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Baymont Inn & Suites Pigeon Forge

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130 Wears Valley Road, Pigeon Forge, TN 37863 (Formerly Mountain Trace Inn)
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Best prices for: 1 room 1 guest
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Baymont Inn & Suites Pigeon Forge
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Baymont Inn & Suites Pigeon Forge
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504 reviews from our community

Traveler rating
    195
    167
    104
    23
    15
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245
162
7
8
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Burns, Tennessee
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed yesterday NEW

Our group of 28 had a very enjoyable experience here. The facilities were clean and neat, and the staff was very accommodating to our requests. The breakfast was very good, the dining area was large but the serving area was a tight fit - but no problem.

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Hazlehurst, Georgia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

The room was ok, clean, but VERY small. TV control was complicated...had to use 2 different remotes to operate volume and channel. The biggest complaint I have was that the air conditioner sounded like a roaring freight train when it came on, which was VERY disturbing to ones sleep!!! Good location if you're not looking for peace and quiet...downtown Pigeon... More 

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BaymontTN45526, General Manager at Baymont Inn & Suites Pigeon Forge, responded to this review

Dear Nancy K, Thank you for taking the time to write a review about your most recent stay with us at Baymont Inn & Suites Pigeon Forge. We are very sorry to hear about your experience with the A/C unit in the room your stayed in. Fortunately, these are rare occurrences and we also appreciate your kind words on the... More 

Niles, Ohio
Top Contributor
80 reviews 80 reviews
36 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 1 week ago

A very friendly desk girl started it off on the correct foot. She happened to be there when we checked out 2 days later just as helpful. THe room was a decent room. I'd place it at average. A little noise from noisier cars/trucks on the street but not bad. I was on the fourth floor with a nice view... More 

Was this review helpful? Yes
BaymontTN45526, General Manager at Baymont Inn & Suites Pigeon Forge, responded to this review

Dear Motorcycle-tourer, What a great review. Thank you, and thank you for staying with us. Our typical guest experience here begins when we are first contacted. I'm glad your arrival activities with us were seamless. We like that you appreciated the view from our hotel. We are lucky to have such beautiful views of the mountains! We are pleased to... More 

Monroe, Michigan
2 reviews
5 of 5 stars Reviewed 1 week ago

Was there in August 2014. Rooms were very clean and staff was very friendly. We had a great time with the Grandkids. So we are coming back in May 2015 and bring 4 other couples. Would not stay any were else. Thanks for the great place to stay

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BaymontTN45526, General Manager at Baymont Inn & Suites Pigeon Forge, responded to this review

Dear Louann H, Thank you for your repeat business and for your glowing review! We're very pleased to read you had a great time in August with your grandkids. There is no better compliment than knowing we have helped make wonderful memories for our guests. We are honored to be your home away from home and we are already looking... More 

Greenville, United States
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We had a total of 15 people (6 rooms) for a long weekend in Pigeon Forge and a visit to Dollywood. Everyone enjoyed their stay, and found Baymont Inn to be in a great location. It is almost directly across from the Island, and only a short drive to the outlet mall. The rooms were clean. Flat screen TV's in... More 

Review collected in partnership with Baymont Inn & Suites

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BaymontTN45526, General Manager at Baymont Inn & Suites Pigeon Forge, responded to this review

Dear Harold S, Thank you for your continued loyalty to Baymont Inn & Suites Pigeon Forge - we truly value your decision to stay with us. We are thrilled that you enjoyed your stay with us. Your comments about our location, Flat screen TV's and our Hot breakfast are well appreciated. We make every effort to make sure that everything... More 

1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

I stayed in Baymont Inn on a Saturday night a few days ago. The room was average, however after I checked out I noticed a $150 charge on my bank card!!! I paid $80 for my room at hotels.com. I proceeded to call the hotel and they informed me it was a fee for smoking in the non smoking room.... More 

Was this review helpful? Yes 3
BaymontTN45526, General Manager at Baymont Inn & Suites Pigeon Forge, responded to this review

Dear londyyy, We appreciate all forms of feedback as this a tool that helps us continuously improve. You and our management staff have communicated outside of TripAdvisor, and I know I can't change your opinion of us, but for the other readers' benefit, I'd like to add some perspective to what you wrote above. Upon check in all of our... More 

Clearwater, Florida
1 review
5 of 5 stars Reviewed 3 weeks ago

My husband and I currently stayed at this Baymont for the weekend. I have to say that it was byfar the best Baymont that we have stayed at. Upon checkin after a long rough day on the road we walked in to the front desk where we found the front desk lady standing and waiting on us. She was very... More 

Was this review helpful? Yes
BaymontTN45526, General Manager at Baymont Inn & Suites Pigeon Forge, responded to this review

Dear Elizaberth W, Thank you for reviewing your recent stay at Baymont Inn & Suites. On behalf of our entire staff, I would like to thank you for letting others know that you had a memorable stay while staying with us. We appreciate your 5 star rating and high remarks about our rooms, breakfast and front desk staff member, Sabrina.... More 

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