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Spirit of the Smokies Condo Lodge

2385 Parkway, Pigeon Forge, TN 37863
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Spirit of the Smokies Condo Lodge
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Spirit of the Smokies Condo Lodge
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529 Reviews from our TripAdvisor Community

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Traveler rating
    154
    128
    86
    57
    104
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (86)
Date | Rating
  • Dutch first
  • English first
  • Any
English first
  • All months
    (529)
  • Mar-May only
    (103)
  • Jun-Aug only
    (172)
  • Sep-Nov only
    (154)
  • Dec-Feb only
    (100)
All months
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

I had visited this hotel during February of this year and had booked for 2 nights during valentines day weekend. We eventually only stayed one night and ask for our money back and the hotel would only refund us 40 something dollars of the 2 nights stay which was $188 and some change. And then didn't want to do that... More 

Was this review helpful? Yes
Columbus, Indiana
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

This is my son's favorite place to stay in Pigeon Forge. He enjoyed the pool and arcade. Our room was clean and comfortable. The hotel is an overall good value. We liked having a full sized fridge to keep our sodas and snacks cold. We have stayed at this hotel several times and the biggest downside to this property is... More 

Was this review helpful? Yes 1
SmokiesLodge, Public Relations Manager at Spirit of the Smokies Condo Lodge, responded to this review

Thank you for your comments; we are happy to hear that you enjoyed your stay! More 

Pilot Mountain, North Carolina
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago

From the moment my family and I arrived until we checked out only 2 days into our vacation, we were super disappointed! The front desk staff were talking to each other the entire time we were checking in. The water pressure in the shower was the worst I have ever seen, NO high speed internet, kids running down the hallways... More 

Was this review helpful? Yes 2
SmokiesLodge, Public Relations Manager at Spirit of the Smokies Condo Lodge, responded to this review

We are sorry to hear that you did not enjoy your stay with us. We apologize for the staff talking to one another, and will address that. We have not had any complaints on our water pressure, so we're not sure what the issue was, though we would have resolved it for you immediately if you would have let us... More 

Travelers are raving about these Pigeon Forge hotels

Asheville, North Carolina
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

The room was clean. Our neighbors were horrible. They were laughing and yelling until about 2 am. I call the from desk and they said they would send maintenance to listen at the door. We never heard back from them. The neighbors kept going. The front desk said we should have kept calling them back. Why should I have to... More 

Was this review helpful? Yes
SmokiesLodge, Public Relations Manager at Spirit of the Smokies Condo Lodge, responded to this review

We are sorry that you were not 100% satisfied with our product and service. Obviously, another guest falls under neither category, but certainly dealing with them does. Our policy is to call a guest who is making excessive noise to ask them to desist. If the noise continues, we do send a staffmember up to personally let them know the... More 

New Albany, Indiana
1 review
1 of 5 stars Reviewed 2 weeks ago

I am not one to write a review good or bad. Stayed here a year ago for one extra night looked nice. Had a few issues. Me and my family made the decision to come back this year big mistake. Room dirty, door lock on top missing, pool slide stairs have mold growing,shower had hair in from last people that... More 

Was this review helpful? Yes
SmokiesLodge, Public Relations Manager at Spirit of the Smokies Condo Lodge, responded to this review

We are very sorry to hear that you did not enjoy your stay with us. Without specifics, we cannot determine who you are and if you let us know anything about these issues, so we could immediately resolve them for you. As you can see from many other reviews, our guests do enjoy our high standard for clean units, and... More 

Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

When you walk into the hotel,very beautiful.very spacious.walk to the elevater,you are next to arcade.not good for parents. Indoor pool was nice.waterslide for the older kids.the kiddie pool was nice too.outside pool is divided into 2 separate pools.NO hot tub.

Was this review helpful? Yes 1
SmokiesLodge, Public Relations Manager at Spirit of the Smokies Condo Lodge, responded to this review

Thank you for your comments! We are glad to hear that you enjoyed your time at our hotel with your family, and our 4 pools. We do have private hot tubs available in our Single King units, just so you know for the future. We hope to see you again! More 

common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

Spirit of the Smokies was awesome for our whole family! The beds are very comfy, not too hard as a rock like many places. The pools (inside & out) & the slide were kids favorite, along with the arcade. The staff were friendly. Unfortunately our room didn't have hair dryer but when I informed staff they brought it to my... More 

Was this review helpful? Yes 1
SmokiesLodge, Public Relations Manager at Spirit of the Smokies Condo Lodge, responded to this review

Thank you for your comments! We are so happy to hear that you enjoyed your stay with us, and we definitely look forward to seeing you again in the future! More 

Grundy, Virginia
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Tub was filthy! Room smelled! There was a youth group in the hotel.. Loud and running the halls! Some one was testing the fire alarms at 7 am!! Are you kidding me? Save your money.. Go elsewhere!! The front desk wouldnt answer the phones.. This place was aweful!

Was this review helpful? Yes 2
SmokiesLodge, Public Relations Manager at Spirit of the Smokies Condo Lodge, responded to this review

We are sorry to hear that you did not enjoy your stay with us. We can confirm 100% that it was NOT a fire drill. If we were to ever have a drill, it would be scheduled, notified, and during midday. We actually had a smoke detector in the lobby detect smoke which set the alarm off. There was no... More 

2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Booked a 2 night stay reserved adjoining rooms with manager confirmation! Checked in and was told by manager that we no longer had adjoining rooms or even rooms on the same floor. He said "I move things around as I see fit" and proceeding to blame the problem on his staff which was untrue. Refused to take responsibility for his... More 

Was this review helpful? Yes 7
SmokiesLodge, Public Relations Manager at Spirit of the Smokies Condo Lodge, responded to this review

After conducting a very thorough investigation (thanks to a very detailed lodging software system), we are confident of the facts that transpired regarding your reservation. We see that you called on Friday, June 19th, around 8pm to make two reservations for connecting rooms for that following Sunday and Monday. At that time, one of our newer clerks was handling your... More 

1 review
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Overall the place is nice but it is lacking in several areas. First, the main doors are not automatic. Not a big deal, but when you're walking in fully laden with luggage it'd be nice to have the door open for you. The staff were friendly. The pool is nice and the water slide is a lot of fun! Now... More 

Was this review helpful? Yes 4
SmokiesLodge, Public Relations Manager at Spirit of the Smokies Condo Lodge, responded to this review

Thank you for your comments-- we are happy to hear that you seemed to enjoy your stay overall. Please know if there is every ANY issue with the room, contact us at ANY time and we will rectify the problem immediately. We apologize if housekeeping did not meet their normal standard of stellar cleanliness. We definitely would have wanted to... More 

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