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All 93 Pigeon Forge hotels

Riverchase Motel

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3709 Parkway, Pigeon Forge, TN 37863
Hotel amenities
Riverchase Motel
Ranked #67 of 93 Hotels in Pigeon Forge
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260 reviews from our community

Traveler rating
    64
    53
    23
    29
    91
See reviews for
163
28
1
5
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • Any
English first
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I read and seen the bad reviews/pics after I had booked my room for our honeymoon at the Rod Run, so of course I tried to cancel. I called during late night hours and spoke with the rudest guy ever, they should record him with the customers. So I thought I could get better results with dayshift. When I called... More

Was this review helpful? Yes 1
Beckley, West Virginia
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed 1 week ago

The outside looks nice but the rooms are small and they need updating. The beds are not comfortable and the pillows are flat. While showering, the tub felt like I was going to fall through the ceiling. The pools are nice and clean. Location is good but that's about all it has going for it.

Was this review helpful? Yes 1
kentucky lake
Senior Contributor
35 reviews 35 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed August 1, 2014

We came in late checked in about 4 in the morning. Check out was at 11. At the time we didn't mind getting charged 95.00 for the few hours we were going to stay we knew it was highly over priced but we were exhausted. The room had roaches in the bathroom. Bugs in the bed. We woke up with... More

Was this review helpful? Yes 2
South Pittsburg, Tennessee, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 21, 2014

Don't be deceived by the picture on there web site. Our room was small and the toilet was loose and a light bulb was out. The housekeepers never smiled and the beds looked like someone just pulled the quilt up and said the beds were made. We were left with no wash clothes one evening, so my wife had to... More

Was this review helpful? Yes 1
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed July 2, 2014 via mobile

This hotel is very dirty! The bathtub had caked mud in the bottom of it! The pool was swamped with dead insects, we and other guests took turns cleaning the pool so we could swim. The indoor water slide is deceiving. ( you stick to the slide and have to push yourself all the way) the outside slide is good... More

Was this review helpful? Yes 4
1 review
5 of 5 stars Reviewed June 26, 2014

For those of you who are highly demanding, this is not the place for you. It is owner/management whom leave in the evening, thus no customer service. I went down looking for salt when delivery failed me and the guy gave me his salt shaker! My young and teen children loved the pools and slides. Nothing fancy but really close... More

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Philadelphia, Pennsylvania
Top Contributor
53 reviews 53 reviews
41 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed June 22, 2014

We checked into Riverchase before checking with TripAdvisor and we're glad we did. The desk staff was friendly the suite was spacious and clean with newer furniture and a mountainy vibe. The hotel owners went to great lengths to create an atmosphere that fit well with the Smokey Mountains. The hotel is right on the main strip with both an... More

Was this review helpful? Yes 1
Cynthia G, Owner at Riverchase Motel, responded to this review

Thank you for your recent stay with us. We are glad you had a good time here in Pigeon Forge and the Great Smoky Mountains. We hope you can visit us again on your next visit to our area. Thank you More

KY
1 review
2 of 5 stars Reviewed June 21, 2014 via mobile

Room was clean but bathrooms had no hot water, no water pressure. The wifi only worked outside the room but once u got in the room it didn't work. The pull out sofa mattress was only a couple inches thick with springs coming out. Stayed in room 301. Not worth $210 a night. The balcony had the whole side railing... More

Was this review helpful? Yes
Cynthia G, Owner at Riverchase Motel, responded to this review

I am sorry your recent stay with us was not as comfortable as it should have been. We appreciate your review and comments and will use it to improve. Thank you. More

Burnsville, North Carolina
Senior Reviewer
7 reviews 7 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed April 14, 2014

We have stayed at this hotel all the time I love its location. But it needs work, While taking a shower you cant turn the faucet off all the way the shower gets cold so you have to keep it running while taking a shower, By the end of a shower your standing in a full bath tub. Their WIFI... More

Was this review helpful? Yes 5
Cynthia G, Owner at Riverchase Motel, responded to this review

We are sorry about your stay with us. When a problem occurs we appreciate you reporting it to us so our maintenance can correct the situation. We do apologize for any inconvenience you had during your stay thank you More

TN
Reviewer
4 reviews 4 reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed December 5, 2013 via mobile

We have stayed at this motel for years and every visit all you see is more wear and tare on the rooms. Apparently they do not fix or replace anything. There is a point were those nasty flowered comforters should go. Whatever you do do not look at the matteress. Bathroom was clean but everything is rusted over. This was... More

Was this review helpful? Yes 6
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Additional Information about Riverchase Motel

Address: 3709 Parkway, Pigeon Forge, TN 37863
Location: United States > Tennessee > Sevier County > Pigeon Forge
Price Range (Based on Average Rates): $
Also Known As:
Riverchase Hotel Pigeon Forge
Riverchase Motel Pigeon Forge

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