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RiverStone Resort & Spa

4.0 of 5 212 Dollywood Lane, Pigeon Forge, TN 37863
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#7 of 49 hotels in Pigeon Forge
394 Reviews 4.5 of 5 stars
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Certificate of Excellence 2014
RiverStone Resort & Spa
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RiverStone Resort & Spa
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  • Reviews (394)
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394 people have reviewed this hotel

Traveler rating
    285
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5
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (118)
Date | Rating
  • English first
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English first
Conover, North Carolina
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed yesterday NEW

Our third visit to RiverStone did not disappoint our 7 year old grandson. For three days, we enjoyed the indoor pool early in the morning and late in the evening and the Lazy River during the day. The accommodations are spotless and high end, the setting is absolutely beautiful with views of the Smoky Mountains and it is the perfect... More

Was this review helpful? Yes
Cumming, Georgia
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Place is beautiful, the lazy river pool is not huge but fun for the whole family. Will visit again go sure! Service is good. When requested extra towels and blankets, these were brought up in a timely fashion. Close to Dollywood and many restaurants.

Was this review helpful? Yes
RiverStoneGM, General Manager at RiverStone Resort & Spa, responded to this review

We are excited to hear that you enjoyed your stay at the resort and made good use of the lazy river. And yes the location cant be beat due to the fact we are within walking distance to so many attractions, restaurants, and shops. I hope you enjoyed the beauty of The Great Smoky Mountains and all that the area... More

Oslo, Norway
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 6 days ago NEW

After booked a luxurious two bedroom suite we also announced our arrival to be fairly early and before 12 noon. Reception told us not a problem and would try to make our room available for that time. We arrived before 12, but the room was not available before 5pm! When we finally got into the suite there were light bolbes... More

Was this review helpful? Yes 1
RiverStoneGM, General Manager at RiverStone Resort & Spa, responded to this review

I am so sorry that you had this experience. And I want to assure you that this is in no way the standard here at Riverstone. We want every guest to leave happy and relaxed everytime. If you would like to give me a call at 866-908-0660, I would love to discuss these issues in depth with you. I look... More

NY
Senior Contributor
37 reviews 37 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This was our second time at RiverStone Resort and Spa in Tennessee! We loved it so much last year we had to come back for more! This is a beautiful place to stay. The rooms are so big, it is truly a home away from home. Our family wants to make this our yearly vacation spot! You are just seconds... More

Was this review helpful? Yes
RiverStoneGM, General Manager at RiverStone Resort & Spa, responded to this review

Im sure I can speak for all the staff here at Riverstone and say that we all appreciate your comments so much. We take a lot of pride in the cleanliness of the units as well as the grounds of the resort, and we are happy to hear that you agree. And I have to agree with your family and... More

Lynchburg, Virginia
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

We have stayed at the Riverstone at least a dozen times and no matter what room or condo we have it is always quiet and clean. We learned the first time in 2007, do not have the air conditioner set at 75 degrees in the living area and have the fireplace on. It gets cold in the bedrooms. Ha Ha... More

Was this review helpful? Yes
RiverStoneGM, General Manager at RiverStone Resort & Spa, responded to this review

Thank you so much for your continued loyalty year after year. We try to always provide our guests with the best product and service year after year, and I am happy to hear that we have provided just that. Its our guests that keep us striving to always be the best and again Thank You so much for your continued... More

High Point, North Carolina
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

This is a great place, stayed in condo #114. From the room size to the pool we were wowed. Our problems however were with housekeeping leaving a pile of dog crap in the dining room in a suite that does not permit pet's. When we notified the front desk we got nothing... Not even as much as a sorry Mr.... More

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RiverStoneGM, General Manager at RiverStone Resort & Spa, responded to this review

I am so sorry that you had an issue such as this upon your arrival. If you would give me a call at the resort 866-908-0660 I would love to speak with you in detail about this and find out more information. Again I apologize and look forward to speaking with you. More

Chatsworth, Georgia
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 1 week ago

I love this place. Feeling like a king has never been so affordable. This place has beautiful rooms with a full kitchen and outdoor GRILLS, who doesn't like to grill. I love it had a great dinner with family and friends. The service was great. I met April, the Manager, and she was very helpful letting me know about the... More

Was this review helpful? Yes
RiverStoneGM, General Manager at RiverStone Resort & Spa, responded to this review

You feeling like a king is exactly how we want you to feel while staying here at Riverstone. Vacation should be relaxing and calming and sounds like we accomplished just that for you. Thank you so much for the wonderful comments about the management and staff. They all strive daily to exceed any guest service you have experienced before, and... More

Chagrin Falls, Ohio
Contributor
12 reviews 12 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed in room 213 on the ground floor with a view of the golf course in a stunning 2 bedroom unit. We were blown away by the room. Very clean, spacious and comfortable (best bed ever) and it had everything we needed to enjoy our vacation. The resort was great, very clean and quiet and the staff was friendly and... More

Was this review helpful? Yes
RiverStoneGM, General Manager at RiverStone Resort & Spa, responded to this review

It is music to our ears when our guests have the experiences at Riverstone like the one you just described. Im so happy we met all your needs and expectations. I agree we do in fact have a wonderful location and staff. And the 24 hour pool is in fact rare to find in most hotels / resorts. We understand... More

Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We rented through an owner and couldn't be more pleased with this resort! This was our 2nd time here. Resort is beautiful. Great location. Loved the indoor pool and lazy river. Condo is spacious with everything you need!

Was this review helpful? Yes
Beverly Hills, Michigan
Senior Reviewer
9 reviews 9 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We fell into this little gem by accident! It's just a great place to stay. We stayed in 2 different condos while there. Each condo was beautiful and clean. I am so picky about cleanliness and this place was spotless. They offer a full kitchen to cook meals in. There is a beautiful golf course and a great spa. I... More

Was this review helpful? Yes
RiverStoneGM, General Manager at RiverStone Resort & Spa, responded to this review

I am happy to hear that you found us and decided to stay with us. And that all your expectations were met. I will pass along your comments to the housekeeping staff about the cleanliness of your unit. And Im glad you not only got to enjoy the area, but also took the time to take in all the beauty... More

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Additional Information about RiverStone Resort & Spa

Address: 212 Dollywood Lane, Pigeon Forge, TN 37863
Phone Number:
Location: United States > Tennessee > Sevier County > Pigeon Forge
Price Range (Based on Average Rates): $$
Hotel Class:4 star — RiverStone Resort & Spa 4*
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Also Known As:
Riverstone Hotel Pigeon Forge

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Official Description (provided by the hotel)
Explore the essence of the Smokies in a beautiful one to four bedroom condo with spacious rooms, custom furniture, flat-screen TVs, full kitchens and fireplaces. Relax at lazy river, indoor pool, and at our spa. Located just one mile from Dollywood. ... more   less 
Number of rooms
130

Questions & Answers

Questions? Get answers from RiverStone Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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