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The Lodges at The Great Smoky Mountains

222 Whistling Wind Way, Pigeon Forge, TN 37863
Hotel amenities
The Lodges at The Great Smoky Mountains
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24 reviews from our community

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    1
    2
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    2
    19
Date Rating
Sellersburg, Indiana
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed April 3, 2013

As an owner the accommadations were nice however the amenities were what slacked.What I mean is we arrived and checked in at 4pm.When we got to the room we had noticed that there wasn't any toilet tissue.We called the office to ask them for some toilet tissue and extra towels.The guy we talked to said he would bring some up... More

Was this review helpful? Yes 3
Amy H, Manager at The Lodges at The Great Smoky Mountains, responded to this review
April 8, 2013

We are glad you enjoyed the accommodations, and we are very sorry you had a negative experience receiving supplies for the weekend. We are very concerned that your experience was less than wonderful, and be assured we are addressing these issues and will have them corrected before your next stay. We appreciate all input and look forward to impressing you... More

Bogalusa, Louisiana, USA
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed February 15, 2013

Listened to the presentation with this woman that had lost a son-in-law somewhere overseas. She preached nothing but family together time. That's great if you get lots of vacation time but we don't. We were promised tickets to Dollywood which we did receive but we were to get a $100 credit for these tickets. That did not happen. They only... More

Was this review helpful? Yes 3
salandjonie, Manager at The Lodges at The Great Smoky Mountains, responded to this review
February 25, 2013

We are sorry you posted a negative review of our resort. It appears you didn't actually stay at our resort, you only attended a sales presentation. This site is to review your stay at our facility. The only reason we would not have gifted you the promised gifts is if you misrepresented yourself and you did not meet our qualifications... More

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Rogersville, Alabama
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed January 31, 2013

While on vacation recently in Pigeon Forge with my family, we visited "the Lodges" and took a tour. My wife and I enjoy traveling together and we did purchase a timeshare to better enjoy our vacations together. The sales person did explain to us many things that we were very interested in and even promised us several gifts if we... More

Was this review helpful? Yes 5
See 2 more reviews by jim s for Pigeon Forge
Amy H, Manager at The Lodges at The Great Smoky Mountains, responded to this review
February 11, 2013

Regarding the cruise you were to receive with your timeshare purchase, it was for a 5 day, 4 night Caribbean Cruise. After you contacted our company advising you and your wife were of the understanding that you were to receive a 7 day cruise, we contacted the sales staff in Pigeon Forge and they agreed to pay the additional upgrade... More

Richlands, Virginia
1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed January 23, 2013

We live close to Pigeon Forge and own property at a near by lake and wanted a "cheap" cabin rental for a long weekend and me and my family chose to use this timeshare company. We purchased a new construction lease in 2008 and returned for our purchased 4 day 3 night package in 2009 to find the sales pitch... More

Was this review helpful? Yes 6
Amy H, Manager at The Lodges at The Great Smoky Mountains, responded to this review
January 25, 2013

We are very sorry for your negative experience with our company. Pigeon Forge is our newest resort and in the earliest phase of construction with 3 buildings completed so far. Resorts with multiple buildings and swimming pools, hot tubs, recreational facilities, etc. take years to build. This location opened the on-site sales center in May 2009 and finished completion of... More

Athens, Alabama
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed January 16, 2013

Recently visited the Lodges and found them to be a large group of salespersons selling a huge bag of lies.Don't trust these people, even to watch your kids while they attempt to sell you on their bag of lies.The sales staff will promise you all sort of gifts if you will buy into their bag of lies and some of... More

Was this review helpful? Yes 5
Amy H, Manager at The Lodges at The Great Smoky Mountains, responded to this review
February 1, 2013

We are sorry you felt the need to post a negative review of our resort in Pigeon Forge. Our construction in Pigeon Forge is ongoing in accordance with our current development plans. Our latest cabin features 3 one bedroom condos and 3 two bedroom condos. Regarding your "friend" that you claim is an owner with us, we would be happy... More

Centerville, Ohio, United States
1 review
4 of 5 stars Reviewed January 14, 2013

My family (3 generations of ladies) went to visit Pigeon Forge in May 2012. During our trip, we were offered some free entertainment coupons for listening to a presentation. Tim Williams had the challenge of dealing with myself, plus 5 other crazy ladies. Nothing but laughter came out of our presentation room. After asking a million and one questions, I... More

Was this review helpful? Yes
Amy H, Manager at The Lodges at The Great Smoky Mountains, responded to this review
January 16, 2013

Thank you so much for taking the time to post this positive review. We are happy you and your friends and family enjoyed the cabin and look forward to your future stays with us! More

Alabama
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed November 9, 2012

This company sold a 2-night accommodation to my 83 year old in-laws for $169.55. Their health is so bad, there is no way they could take a trip. When explaining the situation to Deborah and asking for a refund and willingness to show proof with a physician letter, she said she felt they would be able to refund the money... More

Was this review helpful? Yes 14
Amy H, Manager at The Lodges at The Great Smoky Mountains, responded to this review
November 30, 2012

This reviewer is not our customer and did not stay at our resort. They posted on behalf of their in-laws. Not only have we assisted our customer to the point of refunding their purchase, we have asked this poster to revise her review and she has failed to do so. It's unfortunate that this review was from someone that has... More

Wilson, N. C.
1 review
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed October 20, 2012

Received a call about attending a time-share meeting. Told the lady, I think I have been there 3 months ago. She said no we checked the computer and it has been 2 years a superrvisor check and also told me the same. When we received a email about The Lodges and a map we knew it was the same place.... More

Was this review helpful? Yes 8
Amy H, Manager at The Lodges at The Great Smoky Mountains, responded to this review
October 23, 2012

We are sorry for your negative review regarding our resort. We would be happy to get your package cancelled, please call Customer Service at 1-866-895-9700 Monday through Friday from 8:30 a.m. to 5:30 p.m. CST so we can assist you. We wish you the best in your future travels. More

Pigeon Forge
1 review
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed October 10, 2012

2nd visit in 2 years, same old story. 2 cabins were built in 2010, now they have 3. At this rate the 92 cabins, 4 condo towers and water park will be completed in 150 years. We were also told this resort would back up to Veterans Boulevard, but according to the map I saw that is physically impossible. Both... More

Was this review helpful? Yes 10
Amy H, Manager at The Lodges at The Great Smoky Mountains, responded to this review
October 16, 2012

We are sorry you felt the need to post a negative review of our resort in Pigeon Forge. Our construction in Pigeon Forge is ongoing in accordance with our current development plans. Our on-site sales center opened in May 2009 and we finished completion of our latest cabin in February 2012. Vacation ownership is a good choice for many families,... More

middle Tennessee
Reviewer
5 reviews 5 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed August 30, 2012 via mobile

We were browsing the internet for discount rates on lodging in Pigeon Forge and came across Stayhereplayhere.com. They offered discount packages for a stay in Pigeon Forge. I was offered 3 nights/4 days, $50 to use on shows or attractions, $25 dinner card, and 2 nights/3 days for future use. We also could use all of the resort amenities on... More

Was this review helpful? Yes 11
See 4 more reviews by grayghost931 for Pigeon Forge
Amy H, Manager at The Lodges at The Great Smoky Mountains, responded to this review
October 5, 2012

We are very sorry for your negative experience with our company. Pigeon Forge is our newest resort and in the earliest phase of construction with 3 buildings completed so far. Resorts with multiple buildings and swimming pools, hot tubs, recreational facilities, etc. take years to build. This location opened the on-site sales center in May 2009 and finished completion of... More

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Additional Information about The Lodges at The Great Smoky Mountains

Also Known As:
Grand Crowne Resort At Pigeon Forge Hotel Pigeon Forge
Grand Crowne Resort At Pigeon Forge Hotel
Address: 222 Whistling Wind Way, Pigeon Forge, TN 37863
Region: United States > Tennessee > Sevier County > Pigeon Forge
Amenities:
Fitness Center Free High-Speed Internet Free Parking Pets Allowed Swimming Pool Wheelchair access
Hotel Style:
Ranked #57 of 61 Specialty lodging in Pigeon Forge

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