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SpringHill Suites by Marriott Pigeon Forge

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3.0 of 5
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120 Christmas Tree Lane, Pigeon Forge, TN 37863
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1 room 1 guest
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SpringHill Suites by Marriott Pigeon Forge
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602 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (114)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
  • All months
    (602)
  • Mar-May only
    (136)
  • Jun-Aug only
    (232)
  • Sep-Nov only
    (136)
  • Dec-Feb only
    (98)
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, South Carolina, United States
Level Contributor
3 reviews
5 of 5 stars Reviewed 4 days ago NEW

Been here a few times and every time the service is wonderful. Everyone was very helpful in showing us different places to go as well as great places to eat. Would like to thank Romelyn, Merkie and Christy for all they did for us. You all made this stay fun.

Was this review helpful? Yes
North Carolina
Level Contributor
24 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at this property for one night to attend a family reunion. Upon returning back to our room that night to retire for bed sometime during the early morning of the next day I awoke with my glucose levels very low and I did not have any crackers or juice that I could eat and nothing to drink to... More 

Was this review helpful? Yes
Cheyenne G, Front Office Manager at SpringHill Suites by Marriott Pigeon Forge, responded to this review

Dear LadyMover40, Thank you for your review of our beautiful Springhill Suites by Marriott in Pigeon Forge, TN. Our award winning team works diligently to ensure every guest has clean and comfortable accommodations, large healthy breakfast, and friendly service. Kathy is a true example of this. I am happy to hear that with Kathy’s help, you were able to feel... More 

Gastonia, NC
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 1 week ago

Overall: This is a great property, the staff members were extremely helpful with any and every request that we had. The rooms were clean and spacious, and attended to by housekeeping every day. The main complaint I had was the mattresses on the beds, they were extremely uncomfortable. One mattress had a large dip in the middle and the other... More 

Was this review helpful? Yes
Level Contributor
21 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here for 2 nights to go to Dollywood and it was great! The hotel was full, but once inside your room, it was quiet and very clean. We received our requested room type and the top floor. The location is ideal if you are going to Dollywood and it is adjacent to a Starbucks and Mellow Mushroom. Breakfast,... More 

Was this review helpful? Yes
Cheyenne G, Front Office Manager at SpringHill Suites by Marriott Pigeon Forge, responded to this review

Dear 3x5, Thank you for your review of our beautiful Springhill Suites by Marriott in Pigeon Forge, TN. We are pleased you enjoyed your stay with us. Being in the heart of Pigeon Forge, we are within walking distance to many great restaurants such as Starbucks and Mellow Mushroom. Thank you again for you review and we look forward to... More 

Springfield, Illinois
Level Contributor
75 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
2 of 5 stars Reviewed 1 week ago

The nice things about this particular Springhill Suites site are the pools, the breakfast selection, and the location in Pigeon Forge. The not so nice things are the housekeeping service, unprofessional staff, and small breakfast area (prepare to fight for a table) complete with smoking section. When our family noticed that our room hadn't been serviced all day, I took... More 

Was this review helpful? Yes 1
David D, General Manager at SpringHill Suites by Marriott Pigeon Forge, responded to this review

Thank you for taking a moment to share your recent experience with the award winning SpringHill Suites. We appreciate your candid review and want to apologize for any inconveniences you may have experienced while visiting our beautiful area. Our management and staff review all of our guest suggestions and concerns, so that we can constantly improve on our services to... More 

Ohio
Level Contributor
5 reviews
5 of 5 stars Reviewed 1 week ago

This is a great place to stay. The decor is very up-to-date, yet it still maintains the cozy, mountain feel. The staff is phenomenal, always ready to answer questions and give recommendations.. Special shout out to Dusty, one of the maintenance guys. He was fantastically helpful. The pool area is great-- so make sure to pack a swim suit. The... More 

Was this review helpful? Yes
Cheyenne G, Front Office Manager at SpringHill Suites by Marriott Pigeon Forge, responded to this review

Dear Vaughn1203, Thank you for your review of our beautiful Springhill Suites by Marriott in Pigeon Forge, TN. We take pride in our award winning staff and there amazing customer service skills. Dusty, is a true asset to our team. Thank you again for your review and we look forward to having you back. More 

Cincinnati, Ohio, United States
Level Contributor
93 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 1 week ago

Check-in Easy check-in and kind Service We didn’t really use many other services. but when I met all the employee on the hallway, they kindly greeted us. Room The floor plan and the room itself was good. Nothing I can claim Cleanness We enjoyed the stay and most of things but just one thing. The drain in the bath was... More 

Was this review helpful? Yes
Cheyenne G, Front Office Manager at SpringHill Suites by Marriott Pigeon Forge, responded to this review

Dear John P, Thank you for your review of our beautiful Springhill Suites by Marriott in Pigeon Forge, TN. We are glad to hear our staff aided that our staff has aided in making your trip as enjoyable and stress free as possible. We look forward to seeing you again when your travels bring you back to Pigeon Forge. More 

Conway, Arkansas
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Very nice place to stay. Great view of the Ferris Wheel from the room. Very clean, friendly staff. Building is well maintained and grounds are nice. The pool is nice. No complaints with this visit. Stayed here with my family and I would stay here again.

Was this review helpful? Yes
Cheyenne G, Front Office Manager at SpringHill Suites by Marriott Pigeon Forge, responded to this review

Dear Jeremy P, Thank you for your review of our beautiful Springhill Suites by Marriott in Pigeon Forge, TN. Our team prides themselves on providing each guest with clean and relaxing accommodations, friendly service, and a large healthy breakfast each morning. Thank you again for your review and we look forward to your next visit. More 

kentucky
Level Contributor
93 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is in a great location. You can get to it by Teaster Ln and avoid the parkway traffic. It is walking distance to many restaurants. We had a king room on the 5th floor. The room was nice. My only complaint was that it had a musty moldy smell. I think this was from the air conditioner. The... More 

Was this review helpful? Yes
Cheyenne G, Front Office Manager at SpringHill Suites by Marriott Pigeon Forge, responded to this review

Dear Love2travelky, Thank you for your review of our beautiful Springhill Suites by Marriott in Pigeon Forge, TN. Being in the heart of Pigeon Forge, our guests are within walking distance to many great restaurants, attractions, and shopping. Our award winning staff, works diligently to ensure each guest has clean and comfortable accommodations, large breakfast, and friendly service. We look... More 

Pearland, Texas
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel was perfect! Great room, great price, great location. The staff was terrific, especially Kayla B. at the front desk. She provided fantastic service throughout our entire stay. The breakfast was always fresh and very good. I would highly recommend it!

Was this review helpful? Yes
Cheyenne G, Front Office Manager at SpringHill Suites by Marriott Pigeon Forge, responded to this review

Dear Tiffany L, Thank you for your review of our beautiful Springhill Suites by Marriott in Pigeon Forge, Tennessee. Our award winning staff works hard to ensure every guest has clean and comfortable accommodations, healthy breakfast, and friendly service. Kayla is a perfect example of this. We look forward to welcoming you back on your next visit to Pigeon Forge. More 

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Studio with One King Bed and Sofa Bed (19)
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