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Country Cascades

Certificate of Excellence
204 Sharon Drive, Pigeon Forge, TN 37863 (Formerly Country Inn & Suites Pigeon Forge)
Hotel amenities
Country Cascades
Best prices for: 1 room 1 guest
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Ranked #19 of 94 Hotels in Pigeon Forge
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 days ago
gn2ride Sevierville, Tennessee
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517 reviews from our community

Traveler rating
    246
    150
    60
    35
    26
See reviews for
177
155
8
21
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (104)
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Sevierville, Tennessee
1 review
5 of 5 stars Reviewed 4 days ago NEW

My husband and I stayed for one night in the Celebration Suite and were pleasantly surprised by all the amenities in our room. We had a jacuzzi room with a king size bed, microwave and a fridge. There was also a large dormer window at the top of the cathedral ceiling, through which we watched the stars at night and... More 

Was this review helpful? Yes
SmokyMountainResorts, Guest Relations Manager at Country Cascades, responded to this review

Thank you for your review. It is great to hear that you enjoyed your stay with us in our Celebration Suite. Guests love the fact that all of our rooms have both a refrigerator and microwave for their use during their stay. Our staff works very hard to provide clean, comfortable rooms and exceptional guest service and we are glad... More 

Hueytown, Alabama
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

My friends and I arrived late Friday night to the hotel. I immediately wanted to jump into the shower and did. After turning on the water and stepping into the shower. I looked up and found the shower had not been cleaned. There was still opened shampoo on the tub. This grossed me out because I am OCD but finished... More 

Was this review helpful? Yes
SmokyMountainResorts, Guest Relations Manager at Country Cascades, responded to this review

Thank you so much for your review. We apologize for the error that occurred upon check-in with housekeeping. However, it is rewarding to hear that the front desk clerk took care of you right away. Our staff works very hard to provide our guests with clean, comfortable rooms and exceptional guest services. It is wonderful to know that you will... More 

Nashville, Tennessee
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

my wife and i came up for our 33rd wedding anniversary. we were looking for a room for two days. decided to stop in and check on a room. michelle was the front desk person who helped me. she was very helpful she not had a room but a room with a king bed and in room jaccuzzi. she made... More 

Was this review helpful? Yes 1
SmokyMountainResorts, General Manager at Country Cascades, responded to this review

We are glad we were able to make your anniversary even more enjoyable. Michelle and Felicia would like to thank you for pointing out their hospitality. Thank you for taking the time to write a review. We are looking forward to seeing you again soon! More 

Indianapolis, Indiana
Contributor
17 reviews 17 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

I had to make a quick trip to TN last week. I called the hotel directly to book my reservation. It was quick and easy. Upon arrival, they greeted me warmly as usual. Melissa is always most helpful as well. She makes everyone feel comfortable and is willing to help any way she can. Room was clean and it fit... More 

Was this review helpful? Yes
SmokyMountainResorts, General Manager at Country Cascades, responded to this review

Melissa would like to thank you for pointing out her hospitality. We strive to provide clean rooms and a friendly staff for all of our guests. Thank you for taking the time to write a review. We appreciate your repeat business. Looking forward to seeing you again soon! More 

livingstion
Contributor
12 reviews 12 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

DONT PAY FOR WHAT YOU CANT USE !!!!!!! We rented one of the jacuzzi suites the room was nice bed was soft pillows were soft room was clean.There was a good view of the mountains.The Jacuzzi was not a two person jacuzzi as expected very cramped for two people only jets for the back on one end so was disappointed... More 

Was this review helpful? Yes 1
SmokyMountainResorts, General Manager at Country Cascades, responded to this review

Thank you for taking the time to write a review about your recent stay with us. We appreciate all feedback from our guests. You are helping us to improve our property for future guests. We apologize that we were not able to meet your expectations. We are glad that you found our beds comfortable and our rooms clean. We strive... More 

New York City, New York
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel is the perfect place for families at a great price. Each year my fellow church members come for a retreat and the lovely people here couldn't be more helpful. Deanna, was one of the many faces that made our stay even better. The pool was nice and the beds were absolutely comfortable.

Was this review helpful? Yes 2
SmokyMountainResorts, Guest Relations Manager at Country Cascades, responded to this review

Thank you so much for your review and your kind words. It is so wonderful to hear that you found a great value in staying with us at Country Cascades. We appreciate your church group choosing to stay with us. The entire staff, including Deanna, take great pride in providing our guests with clean, comfortable rooms and exceptional guest service.... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

I came here with a church group for a Youth Retreat and the staff went out of their way to make sure they made proper accomadations! The front desk woman, Deanne, was especially wonderful and helped us make memories that we will not forget. Great space for many people, and kind staff to meet your needs. I highly recommend booking... More 

Was this review helpful? Yes
SmokyMountainResorts, Guest Relations Manager at Country Cascades, responded to this review

Thank you so much for your review. It is so wonderful to hear that you enjoyed your visit to Country Cascades. We so love having our groups and making sure that they have everything that they need for a successful, fun stay. Deanne and the entire staff are very proud that they were able to help you make wonderful memories... More 

Indianaolis
Top Contributor
74 reviews 74 reviews
28 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel is small and quant located in the middle of Pigeon Forge. The perfect spot for families. If your looking for a Hampton Inn style hotel this is a good place and they staff is friendly. I think they do a nice breakfast in the morning. Didn't get to experience.

Was this review helpful? Yes
SmokyMountainResorts, Guest Relations Manager at Country Cascades, responded to this review

Thank you for your review. We are so glad that you enjoyed your stay with us here at Country Cascades. Our quiet, yet convenient location just off the main Parkway in the heart of Pigeon Forge is one of the main reasons that guests select to stay with us. Our staff takes great pride in sharing the true meaning of... More 

Pennington Gap, Virginia, United States
2 reviews
5 of 5 stars Reviewed 4 weeks ago via mobile

My husband and I made our annual visit for our anniversary. As expected, the staff and service could not possibly be beat, especially for the price. Okay, picture this, it's been cold and nasty outside and you finally arrive at your hotel. Upon entering the door you are greeted by warm, friendly faces. To your right you see a table... More 

Was this review helpful? Yes
SmokyMountainResorts, Guest Relations Manager at Country Cascades, responded to this review

Thank you for your review. We are so happy to hear that you spend your anniversary with us each year. We are proud that you enjoyed our newly updated lobby area with the welcoming fireplace and coffee, tea and cookies spread out for our guests all day long. Melissa, Missy, Mike, Michelle, Ashley, Chantel, Felicia and our entire staff takes... More 

Saint Robert, Missouri
1 review
4 of 5 stars Reviewed 4 weeks ago

We were in pigeon forge because of a family emergency. I was a little upset because of my situation. Melissa greeted me and was very sympathetic to my needs which I really appreciated. Kayla worked super hard in breakfast and got us everything we needed. The hotel is clean and beds are comfy. Would stay there again if in the... More 

Was this review helpful? Yes
SmokyMountainResorts, Guest Relations Manager at Country Cascades, responded to this review

Thank you for your review. It is wonderful to hear that Melissa was able to assist you at check-in and that Kayla took good care of you at breakfast. Our entire staff works very hard to provide all of our guests with clean, comfortable rooms and excellent guest services and we are so proud to hear that you experienced just... More 

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