This hotel should be shut down. When we walked into the room the smell could knock you over. The carpet was so wet that our suitcases and contents were soaked. We had to throw away a couple of bags and contents because the floor was so wet. This was a very big disappointment. more

We walked into the first room and noticed the lumpy beds, which was due to the broken down mattresses. They gave us another room. The second room had clumps of dirt in the tub. The air conditioner did not work and they came in 3 times to work on it. The third time it was replace after we made a... more

We stayed on July 1 and it took us 3 times to get a CLEAN ROOM. We were sent to 2 rooms that had not been cleaned. We went to get a refund and were told they didn't give refunds. The lady at the desk then went and found a clean room which was clean except for the nasty carpet... more

We have been to Pigeon Forge dozens of times and the rooms are all about the same. Most of them are in need of being referbed, but the people are what makes the stay enjoyable to us. The employees at the Grand Inns were very friendly, Paula Adkins(General Manager) was the most friendly person we came across while stayong down... more

I stayed at Grand Inns of America. When the car show was there.I loved looking at all the cool cars. It was nice to have a smiling face to greet you when you went into the lobby.The manager treated us like family. I would only recommend this hotel if the manager was still there.She made our stay very special. Elizabeth... more

I just got back from a stay at the Grand Inns of america this weekend for the spring rod run and the stay was horrible. First off had to park 4 miles away and pay additional $25. to park our car , after plainly informing the reservation specialist that we would be having 2 vehicles due to 1 of those... more

Grand Hotel, Pigeon Forge, Tn. Had a 3 night stay with a Shrine Convention. Check in great, plenty of parking but that's about as good as it gets.. Rooms not clean, small showers with water going from hot to cold all during showers, cold shower curtain constantly touching during shower. Beds have a pad on them that is constantly rolling... more

We just returned from a weekend at The Grand Inn. We went to Tennessee for the Grand Rod Run. We have gone to many other rod runs and the host hotel always has functions for the rodders and the fans. This hotel offered nothing to anyone. The staff did not know what was happening and they were very incompetent with... more

We rented a room at the Grand Inns and were in the room for all of 10 minutres and my daughter's legs looked like she had crawled through shoe polish. I went down to the desk and they refused to give us a refund...even seeing my daughter's legs. They moved us to another property...Family Inns East . My dogs, husband,... more