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Spirit of the Smokies Condo Lodge

2385 Parkway, Pigeon Forge, TN 37863
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1 room 1 adult
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Spirit of the Smokies Condo Lodge
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563 Reviews from our TripAdvisor Community

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1 review
3 of 5 stars Reviewed 3 days ago NEW

We stayed 12/31/2015 thru 1/3/2016. The hotel was a little worn but ok for the money nice rooms. My only complaint is that we made reservations in September/October for 3 rooms. I had read reviews on Trip Advisor so I specifically ask for mountain view rooms. I also ask for 2 adjoining rooms and 2 more adjoining rooms close to... More 

Helpful?
Thank Robin D
SmokiesLodge, Public Relations Manager at Spirit of the Smokies Condo Lodge, responded to this review

Hi, Robin. We are so sorry to hear about the mix up in your reservations. Please know that we always strive to make every accommodation according to the guest's requests, and it seems we have failed here. We take many requests every day, and take all proper procedures when doing so. We hope you will consider us again in the... More 

Denham Springs, Louisiana
Level Contributor
57 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

We decided to extend our vacation and stayed here for a night. The indoor pool and slide were very fun for the kids and adults. There was fresh coffee in the lobby all day, which was also very nice. The matress was a little firm but wasn't an issue for 1 night. Everything seemed pretty clean to us, we were... More 

Helpful?
Thank sjbarber0529
SmokiesLodge, Public Relations Manager at Spirit of the Smokies Condo Lodge, responded to this review

Thank you very much for your comments! We were so happy to hear that you enjoyed your stay with us! We look forward to your next visit! More 

Commerce, Georgia
Level Contributor
50 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We looked at the room prior to taking and it was ok for an overnight visit, (it's like other motels, ugly carpet and dark bedspread,) but later in the evening when we actually took our stuff to the room to stay, there was a bug crawling on the table as we were putting our stuff down. I said there's a... More 

Helpful?
Thank W A
SmokiesLodge, Public Relations Manager at Spirit of the Smokies Condo Lodge, responded to this review

We are sorry to hear that you were not satisfied with your stay here at our hotel. We are very proud of our standard of cleanliness and housekeeping staff here as review after review testifies. We apologize if there has been some sort of isolated incident. We would have gladly offered you another room to rectify the situation immediately, but... More 

Travelers are raving about these Pigeon Forge hotels

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago via mobile

We stayed at this location for one of our many trips to Dollywood. The location is perfect! We had a suite with the kitchen and fireplace. The whole family enjoyed the indoor pool complex. It's affordable. The staff seemed over all friendly. We would definitely stay here again.

Helpful?
1 Thank Veronica P
SmokiesLodge, Public Relations Manager at Spirit of the Smokies Condo Lodge, responded to this review

Thank you for your comments. We are glad to hear that you enjoyed the pool, the service, and the staff. More 

Greensburg, Pennsylvania
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We also stay at this lodge. The people are friendly, they go out of their way to make your stay pleasant. The rooms are always clean and reasonably priced. We had a little mix up at check in. They did everything they could to find us another room so we could make our show. They are great! The lodge is... More 

Helpful?
Thank Marie W
SmokiesLodge, Public Relations Manager at Spirit of the Smokies Condo Lodge, responded to this review

Thank you so much for your kind comments! We are glad to hear that you were taken care of by our excellent front desk & housekeeping staff. Ultimately, we are thrilled to hear that you had such a fantastic vacation, and that we could help make that possible. We look forward to seeing you again in the future! More 

Athens, Alabama
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 5 weeks ago via mobile

Checked in today. We have stayed here often in the past but probably will not be back. Carpets are very worn and stained. The bedding looks tired!! While we were out to eat I purchased a candle to help with the room odor. The wi-fi will not connect to the phones or iPad. My husband called the front desk and... More 

Helpful?
1 Thank wcalj
SmokiesLodge, Public Relations Manager at Spirit of the Smokies Condo Lodge, responded to this review

Just for the record, we contacted the guests on the afternoon of their second night with us (they stayed 4 nights altogether). We offered the guest to move to another room that was more to their satisfaction that suited their Internet usage needs. We heavily discounted the first two nights. They were fully satisfied and were very happy with how... More 

Bryant, Alabama, United States
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Easy to find. In the heart of everything. Trolley stop right in front on main road. Clean Room. Friendly staff. Game room and indoor pool very nice and clean. Also restaurant in front of hotel had a great buffet. Anything you want for breakfast and dinner. Cracker Barrel across street. Both in walking distance. Great place to stay.

Helpful?
Thank Cheryl G
SmokiesLodge, Public Relations Manager at Spirit of the Smokies Condo Lodge, responded to this review

Thank you so much for your comments; we are so happy to hear that you enjoyed what we prize offering our guests. We hope to see you again in the future! More 

South Carolina
Level Contributor
5 reviews
4 of 5 stars Reviewed January 2, 2016

We had a room on the top floor with parkway view and kitchen. The room was clean and spacious. The front desk was nice and helpful. Housekeeping was super sweet and attentive. The pool area was a huge hit. My family of three slept til 10 or 11 everyday! It was a great week long vacation. I would not hesitate... More 

Helpful?
Thank tonya k
SmokiesLodge, Public Relations Manager at Spirit of the Smokies Condo Lodge, responded to this review

Thank you very much for your comments, and we do hope to see you again in the future! More 

Level Contributor
6 reviews
5 of 5 stars Reviewed January 1, 2016 via mobile

We have stayed here for every trip to town after discovering it 2 years ago. The rooms have always been very clean and I love the kitchette room. It has a full size fridge, dishwasher, and comes with dishes, pots and pans. The indoor pool is awesome, but could be a little more heated in winter months. The staff has... More 

Helpful?
Thank Chasity P
SmokiesLodge, Public Relations Manager at Spirit of the Smokies Condo Lodge, responded to this review

Thank you so much for your comments! We are so glad that you enjoyed staying with us! The pool is set to the same high temperature (85 degrees), but sometimes the warmth of the room offsets the perception of the water's temperature; we apologize for that, and we do look forward to your next stay with us! More 

Marietta, Georgia
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed December 28, 2015

I have been to Pigeon Forge/Gatlinburg area for Christmas and New Years for the past 3 years, every year we choose to stay here and are very pleased with the front office staff (Especially Jenna) and the rates. The indoor heated pool with a waterslide is a MUST for my son and the pool and arcade doesn't close until 1am!... More 

Helpful?
Thank Amy30066
SmokiesLodge, Public Relations Manager at Spirit of the Smokies Condo Lodge, responded to this review

Thank you so much for your comments. We absolutely LOVE our repeat guests, and are so glad you enjoyed your time again. We are extremely satisfied with the caliber of our current front desk staff, and are happy to hear that you found them the same. We look forward to your next stay with us! More 

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