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All 94 Pigeon Forge hotels

BEST WESTERN Plaza Inn

3755 Parkway, Pigeon Forge, TN 37868
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82%
Ranked #13 of 94 hotels in Pigeon Forge
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed yesterday
sli1979
  • Overview
  • Reviews (588)
  • Photos (123)
  • Amenities
  • Q&A (1)
  • Room tips (82)
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588 people have reviewed this hotel

Traveler rating
    270
    205
    74
    25
    14
See reviews for
318
144
5
6
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (82)
Date | Rating
  • Danish first
  • English first
  • German first
  • Italian first
  • Any
English first
1 review
3 of 5 stars Reviewed yesterday NEW via mobile

I stayed there over the weekend. Everything was great until we left and realized we had left something behind. And when I called housekeeping of course it wasnt found. I know $25.00 for a hair straightener might not seem much but it actually shows that someone is not being honest. First off why would I have lied about leaving it... More

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United States
1 review
3 of 5 stars Reviewed yesterday NEW

rooms were ok, not very clean seen bugs and spider webs everywhere in the room and the corridors. was not happy with the desk clerks they were not very friendly. it was like we interrupted their day or something.

Review collected in partnership with Best Western

Was this review helpful? Yes
Greenville, United States
1 review
4 of 5 stars Reviewed 2 days ago NEW

Our stay at the Best Western Plaza Inn was excellent. Our stay was several nights and I have no complaints with the Plaza Inn The staff was very kind and helpful. We will return and highly recommend this Hotel

Review collected in partnership with Best Western

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cincinnati, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

Trust me when I tell you we had a Great stay at this hotel!!! Very clean!!! Grat location!! pools were nice but only open until 10 pm staff was friendly! Slept very well there which is unusual for me when i am away from home!

Review collected in partnership with Best Western

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Lexington, United States
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The room was very clean and nicely furnished. The bed and pillows were comfortable and the shower was great! We received free breakfast at the buffet everyday, and the food was wonderful! They even had bear shaped waffles :) The pools and hot tubs were also nice and well cared for.

Review collected in partnership with Best Western

Was this review helpful? Yes 3
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We've stayed here several times and have always had great experiences. They have 3 pools which my family always enjoys with late closing times . We've always found our rooms clean and neat. The service was great also.

Was this review helpful? Yes 2
Bellefonte, United States
1 review
3 of 5 stars Reviewed 1 week ago

If you need a basic bed and toilet this place is OK. There was no soap dish for hand soap. It is very outdated and our room was dusty and smelly. Do not bother paying for mountain view room. It doesn't exists. The housekeeper was very attentive to our needs. Front desk staff is not friendly or welcoming. We lost... More

Review collected in partnership with Best Western

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Saint Louis, Missouri
Senior Contributor
36 reviews 36 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

Visiting Pigeon Forge, Gatlinburg, and the Smokies this is a great property. Two swimming pools, great location and a helpful staff. Room was in great condition, breakfast was great in the morning, they even have rocking chairs outside the breakfast area to relax. Would definitely consider staying here the next time I'm in town.

Was this review helpful? Yes 1
Michael S, General Manager at BEST WESTERN Plaza Inn, responded to this review

Dear Tim O, Thanks for your review and nice comments. I am glad to hear that you had a “Great experience” with us. That’s what we strive for with all our guests and I am glad we were able to achieve it with you. We look forward to seeing you folks again. Thank you, Michael Stienbarger More

walland, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Very clean rooms, staff with awesome attitudes! The best complimentary Smoky Mountain breakfast, with the best hostess. Three swimming pools, all very clean and well kept. Reception staff in lobby very attentive and helpful, knowledgeable of the Pigeon Forge area. Keep coming back, several times per year and will stay again soon!

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Michael S, General Manager at BEST WESTERN Plaza Inn, responded to this review

Dear Bill S, Thanks for your review and nice comments. I am glad to hear that you had a “great stay” with us. We appreciate your continued loyalty and look forward to seeing you folks again. Thanks, Michael Stienbarger More

greenfield, United States
1 review
5 of 5 stars Reviewed 1 week ago

Very clean, nice staff, great value, breakfast was very good and in a pretty setting to start the day! This hotel is close to everything in the area and easy to get to! I highly recommend this hotel! We came just my husband and I but are planning a trip with the kids her too!

Review collected in partnership with Best Western

Was this review helpful? Yes
Michael S, General Manager at BEST WESTERN Plaza Inn, responded to this review

Dear Lori G, Thanks for taking the time to review our property. I am glad to hear that you had a great stay with us. Thank you for all the nice comments and we look forward to seeing you folks again. Thanks, Michael Stienbarger More

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Additional Information about BEST WESTERN Plaza Inn

Address: 3755 Parkway, Pigeon Forge, TN 37868
Phone Number:
Location: United States > Tennessee > Sevier County > Pigeon Forge
Price Range (Based on Average Rates): $
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Also Known As:
Best Western Plaza Hotel Pigeon Forge
Best Western Pigeon Forge
Pigeon Forge Best Western

123 photos of this hotel

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Amenities

Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style
#5 Best Value Hotel in Pigeon Forge #11 Romantic Hotel in Pigeon Forge #12 Family Hotel in Pigeon Forge
Number of rooms
201

Questions & Answers

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1 question
26 days ago

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