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Holiday Terrace Inn

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2631 Parkway, Pigeon Forge, TN 37863
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1 room 1 adult
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Holiday Terrace Inn
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79 Reviews from our TripAdvisor Community

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed January 3, 2016 via mobile

My husband and I recently booked a room for two nights in your Holiday Terrace Inn Piegion Forge Tennessee. We booked the rooms based on the website photos, newly renovated rooms, but we were horrified by what we saw when we arrived. We rarely have the opportunity to take a trip because of our work schedules and our finances. The... More 

Helpful?
1 Thank Amanda C
Panama City Beach, Florida
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed January 3, 2016 via mobile

This place is a dump dump dump dump. O yeah did I say dump . We came to celebrate new years but had to worry about getting eating by bugs or catching something from the filth . Avoid at all cost dump dump dump!!! Dump dump dump that's all I can say , would have left after first night but... More 

Helpful?
1 Thank 2015travelers2015

Travelers are raving about these Pigeon Forge hotels

Level Contributor
5 reviews
2 of 5 stars Reviewed January 1, 2016 via mobile

It was not the cleanest hotel. Wifi connection was slow and spotty. Mold on the shower head and carpet was dirty. The area was a safe area and close to many things. The staff was nice and pleasant. I would not stay there again.

Helpful?
Thank Joey S
A TripAdvisor Member
2 of 5 stars Reviewed October 28, 2015 via mobile

This motel was considerably cheaper, & has a wonderful location, but it is run down & apparently run on a shoe-string budget. There were never enough towels, we weren't given enough complimentary shampoo, soap etc. The fitted sheets are stretched out or simply the wrong size for the bed. We ended up with bare mattress exposed every night. The free... More 

Helpful?
Thank A TripAdvisor Member
Vin P, General Manager at Holiday Terrace Inn, responded to this review

We here at the Holiday Terrace Inn of Pigeon Forge take great pride in Customer Satisfaction! However I can't seem to find you in my system. Could you please call my office to discuss this further, I have read your Review and spoke with the entire staff here concerning this issue. Helen H.-Manager(865)453-0895 More 

Bristol, Virginia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed October 19, 2015

NASTY! Carpet was filthy with stains all over and had not been vacuumed. Shower was filthy, comode was filthy, walls were filthy. Hair dryer did not work, no clock in room, would not dare use microwave or small refrigerator. Smell was horrific, (I went to Walgreens and spent 40.00 on cleaners and candles to burn) mattress had blood stains on... More 

Helpful?
2 Thank Marge W
Vin P, General Manager at Holiday Terrace Inn, responded to this review

Hello Marge,thank you for taking the time out to write the review. We here at the Holiday Terrace Inn take pride in Our jobs and Customer Satisfaction is priority first. However I have checked my computer system and daily reports and can't seem to find you anywhere? I don't believe all those photos to be entirely true.And I am reporting... More 

Cochran, Georgia
Level Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 stars Reviewed October 13, 2015

I know it's hard making a reservation online when you can't see the place first and I also know that from the pictures they must have at least 1 good room here; but it wasn't the one I stayed in. First up, I booked this hotel through Booking and requested a King bed. Upon arrival, I saw that we had... More 

Helpful?
2 Thank pinlady0
Vin P, General Manager at Holiday Terrace Inn, responded to this review

We are sorry the stay was not up to your standards and the weather would not cooperate with your plans. At the Holiday Terrace Inn of Pigeon Forge,We take great pride in Our Work and rest assured this complaint has been dealt with. I did notice that your stay was during the height of peak season for the fall leaves... More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed September 30, 2015

My mom, myself and my 2 daughters booked a room here for an all-girls weekend get-a-way before school started back. We were looking for a room with 2 beds, a fridge, and a microwave. Because we had days planned at both Dollywood and Splash Country, we were just looking for a place to shower and sleep. This hotel fit our... More 

Helpful?
Thank ShellRidenour
Vin P, General Manager at Holiday Terrace Inn, responded to this review

Thank you for taking the time out to write this Review! The whole crew is excited you enjoyed your stay! Customer Service is top Priority here at the Holiday Terrace Inn in Pigeon Forge,Tn. We look forward to your return trip in the near future! Helen H.-(865)453-0895 More 

Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed August 16, 2015 via mobile

My fiance & I stayed here for 2 nights recently and we really enjoyed our stay. The staff were very friendly. The rooms were neat and clean. The bed was absolutely the best we both had a good night sleep both nights we stayed. Loved how it was near lots of shops and the Island light show was walking distance... More 

Helpful?
1 Thank KimberlyWardlaw
Vin P, General Manager at Holiday Terrace Inn, responded to this review

Thank You very much for taking the time out to write this Review! I must say you have the whole Crew smiling from ear to ear this morning during the daily meeting! We all are thrilled with the over all performance you gave Us here at the Holiday Terrace Inn! Again a BIG Thank You from all the Crew! We... More 

A TripAdvisor Member
1 of 5 stars Reviewed August 10, 2015 via mobile

We went for our family vacation and I wanted to stay somewhere we had a microwave and refrigerate so if we decided to eat in for a night we could. Only problem is neither worked.on the last day water started to drip from our ceiling. I went to the office to tell them and I don't think it even mattered... More 

Helpful?
1 Thank A TripAdvisor Member
Vin P, General Manager at Holiday Terrace Inn, responded to this review

Hi Mr. or Mrs.Trip Advisor member? I don't think you have stayed at Holiday Terrace Inn. And this is the first complaint of this sort I have heard about. But if indeed you have stayed here please feel free to call me at the office to discuss this matter further. Customer Satisfaction is Priority around this place! (865)453-0895 Helen H.... More 

Coeburn, Virginia
1 review
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed August 4, 2015

My family stayed her over the weekend due to the modest price. Upon arrival in the room there were nasty sheets and pillow cases, the best was disgusting and in the middle of the night, the toilet exploded. Two nights were booked and after the first my family demanded to have their money back for the second to which they... More 

Helpful?
10 Thank Ryan S
Vin P, General Manager at Holiday Terrace Inn, responded to this review

We here at the Holiday Terrace Inn take great pride when it comes to Our rooms and Guest. That never exploded on its own. Thank You for the pictures you have posted here cause it will be most helpful when I file the Police Report for Vandalism. Helen H.-Manager. More 

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