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Riverchase Motel

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3709 Parkway, Pigeon Forge, TN 37863
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318 Reviews from our TripAdvisor Community

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Sneedville, Tennessee
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed January 2, 2016

My family and I stayed there two nights between 12/31/15 - 1/2/16. The rooms looked clean and smelled clean, but on the morning we were checking out, I noticed that I had several bug bites in various places on my body. My wife found one bed bug, and there was a stink bug in our bed, but that's all we... More 

Helpful?
3 Thank anonymousX1833ZY
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed December 15, 2015

the family and I stayed at this hotel this past weekend. the staff was great and the rooms were clean. my daughter loved the pool and the indoor slide. the beds were a bit hard but we enjoyed the stay.

Helpful?
Thank Keith B
morristown
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed December 12, 2015 via mobile

Somewhat clean. Hair on toilet. Toilet needs bolted down. Vents need updated in bathroom, one use and the whole family knows what's going on. Toilet flushes slowly. The sink does not drain fast enough, it fills up before I could finish brushing my teeth. Microwave has burnt spots from what appeared to be from someone putting metal into it. Fridge... More 

Helpful?
Thank whyaskwhy992002
Cynthia G, Owner at Riverchase Motel, responded to this review

We are sorry that your stay with us wasn't as you thought. We have taken your comments and will review and correct them. Thank you for letting us know. More 

Travelers are raving about these Pigeon Forge hotels

Corbin
1 review
2 of 5 stars Reviewed December 7, 2015 via mobile

I've stayed at this particular motel everytime I stay in Pigeon Forge. This stay (Dec 2015) was very not up to par. The lady that checked us in acted like we weren't the time she was having to put in to get us the room. Very short and ill mannered. WORST PART OF OUR STAY: I went to get my... More 

Helpful?
Thank Brandi H
Cynthia G, Owner at Riverchase Motel, responded to this review

We are sorry about your recent stay with us. We take your comments seriously and act upon them. especially if there is a bug, We want it reported so that we can contact our pest control Co. Bugs do sometimes get in an area that we cant always control. We are serviced by them regularly. Hope we can see you... More 

1 review
2 of 5 stars Reviewed November 9, 2015 via mobile

I have been a very loyal customer to this motel for years! This past Sept 2015 I reserved a room and when I arrived (after the staff called to confirm I was coming) my room had been given to another person! 3 hour drive back home after I was denied my room! I am still currently waiting on the Manger/Owner... More 

Helpful?
Thank Tifani D
SC
Level Contributor
3 reviews
2 of 5 stars Reviewed October 28, 2015

We booked a room here for a last minute trip and options were very slim in the area. It was the first time we've stayed here. Check in wasn't too bad. Got our key and off to the room. We were on the 3rd floor not far from the elevator. Room was ok. Nothing to brag on but certainly not... More 

Helpful?
Thank trueblue91652747
Cynthia G, Owner at Riverchase Motel, responded to this review

Thank you for your recent stay with us. We are sorry you had some problems. We are available 24 hours to assist. We have free WIFI and you are to get the password from the front desk. If there was a problem with the tv or anything else the office personnel would move you to another room if necessary. We... More 

Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed October 26, 2015 via mobile

We ended up here by accident...we actually rented a cabin for 3 days...but that was ruined the cabin was nasty old and dirty...this was he only place that had rooms...it wasn't that bad...granted it was not 4 star...but we were in a pinch and they helped us out...at least our room was clean and for $90. You can't beat it..they... More 

Helpful?
1 Thank toddnterri
Cynthia G, Manager at Riverchase Motel, responded to this review

Thank you for your recent stay with us. We are glad you chose us in our beautiful area. we would like to have you back again in your future to the mountains of East Tennessee. Thank you More 

Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed September 25, 2015 via mobile

I was very nervous after reading the reviews of dirty rooms and rude employees. Parking was plentiful, especially for the car show week. We checked in and was greeting with a smile. Front desk was incredibly kind and helpful! Got to the room and discovered a clean and cozy room. I will admit the shower head was a little dirty,... More 

Helpful?
1 Thank Fancymartinez
Cynthia G, Owner at Riverchase Motel, responded to this review

Thank you for your recent stay with us. We are happy you had a good time in our beautiful area. Hope we can see you again on your next visit to our area. More 

Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed September 20, 2015

We travel to pigeon forge 4 times a year , 2 of those times are for the rod run in spring and fall. We booked this room a month and a half in advance for 3 nights ( first time staying here ) because of the indoor water slide and location. Upon arrival we were given a $20 per night... More 

Helpful?
2 Thank Sheriberi29
Cynthia G, Owner at Riverchase Motel, responded to this review

There were absolutely no bed bugs in that room . You did check in late which personnel couldn't verify your claim. But immediately the next morning out Our maint. checked plus housekeeping and they found nothing , but we wanted to be positive so our pest control service came and also confirmed that were none in the room. You were... More 

Dayton, Ohio
2 reviews
2 of 5 stars Reviewed September 12, 2015

Woman working nights was very rude after we ask for extra blankets. She said we would have to supply our own and suggested we got to Walmart. I think her name was Candy. Tall with long grey hair. We stayed Labor day weekend.

Helpful?
Thank Jane M
Cynthia G, Owner at Riverchase Motel, responded to this review

So sorry your stay with us wasn't as it should have been. We are happy to furnish you with extra items you may need for your stay. If there was any confusion, then we apologize for any misunderstanding. More 

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