Top Contributor
119 reviews 119 reviews
25 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed June 19, 2014

We liked this hotel because it was located near good restaurants, shows and shops. It was only 6 mi. from the Smoky Mt. Natl. Park, which we love. The hotel employees were very nice and helpful. The room was a nice size and we were given a ground floor as requested. Our only complaint was the dining room was too... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Michael S, General Manager at BEST WESTERN Plaza Inn, responded to this review

Dear lkysml, Thanks for taking the time to review our property. I’m glad to hear you had a good stay. We look forward to seeing you folks again. Thanks, Michael Stienbarger More 

Senior Contributor
29 reviews 29 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed June 18, 2014 via mobile

Had a large room with plenty of breathing room. The staff was excellent. We arrived late on a Friday and we called down for extra sheets and blankets as the pullout bed had none. The maintenance man arrived promptly. He was very kind older gentleman. We also accidentally got locked out on our balcony and he came to our rescue.... More 

Was this review helpful? Yes 1
Michael S, General Manager at BEST WESTERN Plaza Inn, responded to this review

Dear didboo, Thank you for taking the time to review our property. I am glad to hear that you all had a great stay. We look forward to seeing you all again. Thanks, Michael Stienbarger More 

Contributor
17 reviews 17 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed June 18, 2014

I returned to best western plaza as a promise to my husband before he passed away in april! He had promised our grandbaby he would take her in june! We I kept his promise! The staff treated me as I were family and couldn't do enough for me! Thank you so much for making a difficult trip easy!!! Thank you... More 

Was this review helpful? Yes 2
Michael S, General Manager at BEST WESTERN Plaza Inn, responded to this review

Dear Elaine, It’s always a pleasure to hear from you. You are always so good to us. Thank you so much for you continued loyalty. We always enjoy having you stay with us and look forward to seeing you for many years. Thanks, Michael Stienbarger More 

New Orleans, Louisiana
Contributor
14 reviews 14 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed June 17, 2014

We visited this hotel the first week of June, and I must say I was pretty impressed. Check in was a breeze, the rooms were very clean and updated, hot continental breakfast every morning, and more importantly comfortable beds. We will definitely be back in the future

Was this review helpful? Yes 2
Michael S, General Manager at BEST WESTERN Plaza Inn, responded to this review

Dear Aliciagriffin, Thanks for the great review and nice comments. Glad to hear you had a great stay. We look forward to seeing you folks again. Thanks, Michael Stienbarger More 

Alabaster, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 17, 2014

The room was spacious, the beds very comfortable, balcony had a very good view of mountains, pool was nice. The location was great with access to Pigeon Forge and other areas. The breakfast was good including hot food and other selections. Staff was helpful, and overall the grounds and facilities were clean, and in good order.

Review collected in partnership with Best Western

Was this review helpful? Yes 2
Michael S, General Manager at BEST WESTERN Plaza Inn, responded to this review

Dear James M, Thanks for the great review and nice comments. Glad to hear you had an excellent stay with us. We look forward to seeing you folks again. Thanks, Michael Stienbarger More 

Taylor Ridge, Illinois
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 15, 2014

You won't be disappointed staying at this hotel. There are 3 swimming pools to choose from -- 2 outdoors and 1 indoors. The rooms with private balconies are my favorite as they are very large; quiet; and have great views of the mountains. I always request a room on the 5th floor so you have the best view. The pool... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Michael S, General Manager at BEST WESTERN Plaza Inn, responded to this review

Dear Diana B, Thanks for your great comments and nice review. Glad to hear you had another great stay with us. Thanks for your continued loyalty and we look forward to seeing you folks again. Thanks, Michael Stienbarger More 

bluff City, United States
1 review
5 of 5 stars Reviewed June 14, 2014

I really enjoyed our stay at the Best Western. Being around the inside pool area makes it very easy to keep watch on the pre-teens and still give them the space to feel like they are old enough to be alone.

Review collected in partnership with Best Western

Was this review helpful? Yes
Michael S, General Manager at BEST WESTERN Plaza Inn, responded to this review

Dear Karen M, Thanks for your great review. Glad to hear you had a great stay with us. We look forward to seeing you folks again. Thanks, Michael Stienbarger More 

Flint, Michigan
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 13, 2014

I made reservations way in advance to stay here and I was very happy that I did. The people were very friendly and the rooms were very clean. I would highly recommend this place to others. If I come back here I will definitely stay here again.

Review collected in partnership with Best Western

Was this review helpful? Yes
Michael S, General Manager at BEST WESTERN Plaza Inn, responded to this review

Dear Deborah M, Thanks for taking the time to review our property. We appreciate the kind comments. Glad to see you had a great stay with us. We hope to see you folks again. Thanks, Michael Stienbarger More 

Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 12, 2014

This was our first stop for a couple of night as we were on our way to Myrtle Beach, SC. We chose this hotel because it was close to Dollywood and we try to use Best Western as much as possible due to our rewards program. Location was fantastic. Close to everything we needed. Room was great. Very clean. Nice... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Michael S, General Manager at BEST WESTERN Plaza Inn, responded to this review

Dear 748staceyd, Thanks for the great review. Glad to see you all had a good stay with us on your way to the beach. Look forward to seeing you folks again. Thanks, Michael Stienbarger More 

1 review
2 of 5 stars Reviewed June 12, 2014

We stayed here last year & returned but the quality of service & cleanliness has declined considerably. There were blood stains on sheets after the room was cleaned & took 45 minutes & 2 calls to get new sheets. The air conditioner broke, the hair dryer broke, were given smoking room when reservation said non-smoking & mold on back splash... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Michael S, General Manager at BEST WESTERN Plaza Inn, responded to this review

Dear richardn708, Thanks for taking the time to review our property. I am sorry to hear you had such a disappointing stay this time. The room you stayed in was 141 which is a standard non-smoking room on the first floor. We only have eight smoking rooms but they are on the third floor 326 – 334. If there was... More 

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