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Baymont Inn & Suites Pigeon Forge

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130 Wears Valley Road, Pigeon Forge, TN 37863 (Formerly Mountain Trace Inn)
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Baymont Inn & Suites Pigeon Forge
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Baymont Inn & Suites Pigeon Forge
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495 reviews from our community

Traveler rating
    191
    164
    102
    23
    15
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243
157
7
8
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Asheville, North Carolina
1 review
5 of 5 stars Reviewed 3 days ago NEW

From the time we checked in up until the day we left we received nothing less than customer service. We are very appreciative of this, as it's a rare thing to come across. As far as our room, it was well kept and spotless. We also enjoyed the speed of the wi-fi, it was better than at other higher end... More 

Review collected in partnership with Baymont Inn & Suites

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BaymontTN45526, General Manager at Baymont Inn & Suites Pigeon Forge, responded to this review

Dear Eugene C, Thank you for your wonderful comments about the cleanliness of our rooms and the friendliness of our staff. We are happy to know that we made such a positive impression and delighted that you will return. Our doors are always open and we look forward to providing you with another memorable experience! God Bless, John Solarz More 

Martinez, Georgia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Everyone from the girls at the front desk to the housekeeping staff extremely professional and friendly! The bed slept phenomenally! Love it! Can't wait to come back!

Review collected in partnership with Baymont Inn & Suites

Was this review helpful? Yes 1
BaymontTN45526, General Manager at Baymont Inn & Suites Pigeon Forge, responded to this review

Dear Janet D, Thank you for your kind comments about our staff and we really appreciate you staying with us! We strive to offer the best overall accommodations, amenities and service and are happy that you enjoyed your stay. Our beds are super comfy and we are thrilled you slept phenomenally! We are already looking forward to welcoming you back!... More 

North Charleston, South Carolina
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We enjoyed our stay at the Baymont Inn in Pigeon Forge for several reasons. One, we got a corner room which was really good for us. Two, it was easy to find, accessible from the traffic lights, yet we never heard the traffic. Three, we thoroughly enjoyed our continental breakfast we lots of choices to eat. When we visit Pigeon... More 

Was this review helpful? Yes 2
BaymontTN45526, General Manager at Baymont Inn & Suites Pigeon Forge, responded to this review

Dear suemL5427MS, Thank you very much for your candid review of Baymont Inn & Suites Pigeon Forge. We are delighted to know that you enjoyed your stay and found our complimentary HOT breakfast to have many choices. We work hard to bring you the best possible experience we can deliver and appreciate the positive feedback. While we are indeed located... More 

Corbin, Kentucky
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

The room was clean, which is most important. Although a little dated, it was suitable. Our reservation through Baymont website said King suite w/sofa, it was actually a king room with gas F/P and old fashioned mirrored jacuzzi tub.(not a tub fan)We understand that this is a newly aquired Baymont property, so no doubt a transition is still in progress.... More 

Review collected in partnership with Baymont Inn & Suites

Was this review helpful? Yes 1
BaymontTN45526, General Manager at Baymont Inn & Suites Pigeon Forge, responded to this review

Dear Judy M, Thank you for sharing details from your stay that give us opportunities for improvement. You are right in saying that we currently have many wonderful changes to come at our hotel! Our breakfast room has always been the same room since the hotel was built and is not a converted guest room. As for the breakfast, we... More 

Leesville, South Carolina
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Everything was great. Room was clean, great breakfast. Only problem, not enough towels and shampoo in room. We were late getting into PIGEON FORGE but was able to check in after 9:00 and was able to get a room on ground floor because of my handicap.

Was this review helpful? Yes 1
BaymontTN45526, General Manager at Baymont Inn & Suites Pigeon Forge, responded to this review

Dear Harriettg1956, We are thrilled to know that you Easter Trip to Pigeon Forge was great! We appreciate you taking the time to provide us with your feedback. All of our rooms are supplied with 4 towels, 2 hand towels and 3 washcloths, per Baymont standards but if you need more just call our 24 hour front desk and we... More 

Callahan
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Everything was pleasant - no problems at all. We enjoyed the room (king w/Jacuzzi and fireplace), the view from the 4th floor, the staff and the breakfast. We could not have asked for a more relaxing weekend. Thanks!

Review collected in partnership with Baymont Inn & Suites

Was this review helpful? Yes
BaymontTN45526, General Manager at Baymont Inn & Suites Pigeon Forge, responded to this review

Dear Randall L, Thank you for letting us know that you were pleased with your stay at our hotel. Making our guests stay a pleasant one is what we strive for and is comforting to know that we accomplished that goal. We do look forward to seeing you again the next time you come into town! God Bless, John Solarz More 

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