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All 94 Pigeon Forge hotels

SpringHill Suites by Marriott Pigeon Forge

3.0 of 5 Hotel   |   120 Christmas Tree Lane, Pigeon Forge, TN 37863
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93%
Ranked #4 of 94 hotels in Pigeon Forge
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Leigh M Atlanta, Georgia
  • Overview
  • Reviews (440)
  • Photos (73)
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  • Room tips (85)
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440 people have reviewed this hotel

Traveler rating
    320
    88
    21
    6
    5
See reviews for
190
134
4
21
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Atlanta, Georgia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

I stayed last week monday-thursday. I had an excellent experience with the hotel staff. I have read the previous comment and was shocked because I did not experience anything like that review at all. Dominick was really friendly when I talked to him of a mornings. Romelyn was such a joy to encounter first thing always was cheerful at 8a.... More

Was this review helpful? Yes 1
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

While this hotel is very nice and centrally located, I would advise to lock everything up or take with you when you leave. While staying here we told room service not to clean our room, whoever handles telling the staff which rooms to clean and not to clean, our information was givien to the wrong person. When we returned our... More

Was this review helpful? Yes 3
Rocky Mount, North Carolina
Contributor
12 reviews 12 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Stayed at this hotel 7/18 until 7/20 in room 315 and I must say that I was impressed! The hotel is in a great location (behind Mellow Mushroom and Magic Qwest) and is also right down the road from a shopping area called The Island. The room was very clean and the staff was VERY nice. Our room had a... More

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 4 days ago NEW

Cheyanne at the front desk was very helpful when our hotel plans fell through at another place. She found us a room and accommodated us with smile. The room was very nice and clean, and we were thankful for that. We didn't use any of the amenities due to the softball tournament and family reunion that was staying at the... More

Was this review helpful? Yes
Asheville, North Carolina
Top Contributor
51 reviews 51 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We went to this hotel impromptu for an overnight stay. The staff was very friendly and accommodating. We had a room with a jacuzzi tub, which sounded like a jet plane taking off. We reported this to the staff upon checkout. Breakfast was great and the breakfast service staff was attentive. We will stay here again.

Was this review helpful? Yes
Greenville, South Carolina
1 review
5 of 5 stars Reviewed 5 days ago NEW

I come through this area every few months and this is the ONLY place I will stay. The staff is one of the friendliest most accommodating I have seen. The location in central and walking dist to food and drinks. The outdoor hot tub is awesome too!,

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Casselberry
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

Stayed for 5 nights, employees were very friendly. Black mold on bathroom walls and ceiling. Room was clean other than that. Plan on being in the breakfast line for a loongg time. At least 30 minutes! Pool was good and clean.

Was this review helpful? Yes
Lori V, General Manager at SpringHill Suites by Marriott Pigeon Forge, responded to this review

Dear Gina3kids, Thank you for reviewing our beautiful SpringHill Suites by Marriott in Pigeon Forge TN. I appreciate you bringing to my attention the issues that you encountered during your recent stay with us. I apologize that we did not meet your - or our standards on room cleanliness, and I am working with my housekeeping staff to ensure the... More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

I would never pick this hotel ever again. My truck got broken into. The hotel had no cameras. I just felt unsafe after my stay. Their workers was very loud. They woke me out my sleep with their talking. They were very unfriendly. Over all, this was my worst vacation.

Was this review helpful? Yes 2
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 1 week ago via mobile

We had a late check in from driving up from Florida. The receptionist made us feel welcome. As expected, the room was super clean, the bed were inviting. The reason for the average rating is due to the breakfast. We were in line at 8:30. By the time we reached the food,they had power everything down. No attempt to provide... More

Was this review helpful? Yes
Lori V, General Manager at SpringHill Suites by Marriott Pigeon Forge, responded to this review

Dear Mr J, Thank you for reviewing our beautiful SpringHill Suites by Marriott in Pigeon Forge TN. I appreciate your input about our breakfast service during your stay, and would like to assure you that I have discussed this with my Breakfast Attendants. It is truly not our intent to turn our guests away, and we have used this review... More

Cambridge, Canada
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

From the moment my family and I walked in the door we were warmly welcomed by Cheyenne on the front desk. She quickly checked us in and told us if there was anything we needed to let her know. we found both Cheyenne & Kristina very friendly and helpful especially to our son Michael. Our room was wonderful & comfortable... More

Was this review helpful? Yes
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Additional Information about SpringHill Suites by Marriott Pigeon Forge

Address: 120 Christmas Tree Lane, Pigeon Forge, TN 37863
Phone Number:
Location: United States > Tennessee > Sevier County > Pigeon Forge
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites by Marriott Pigeon Forge 3*
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Also Known As:
Springhill Suites By Marriott Pigeon Forge Hotel Pigeon Forge

73 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style
#3 Family Hotel in Pigeon Forge #4 Business Hotel in Pigeon Forge #7 Romantic Hotel in Pigeon Forge
Hotel Class
Official Description (provided by the hotel)
SpringHill Suites by Marriott is an award winning property that is located in the heart of Pigeon Forge, Tennessee. Surrounded by the Great Smoky Mountains National Park, this jewel of a property is a favorite for guests who return year after year. Our well appointed spacious suites offer either a King or 2 Queen beds, full size sleeper sofas, microwaves, mini refrigerators, coffee makers, 37” LCD TV’s and complimentary high speed internet access. Guests love our indoor and outdoor pools, waterslide, hot tub with a waterfall, 24 hour state of the art fitness center and 24 hour market. Our complimentary full hot breakfast buffet is a family favorite. The SpringHill Suites by Marriott is an excellent location for meetings and events. With 1200 square feet of meeting space, it is a favorite spot for weddings, corporate groups, family reunions, sports teams and church groups. Guests will enjoy a variety of activities such as Dollywood, theaters, shopping, hiking, rafting and more! ... more   less 
Number of rooms
112

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