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Spirit of the Smokies Condo Lodge

2.0 of 5 2385 Parkway, Pigeon Forge, TN 37863
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Spirit of the Smokies Condo Lodge
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Spirit of the Smokies Condo Lodge
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489 reviews from our community

Traveler rating
    141
    119
    78
    55
    96
See reviews for
156
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19
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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North Carolina
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

Our family (aging in ranges from 10 to 83) stayed in the hotel on December 22nd. The location is great and the rooms (we had 2) were neat and clean. We arrived earlier than check in time and did have to wait a little while, but we were still in our rooms a bit earlier than the advertised time. Everyone... More 

Was this review helpful? Yes 3
SmokiesLodge, Public Relations Manager at Spirit of the Smokies Condo Lodge, responded to this review

Thank you for your comments, and we hope to see you again. More 

Atlanta, Georgia
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed here over valentines weekend, my check in was quick and efficient with very friendly employees. The room had a comfortable king size bed with a Jacuzzi tub. The indoor pool was awesome. Best place in Pigeon Forge for the money! will definitely be back at this hotel.

Was this review helpful? Yes 3
SmokiesLodge, Public Relations Manager at Spirit of the Smokies Condo Lodge, responded to this review

Thank you so much for your comments! We appreciate your loyalty, and eagerly look forward to your return visit! More 

2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

First of all this "condo lodge" is very dated. And as soon as you walk off of the elevator you notice this musky smell. There is no indoor hot tub as advertised just a small pool and kiddie pool bug enough for about 3 kids. When advised the personal that we were unhappy after one night about false advertising an... More 

Was this review helpful? Yes 2
SmokiesLodge, Public Relations Manager at Spirit of the Smokies Condo Lodge, responded to this review

#1. Not only did you verbally tell us you were fully satisfied with your refund, you also signed a statement that said you were completely and fully satisfied with our solution to make it right for you. It seems very deceptive for you to claim this written and verbally, and then post that you were ripped off. #2. We do... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

We didn't even stay the night. We had booked a king with Jacuzzi 3 weeks before and when we got there we went to our room to find two queen beds. Told the lady it was the wrong room and she said they had no kings available even though we booked it weeks before. Never be back again!!!!!

Was this review helpful? Yes 1
SmokiesLodge, Public Relations Manager at Spirit of the Smokies Condo Lodge, responded to this review

We are very sorry to hear about your experience. We tracked down your reservation, and reviewed the "Change Journal," this is a section that documents any change ever made to a reservation, by whom and when. As you can imagine, it is very helpful for us. We see that your room was originally booked as two Queens, and at no... More 

1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 24, 2015

Great place for a cheap price. My daughter loves the indoor pool. I love the free coffee . This is our second stay with many more to come . It's a great location . It's hard to come up with 200 characters

Was this review helpful? Yes 2
SmokiesLodge, Public Relations Manager at Spirit of the Smokies Condo Lodge, responded to this review

Thank you so much for your comments, and we hope that you will stay with us again! Hard to say more as well. :) More 

1 review
3 of 5 stars Reviewed January 23, 2015

My family and I came to this hotel for a wedding. my kids loved the pool and the game room, but the walls are paper thin... it was annoying to hear people in the rooms to the right and left of us "hanging photo frames on the wall" could not sleep and my kids could not sleep.

Was this review helpful? Yes
Nashville, Tennessee
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 9, 2015

It’s hard to go wrong with a hotel suite in the Smokies! This was a two-family stay at this out-dated hotel. Loved the rustic décor in the lobby; the pool was fantastic equipped with a water slide (kids took advantage of that!) and the breakfast bar was good at the restaurant next door. As far as the room/s- outdated, musty... More 

Was this review helpful? Yes 1
SmokiesLodge, Public Relations Manager at Spirit of the Smokies Condo Lodge, responded to this review

Thank you for your comments. We underwent a multimillion dollar renovation recently, but we apologize if you felt that the hotel was not up to date. We just finished the pool, game room and business center less than a year ago. We do have a very strictly enforced $250 smoking penalty, and that still doesn't seem to deter everyone. We... More 

Nashville, Tennessee
Senior Contributor
35 reviews 35 reviews
17 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed January 7, 2015

Pros: -- large spacious rooms, fireplace, and a full kitchen -- queen bed and sleeper sofa -- rooms with balconies available -- extremely clean and well furnished -- flat panel TV, hair dryer, and well stocked bathroom -- heated indoor pool with water slide, large game room, and a small business center -- weekdays pricing was unbelieveable at $35 a... More 

Was this review helpful? Yes
SmokiesLodge, Public Relations Manager at Spirit of the Smokies Condo Lodge, responded to this review

Thank you so much for your honest review. We appreciate your comments, and hope that we will see you again in the future. Please note that if you ever have any issue with the Heating & Air unit, simply call the front desk, and our 24/7 maintenance will address it as immediate as possible, even if we have to replace... More 

Cowpens, South Carolina
Contributor
18 reviews 18 reviews
3 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed January 4, 2015

Since we had stayed at this hotel a few years ago we felt sure this stay would be just as good. We were wrong. We liked the size and set up of the room, which included a full size refrigerator, stove top, full sink and a dishwasher. However, the cons definitely outweigh the positives. It began with the smell of... More 

Was this review helpful? Yes 3
SmokiesLodge, Public Relations Manager at Spirit of the Smokies Condo Lodge, responded to this review

We are a non-smoking hotel, and strictly enforce a $250 smoking fine if breached; unfortunately, even such a stringent rule still does not deter some people from violating the policy anyway. We apologize for any noise levels during your stay. You can always call the front desk at anytime if there are people making excessive noise; it appears the rooms... More 

Ohio
Contributor
19 reviews 19 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed January 3, 2015

The hotel was ok, I've been to worse, but about all the reviews I read before hand was pretty much spot on....musty smell, bad pillows, needs updating. I took my own pillow and bought a candle. Helped a lot....need to update BAD!!!! They did have a nice pool/game area....granddaughter loved that!! Probably wouldn't stay there again though of I could... More 

Was this review helpful? Yes 2
SmokiesLodge, Front Office Manager at Spirit of the Smokies Condo Lodge, responded to this review

We apologize if you feel that the hotel is not up to date, though we just finished the pool, game room and business center less than a year ago, the last few phases of a multi-million dollar renovation. We believe we have one of the best values in town, as we try to always keep the price as low as... More 

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Additional Information about Spirit of the Smokies Condo Lodge

Address: 2385 Parkway, Pigeon Forge, TN 37863
Location: United States > Tennessee > Sevier County > Pigeon Forge
Price Range (Based on Average Rates): $
Hotel Class:2 star — Spirit of the Smokies Condo Lodge 2*
Number of rooms: 160
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Also Known As:
Spirit Of The Smokies Condo Hotel Pigeon Forge

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