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Riverchase Motel

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3709 Parkway, Pigeon Forge, TN 37863
Riverchase Motel
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282 reviews from our community

Traveler rating
    68
    60
    27
    31
    96
See reviews for
169
32
1
5
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

Great experience! Kids love the pools and slides. This is a motel and not a hotel so if you are looking for more plush surroundings then please book a hotel. Linens clean, pool well chlorinated, room clean but a bit worn. Front desk is straight forward so if easily offended then know this going in. They were running low on... More 

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Elbert, West Virginia
2 reviews
3 of 5 stars Reviewed 3 weeks ago

The pictured Jacuzzi suite is not what I got when I got a Queen w/ jacuzzi. Picture shows jacuzzi in the room by the refrigerator, our was in the bathroom. We'd hoped it was a 2 person jacuzzi it was just a jetted bathtub/shower. The hot tub downstairs was GREAT!!!! But you have to go outside wet to get back... More 

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Dayton, Ohio
Top Contributor
64 reviews 64 reviews
8 hotel reviews
27 helpful votes 27 helpful votes
1 of 5 stars Reviewed 4 weeks ago

My husband and I decided to take off for a short weekend and love the Pigeon Forge area. We normally rent a condo or cabin but with only the one night thought a motel would do. We have seen the Riverchase Motel many times on our way in and out of town and thought why not give it a try.... More 

Was this review helpful? Yes 4
Senior Reviewer
7 reviews 7 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed February 21, 2015

This is by far the worst Hotel experience I've ever had. The parking lot was a solid sheet of ice. Every other lot was cleared so there was no excuse. Our first room didn't have a door lock and the toilet overflowed. When I went to the office Candice the clerk told me to turn the toilet off so I... More 

Was this review helpful? Yes 6
Johnson City, Tennessee
2 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed February 16, 2015

We have stayed at riverchase on several occasions and have never had any complaints until this past weekend. We did not have reservations but the sign said that they had vacancy so we went in to see if we could get a room. The lady at the front desk was awful! She was very rude!! Turns out they didn't have... More 

Was this review helpful? Yes 4
2 reviews
4 of 5 stars Reviewed February 3, 2015

I stayed this past weekend and the whole staff was wonderful and the nicest group of people ever polite and sweet as hell to my two babies. The only negative was mattress was uncomfortable and old but everything was perfect and I have stayed and will stay again

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1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 24, 2015

My husband and I stay here in September for our honeymoon. Everywhere in town was booked and it was late. We were so happy this place had a room left. First night we stayed in the jucuzzi suite. They let us move to a standard room the next two days and they were just as nice. So busy we didn't... More 

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Kentucky
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 20, 2015

Don't believe the negatives! This is a great hotel...especially if you have kids! The room was clean and comfortable. I saw no bugs! The beds were a little too firm for my taste, but I slept well. The staff was so friendly! They were always smiling and friendly. The big plus for this place was the great pool, hot tub,... More 

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Enoree
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 13, 2015

Don't let the exterior fool you. The rooms are old, just a coat of paint, did not look as if any real repairs had been done. shower heads had mold, bottom of wall around tub had black substance. Unable to control the room temperature due to the system which appeared very old.

Was this review helpful? Yes 1
Cynthia G, Owner at Riverchase Motel, responded to this review

We are sorry your stay with us wasn't up to your satisfactions. We are aware of your comments and with these we will use them to correct any problems you had. Thank you More 

1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed January 8, 2015

We stayed at this location on December 28, 2014. This was our second time staying here. I must say that I am disgusted after this second visit! Our room was infested with roaches! We woke to having them on the walls, underneath the refrigerator and all over our clothing. We had to shake out ever single article oc clothing before... More 

Was this review helpful? Yes 4
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