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Mountain Vista Inn & Suites

2647 Parkway, Pigeon Forge, TN 37868 (Formerly Family Inns of America - Twin Malls)
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207 Reviews from our TripAdvisor Community

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1 review
1 of 5 stars Reviewed 3 weeks ago via mobile

Lights not working, flickering bathroom light, holes burned in the comforter.. Horror movie vibe. Asked for different room as this one was not pictured.. Unmarked door, furniture I wouldn't even donate to goodwill- my husband laughed and got our money back while I wanted to cry. Drove down the road to Spirit of the Smokies and about to drift off... More 

Helpful?
Thank Mandie P
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago via mobile

Do not stay here. Bad service and rude service. We stayed here three days and we never got anyone to come clean the room. We ran out of towels and toilet paper. I went to desk. She sat in her chair and looked under the shelfs and I got two towels and she then said if she could find someone... More 

Helpful?
1 Thank Rita T

Travelers are raving about these Pigeon Forge hotels

Virginia Beach, Virginia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago via mobile

If your ever in pigeon forge Tennessee and you need a place to stay don't ever stay at mountain vista inn. I don't care if they paid you to stay there it's not worth it. The front desk girl is as rude as you could get. The whole time your there they are telling you one lie to the next.... More 

Helpful?
1 Thank dwtaylor64
Shelby, Alabama
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed January 5, 2016

If you can stay anywhere else do not stay at Mountain Vista Inn unless you like dirty !! We stayed in 504 and was dirty. Cover off heating/ air conditioning. Nasty !!! Sprayed disinfectant on beds ! Took cleaner and wiped off everything !! Nasty ! Could not find anywhere else. Everything booked due to Holidays. Beds not comfortable. WiFi... More 

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2 Thank debraj0614
Cincinnati, Ohio
Level Contributor
25 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed January 4, 2016

We had an awesome weekend in Pigeon Forge, but only after a few snags. You see, the hotel we had booked - "Mountain Vista Inn & Suites" lied and provided false photos online. Below are the photos the hotel advertised, and the room that we were actually checked into. Mind you, the booking.com website specifically noted that the hotel room... More 

Helpful?
3 Thank Daphne W
Lansing, Michigan
Level Contributor
50 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
1 of 5 stars Reviewed December 28, 2015

The photos are definitely not representative of the actual place. First, the person who took our reservation over the phone lied about the price which we found out was higher once we actually arrived. There were three of us supposing to stay in a "two-bedroom suite." The place was absolutely filthy-- very dirty, ripped, dirty carpet, no mattress pad on... More 

Helpful?
4 Thank Jared A
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
1 of 5 stars Reviewed November 27, 2015 via mobile

Gross! Never again will we stay there. Plan ahead. Don't let this hotel be your last resort. You will be unhappy and digusted. The only plus side to staying here is the view. You can see the island from the hotel and the main road.

Helpful?
3 Thank Heather R
mattydale,ny
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed November 23, 2015 via mobile

Check in was quick and simple..they take your money right away..no refunds...we get to our non smoking outdated room..smells of smoke no knobs on the heaters..1st day went well pool was great.came back from sight seeing 2nd day no turn down...went to desk they said yes it was..i replied no it wasnt..there was overflowing trash cans and beds werent made... More 

Helpful?
2 Thank mrswapking
Lynchburg, Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed November 11, 2015

The room we were assigned looked like at one point it was a service room because it was at the end of a hall, no number on it and zero windows. It was filthy (and we paid more for the Jacuzzi tub that had mildew cracks going up the wall). Weird room set up and even the recliners were filthy.... More 

Helpful?
1 Thank maribel1117
Hinton, West Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed November 6, 2015

Me and my wife checked in here November, 2nd 2015. Room 701. Two queen beds very small room. Dirty looking. 80 dollars nightly. Ok well talked to couple staying couple doors down and they got a King suite for 50 dollars nightly. Tuesday spoke to "Manager". He agreed to reduction in price and an additional night 11/6/15 for 56 dollars.... More 

Helpful?
1 Thank kevin k
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