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2740 Florence Drive, Pigeon Forge, TN 37863
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Eagles Ridge Resort
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206 reviews from our community

Traveler rating
    120
    44
    16
    13
    13
See reviews for
89
33
2
1
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Scottsville, Kentucky
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This was our first time staying with ERR. We typically stay in Gatlinburg, but we were wanting to avoid the up and down of the mountain this time around. Located right off Wears Valley Road, ERR is convenient to gas stations, Kroger, and the Alpine coaster! The office person was very nice and helpful upon check-in. Our one bedroom cabin... More 

Was this review helpful? Yes
EaglesRidge, Front Office Manager at Eagles Ridge Resort, responded to this review

Thank you for your comments and thank you for staying with us. We look forward to seeing you again! More 

Fairview, North Carolina, United States
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

Great place to stay for weekend getaway with my hubby and it is also a great deal for a girls shopping weekend. You can spend the day and evening enjoying the hot tub. You can also cook or grill at the cabin. Awesome place!

Was this review helpful? Yes 2
EaglesRidge, Front Office Manager at Eagles Ridge Resort, responded to this review

Thank you for comments! We appreciate you staying with us and we look forward to seeing you again! More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

Our family has been going to Pigeon Forge/Gatlinburg area over the holidays for 26 years! This year we booked the Wagon Wheel and had an incredible experience! The cabin was well equipped- nicely decorated- and offered a wide variety of game options! There was something for everyone from the small children to my parents who are 80. We had a... More 

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EaglesRidge, Front Office Manager at Eagles Ridge Resort, responded to this review

Thank you for your comments! We are pleased to hear how much you enjoyed your stay in Wagon Wheel Lodge. We look forward to seeing you again. More 

Sardinia, Ohio, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

My family is located in Ohio. My husband and his two brothers had been working in Sevierville for over 2 months without coming home, so on short notice my sister in law and I planned this weekend trip to Pigeon Forge to see our husbands for Father's Day. We had 5 adults and 5 kids. The cabin was perfect! It... More 

Was this review helpful? Yes
EaglesRidge, Front Office Manager at Eagles Ridge Resort, responded to this review

We are pleased to hear how much you enjoyed your stay with us! Thank you for your comments and we look forward to seeing you again! More 

Top Contributor
90 reviews 90 reviews
22 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed here a couple of nights for family reunion and it was satisfactory, nothing special. Our cabin was charming from the outside, but was very worn on the inside. The was no pool close to my cabin and parking was limited. I've stayed in the Smoky Mountains too many times to count and I can find better value elsewhere. It's... More 

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Parrish, Florida
Top Contributor
95 reviews 95 reviews
9 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed 3 weeks ago

There were some very good things about this place and some not so good things. We stayed in a cabin that slept 16 - supposedly - but there are only 5 separate rooms. The rest of the people had no privacy or common baths. The private rooms and baths were fine and as expected, but there were no linens or... More 

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1 review
4 of 5 stars Reviewed 4 weeks ago

We stayed at "Bear Hugs" and it was roomy enough for 5. The hot tub and pool table were used daily. The only thing that could have been better were the pull out sofas. The padding was thin and the springs poked through.

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1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

At first we were looking for a place to stay. We found this online so we called them, and they said they have a cabin available that fit our description. We went to the rental office, and they said they had no rooms that fit what we wanted. We talked to them and said,"The other person on the phone told... More 

Was this review helpful? Yes 1
Apex, North Carolina
2 reviews
1 of 5 stars Reviewed 4 weeks ago

Our family (2 adults, 2 kids) rented "Mountain Lake Hideaway" (a cabin in Gatlinburg) from Eagles Ridge Resort Company for the 2014 Thanksgiving break (4 nights). We were very excited to get it at such short notice (3 weeks before), and were very thrilled about the location, the privacy and the amenities that the property offered. After arriving and checking... More 

Was this review helpful? Yes 2
EaglesRidge, Manager at Eagles Ridge Resort, responded to this review

We sincerely apologize for this most unfortunate mistake. I left a voicemail as well as sent an e-mail in hopes to speak with you as soon as possible. This is something we take quite seriously and want to do all we can to help compensate and of course gain your confidence. This issue is extremely uncommon and we do react... More 

Gallipolis, Ohio
Contributor
19 reviews 19 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Cabin was clean and pretty nice.. Very limited kitchen equipment esp. for 15 people. Only one 12" skillet? Hot tub broken, pool table broken. TVs are old 12" except for the one in the living room. Only one blanket per bed. And no Christmas decorations as promised. The office staff was polite but once we were already there we were... More 

Was this review helpful? Yes 1
EaglesRidge, Manager at Eagles Ridge Resort, responded to this review

Hey TR, We sent an e-mail to you with our contact info in hopes we could speak about your stay. We could not determine when or in what property you visited. Your stay clearly was neither what we want for our guests nor what you should have experienced while here. We put a lot of effort into maintaining a 24/7... More 

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Additional Information about Eagles Ridge Resort

Address: 2740 Florence Drive, Pigeon Forge, TN 37863
Location: United States > Tennessee > Sevier County > Pigeon Forge
Number of rooms: 400
Also Known As:
Eagles Ridge Hotel Pigeon Forge

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