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Baymont Inn & Suites Pigeon Forge

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130 Wears Valley Road, Pigeon Forge, TN 37863 (Formerly Mountain Trace Inn)
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1 room 1 guest
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Baymont Inn & Suites Pigeon Forge
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575 Reviews from our TripAdvisor Community

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Traveler rating
    225
    197
    113
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287
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • English first
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    (575)
  • Mar-May only
    (148)
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Birmingham, AL
1 review
5 of 5 stars Reviewed 2 days ago NEW

The location of the hotel was in a very nice area and accessible to the island, many shops and restaurants. We really enjoyed the breakfast Buffett in the morning. It was a life saver, especially with 3 kids in tow. The employees were very friendly, the room was very clean and the beds were comfortable. The staff gets very high... More 

Review collected in partnership with Baymont Inn & Suites

Was this review helpful? Yes
Maryville, Tennessee
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

The front desk staff were extremely friendly and helpful. The breakfast staff person was extremely rude both days we were there; she would go around and hurry people out of the room saying its time to shut down. It was as if she didn't want to be there. We've never been treated like this at any other Baymont Inn. The... More 

Was this review helpful? Yes 1
BaymontTN45526, General Manager at Baymont Inn & Suites Pigeon Forge, responded to this review

Dear funybonz2, Thank you for sharing details from your stay—both opportunities for improvement and compliments on our front desk staff, our indoor pool and our comfortable beds. Please allow me to apologize for your most unfortunate experience. This is most rare as the entire team is proud of our ability to consistently provide the highest levels of guest service. Our... More 

Cumming, Georgia
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 5 days ago NEW via mobile

We were in town for two nights to celebrate our anniversary. Room was clean. We aren't sure how we ended up with a huge jacuzzi tub room but it was an added bonus. We didn't make it to the indoor pool but it looked enjoyable. The Breakfast wasn't good at all other than the coffee and waffles...eggs were nasty! We... More 

Was this review helpful? Yes 1
BaymontTN45526, General Manager at Baymont Inn & Suites Pigeon Forge, responded to this review

Dear mommabz, Everyone here at Baymont Inn & Suites would like to thank you for your review of your most recent stay with us. We are happy you enjoyed your Jacuzzi Suite and found it to be clean. We appreciate your feedback regarding our complimentary Hot breakfast and we will definitely look into your suggestions. Congratulations on your anniversary and... More 

Georgetown, Kentucky
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

Was pleased with the room. Beds were so comfortable we seriously considered staying another day.. Would like to see them update the bathroom a little, but not something that is major issue.. The pools were nice but could use a paint job in places.. But not bad..was happy to have the privacy walls around the outdoor pool.. Will be looking... More 

Review collected in partnership with Baymont Inn & Suites

Was this review helpful? Yes 1
BaymontTN45526, General Manager at Baymont Inn & Suites Pigeon Forge, responded to this review

Dear V6435ALamyg, Thank you for taking the time to review your recent visit to out hotel. It is wonderful to know how much you enjoyed your stay with us, from our location, pools and very comfortable beds! Please know that we are truly thankful for your kind words and support, and very much appreciate the opportunity to be of service... More 

Tellico Plains, Tennessee, USA
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Got a cheaper rate at hotels.com rather than straight thru the hotel. The room was nice and had been updated recently. The only downside was the air conditioning. It was off when we checked in the room and the room was very hot and stuffy. We left it on high while we went to a movie. Two hours later the... More 

Was this review helpful? Yes 1
BaymontTN45526, General Manager at Baymont Inn & Suites Pigeon Forge, responded to this review

Dear wilson_ah28, Thank you for writing a review of your most recent stay at Baymont Inn & Suites Pigeon Forge. We are delighted you had a pleasant experience while at our hotel and found our rooms to be clean. I apologize about the a/c unit not being turned on prior to your arrival. Please know that the comments in your... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago

My experience at this hotel can't be described in words. When we first walked into our room it smelled musty. Also the bed had a hard stain on one of the sheets, which I could only prey was dried up meringue. I also found roaches in the tub and hairs as well. The room for the most part was genuinely... More 

Was this review helpful? Yes 2
BaymontTN45526, General Manager at Baymont Inn & Suites Pigeon Forge, responded to this review

Dear Seith H, I am sorry to know that your stay in January of 2015 at a hotel in Pigeon Forge wasn't to your satisfaction, however I believe your review was posted to the wrong hotel. Allow me to start by saying that in Pigeon Forge in the winter time we don't have humidity in the air therefore the rooms... More 

boston ma
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago

Spend 4 days mid August.had all I need.for my stay .bed very comfortable good size room. Fridge coffee maker. The ac was a bit load.great location . Because where the location and the very busy streets to walk you are better off to drive so yo can go to attractions.

Was this review helpful? Yes 2
BaymontTN45526, General Manager at Baymont Inn & Suites Pigeon Forge, responded to this review

Dear noelBostonMa, Thank you for taking the time to write a review of our hotel and for choosing us for your 4 day stay in August. We are glad to read that you found our rooms to be very clean and comfortable. We take great pride in providing clean rooms at a great price! We hope to have the opportunity... More 

Caledonia, Michigan, United States
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

When planning our family vacation I looked at a lot of hotels in Pigeon Forge and this one had decent reviews and the price was almost un believable. I took a chance and booked a room for 3 nights. Upon arrival the desk clerk was very nice and check in was smooth and easy. The room we had was 2... More 

Was this review helpful? Yes 2
BaymontTN45526, General Manager at Baymont Inn & Suites Pigeon Forge, responded to this review

Dear Jen V, Thank you for staying at Baymont Inn & Suites Pigeon Forge and for your amazing review! We would also like to thank you for acknowledging our clean rooms, friendly staff, our pools, good breakfast and our affordable prices. It was a pleasure having you as our guest and we certainly hope to see you again on your... More 

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