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SpringHill Suites by Marriott Pigeon Forge

3.0 of 5 120 Christmas Tree Lane, Pigeon Forge, TN 37863
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Certificate of Excellence 2014
SpringHill Suites by Marriott Pigeon Forge
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SpringHill Suites by Marriott Pigeon Forge
SpringHill Suites by Marriott Pigeon Forge
SpringHill Suites by Marriott Pigeon Forge
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516 reviews from our community

Traveler rating
    365
    109
    30
    7
    5
See reviews for
222
161
4
25
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (101)
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Asheville
Top Contributor
80 reviews 80 reviews
4 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We were in Pigeon Forge for office Christmas party and stayed here. This was the ONLY hotel ---NOT--decorated outside. They did have a tree and some other inside. I asked the snotty little desk clerk and was told "we have been too busy to decorate". This was the week before Christmas. Very bad attitude. Amazing how the other hotels, much... More 

Was this review helpful? Yes
Lori V, General Manager at SpringHill Suites by Marriott Pigeon Forge, responded to this review

Dear RessieA Thank you for your review of our beautiful SpringHill Suites by Marriott in Pigeon Forge TN. I apologize that we did not meet your expectations during your recent stay. Our breakfast runs from 6:30am to 9am Monday thru Friday and 7am to 9:30am on Saturday and Sunday. These hours do meet Marriott's standards, but I understand that being... More 

Indianapolis, Indiana
Senior Contributor
43 reviews 43 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My husband and I stayed here on January 1-4 for our wedding anniversary. First let me say Christmas is one of Pigeon Forge's busiest season. This hotel is newly renovated and is in the middle of the strip. We had a room on the 5th floor with the view of the mountains and the big gorgeous Ferris wheel. There are... More 

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Effingham, Illinois
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Our family stayed here and found the facility very well kept up. The rooms are larger than expected which keeps you from being on top of each other. The breakfast was nice but very busy and hard to get around in. All of the staff we had interactions with were friendly.

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Crossville, Tennessee
Senior Reviewer
7 reviews 7 reviews
5 of 5 stars Reviewed 3 weeks ago

The young ladies at the front desk, Romelyn and Cheyenne go above and beyond to make sure you have a great stay. They were able to recommend shows, restaurants and nearby attractions. They are very knowledgeable about the area. The hotel is very clean and the breakfast is more than adequate. We will definitely be back. And will definitely recommend... More 

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Knoxville, Tennessee
Top Contributor
68 reviews 68 reviews
29 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We had the best king suite in the hotel, with a window facing the Wheel at The Island. We were able to enjoy fireworks at midnight from our comfortable room. Earlier in the evening we walked to several businesses near the hotel and had dinner from the Mellow Mushroom. Great facilities and excellent breakfast selection, too. The Manager, Lori was... More 

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Chicago, Illinois
Senior Reviewer
6 reviews 6 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We booked this hotel last minute as all the other hotels in the area were full. We asked for an adjoining room, which at first wasn't promised, but they accommodated our request upon check-in. Our room overlooked the ferris wheel so our kids really loved the view! The beds were very comfortable and we loved the sitting area so that... More 

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Portsmouth, Ohio
Top Contributor
79 reviews 79 reviews
16 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Very nice hotel in a good spot in Pigeon Forge. Close to all the attractions, yet off the main road so things are quiet. Within easy walking distance of some shops and some good choices to eat. Hotel staff was great, with friendly service and help. Staff always makes the difference and they were great. The rooms were roomy and... More 

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Inman, SC
Senior Contributor
47 reviews 47 reviews
24 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed December 23, 2014 via mobile

Stayed three nights at this location. We had a king jacuzzi suite. The room was on the top floor near the elevator. The room was quiet except for a knocking sound that only lasted a few minutes at a time until the last night. The knocking seemed to be intermittent all night long, which kept us awake. The jacuzzi tub... More 

Was this review helpful? Yes
Lori V, General Manager at SpringHill Suites by Marriott Pigeon Forge, responded to this review

Dear Luco57, Thank you for your review of our beautiful SpringHill Suites by Marriott in Pigeon Forge TN. I apologize that you did not have a perfect stay with us this time. I am working with our breakfast staff to correct the issues that you mentined as well as my maintenance staff to ensure the jacuzzi in your room is... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 22, 2014 via mobile

I strongly prefer the marriott brand to others because of the blend of stays they offer. Spring Hill Suites is the best fit when it comes to traveling with my extended family. After arriving on 12/20 for a 4 night stay and finding out the booking agency changed dates for January, it wasn't the responsibility of Marriott to fix it,... More 

Was this review helpful? Yes 1
Lori V, General Manager at SpringHill Suites by Marriott Pigeon Forge, responded to this review

Dear Shane O, Thank you for your great review of our beautiful SpringHill Suites by Marriott in Pigeon Forge TN. We are very lucky to have Cheyenne on our front desk tea!. She is truly and asset and I promise to pass along your kind words to her. We hope to see you in the future and wish you a... More 

Tampere, Finland
Senior Contributor
40 reviews 40 reviews
14 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed December 14, 2014

Excellent hotel, will recommend to others. Nice location in the middle of Pigeon Forge. Clean hotel, nice and quiet room. Hotel looked new. Very good breakfast. Lots of parking room. Comfortable beds. Recommended for others.

Was this review helpful? Yes
Kristina C, Front Office Manager at SpringHill Suites by Marriott Pigeon Forge, responded to this review

Dear Milla_T1980, Thank you for your kind words about our beautiful SpringHill Suites property. I am so happy to hear that you and your family enjoyed your stay with us. Next time you plan a trip to the area please be sure to keep us in mind. We would love to have you back as our guest. Happy holidays More 

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Additional Information about SpringHill Suites by Marriott Pigeon Forge

Address: 120 Christmas Tree Lane, Pigeon Forge, TN 37863
Location: United States > Tennessee > Sevier County > Pigeon Forge
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites by Marriott Pigeon Forge 3*
Number of rooms: 112
Reservation Options:
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Also Known As:
Springhill Suites By Marriott Pigeon Forge Hotel Pigeon Forge
Hotel Style:
#4 Business Hotel in Pigeon Forge
#6 Family Hotel in Pigeon Forge
#6 Romantic Hotel in Pigeon Forge

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