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Holiday Terrace Inn

Hotel website
2631 Parkway, Pigeon Forge, TN 37863
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Holiday Terrace Inn
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67 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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Duncan, South Carolina
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Booked the hotel through booking.com an hour before arrival. No issues with check-in. Pool was nice, hotel within walking distance to The Island, nice location. Next time we stay will definitely request a ground level room as it was a little difficult getting all our stuff up three flights of stairs. Only complaint we had was the lighting could have... More 

Was this review helpful? Yes
Vin P, Manager at Holiday Terrace Inn, responded to this review

Thank you so much for taking the time out to Review Our performance here at the Holiday Terrace Inn in Pigeon Forge Tn.! We loved having you as Our Guest and look forward to your return trip! Thank You for bringing to my attention the lighting issue.Customer Satisfaction is Our top Priority here at the Holiday Terrace Inn. Helen H.-Manager... More 

Bellefontaine, Ohio, United States
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 days ago NEW

Hotel looked old and run down. Refridegerator door was broke, didn't look like the room had been vacuumed very well, there was no shampoo, conditioner, Kleenex in the room nor were they available from the hotel. The breakfast was coffee, orange juice, Apple juice and glazed donuts. Not impressed at all.

Was this review helpful? Yes

Travelers are raving about these Pigeon Forge hotels

1 of 5 stars Reviewed 3 days ago NEW

From the street view it looks like a very nice place. We were out here in Pigeon Forge and we were having car issues before we left do we got stuck out here for five extra days. On the last day when the car was to get fixed we got news that it couldn't get fixed till tomorrow, so we... More 

Was this review helpful? Yes
Williamson, West Virginia
Level Contributor
3 reviews
4 of 5 stars Reviewed 3 days ago NEW

To be the price we paid, this room was very clean and convenient to every location we needed to get to. I expected it to be a cheap hotel but it was cleaner than most we have visited, family of 4, just a weekend stay. Loved it!

Was this review helpful? Yes
Virginia
1 review
1 of 5 stars Reviewed 1 week ago

Never have I stayed at a place where housekeeping did not come around. My whole 5 day stay I had to call to get my trash pulled and towels at the office. When i bumped into a housekeeper on my way out to get something to eat I asked for towels and he said he would get some, i get... More 

Was this review helpful? Yes
Vin P, Manager at Holiday Terrace Inn, responded to this review

I'm sorry the stay was not up to your standards. As I mention in another review below when you leave your Do Not disturb sign up on your door housekeeping will not service that room due to the privacy of the Guest.Please know that immediate action was taken concerning in the leaving of the door room open and I have... More 

1 review
1 of 5 stars Reviewed 1 week ago via mobile

First hotel I have ever stayed in where you have to pull your own trash. We stayed Sunday-friday and not once did housekeeping come to our room. The WiFi is a joke, it either did not work period or when it did it kept kicking you off. Worst hotel I have ever stayed at

Was this review helpful? Yes
Vin P, Manager at Holiday Terrace Inn, responded to this review

Thank You for taking the time to give Us a review. I see you had two rooms. Please know immediate action was taken concerning the two reviews on Trip Advisor. Customer satisfaction is priority here at the Holiday Terrace Inn. Upon reviewing your complaints I see where there was a do not disturb up on both doors. Please keep in... More 

Baltimore, Maryland
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stay here every time I'm in the Pigeon Forge area. My wife and I stay at least 3 or 4 times a year. The kids love the pool and it is always clean. We have never been disappointed with Our stay. For the price compared to the other hotels there it can't be beat. We don't really care about... More 

Was this review helpful? Yes
Vin P, Manager at Holiday Terrace Inn, responded to this review

Thank you for the Great Review!! We try hard to earn the Customers respect around here.Our team is thrilled at the rating you gave Us. And We look forward to your return visit back with Us here at the Holiday Terrace Inn. Helen H.-Manager (865)453-0895 More 

Louisville, Colorado
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed May 25, 2015

The rooms were filthy. The bed spread had stains on it. One of the mattresses had burned spots. The floor left our socks black. The WiFi sucked. It was hard to pick up because the signal was coming from the office. The parking lot was terrible. No where to park at all. The bath tub was slimy. We were charged... More 

Was this review helpful? Yes 1
vinholiday, Manager at Holiday Terrace Inn, responded to this review

I'm sorry your stay was not up to your standards. However thank you for bringing this to my attention concerning these issues during your stay. Please know that immediate action has been taken concerning this matter. In all rooms it is standard just for the three sets of towels.Usually there is anywhere from 2-3 people staying in a Queen double.... More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed May 25, 2015

The outside looked relatively nice. The room we stayed in felt dirty. The carpet needed cleaning. The comforter felt dirtier than most hotel comforters do. The box springs on the mattresses were really stained. Our deadbolt would not lock. We had a double room that slept four. We only had three towels and two wash cloths, but we had four... More 

Was this review helpful? Yes
vinholiday, Manager at Holiday Terrace Inn, responded to this review

Thank you for Review on Trip Advisor. I'm sorry your stay was not as comfortable as you would have liked. I went back and seen you was here during Memorial weekend. Please be advised that the necessary action has been taken to correct this complaint. We take pride in Our work and had I known before hand, I would have... More 

Anderson, South Carolina
Level Contributor
23 reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed March 26, 2015

We've stayed at Holiday Terrace several times over the years and it's usually pleasant. The only complaint I have is that we were told we would have to stay on the 3rd floor if we used the coupon in the hotel guide and they weren't even busy.It was a weekday ,it wasn't a holiday and the parking lot was over... More 

Was this review helpful? Yes
vinholiday, Manager at Holiday Terrace Inn, responded to this review

Thank you for your review! We here at the Holiday Terrace Inn of Pigeon Forge strive to be as accommodating and personalized as possible with each of our guests, to provide a comfortable stay. We take pride in our hometown hospitality. We are sorry something downstairs was not available to you. We had a Bus with Baseball Players staying with... More 

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