The "Grand" Resort is anything but. This is an old hotel with old rooms. Think 1970's Holiday Inn's. Staff was nice during check-in. That became the high point of the stay. Stayed 2 nights and no one cleaned our room after the first night. Had to call and ask to have clean towels delivered. Outside entrances are never desirable, but... more

I booked quickly, too quickly, without reading reviews and trusting their website. When we arrived and the parking lot for several hundred cars had less than 20 in it on a bustling Friday, we were wary. When we walked in and the front desk clerk was wearing a ratty t-shirt and there was an Elvis impersonator (from the less fortunate... more

My wife and I saw a picture and write up of this hotel in a AAA book. It looked nice. Once at the hotel, the lobby seemed OK, but after going to the back part of the place, it was pretty dirty. We arrived after dark, and when going to the room, all the outside lights were out.. We called... more

Ive stayed at alot of hotels in my life. My husband and I are in our 50s, easy going type people,not to hard to please. My son is getting married tomorrow Saturday Nov 7th here. We arrived into Pigeon Forge, Wednesday, checked in, walked into our room and I was unhappy. This place has not been updated I think since... more

When we entered the room we noticed a stain on the floor that looked like where a dog had urinated. I walked over to the bed and noticed dog poo on the floor near the head board. We asked to be moved to another room, this one was not much better. We had to kill spiders on the walls and... more

lobby looked nice so i payed and signed NO REFUND paper. Got to the room by climbing NASTY steps where u had to step over trash and emergency fire hoses boxes were busted out with no hoses. The room stunk so that we left the door open for 1 hour. The sheets were VERY dirty so that I requested the... more

2 friends and I went on the Adventure con weekend that delt with a hotel package that include room and convetion tickets. Well one of my friends wedding bands went missing while the hotel staff was "cleaning" the room, the convention was a bust, we ordered a cot on friday we left sunday and never saw the thing once. The... more

We stayed at the grand resort hotel for two nights, the first room we were given had mold on the footboard of the bed and the carpet was wet, the bed also moved to one side when sat on. we did get moved to another room where the tv quit working and the coffee pot would not work properly. we... more

On Saturday, September 5, 2009 my wife and I decided at the last minute to go to Pigeon Forge, Tn for the Labor Day weekend. I got online and looked for rooms to see if any were available. Most were booked., but I did find one called Grand Resorts Hotel. The pictures looked OK, as did the write up. I... more