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BEST WESTERN Plaza Inn

Certificate of Excellence
2.5 of 5
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3755 Parkway, Pigeon Forge, TN 37868
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Ranked #15 of 94 Hotels in Pigeon Forge
Certificate of Excellence
A recent review
5 of 5 stars reviewed 2 days ago
Robert P Louisville, Kentucky
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957 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Louisville, Kentucky
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My wife and I have stayed at this hotel many times over the past year or so, and are always happy with the entire staff and especially the front desk personnel. Lots of hotels are the same as any other and the friendliness of the staff makes all the difference. We will return as often as we can.

Was this review helpful? Yes
Michael S, General Manager at BEST WESTERN Plaza Inn, responded to this review

Dear Robert P, Thanks for the great review. We appreciate the nice comments and the recognition to our staff. We appreciate the loyalty and look forward to seeing you and your family again. Thanks, Michael Stienbarger More 

Cedar Bluff, Virginia
4 of 5 stars Reviewed 2 days ago NEW

This hotel was about $140 for one night, saturday night two queen beds. Hotel location is ideal for several good attractions , Extremely close to Dollywood & short drive to Gatlinburg. A short walk to good dinner options from simple Arbys up to Denny's orDixie Stampede. It is a great place to bring small children, especially if it is their... More 

Was this review helpful? Yes
Michael S, General Manager at BEST WESTERN Plaza Inn, responded to this review

Dear Jessica L, Thanks for the great review and nice comments. I am glad to hear that you and your family had a nice stay with us. We look forward to seeing you all again. Thanks, Michael Stienbarger More 

Chapmanville, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

I liked everything about my stay at Best Western. The employees were very helpful and the room was comfortable and clean. My grandson enjoyed the swimming pools. I would stay there again and recommend it to everyone I know.

Review collected in partnership with Best Western

Was this review helpful? Yes
Michael S, General Manager at BEST WESTERN Plaza Inn, responded to this review

Dear Judy E, Thanks for the review. I am glad to hear that you all had a good stay with us. Thanks so much for recommending us to people you know. I will pass on the praise to the staff and thanks for your recognition. We look forward to seeing you all again. Thanks, Michael Stienbarger More 

1 review
5 of 5 stars Reviewed 3 days ago NEW

Wonderful place to stay, great friendly staff very helpful and accommodating , very clean well kept buildings , they have three pools( two outside and one inside , they even furnish pool side towels) and a delicious breakfast that offers eggs, gravy, biscuits, fresh fruit, cereal, teddy bear waffles, juice and coffee. We will definitely stay again.

Was this review helpful? Yes
Michael S, General Manager at BEST WESTERN Plaza Inn, responded to this review

Dear Donna J, Thanks for the review and the nice comments. I am glad to hear that you all had a good stay with us. We appreciate you recognizing the staff. We look forward to seeing you all again. Thanks, Michael Stienbarger More 

Manchester, Ohio
1 review
5 of 5 stars Reviewed 4 days ago NEW

Room was clean and spacious. Using back entrance made it easy to come and go. 3 pools and if you stay in the back, pool to yourself. Very nice staff. We travel to TN 1-2 times a year, will most definitely stay here again.

Was this review helpful? Yes
Michael S, General Manager at BEST WESTERN Plaza Inn, responded to this review

Dear Adam P, Thanks for the review. I am glad to hear that you all had a good stay with us. We look forward to seeing you all again. Thanks, Michael Stienbarger More 

Spanishburg, West Virginia
1 review
5 of 5 stars Reviewed 5 days ago NEW

Very easy check in. The pools were very nice and safe , both the indoor and outdoor pools, so convenient for the grandchildren. The café was very convenient to our room and the breakfast was delicious. The lady working in the kitchen on 7/23- 7/24 was very pleasant and the café was nice and clean. We were very pleased with... More 

Was this review helpful? Yes
Michael S, General Manager at BEST WESTERN Plaza Inn, responded to this review

Dear Lina L, Thanks for the great review and nice comments. I am glad to hear you had a good experience with us. We are fortunate to have such a great staff and thanks for recognizing them. I will pass on the praise to Liz and the ladies in breakfast house. We look forward to seeing you all again. Thanks,... More 

Myrtle Beach, South Carolina
4 of 5 stars Reviewed 5 days ago NEW

We decided to take the gandbabies on a last minute trip before school started to Pigeon Forge to take them to Dollywood. I tell you that it was busy!! We decided to stop here because of the great reviews! Boy were we lucky too!!! We were very happy with our check in and the lady who checked us in was... More 

Was this review helpful? Yes
Michael S, General Manager at BEST WESTERN Plaza Inn, responded to this review

Dear Lynn B, Thanks for the great review. I am glad to hear that you had such a good experience with us. I will definitely pass on the praise to Joy, Sandy, Steve and Jessica. We are fortunate to have such a wonderful staff and they appreciate being recognized. We look forward to seeing you again. Feel free to give... More 

Jenkins, Kentucky
5 of 5 stars Reviewed 6 days ago NEW

Very clean ! Spacious rooms which were very affordable. Delicious breakfast prepared each morning. Staff at the front desk are extremely courteous & helpful. Hotel is in great location. Our housekeeper Kathy went out of her way to make sure we had what we needed !! Will definitely stay again.

Was this review helpful? Yes
Michael S, General Manager at BEST WESTERN Plaza Inn, responded to this review

Dear Alice H, Thanks for the great review and nice comments. I am glad to hear that you all had a nice experience with us. I will definitely pass on the praise to Kathy. We look forward to seeing you again. Thanks, Michael Stienbarger More 

1 review
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

The staff was pleasant and accommodating. When we arrived the front desk made arrangements to be close to the cafe because we are handicapped. The room was nice except the toliet got clogged twice. However, the maintenance man came immediately. He was very friendly and fast. The pools and hot tubs are great. The only drawbacks are the café and... More 

Was this review helpful? Yes
Michael S, General Manager at BEST WESTERN Plaza Inn, responded to this review

Dear Michelle L, Thanks for taking the time to give us a friendly review. I am glad to hear you all had a good stay with us. We look forward to seeing you again. Thanks, Michael Stienbarger More 

Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Very clean rooms and nice staff! We had several rooms with family that all came there together. We had a ground floor room which can get a bit loud from the outside but we also had a baby with a sound machine and that helped tremendously to cover the outside noise. Pool area was nice and the kids had a... More 

Was this review helpful? Yes
Michael S, General Manager at BEST WESTERN Plaza Inn, responded to this review

Dear Karirn73, Thanks for the review. Glad to hear the family vacation was a success and you had a good experience with us. We look forward to seeing you folks again. Thanks, Michael Stienbarger More 

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Double Queen Mountain View Room (37)
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