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SpringHill Suites by Marriott Pigeon Forge

Certificate of Excellence
3.0 of 5
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120 Christmas Tree Lane, Pigeon Forge, TN 37863
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SpringHill Suites by Marriott Pigeon Forge
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Ranked #10 of 94 Hotels in Pigeon Forge
Certificate of Excellence
A recent review
4 of 5 stars reviewed 2 days ago
jakers57 Charlestown, Indiana
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572 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (109)
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Charlestown, Indiana
Level Contributor
4 reviews
4 of 5 stars Reviewed 2 days ago NEW

The king suite we stayed in was very nice. The maids did an excellent job keeping our room clean and we felt we had everything we needed there. Great location just behind the Mellow Mushroom and across the street from the Christmas Place. The only negative issues were that the bed was a little more firm that we like and... More 

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Cincinnati, OH
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed for a baseball tourney in Seiverville, June 4-7, 2015 and had a great stay. We have stayed here for the same tourney in 2014 and had a great experience...which is why we booked the same hotel. Rooms were big, 2 queen beds, mini-kitchen with microwave, fridge and sink. 3 in our party so we had plenty of room.... More 

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common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

I have a concern regarding this hotel. For the most part, the stay itself was fine. The employees were great as well. My concern was with my check-in. Upon arriving, Ms. Cheyenne Gibbs checked me in. She must have thought that I was crazy and didn't catch what she did but guess what, "I did catch it" and out of... More 

Was this review helpful? Yes 2
Villa Hills, KY
Level Contributor
51 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This hotel is in a great location. You are right at an intersection with a stop light, so it is easy to get in and out. There is also the back way in that keeps you from dealing with traffic. The room was comfortable enough but somewhat space limited if you have 2 or 3 people. It seems that much... More 

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Melbourne, Florida
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

My family stayed at this hotel in early June. Upon arrival, we were checked in promptly and received the correct room. There seems to be a problems with people not returning luggage carts to the lobby, but not entirely the hotel's fault. The hotel was in a great location with many restaurants within walking distance and tons of entertainment just... More 

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Cheyenne G, Front Office Manager at SpringHill Suites by Marriott Pigeon Forge, responded to this review

Dear Omhmom, Thank you for your review of our beautiful Springhill Suites by Marriott in Pigeon Forge, Tennessee. Our award winning staff prides themselves on providing clean and comfortable accommodations, healthy breakfast, and friendly service. We are pleased you enjoyed your stay with us and we look forward to welcoming you back to our hotel on your next visit to... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

While on a visit to the Great Smoky Mountain National Park my wife and I stayed at the SpringHill Suites in Pigeon Forge. The hotel was easy to locate right off HWY441 and had easy access in and out. We used Teaster Ln. to bypass the most of the mess that is the Parkway (441). The Hotel staff were very... More 

Was this review helpful? Yes 1
Cheyenne G, Front Office Manager at SpringHill Suites by Marriott Pigeon Forge, responded to this review

Dear Jay B, Thank you for your review of our beautiful Springhill Suites by Marriott in Pigeon Forge, Tennessee. Our award winning team prides themselves, on providing every guest a clean and comfortable room, a healthy breakfast buffet, and friendly service with a smile. Being in the heart of Pigeon Forge, we are close to many great attractions like Dollywood... More 

Mobile, Alabama
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed 1 week ago

We spent 4 days at this hotel. The location was convenient. The furnishings were average. The room was fairly large but nothing special about the room considering the costs involved. The breakfast bar was generally disappointing and usually crowded. The staff seemed polite but the front office staff would not cash a $100 bill. The cleaning staff did an excellent... More 

Was this review helpful? Yes 2
Cheyenne G, Front Office Manager at SpringHill Suites by Marriott Pigeon Forge, responded to this review

Dear Charlestonvisitor454, Thank you for your review of our beautiful Springhill Suites by Marriott in Pigeon Forge, TN. I apologize we didn’t meet you expectations. At the time you stop by our front desk, we were unfortunately unable to make change for your $100 bill and I apologize for that. Our weekend was very busy with many different groups staying... More 

Florida
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

No veiw from our room, powdered eggs for breakfast, staff was lacking, asked what there was to do in area they said there aint SH## to do. Carpet was wet by A/C maintenance was informed, but never attended too. You can get more bang for your buck elsewhere.

Was this review helpful? Yes 1
Cheyenne G, Front Office Manager at SpringHill Suites by Marriott Pigeon Forge, responded to this review

Dear 1Redfish1, Thank you for your review of our beautiful Springhill Suites by Marriott, in Pigeon Forge, Tennessee. I apologize we didn’t meet you expectations during your recent stay. All of your concerns are being addressed and we are working diligently to improve. I want to apologize for the attitude of our staff member. I agree that this is unacceptable... More 

Findlay, Ohio
Level Contributor
206 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The place is nice and the room seemed to be clean until I looked at it closer. Was disappointed at check-in. Room was not ready at 4:00, so I had to wait another 1/2 hour after driving 7 hours to get here. Was not greeted as a Marriott member even with it being on the reservation. Breakfast was good but... More 

Was this review helpful? Yes 1
Cheyenne G, Front Office Manager at SpringHill Suites by Marriott Pigeon Forge, responded to this review

Dear BigO1852, Thank you for your review of our beautiful Springhill Suites by Marriott in Pigeon Forge, TN> I am very sorry to hear that your room wasn’t ready at our standard check in time of 4pm, and also that you room was not to your satisfaction. We are working diligently with the housekeeping department to retrain our staff to... More 

Level Contributor
37 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

If you come for business and need internet, it won't be happening. Stayed 3 nights and never had adequate internet. Breakfast looked basic....typical Marriott SpringHill. Beds were a little hard. Front desk was nice. Check in was quick. Suites are small. Clean. Refrig and microwave nice features.

Was this review helpful? Yes
Lori V, Manager at SpringHill Suites by Marriott Pigeon Forge, responded to this review

Thank you so much for sharing your experience and for staying with us at the SpringHill Suites in Pigeon Forge. We are excited to share that we are in the process of upgrading our internet services for your future needs and enjoyment. Once again, thank you for choosing Marriott and we'll look forward to serving your future lodging needs! More 

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