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SpringHill Suites by Marriott Pigeon Forge

Certificate of Excellence
3.0 of 5
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120 Christmas Tree Lane, Pigeon Forge, TN 37863
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SpringHill Suites by Marriott Pigeon Forge
Best prices for: 1 room 1 guest
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Ranked #8 of 94 Hotels in Pigeon Forge
Certificate of Excellence
A recent review
5 of 5 stars reviewed 6 days ago
lilleatherwood kentucky
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547 reviews from our community

Traveler rating
    383
    116
    34
    8
    6
See reviews for
235
170
4
28
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (104)
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kentucky
Senior Contributor
36 reviews 36 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Our room had a setting area along with a small kitchen area which was nice. Needed an extra pillow and staff was prompt in assisting. Breakfast was good with a lot of choices. Closet was large enough for a bed!

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Spring Hill
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 of 5 stars Reviewed 6 days ago NEW

I have spent 2 nights recently at SpringHill Suites in Pigeon Forge. I would highly recommend it to anyone needing a place to stay in Pigeon Forge/Gatlinburg. The hotel is clean and modern with excellent staff. I will definitely be back soon and often!

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Toronto
Top Contributor
84 reviews 84 reviews
23 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 1 week ago

The location is great if you are interested in visiting the Smokies. Hotel, rooms, breakfast area are very nice, bright and clean. My only negative comment is with the staff at the front desk.....rude and disinterested. This is a tourist area and we just asked 2 questions about visiting Newfoud Gap and dinner and the lady at the front desk... More 

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Senior Contributor
24 reviews 24 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We spent two nights at this hotel over the weekend. The room was a nice size and very clean. The pillows were a little too soft for me though. The staff was all very pleasant. We did not eat breakfast at the hotel though because of previous posts. There is a Starbucks in the same parking lot which was great... More 

Was this review helpful? Yes 1
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Me and my husband check in we was so excited the room was nice hotel was nice . Until we woke the next morning with both of our backs hurting the bed was hard as a rock . Went down for breakfast it suck it wasn't fully cook to me . So we desided to check out and move on... More 

Was this review helpful? Yes 2
Lori V, General Manager at SpringHill Suites by Marriott Pigeon Forge, responded to this review

Dear My Info J, Thank you for your review of our beautiful SpringHill Suites by Marriott in Pigeon Forge TN. I am sorry to hear that you found your beds to be uncomfortable during your stay. I wish I would have known that you were unhappy so that we could have corrected this issue for you. We do have a... More 

San Jose, California
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Better than expected. Front desk staff were friendly and knowledgeable of the area. Room included microwave oven and refrigerator, including paper plates and plastic utensils. Comfortable beds, clean room. Guest laundry.

Was this review helpful? Yes 1
Cheyenne G, Front Office Manager at SpringHill Suites by Marriott Pigeon Forge, responded to this review

Dear Dennis K, Thank you for your wonderful review of our beautiful Springhill Suites by Marriott in Pigeon Forge, TN. We have a great staff that works diligently to ensure a warm and welcoming environment for our guests. We strive to provide our guests with quiet relaxing accommodations and a friendly hospitality. Again, thank you and we look forward to... More 

Virginia Beach, Virginia
Top Contributor
143 reviews 143 reviews
61 hotel reviews
153 helpful votes 153 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We are also long-time Marriott Rewards members and I am pleased to see General manager Lori V. responding quickly to customer concerns. I check for this when we are choosing places to stay as we travel a lot. This property is obviously undergoing some renovations and we found it to be very nice. They were in the process of installing... More 

Was this review helpful? Yes 3
Cheyenne G, Front Office Manager at SpringHill Suites by Marriott Pigeon Forge, responded to this review

Dear CalifKidRetired, Thanks you so much for your wonderful review of our beautiful Springhill Suites by Marriott in Pigeon Forge, TN. We appreciate your kind words of our amazing General Manager, Lori V and our Front Desk Staff. Thank you for being a long time Marriott Rewards Member. Our Interactive Art Display in our lobby is finished and ready for... More 

Chicago, Illinois
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 11, 2015

We stayed at this hotel with our two children or 4 & 6. This one was by far the best Marriott we have been in including some of the nicer Resort and the JW. The issue is the pool was super warm and barely chlorinated. The whirlpool had no detectable chemicals and had such clean water that I actually let... More 

Was this review helpful? Yes 3
Cheyenne G, Front Office Manager at SpringHill Suites by Marriott Pigeon Forge, responded to this review

Dear Moebetterreview, Thanks for your kind review on our beautiful Springhill Suites in Pigeon Forge, TN. We have a very dedicated staff that works diligently to make our hotel a warm and inviting place for guests to visit. We are glad your family was able to use and enjoy our beautiful pool and jacuzzi. We are working very close with... More 

Newburgh, Indiana
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed April 6, 2015

My family stayed here during Spring Break. Overall, we were very satisfied with the facility and amenities. Great centralized location in Pigeon Forge. Very convenient to Gatlinburg as well. The staff was great. The kids enjoyed the pool area and the fitness center, complete with dumbbells was very nice. We would stay again. Only concern was the breakfast, which was... More 

Was this review helpful? Yes 1
Cheyenne G, Front Office Manager at SpringHill Suites by Marriott Pigeon Forge, responded to this review

Dear Stankenstein, Thanks you for your review of our beautiful Springhill Suites by Marriott in Pigeon Forge, TN. We have a wonderful staff that works diligently to create a warm and inviting place for our guests to stay. We are working closely with our breakfast staff to improve the quality of food and your dining experience. Thank you once again... More 

Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 5, 2015

We enjoyed our stay at the Springhill suites. The manager Lori was very accommodating, we were expecting a double queen room but because of the Easter weekend all the rooms were booked. Lori was able provided us with 2 king instead. The service staff was very pleasant and welcoming especially Jessica, she helped us with the play pack and extra... More 

Was this review helpful? Yes 1
Cheyenne G, Front Office Manager at SpringHill Suites by Marriott Pigeon Forge, responded to this review

Dear Hardkaur79, Thank you for your review of our beautiful Springhill Suites by Marriott in Pigeon Forge, TN. We appreciate you kind words for our amazing General Manager, Lori. She strives to ensure our guest’s needs are accommodated. I am very sorry to hear that you were not able to stay in our two queen bed studio suite, however I... More 

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Studio with One King Bed and Sofa Bed (19)
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