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SpringHill Suites by Marriott Pigeon Forge

Certificate of Excellence
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120 Christmas Tree Lane, Pigeon Forge, TN 37863
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SpringHill Suites by Marriott Pigeon Forge
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Ranked #6 of 94 Hotels in Pigeon Forge
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 days ago
Rosetta K Irvine, Kentucky, United States
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532 reviews from our community

Traveler rating
    376
    112
    31
    8
    5
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227
166
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (101)
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Irvine, Kentucky, United States
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Perfect place to stay, back off the main strip. nice and clean everything about it is nice. Family oriented. this is on the back road so traffic is easy to go and come. Everyone was very nice and considerate..

Was this review helpful? Yes
Nashville, Tennessee
Contributor
18 reviews 18 reviews
14 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We spent two nights at this property. It is a nice property and the staff is helpful. They were painting and you could tell they are making a real effort at keeping the place looking sharp. The rooms were fine but the mattress was about out of gas. It seems that there has been quite of bit of use, not... More 

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Waxhaw
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

The hotel is in the middle of everything! The hotel room are very clean and welcoming. Tech support was very helpful to my son when he called to hook up his XBox. Cheyenne made the checkin very easy and fun!

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Chattanooga, Tennessee
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

I generally would give this hotel a higher rating because we have stayed here several times and always felt it was nice and a good value. However, we had reservations for this evening and my husband had been sick all last night. When we called to cancel, we were told that the new "Marriott cancellation policy" was that we had... More 

Was this review helpful? Yes 2
Lori V, General Manager at SpringHill Suites by Marriott Pigeon Forge, responded to this review

Dear Choochooliz, Thank you for your review of our beautiful SpringHill Suites. I apologize that you may not have received Marriott's email regarding the cancellation policy change which states the new cancellation time is prior to 11:59pm the day before your arrival. We have found this to be an issue for several of our regular guests but as you know,... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I would highly recommend this hotel on arrival you will be greeted with smiles by Romelyn an Cheyenne an lori at the front desk they will get u all checked in an quickly welcome you on your stay! Throughout your stay you will meet a few other amazing workers merkie, Jessica and Dominick who will make sure you receive the... More 

Was this review helpful? Yes 1
Mogadore, Ohio
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

We were staying in a cabin and on the third night we ended up with no where to stay. It was early evening and we had no where to stay with our kids. I called Springhill and the man I spoke with was so helpful and got us a room within minutes! I believe his name was Dominic and he... More 

Was this review helpful? Yes 1
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Everyone was super nice from the first person to the last! We had the jacuzzi to ourselves in the morning which was great ! Hot tub then walk over snow, go down the water slide into super cold pool then hop back over to the hot tub! Our view from our room was excellent! We were able to watch the... More 

Was this review helpful? Yes 2
1 review
5 of 5 stars Reviewed 3 weeks ago

I highly recommended this hotel on arrival you will be immediately be greeted with smiles by Romelyn and Cheyenne at the front desk! They will get you all checked in quickly and welcome you on your stay! Throughout your stay you will meet few other amazing workers Merkie,Jessie and Dominic who will make sure you receive the best house keeping... More 

Was this review helpful? Yes
Marco Island, Florida
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

From the moment we walk in the staff was overly helpful. Christy, Katy & Romey made our stay very pleasant. There was a winter storm heading in and moving toward our home. We would receive updated weather reports under our door. Not just once but several updates daily. They knew we were busy with pageant details and could not head... More 

Was this review helpful? Yes 1
Knoxville, Tennessee
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The location of this hotel is excellent, just off the parkway within walking distance of several great restaurants and other activities. The entire staff was very professional and friendly, from the front desk to housekeeping. We had a king whirlpool suite, and while the whirlpool did take up a large corner of the bedroom area, the sitting room with microwave... More 

Was this review helpful? Yes 3
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