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Willow Brook Lodge

Certificate of Excellence
3035 Parkway, Pigeon Forge, TN 37863
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Willow Brook Lodge
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Ranked #19 of 94 Hotels in Pigeon Forge
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed November 18, 2011
Libby1946 Hickory, North Carolina
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318 reviews from our community

Traveler rating
    170
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    31
    19
    12
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167
56
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Willow Brook Lodge
See the most recent reviews
Columbus, Ohio
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed December 5, 2011

This hotel is a dump and the staff is very rude. My husband and I booked this from their web site willowbrooklodge.com in order to stay in pigeon forge when we arrived the hotel was outdated and NOTHING like the pictures and when i stated that to the lady behind the counter she got very rude and said obviously i... More 

Was this review helpful? Yes 3
WBLParkway, General Manager at Willow Brook Lodge, responded to this review

Our goal at Willow Brook Lodge is to provide our guests comfortable, clean accommodations while they visit our area. It is never our desire to mislead. We understand that people have varied expectations and therefore are always welcome to view the property and their room before check-in. Should it not meet their expectations, they are under no obligation to stay.... More 

Hickory, North Carolina
Contributor
11 reviews 11 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 18, 2011

I started out first checking reviews of this hotel on Trip Advisor and then went to their web site. We love going to Pigeon Forge but have never stayed at this hotel and after reading the reviews we decided to check it out. We went the first weekend of Winterfest and had a fantastic time. The hotel was right on... More 

Was this review helpful? Yes
Thomasville, North Carolina
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 4, 2011

Willow Brook Is One Of The Best Places Too Stay At Pigeon Forge! You Have Free Breakfast, Outdoor Pool With A 75 Foot Water Slide, A Indoor Pool With A Hot Tub,(Indoor Pool Open Year Around) And Also You Got No Noises And Beds And Pull Out Beds Always In The Room! You Got A Waitress Who Cleans Your Room... More 

Was this review helpful? Yes 2
KY
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed October 31, 2011

First of all, the room we received upon arriving was not the room pictured on the internet website...the bathroom was super tiny...beds were murder to the back....advertised a private patio...I haven't seen that yet and the recliner was a small chair with foot stool...and when I say small...I mean a butt pincher. I would recommend going to clarion or hilton

Was this review helpful? Yes 1
Ohio
Senior Contributor
44 reviews 44 reviews
17 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed October 30, 2011

We stayed for 3 nights at this hotel. It was clean and quite. We were right by the pool but it was to late in the season for pool use. It was decorated nicely for Halloween/Fall. The cookies put out in the lobby everyday were yummy. The continental breakfast was decent. The dining area was clean and a woman was... More 

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Tennessee
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 30, 2011

Our room and other areas we saw were very clean. The free continental breakfast was wonderful with eggs, biscuits, gravy and even Krispy Kreme donuts. The only thing they didn't have that one would normally expect was fruit, but it was not missed by our family. Our only real dissapointment was that the indoor pool was too chilly to enjoy.... More 

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Murray, Kentucky
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 15, 2011

The hotel is immaculate, up to date and very quiet even though it is on the Parkway. The staff is very nice and helpful. Breakfast was excellent, the pool area was spotless and the water crystal clear. We just loved the beautiful landscaping they have all around the hotel.The photos that the hotel post are exactly how it looks. There... More 

Was this review helpful? Yes 2
Belmont,Ma
Top Contributor
60 reviews 60 reviews
11 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed October 8, 2011

We stayed 4 nights @ W.B. to visit Dollywood the last wk of Sept. It was very quiet when we checked in Wed pm. Room was 2 doubles, very clean with frig /micro & coffee pot. Breakfast was great, the girl worked hard to keep everything well stocked. My husband had the eggs & biscuits & I enjoyed the oatmeal/cereal... More 

Was this review helpful? Yes
Asheville, North Carolina
2 reviews
5 of 5 stars Reviewed October 1, 2011

My husband and I have stayed at Willow Brook now for eight years. We stay at least four times a year. We would never stay anywhere else. Everything is always clean and the staff is wonderful. The staff always make us feel welcome , from front desk to maintenance. It is in walking distance to many attractions.The property is always... More 

Was this review helpful? Yes
Chapmanville, West Virginia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 28, 2011

The hotel staff was very friendly and helpful. We had a family suite and it was perfect. Plenty of room for two adults and two teenagers. The room was more than just clean. The beds were so comfortable, not like other hotel beds. It was in a very convenient location and the price was very affordable.

Was this review helpful? Yes 2
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