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RiverStone Resort & Spa

4.0 of 5 212 Dollywood Lane, Pigeon Forge, TN 37863
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Certificate of Excellence 2014
RiverStone Resort & Spa
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RiverStone Resort & Spa
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433 reviews from our community

Traveler rating
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257
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Brantley, Alabama
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 4 days ago NEW

We considered a cabin, but ultimately decided to try Riverstone Resort based upon its good reviews. We were not disappointed! The condos were very clean, spacious, and had everything we needed for a long weekend. The area is quiet, yet convenient to restaurants and attractions. We would definitely stay there again and recommend it to others.

Was this review helpful? Yes
RiverStoneGM, Assistant Guest Services Manager at RiverStone Resort & Spa, responded to this review

We are so glad that you enjoyed your first trip to RiverStone! We are so happy that you found our accommodations to be top notch and that everything that you needed for your long weekend was provided for your stay! You are correct that our location is fantastic as you are close enough to all of the restaurants and attractions... More 

Chapin, United States
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

Riverston Resort and Spa is in a great location. Off the main strip which is more quiet but yet very convenient to walk or drive. The condos are spacious, nicely appointed and very clean. We use to rent a chalet but have found Riverstone is more reasonable and in an area where there's lots of things to do. They have... More 

Was this review helpful? Yes
RiverStoneGM, Assistant Guest Services Manager at RiverStone Resort & Spa, responded to this review

Thank you so much for your review! We try to exceed our guests expectations on a daily basis, and are so glad that you enjoyed your stay with us! You are correct that our location in Pigeon Forge is perfect, minutes away from all of the attractions! I'm so glad to hear you were able to enjoy our exceptional spa... More 

North Miami Beach, Florida
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My family and I stayed at Riverstone resort for the holiday and we couldn't have made a better choice. A little skeptic and out of our comfort zone, Receptionist made checking in smooth and simple. Once we got to our room, we were more wowed with the decor and size. We had more than enough space to relax in separate... More 

Was this review helpful? Yes
RiverStoneGM, Assistant Guest Services Manager at RiverStone Resort & Spa, responded to this review

I am so glad to hear that we were able to exceed your expectations! I will make sure and let our front desk agents know what a wonderful job they are doing in keeping the check in process quick and easy! I am happy to know that our spacious condo allowed you to spend time relaxing as well as gathering... More 

Wilmington
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was our second time visiting Riverstone Resort. It didn't disappoint. We stayed in a 2 BR 2BA overlooking the river. The condo was wonderful. It was very clean and well maintained. Only negative was hot water running out/low after just one shower. Called maintenance and they came out but really never solved the problem. Overall, our stay here was... More 

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RiverStoneGM, General Manager at RiverStone Resort & Spa, responded to this review

Thank you for your kind words and great review. I am glad that you enjoyed your stay here with us and that found everything suitable to your needs. I am sorry that you had issues with your hot water. And I hope that everytime you are in the area you and your family return to stay with us here at... More 

Senior Contributor
21 reviews 21 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was our first time staying at RiverStone but it will not likely be our last. It exceeded our expectation on almost every level. The room was spacious, clean, stocked kitchen, beautifully furnished & up scale. We have spent New Years in PF the last 16 years and this is by far the best condo unit we have rented. My... More 

Was this review helpful? Yes
RiverStoneGM, General Manager at RiverStone Resort & Spa, responded to this review

Thank you so much for your kind words and wonderful review. We try everyday to exceed our guests expectations and glad that we managed to exceed yours. We take such pride in our property and our customer service and I know all the staff will be thrilled to hear that all their hard work and effort did not go unrecognized.... More 

High Point, North Carolina
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 3 weeks ago

We had a two bedroom condo which was very spacious and clean. The resort is not in walking distance to any restaurant nor does it have its own restaurant or provide a buffet breakfast. The beds and pillows were lumpy and extremely uncomfortable and should be replaced. For these two previous reasons we will not be returning. Had a massage... More 

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RiverStoneGM, General Manager at RiverStone Resort & Spa, responded to this review

Im sorry to hear that you had a less than amazing experience with your stay here at Riverstone. I would love to discuss these issues with you in person so that I can address them and make sure that they are taken care of promptly. We strive for each of our guests to nothing less than an amazing experience. So... More 

Slidell
Contributor
14 reviews 14 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Great couples' massage in a quiet and relaxing spa. Recommended by lodge at Buckberry and we were not disappointed. Lobby was beautiful. Spa staff was friendly and helpful. Really enjoyed massage. Easy to find, right near Dollywood in pigeon forge.

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Miami, Florida, United States
Contributor
18 reviews 18 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I'd like to begin in pointing out that I am a very picky traveler where cleanliness, upscale accommodations, location and customer service are an absolute must. Riverstone Resort and Spa received an A++++++++. I haven't even checked out just yet, but had to share my experience thus far. OMG!!! from the moment we arrived, our family of four (2 adults,... More 

Was this review helpful? Yes
RiverStoneGM, General Manager at RiverStone Resort & Spa, responded to this review

First let me say Thank You for choosing Riverstone! And thank you so much for all your wonderful comments. We do try to maintain the highest standards in not only our condos but our guest service and grounds as well. I know your son will love attending the University of Tennessee, it is an excellent school and I know he... More 

Contributor
18 reviews 18 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Although the rooms are a little pricey compared to other rates... You absolutely get what you pay for. The rooms are excellent, there's an indoor pool and hot tub and a spa. He location is perfectly centered in Pigeon Forge and a short drive to Gatlinburg. We have stayed here several times and keep coming back! There are mountain views... More 

Was this review helpful? Yes
RiverStoneGM, General Manager at RiverStone Resort & Spa, responded to this review

Nothing puts a smile on our face like hearing that our guests return year after year! We work hard to always maintain the highest standards for our guests with each stay. We are extremely pleased that year after year you keep staying at Riverstone and that we are able to maintain your expectations. We will always do our best to... More 

Nashville, TN
Contributor
14 reviews 14 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This was our first trip to the area with 2 young children & I was a little uncertain about what to expect. When it comes to comfort, cleanliness & quiet, I am fairly high maintenance. We stayed in a second floor 2 bedroom unit with twin beds (226). The unit was extremely clean and spacious and well appointed. The patio... More 

Was this review helpful? Yes
RiverStoneGM, General Manager at RiverStone Resort & Spa, responded to this review

I am so glad that you choose to stay with us and that you had a wonderful time and enjoyed everything Riverstone has to offer. I will pass along your comments to our housekeeping department, They will be grateful that you found everything clean as they do work so hard in always making Riverstone clean and looking its best for... More 

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Additional Information about RiverStone Resort & Spa

Address: 212 Dollywood Lane, Pigeon Forge, TN 37863
Location: United States > Tennessee > Sevier County > Pigeon Forge
Price Range (Based on Average Rates): $$
Hotel Class:4 star — RiverStone Resort & Spa 4*
Number of rooms: 130
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Also Known As:
Riverstone Hotel Pigeon Forge

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