My husband,me,mother-in-law,sister-in-law and niece went on a small vacation and decided to stay at the Family Inns Twin malls because it had an indoor pool..We have stayed at Family Inn's before but never at the Twin malls..& we have had great experience with the others.UNTIL THIS STAY. The staff was very nice at first..UNTIL she got our money then we... more

Where to begin?!? 1) The first room we went into had hairs in the bed and smelled like smoke even though it was non-smoking 2) Even though it was pet friendly there was NO PLACE to walk a dog; the little bit of grass there was had trash on it 3) The floors were not vacuumed 4) The pool was... more

10 Hours on the road to only arrive and be greeted by a clerk that apparently didn't want to be there with an attitude to go along with it - Very poor management choice - FIRST STRIKE. 45 minutes to get checked into our room - The clerk was not happy that I had made reservations on line, she wanted... more

They really misrepresented this hotel. Nothing like the description. Awful, dirty, staff unfriendly. Cramped area. The tv would not come in. Impossible to get good internet connection. Would not reccommend this place at all. Very Dirty pool. more

Not clean enough to suit me - carpet was gross and I was disappointed in the suite setup. Not at all like it was depicted on the Family Inns site. Property itself is not in great condition and I was not impressed. HOWEVER, all that being said, the staff that I dealt with were the nicest people. That alone has... more

We reserved the presidential suite months in advance. The virtual tour for the room looked great. but once we got there, we all knew it wasnt going to be nice. When we got to room 302, it was ~filthy~. There was a hole kicked in the back of a chair. The room smelled like cat urine. Oh it was ~awful~.... more

There were 4 adults, and 3 children in our party. I called approx. 21/2 weeks ahead to book a reservation I spoke with a Tiffany I said I would like the suite from 4/5/09-4/10/09 and if I liked it how much would an extra nite be she said tax in all would be $112.00. She took it upon herself to... more

hey do not listen to half of these reviews some are bad and some are good . but my family and i went there last month and we not only loved the room as well as the people there but we decided that when we return that we were going to stay there . they just won me over .i... more

After paying for our rooms my family and I were given directions about 2 blocks away to a building that was petty scary looking. We were shocked to walk into a hot smelly room. The beds were barely made and the tubs were nasty. We asked to look at another room and the manager who was the nastiest man I... more