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All 93 Pigeon Forge hotels

SpringHill Suites by Marriott Pigeon Forge

3.0 of 5 Hotel   |   120 Christmas Tree Lane, Pigeon Forge, TN 37863
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92%
Ranked #5 of 93 hotels in Pigeon Forge
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 days ago
Michael3735 Chattanooga, Tennessee
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443 people have reviewed this hotel

Traveler rating
    323
    88
    21
    6
    5
See reviews for
192
134
4
22
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (86)
Date | Rating
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English first
Chattanooga, Tennessee
Top Contributor
54 reviews 54 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I stayed in this hotel while on a business trip. The meeting room was very comfortable and the hotel staff kept us supplied with refreshments. The room itself was a very comfortable suite complete with fridge, microwave and FREE wi-fi. The location of the hotel made getting to Dollywood easy and quick. You don't even have to get out on... More

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 5 days ago NEW

loved it! and cheyenne was very helpfiul!! I always heard that pigeonforge TN was family freindly and a great place to visit and they are right. M y wife and daughter is so ready to go back. The hotel was awesome and very freindly.

Was this review helpful? Yes
Elton, West Virginia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

My family and I had our first vacation to Pigeon Forge and We stayed here. Our room was nice and big especially for 5 people. The front desk staff Cheyenne and Kayla were great. They hooked us up with some coupons and gave us directions to Dollywood to avoid the crazy traffic on the main highway. THis hotel serves a... More

Was this review helpful? Yes 1
Atlanta, Georgia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed last week monday-thursday. I had an excellent experience with the hotel staff. I have read the previous comment and was shocked because I did not experience anything like that review at all. Dominick was really friendly when I talked to him of a mornings. Romelyn was such a joy to encounter first thing always was cheerful at 8a.... More

Was this review helpful? Yes 2
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 1 week ago

While this hotel is very nice and centrally located, I would advise to lock everything up or take with you when you leave. While staying here we told room service not to clean our room, whoever handles telling the staff which rooms to clean and not to clean, our information was givien to the wrong person. When we returned our... More

Was this review helpful? Yes 5
Rocky Mount, North Carolina
Contributor
12 reviews 12 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed at this hotel 7/18 until 7/20 in room 315 and I must say that I was impressed! The hotel is in a great location (behind Mellow Mushroom and Magic Qwest) and is also right down the road from a shopping area called The Island. The room was very clean and the staff was VERY nice. Our room had a... More

Was this review helpful? Yes 2
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Cheyanne at the front desk was very helpful when our hotel plans fell through at another place. She found us a room and accommodated us with smile. The room was very nice and clean, and we were thankful for that. We didn't use any of the amenities due to the softball tournament and family reunion that was staying at the... More

Was this review helpful? Yes 2
Asheville, North Carolina
Top Contributor
51 reviews 51 reviews
10 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 1 week ago

We went to this hotel impromptu for an overnight stay. The staff was very friendly and accommodating. We had a room with a jacuzzi tub, which sounded like a jet plane taking off. We reported this to the staff upon checkout. Breakfast was great and the breakfast service staff was attentive. We will stay here again.

Was this review helpful? Yes 1
Kristina C, Front Office Manager at SpringHill Suites by Marriott Pigeon Forge, responded to this review

Dear Marie R, Thank you so much for your kind words about our property. I'm very happy to hear that we were able to provide you with such good service. We take a lot of pride into our staff and I’ll be sure to pass on your kind words to them. We did hear about the spa and I can... More

Greenville, South Carolina
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I come through this area every few months and this is the ONLY place I will stay. The staff is one of the friendliest most accommodating I have seen. The location in central and walking dist to food and drinks. The outdoor hot tub is awesome too!,

Was this review helpful? Yes 1
Kristina C, Front Office Manager at SpringHill Suites by Marriott Pigeon Forge, responded to this review

Dear Ken_123256, I would like to thank you for taking the time to review our beautiful Springhill Suites property. I am very happy to hear you have such good experiences with us. Our staff always strives to exceed our guest’s expectations. I look forward to seeing you next time you're in the area. Have a great rest of the summer... More

Casselberry
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed for 5 nights, employees were very friendly. Black mold on bathroom walls and ceiling. Room was clean other than that. Plan on being in the breakfast line for a loongg time. At least 30 minutes! Pool was good and clean.

Was this review helpful? Yes
Lori V, General Manager at SpringHill Suites by Marriott Pigeon Forge, responded to this review

Dear Gina3kids, Thank you for reviewing our beautiful SpringHill Suites by Marriott in Pigeon Forge TN. I appreciate you bringing to my attention the issues that you encountered during your recent stay with us. I apologize that we did not meet your - or our standards on room cleanliness, and I am working with my housekeeping staff to ensure the... More

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Additional Information about SpringHill Suites by Marriott Pigeon Forge

Address: 120 Christmas Tree Lane, Pigeon Forge, TN 37863
Phone Number:
Location: United States > Tennessee > Sevier County > Pigeon Forge
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites by Marriott Pigeon Forge 3*
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Also Known As:
Springhill Suites By Marriott Pigeon Forge Hotel Pigeon Forge

73 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style
#3 Family Hotel in Pigeon Forge #3 Business Hotel in Pigeon Forge #7 Romantic Hotel in Pigeon Forge
Hotel Class
Official Description (provided by the hotel)
SpringHill Suites by Marriott is an award winning property that is located in the heart of Pigeon Forge, Tennessee. Surrounded by the Great Smoky Mountains National Park, this jewel of a property is a favorite for guests who return year after year. Our well appointed spacious suites offer either a King or 2 Queen beds, full size sleeper sofas, microwaves, mini refrigerators, coffee makers, 37” LCD TV’s and complimentary high speed internet access. Guests love our indoor and outdoor pools, waterslide, hot tub with a waterfall, 24 hour state of the art fitness center and 24 hour market. Our complimentary full hot breakfast buffet is a family favorite. The SpringHill Suites by Marriott is an excellent location for meetings and events. With 1200 square feet of meeting space, it is a favorite spot for weddings, corporate groups, family reunions, sports teams and church groups. Guests will enjoy a variety of activities such as Dollywood, theaters, shopping, hiking, rafting and more! ... more   less 
Number of rooms
112

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