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Baymont Inn & Suites Pigeon Forge

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130 Wears Valley Road, Pigeon Forge, TN 37863 (Formerly Mountain Trace Inn)
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1 room 1 adult
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Baymont Inn & Suites Pigeon Forge
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635 Reviews from our TripAdvisor Community

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Jacksonville, Florida
1 review
5 of 5 stars Reviewed 2 weeks ago

We traveled from Florida to Pigeon Forge, Tennessee. Our planed stay of 6 nights made it imperative that we not only find a hotel with reasonable rates, but a property that's served a hot breakfast, had good wi-fi and clean rooms. The set up of the room was just right for us. The vanity was outside of the bathroom, this... More 

Review collected in partnership with Baymont Inn & Suites

Helpful?
Thank 983wallaces
BaymontTN45526, General Manager at Baymont Inn & Suites Pigeon Forge, responded to this review

Dear 983wallaces, Thank you for reviewing your recent stay with us. We strive to provide our guests with clean rooms and GREAT service- this is just what we want to hear was your experience. I will be sure to share your kind words with Sharon, as she will be thrilled to know she made a difference in your stay. We... More 

Chattanooga, Tennessee
Level Contributor
33 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

After a stressful several weeks my wife and I decided on a last minute trip to the nearby East Tennessee Mountains. We literally made the reservation for 2, with a pet, the morning we left. So, options were very limited. We booked online and I was scared because of some of the reviews. We are used to suites with a... More 

Helpful?
Thank ChefWhitaker
BaymontTN45526, General Manager at Baymont Inn & Suites Pigeon Forge, responded to this review

Dear ChefWhitaker, Thank you for taking the time to write a detailed review of your recent stay with us. It’s wonderful to know that we provided you with a great stay on a much deserved vacation. I appreciate your kind words regarding the Five Star service provided to you, and I will be sure to share this feedback with our... More 

Pell City
2 reviews
3 of 5 stars Reviewed 2 weeks ago

Clean room, courteous service, normal quick breakfast (waffles, biscuits, gravy, cereal, juice, coffee, etc.

Review collected in partnership with Baymont Inn & Suites

Helpful?
Thank Wendell W
BaymontTN45526, General Manager at Baymont Inn & Suites Pigeon Forge, responded to this review

Dear Wendell W, Thank you for reviewing our hotel. We appreciate you choosing to stay with us and sharing your feedback with others here on Trip Advisor. We hope to have the opportunity to host you again and earn a 5 star rating on your next stay! God Bless, John Solarz More 

Niles, Michigan
Level Contributor
3 reviews
4 of 5 stars Reviewed 2 weeks ago via mobile

Great place to stay for the price!!! Out of all the hotels we looked at staying, this was the only one that allowed an early check in. Very clean and the hotel staff was very friendly. Convenient location and right across the street from Mel's diner.

Helpful?
Thank jlassen4613
BaymontTN45526, General Manager at Baymont Inn & Suites Pigeon Forge, responded to this review

Dear jlassen4613, Thank you very much for choosing to stay with us at Baymont Inn & Suites Pigeon Forge. I am delighted that our staff provided you with great service and that you found our hotel to be clean. We are happy to provide an early check-in for our guests whenever possible. Again, thank you, and we hope you will... More 

Roanoke, Virginia
1 review
5 of 5 stars Reviewed 3 weeks ago

Even during the off season everything was Top Notch. The indoor pool area was very clean and well maintained. The breakfast room was well stocked and everything was delicious. I WILL definitely stay at this property again in the future.

Review collected in partnership with Baymont Inn & Suites

Helpful?
Thank markhN5077TW
BaymontTN45526, General Manager at Baymont Inn & Suites Pigeon Forge, responded to this review

Dear markhN5077TW, Thank you for reviewing your recent stay at Baymont Inn & Suites Pigeon Forge. I am thrilled you enjoyed your stay with us. From the indoor pool, to the hot breakfast - we appreciate your kind compliments. Please know that we strive to provide all our guests with a positive experience. We look forward to providing you with... More 

Spartanburg, South Carolina
1 review
5 of 5 stars Reviewed 3 weeks ago

Excellent customer service and location is great! We definitely would stay here again and hope to in the future.

Review collected in partnership with Baymont Inn & Suites

Helpful?
Thank 381garryn
BaymontTN45526, General Manager at Baymont Inn & Suites Pigeon Forge, responded to this review

Dear 381garryn, I am so delighted to hear that you enjoyed your stay with us. Thank you for your kind words regarding our "EXCELLENT CUSTOMER SERVICE" which ensured you had a pleasant experience. I will be sure to pass on your sentiments to our entire team. We look forward to welcoming you back soon! God Bless, John Solarz More 

Hendersonville, North Carolina
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Downtown Pigeon Forge only a few blocks from 50-cent trolley to Dollywood and area attractions. Bed was super comfortable, and we really enjoyed breakfast options in the spacious dining area. Will definitely return.

Review collected in partnership with Baymont Inn & Suites

Helpful?
Thank Wendell P
BaymontTN45526, General Manager at Baymont Inn & Suites Pigeon Forge, responded to this review

Dear Wendell P, We appreciate you taking the time to write a review about your most recent stay with us. From our clean and comfortable rooms, our delicious HOT breakfast and our great location, we are glad to know you had an enjoyable stay. Please do come back, we are already looking forward to your return! God Bless, John Solarz More 

2 reviews
5 of 5 stars Reviewed 4 weeks ago via mobile

We stayed at this location because they were pet friendly. Our room was super clean and did not smell like pets, which was very important to us. The entire staff went above and beyond to accommodate our needs-thank you-this meant so much to us! It's always a plus when you come across a genuinely caring staff. The breakfast was great... More 

Helpful?
Thank raymondp549
BaymontTN45526, General Manager at Baymont Inn & Suites Pigeon Forge, responded to this review

Dear raymondp549, Thank you for reviewing your recent experience with us. I am happy to hear you were impressed with our clean rooms, indoor pool and our hot breakfast. But most of all, I am pleased to know you were provided Five Star service throughout your stay from our great team... they are truly the heart and soul of the... More 

Level Contributor
5 reviews
5 of 5 stars Reviewed 4 weeks ago via mobile

We had a 5 night stay at this property during the holidays. The staff was absolutely delightful, everyone was always happy to see us, always offering to assist, and caring. Our room was clean and tidy. The hot breakfast was ample and had a variety of choices. The location is excellent. When we return to Pigeon Forge we would definitely... More 

Helpful?
Thank James D
BaymontTN45526, General Manager at Baymont Inn & Suites Pigeon Forge, responded to this review

Dear Juan C, Thank you so much for your wonderful review. I’m so glad to read that you enjoyed your stay with us and customer service provided by our great staff. We absolutely value exceptional customer service, so I am thrilled that this was your observation. Our team takes exceptional joy at opportunities to make our guest stays special Thank... More 

Hendersonville, North Carolina
1 review
2 of 5 stars Reviewed 4 weeks ago

Adjacent to a main road, not well insulated to noise so don't expect prace and quiet. Room smelled like 10 cans of lysol exploded inside it on arrival, only marginally bether after 3 days. Beds were not comfortable and smelled like mildew. Bathtub had hairs in it from previous person. If the town hadn't been booked out, we would have... More 

Review collected in partnership with Baymont Inn & Suites

Helpful?
Thank P7328RRbriank
BaymontTN45526, General Manager at Baymont Inn & Suites Pigeon Forge, responded to this review

Dear P7328RRbriank, Thank you for providing feedback on your recent stay with us. It is most disappointing to hear we did not meet your expectations. Unfortunately, during higher occupancy times in Pigeon Forge we do have heavy traffic. There is nothing more important than peace and quiet and I am so sorry to hear that the traffic during the holidays... More 

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