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Laurel Crest

2.5 of 5 2628 Laurel Crest Lane, Pigeon Forge, TN 37863
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Laurel Crest
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Laurel Crest
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206 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
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Sebring, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed yesterday NEW

We really enjoyed this trip and we loved the accommodations, comfy beds and layout was nice....the view was pretty decent too. If you like to travel, you should them out, full kitchen was helpful because I was able to cook and keep our regular foods in a full size refrigerator. Money savings that way... Thanks to the staff

Was this review helpful? Yes
Lockesburg, Arkansas
Contributor
20 reviews 20 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We had 3 units...called plus. In that three 2-bedroom units we go 6 bathrooms, 6 stoves, 6 refrigerators, 6 couches, and you get the drift. 6 of everything...except there were 12 tvs. The only problem was with the one 6 year old that had to sleep on a couch because they are lock out rooms that share a foyer. Other... More 

Was this review helpful? Yes 1
BluegreenCares, Manager at Laurel Crest, responded to this review

Hello ddmg2014, We are happy you loved your stay at Laurel Crest Resort. We appreciate your compliments about our staff, along with the feedback you have provided. We will certainly be looking further into your comments, which will help to ensure a pleasant experience for all guests. We hope you will consider returning! More 

West Palm Beach, Florida
Top Contributor
54 reviews 54 reviews
12 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed November 14, 2014

My husband and I exchanged our Florida timeshare for a week at Laurel Crest. We were very pleased. The resort is located a couple of miles from the Parkway, in a relaxed setting, but close to everything. We had a one bedroom, one bath apartment that was well furnished and equipped. From our balcony, we had a nice view of... More 

Was this review helpful? Yes
BluegreenCares, Manager at Laurel Crest, responded to this review

Hello genmasjoy, We are happy you had a comfortable stay at Pigeon Forge. We are glad our location and condo-style accommodations were a convenience. We are delighted our concierge was helpful in planning excursions. We hope you will consider returning soon! More 

Fort Myers, Florida
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed November 1, 2014

We checked in at 10 pm to find sheets that were streaked with blood. It was apparent that bedding was never changed from previous occupants. Also the dishwasher was soiled with rotting food inside. Managements excuse was that they had just fired that particular housekeeper due to many complaints. It freaked me out so bad that I never felt comfortable... More 

Was this review helpful? Yes 3
BluegreenCares, Manager at Laurel Crest, responded to this review

Hello Linda Z, Thank you for bringing your concerns to our attention. We are committed to the highest standards of quality and cleanliness, and regret to learn this was not in line with your experience. Please contact us at info@bluegreenvacations.com to discuss. More 

Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed October 19, 2014

Overall this was a nice place to stay, but probably would not return due to the paper thin walls. You could actually hear whole conversations from people next door. There is not enough kitchenware in units unless you do dishes after every meal. We did enjoy the 2 guys that came to the lobby to play their dulcimers.

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BluegreenCares, Manager at Laurel Crest, responded to this review

Hello Andrea B, We are delighted your stay at Laurel Crest was nice overall, however, we regret to learn where your experience fell short. We would like to further discuss your concerns. Please contact us at info@bluegreenvacations.com. Thank you. More 

Royal Oak, Michigan
Senior Contributor
40 reviews 40 reviews
6 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed October 15, 2014

We checked in for two days as guests. We had a single bed room with a full kitchen, fire place, balcony and jacuzzi bath tub. The check-in was very smooth with no surprises or unexpected expenses. The staff were all very pleasant to us and very helpful. The room was clean and well maintained! We were very impressed with how... More 

Was this review helpful? Yes
BluegreenCares, Manager at Laurel Crest, responded to this review

Hello maplerun62-Steel, Thank you for reviewing your stay at Laurel Crest. We are happy that your check-in experience was smooth and that our staff were all pleasant and helpful. We appreciate your compliments about our accommodations and resort grounds. We hope to have you back soon! More 

Elizabethtown, Kentucky
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 12, 2014

Wow, what a nightmare. They sold us one package and tried to give us another (Bait and Switch). Staff was rude. The resort is old and cramped compared to other resorts in the area. The elevator broke down and trapped me in it for several minutes before maintenance forced the doors open. The oven in our unit was left on... More 

Was this review helpful? Yes 2
BluegreenCares, Manager at Laurel Crest, responded to this review

Hello Ryan B, Thank you for taking the time to review your stay at Laurel Crest. We regret to learn that your stay left you with a less than favorable impression. We will certainly be bringing your comments to the attention of resort management. Please contact us at info@bluegreenvacations.com with any additional feedback. More 

2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 28, 2014 via mobile

Overall it is what I've come to expect from Bluegreen Resorts. Have 3 children, with in 5 mins of being in room bottom of their feet was black! Carpet was squishy feeling and kitchen table had food crumbs on it! Stand up shower had no curtain, so water sprayed on floor. Glad we only spent 1 night there. Agree with... More 

Was this review helpful? Yes 1
BluegreenCares, Manager at Laurel Crest, responded to this review

Hello Laura S, This is certainly not the level of quality you should be experiencing at Laurel Crest Resort. We would like to follow up with you at your earliest convenience. Please contact us at info@bluegreenvacations.com. Thank you. More 

Cedar Rapids, Iowa, United States
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed September 13, 2014

Last September we stayed at Big Cedar a Bluegreen Vacation in Branson MO., It was updated, beautiful, clean and the property was awesome. This property is old and dated. Our unit was the townhouse. Very musty inside, the upstairs was very hot and the air conditioning took forever to catch up. This was very dated and had not been updated... More 

Was this review helpful? Yes 3
BluegreenCares, Manager at Laurel Crest, responded to this review

Hello MommasOnTheMove, Thank you for staying at Laurel Crest. We regret to learn our resort did not leave you with a more favorable impression. We strive to provide our guests with the highest quality accommodations possible. We would like to further discuss your particular experience. Please contact us at info@bluegreenvacations.com. Thank you. More 

Roland, Arkansas, United States
Reviewer
4 reviews 4 reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed September 13, 2014

I actually upgraded to this resort after signing up at Bass Pro to stay in Gatlinburg and go through their presentation. Wonder if this is the best Bluegreen has to offer if you are an owner or if you get something worse before you buy. Our unit was very outdated, kitchen cabinets were dirty and stuck closed, kitchen is tiny,... More 

Was this review helpful? Yes 6
BluegreenCares, Manager at Laurel Crest, responded to this review

Hello Debi B, Thank you for reviewing your stay at Laurel Crest Resort. We regret to learn our resort did not leave you with a more favorable impression. We are committed to the highest standards of quality and customer service. We would like to discuss your feedback in greater detail. Please contact us at info@bluegreenvacations.com. Thank you More 

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Additional Information about Laurel Crest

Address: 2628 Laurel Crest Lane, Pigeon Forge, TN 37863
Location: United States > Tennessee > Sevier County > Pigeon Forge
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Laurel Crest 2.5*
Number of rooms: 290
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Also Known As:
Laurel Crest Hotel Pigeon Forge
Laurel Crest Pigeon Forge
Hotel Style:
#3 Top resorts Hotel in Pigeon Forge

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