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BEST WESTERN Plaza Inn

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2.5 of 5
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3755 Parkway, Pigeon Forge, TN 37868
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972 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Murphy, North Carolina
Level Contributor
41 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed yesterday NEW

This is a great place to stay in Pigeon Forge! Clean, well maintained facility and comfortable rooms. Very friendly and helpful staff. It's much larger than I expected with over 200 rooms spread out over a large property. It has two outdoor pools and an indoor pool, with hot tubs at each. The outdoor pool near the entrance even has... More 

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Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed yesterday NEW

More busy this time of the year, I prefer May and November. It is a very good location, close to everything. I think it is a good value,, always check for coupons. Beds are very comfortable. The pool areas indoor and, outdoor was nice. The pool area's were clean and the water was too. The breakfast area gets very crowded,,... More 

Review collected in partnership with Best Western

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Columbia, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

We had a King Size bed in a very up-to-date spacious room with a nice breakfast. There was plenty of parking space. It is in a great location and the nightly cost was excellent. The breakfast area was spacious, including the option to eat outside.

Review collected in partnership with Best Western

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2 reviews
5 of 5 stars Reviewed yesterday NEW

If you like firm bed this is the place for you.The employees are very nice.Great place to stay.The rooms are nice no problem with my room.Great price for the money.Got 15%off in the Best Read Guide Sunday-Thursday.You get 10% Friday and Saturday.

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Gainesville, Georgia
1 review
5 of 5 stars Reviewed 2 days ago NEW

We have been staying at this hotel for many years! The rooms are always very clean and always in good condition. The housekeeping staff is friendly and does an amazing job. The front desk staff are very helpful. The pools are in wonderful shape and are very fun! Our housekeeper this trip was Liz and she did an amazing job!

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5 of 5 stars Reviewed 2 days ago NEW

An excellent hotel in a great location! It is along the parkway and near a back road to Dollywood, Splash Country, and outlet malls. The staff is very friendly and helpful. We have stayed at this hotel multiple times and will definitely return.

Review collected in partnership with Best Western

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Newburgh, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Very large rooms hotel also has 3 pools; 2 outdoor 1 in, the breakfast is pretty good, rooms are a little dated but once again they are very large which makes up for that. The only real issue I always have here is that the internet is very spotty especially in the pool house; also where the biggest rooms are... More 

Review collected in partnership with Best Western

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Florissant, Missouri
Level Contributor
3 reviews
4 of 5 stars Reviewed 2 days ago NEW

First time in Pigeon Forge and at this hotel. Check in was fast and efficient. Parking isn't bad. The hotel has 3 pools(1 inside), kiddie pools, and hot tubs. All of which made the days enjoyable. The complimentary breakfast was good. My only complaint with our recent stay was the breakfast could have a little more variety. The staff at... More 

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Dahlonega, Georgia
1 review
4 of 5 stars Reviewed 3 days ago NEW

We have been coming to Pigeon Forge for over 10 years and we have always stayed at Best Western and have seen a lot of good changes. We would recommend any one to stay in the rooms around the indoor pool. A) They are great!!! B) The housekeeping is wonderful our housekeeper was MICKIE she is super good and very... More 

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Michael S, General Manager at BEST WESTERN Plaza Inn, responded to this review

Dear Lynn G, Thanks for the review and the great comments. I “The Dude” enjoyed getting to see and talk to you all again. Sorry for the confusion on the points but glad I was able to figure it out and fix. I didn’t get to see you all at check-out so I hope all went well. If you have... More 

Level Contributor
3 reviews
4 of 5 stars Reviewed 5 days ago NEW

Anytime my friends and I travel to Pigeon Forge we always to stay at this hotel. Check in is always fast and efficient. Parking isn't bad (even when they are booked). The hotel has 3 pools, kiddie pools, and hot tubs. All of which made the days enjoyable. The complimentary breakfast has lots of options. My only complaint with our... More 

Was this review helpful? Yes
Michael S, General Manager at BEST WESTERN Plaza Inn, responded to this review

Hello JLW2009, Thanks for the nice review. I am glad to hear you had a great stay with us for the most part. I am sorry to hear about the issues you had with the chair in the room. I will definitely remind the housekeeping staff to check furniture for any issues before finishing a guest room. Please accept my... More 

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