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Baymont Inn & Suites Pigeon Forge

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130 Wears Valley Road, Pigeon Forge, TN 37863 (Formerly Mountain Trace Inn)
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Baymont Inn & Suites Pigeon Forge
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555 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Eighty Four
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

What a great location! We were on the fourth floor and there are chairs to sit in on the walkway right outside our room. We had a fantastic view of The Island ferris wheel which is lit up at night and Saturday night we sat there and watched the fireworks. The staff could not have been more accommodating and the... More 

Was this review helpful? Yes 1
BaymontTN45526, General Manager at Baymont Inn & Suites Pigeon Forge, responded to this review

Dear surgtekPA, Thank you for your review of our hotel and your special mention of our staff's service and our GREAT LOCATION! We are delighted that you had such wonderful time and got to enjoy our sitting area with front row seats to the fireworks and The LED Wheel at The Island. We appreciate you taking the time to share... More 

Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Very nice and clean for a couple who spent little time in a room. Good hot breakfast. Pool was small but we were to busy to use it. Staff wonderfully nice. Centrally located in the strip but we spent all of time in the mountains. Beds were comfy and pillows nice and fluffy.

Was this review helpful? Yes 1
BaymontTN45526, General Manager at Baymont Inn & Suites Pigeon Forge, responded to this review

Dear Dolly K, We are delighted to read you had a great experience at Baymont Inn & Suites Pigeon Forge. Thank you for your emphasizing our nice and comfy rooms and the friendliness of our staff that helped make your stay enjoyable. We hope to have the opportunity to welcome you back again soon! God Bless, John Solarz More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Loved it here. Everyone was super nice. The room was nice and the breakfast was fantastic. Plan on staying here next year because it is in the middle of everything to do. It was close to restaurants and stores. Krogers was close enough to walk to. My daughter who is in a wheelchair enjoyed it here also. She was able... More 

Was this review helpful? Yes 1
BaymontTN45526, General Manager at Baymont Inn & Suites Pigeon Forge, responded to this review

Dear Robin J, Thank you for taking the time to share your feedback with the Trip Advisor community. We are glad our nice rooms, convenient location and delicious breakfast made for an enjoyable family vacation. We pride ourselves on creating memorable experiences for our guests and are delighted you had such a lovely time with us. Thank you again for... More 

Level Contributor
3 reviews
1 of 5 stars Reviewed 1 week ago

I booked this hotel for a weekend getaway for my family of 4 last weekend (July 17-19)We had a few issues... First off the room even though it was NON SMOKING smelled like an ashtray!! We had to go to Walmart and get febreeze & air fresheners!! My daughter who is allergic to smoke had sinus issues the whole time.... More 

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Duluth, Georgia
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

At such low rates, this hotel measures up in cleanliness and accommodations. While there are some cosmetic deficiencies, our overall stay was great. From the check-in experience, to the housekeeping and breakfast room staff, to the amenities of both indoor and outdoor pools, etc., this hotel's staff does a great job of assisting guests on a daily basis, all with... More 

Was this review helpful? Yes 2
BaymontTN45526, General Manager at Baymont Inn & Suites Pigeon Forge, responded to this review

Dear jjacksontwins, Thank you for taking the time to share your recent experience with us. While I am disappointed we didn't exceed your expectations, I am happy you found us to be of great value. From the towel rack not being attached to the wall and the leaking faucets - had this been reported to our front desk our maintenance... More 

Charlotte, North Carolina
Level Contributor
47 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
4 of 5 stars Reviewed 1 week ago

There were many little things that could have made for a less than perfect visit. The parking is horrible. If you arrive after 7 or 8 in the evening, do not expect to park anywhere near your room. Luckily, the hotel does have a vacant lot in the rear. Our room, along with those around us were Non-smoking. This was... More 

Was this review helpful? Yes 2
BaymontTN45526, General Manager at Baymont Inn & Suites Pigeon Forge, responded to this review

Dear SouthPointMom, Thank you for taking the time to write a detailed review of your recent stay with us. It's wonderful to know that you found our rooms to be very clean and that you were given the individual attention you deserve as our guest! We appreciate your suggestions, from the adjoining doors, the parking and the smoking outside of... More 

Molino, Florida
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Staff is very friendly, the room was very clean and comfortable. The breakfast they have for the guests is the best I've seen and our Breakfast Attendant Sharon was very friendly and helpful. Will stay here again on our next visit

Was this review helpful? Yes 1
BaymontTN45526, General Manager at Baymont Inn & Suites Pigeon Forge, responded to this review

Dear Cricket6505, We are delighted to read you had a great experience at Baymont Inn & Suites Pigeon Forge. Thank you for taking the time to highlight our very clean and comfortable rooms, our Free Hot Breakfast and the great service provided to you by our Breakfast Attendant Sharon. We are grateful for your business and thrilled you will return... More 

Canton, Ohio
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here from 7/10-7/14 the staff was very pleasant and helpful. The beds were a bit firm for my comfort but acceptable. The only issue we had was with the air conditioner it was very musty smelling and made the air very dry it may need to be replaced. We like the fact the hotel is pet friendly also... More 

Was this review helpful? Yes 1
BaymontTN45526, General Manager at Baymont Inn & Suites Pigeon Forge, responded to this review

Dear tiffany d, We appreciate your decision to stay at our hotel considering the many choices you have in Pigeon Forge. We are delighted you had a positive experience with us, and that you had the opportunity to enjoy our Free Hot Breakfast and our great location! I am saddened the issue with the air conditioning unit was not reported... More 

Franklin, Tennessee
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Our room was very clean and modern. There was also a microwave and a larger refrigerator. My only complaint was the extremely noisy air conditioner. I wouldn't have minded the roar because it made good white noise to muffle any street and neighbor noise. The problem was that it rattled inconsistently which made it difficult to sleep. Breakfast was provided,... More 

Was this review helpful? Yes 1
BaymontTN45526, General Manager at Baymont Inn & Suites Pigeon Forge, responded to this review

Dear PC412, Thank you for taking the time to share your recent experience with us. Your kind words about our clean and comfortable rooms means so much to me and the entire staff here. Please accept my sincere apologies for any inconvenience you experienced with the noisy air conditioner. I am grateful to you for bringing this to my attention.... More 

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