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All 93 Pigeon Forge hotels

Americana Inn & Suites

2.0 of 5 Motel   |   2825 Parkway, Pigeon Forge, TN 37863 (Formerly Howard Johnson)
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Americana Inn & Suites
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Ranked #91 of 93 Hotels in Pigeon Forge
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87 reviews from our community

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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    1.5 of 5 stars
  • Rooms
    1.5 of 5 stars
  • Service
    1.5 of 5 stars
  • Value
    1.5 of 5 stars
  • Cleanliness
    1.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • Any
English first
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed yesterday NEW

This hotel is not as bad as everyone says!! It isn't some 5-start resort, but it is reasonably priced and located with near many attractions in Pigeon Forge TN. If you are expecting to get amazing accommodations go a more expensive hotel/resort. The rooms were clean and the staff was friendly. This isn't the best place but it was decent,... More

Was this review helpful? Yes
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

If I could I would rate this with no stars even minus stars. We took our family out for the weekend reserved two rooms when arriving we found our refrigerator in the room was not working and the second room smelled so bad ( by the way ,this was not a cigarette smell either it smelled of a rotting smell... More

Was this review helpful? Yes 2
Shelbyville, Kentucky
1 review
5 of 5 stars Reviewed 2 weeks ago

This hotel is great for a family on a budget. They offer free breakfast and the staff was very friendly and helpful. Free Wi-Fi and overall a great experience for us. People wanna complain about things but they need to realize this hotel is not a Marriot where you have to pay a couple hundred dollars a night. The pool... More

Was this review helpful? Yes
Toledo, Ohio
1 review
1 of 5 stars Reviewed 2 weeks ago

Rude staff at front desk. Rooms look nothing like photos. Blankets on bed were thin as paper. Toilet was dirty. Housekeeping came and blamed maintenance. Asked for pool towels they said they were out. Told to come back in a few hours. Asked for extra towels they acted like I was a thief. They were like the blankets on bed.... More

Was this review helpful? Yes
Claremont, North Carolina, United States
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Over the 4th my grandparents went to Americana inn were they have stayed several times, this time was different they held room with visa and payed cash when they got there then the hotel also charged their card and will not refund any of the money they have cameras but said the don't work good word for thief's. Also over... More

Was this review helpful? Yes 3
Concord, North Carolina
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I cannot believe my friends chose this junk hole again. It is old, out of date, maybe from the 60's or 70's. Don't think it has ever been properly cleaned. Should be sanitized. I cringe when getting in the tub. This year, I will be taking my own personal bleach/clorox cleanup! or no bath for me. Probably take clean towels... More

Was this review helpful? Yes 3
1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed August 6, 2014

We stayed here on 08/02/14-very disappointed, disgusted, room smelled terrible, beds looked like someone slept in it, dirty mens underwear behind door in bathroom, mgr. rude, 2 damp towels, walkways cluttered w/bikes and chairs and beer bottles, cigarette butts all over walkways, door wouldn't lock, got shocked turning on bathroom light and sparks flew and set off smoke alarm. We... More

Was this review helpful? Yes 6
PAS1234, Guest Relations Manager at Americana Inn & Suites, responded to this review

Dear Valued Guest: Thank you for spending your time to give us a straight and detailed feedback. We do make an effort to offer our guests exceptional service, however we do sometimes fall short. Therefore we do our best to serve our guests a varied and tasteful breakfast, together with the will to keep up the high quality of our... More

Richmond, Kentucky
1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed August 4, 2014

went over weekend for family getaway. floors were so diry if you walked across them in bare feet your feet would be black. went to front desk to get more towels and front desk clerk didn't even look up when she asked what we needed. ran out of toilet tissue and had to go to front desk for more. had... More

Was this review helpful? Yes 6
PAS1234, Guest Relations Manager at Americana Inn & Suites, responded to this review

Dear Valued Guest: Thank you for taking the time to give us your feedback! I sincerely apologize for your troubles involving the linens in your room. I also apologize that you had a less than pleasant experience with the front desk personnel. We are very grateful and take every criticism seriously. If you choose to return, we can offer you... More

Bluff City, Tennessee
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed August 3, 2014

My husband and I stayed at the Americana Augusl 1, 2014. All other motels were full because of parents taking kids on vacation before going back to school. The desk clerk was friendly although we couldnt understand what she was saying. The room smelledreally bad.The air conditioner didnt work. We had it on as cold as it would go and... More

Was this review helpful? Yes 4
PAS1234, Guest Relations Manager at Americana Inn & Suites, responded to this review

Dear Valued Guest: Thank you for your review of the Americana Inn & Suites even though it's not a pleasant one. We do appreciate all feedback, and will use this to make all corrections necessary to improve our property. Unfortunately you didn't find our pool area up to your standards. We sincerely apologize, and when you make a return visit... More

1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed August 3, 2014 via mobile

My girlfriend and I were scared to spend the night here. Walked in room and realized this is a mistake. Atmosphere terrible in and out of room. Motel needs to be leveled and rebuilt with new management. We checked out to never return. At least I got my money back I think. We will see on my card....To anyone Don't... More

Was this review helpful? Yes 4
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Additional Information about Americana Inn & Suites

Address: 2825 Parkway, Pigeon Forge, TN 37863 (Formerly Howard Johnson)
Location: United States > Tennessee > Sevier County > Pigeon Forge
Price Range (Based on Average Rates): $
Hotel Class:2 star — Americana Inn & Suites 2*
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Also Known As:
Howard Johnson Pigeon Forge Hotel Pigeon Forge
Americana Hotel Pigeon Forge
Americana Motel Pigeon Forge
Americana Inn Pigeon Forge

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