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BEST WESTERN Plaza Inn

Certificate of Excellence
2.5 of 5
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3755 Parkway, Pigeon Forge, TN 37868
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Ranked #15 of 94 Hotels in Pigeon Forge
Certificate of Excellence
A recent review
4 of 5 stars reviewed today
Ben V
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
4 of 5 stars Reviewed today NEW

We stayed at this hotel while on vacation. Overall it was a nice stay. We asked for our room to be moved the first day because we were right next to the laundry room for housekeeping. The staff was nice and granted our request. The breakfast bar is adequate. There are several options although the hot items are the same... More 

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Cedarburg, WI, United States
1 review
5 of 5 stars Reviewed yesterday NEW

Beautiful location, excellent price, nice pool and hot tub, good breakfast choices, guest laundry facilities, WiFi worked well, enjoyed area with white water rafting and a family friendly ropes course. The hotel catered to motorcycle riders. Only issue: Night clerk did not know how to check out with a Best Western gift card. We left and came back 5 hours... More 

Review collected in partnership with Best Western

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Buffalo, New York
1 review
4 of 5 stars Reviewed 4 days ago NEW

We stayed from 8/14 to 8/22. Room was nice and clean. The pools were nice, but outdoor ones were cold. Breakfast was nice; eggs, sausage, biscuits and gravy, cereal, toast, danish, waffles, milk, juice, coffee and apples. Location was nice, back entrance was convenient. Could walk to restaurants, shops and Dixieland Stampede. Close to Dollywood. Good value.

Review collected in partnership with Best Western

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Michael S, General Manager at BEST WESTERN Plaza Inn, responded to this review

Thank you for staying with us and glad you enjoyed your stay with us. We hope to see you again on your next visit to Pigeon Forge. More 

Chatham, Canada
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We had a street view up front with a good size balcony. Enjoyed the balcony in the evening being able to see the Main Street with all the goings on. The pool was nice with a waterfall, although it is not a large pool it is nice, even has a whirlpool. The facility offers a free breakfast which is mediocre... More 

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Michael S, General Manager at BEST WESTERN Plaza Inn, responded to this review

Thanks for staying with us, and your comments. Glad you enjoyed your accommodations, the indoor pool rooms are popular with many of our guest, while some do prefer the quieter location in back. The café does get a bit congested at times, so we provide trays so guest can take to the rooms or outdoor tables. Thanks again, and hope... More 

1 review
5 of 5 stars Reviewed 6 days ago NEW

This hotel has the ideal location for everything. The rooms and service are always excellent. We stay here all the time as we have season passes for Dollywood and Splash Country. The complimentary breakfast is very good. There are 3 pools, 2 outside and one indoor. We visit the Smokies all year long so the inside pool is really nice... More 

Review collected in partnership with Best Western

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Michael S, General Manager at BEST WESTERN Plaza Inn, responded to this review

Thank you!! We strive to provide the "best" for our guest.. and we really appreciate your repeat stays with us. Look forward to seeing you again soon. More 

Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW via mobile

Room was clean and nice, Housekeeping was friendly and courteous. Enjoyed pools both inside and outside, and jacuzzi in the room. Convenient to Dollywood and Cades Cove and other attractions. We saw mama bear and cub in Cades Cove. Many good restaurants close by, especially enjoyed the Old Mill, only a couple of blocks away.

Was this review helpful? Yes
Michael S, General Manager at BEST WESTERN Plaza Inn, responded to this review

Thank you for your comments, we strive to provide the best for our guest, hope you will stay with us again on your next trip to Pigeon Forge. More 

Loudon, Tennessee
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

With my sons and their families visiting, I booked three rooms. Conveniently located for the Pigeon Forge 'strip' and all the Dollywood attractions. Kids enjoyed the swimming pools. Very disappointed in the breakfast -- typical run of the mill 'free' breakfast but bagels, though toasted, seemed stale and sausage patties unappetizing. Overall average for Pigeon Forge -- below average for... More 

Review collected in partnership with Best Western

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Michael S, General Manager at BEST WESTERN Plaza Inn, responded to this review

Glad to hear you enjoyed our property features and location. I'm sorry you were unhappy with breakfast options, we receive many compliments for items on the breakfast bar. More 

Heath, Ohio
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed one night. King size bed with a jetted bath tub. Very spacious room. Had an electric fireplace. Air conditioning worked well. The bed was a little firm for me. Very soft pillows. Husband and daughter did go to the outside pool and hot tub. Didn't stay long because there was a teenager causing a ruckus. Breakfast was ok.... More 

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Michael S, General Manager at BEST WESTERN Plaza Inn, responded to this review

Thank you for your comments regarding your stay with us. We do get many families during the summer months, and areas can get a bit crowded. Hope you will stay with us again on your next visit to Pigeon Forge. More 

Asheville, North Carolina
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago

Good place to stay in Pigeon Forge, it's right in the middle of town and property is always clean. They have great breakfast eggs bacon biscuits and gravy, waffles. it's not just Danish and coffee. We always rent a room with a Jacuzzi tub, which is great after a day in Dollywood & Pigeon forge shopping. We stay here just... More 

Was this review helpful? Yes 1
Michael S, General Manager at BEST WESTERN Plaza Inn, responded to this review

Thank You!! We strive to provide the best for our guest. Hope to see you on your next visit to Pigeon Forge. More 

cincinnati, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

great hotel for the price, would stay again, liked the indoor outdoor pool & spa, friendly staff, free breakfast. I would have preferred a softer bed, but its common for most hotels to have firmer beds. The room had frig, microwave, coffee maker

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Michael S, General Manager at BEST WESTERN Plaza Inn, responded to this review

Thank you!! and it is our privilege to accommodate you while in Pigeon Forge.. Look forward to seeing you soon. More 

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