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RiverStone Resort & Spa

Certificate of Excellence
212 Dollywood Lane, Pigeon Forge, TN 37863
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Best prices for: 1 room 1 guest
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RiverStone Resort & Spa
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RiverStone Resort & Spa
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456 reviews from our community

Traveler rating
    331
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    8
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (128)
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Lexington, South Carolina
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago

My wife and I stayed here in April. Very nice condos and extremely clean and well maintained. The only complaint is that they turned the gas off to the fireplaces too soon and the walls have to be paper thin. We could hear our next door neighbors and the neighbors below us like they were in our rooms. Even though... More 

Was this review helpful? Yes 3
RiverStoneGM, Guest Services Manager at RiverStone Resort & Spa, responded to this review

I'm happy to hear that you found our condos to be so clean and well kept. I do apologize that you were inconvenienced by the noise from your neighbors, if at anytime you are disturbed during your stay you are always welcome to contact the front desk and we can make contact with the unit that is being disruptive. Also,... More 

Monett, Missouri
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a nice property with a good location just off the main strip. My wife and I stayed three nights in early April in a one bedroom unit. My only gripes, 1) no trash removal and no place to go with it. I, and others, were leaving bags of trash in front of the building because there were no... More 

Was this review helpful? Yes 2
RiverStoneGM, Guest Services Manager at RiverStone Resort & Spa, responded to this review

Thank you so much for your review! I do want to let you know that there are trash doors across from the elevators on every floor of every building which are accessible with your key card to dispose of trash during your stay. Or, if you call the front desk we can have our housekeeping staff come and pick up... More 

New Richmond, Ohio
Top Contributor
127 reviews 127 reviews
15 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed here for a few days in November but did not get to enjoy it. My family has always stayed at a different resort and were skeptical when I recommend this. We all LOVED it. Our room overlooked the golf course and so my husband spent most of his time on the balcony talking with the golfers. My kids... More 

Was this review helpful? Yes 3
RiverStoneGM, Guest Services Manager at RiverStone Resort & Spa, responded to this review

It was so wonderful to receive your excellent review! I'm happy to hear you enjoyed our spacious condo, and it sounds like your kids did too! Our full kitchens are always useful especially when town is super busy. Sometimes people overlook that we have the washing machine and dryer in each and every unit so I am happy to hear... More 

Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We come to Tennessee at least once a year sometimes twice. We always try to stay here for many reasons. I love that some of their units are pet friendly. I have a crippled dog, who must come with me because her care is so demanding. I do wish there were more pet friendly units, and especially wish the pet... More 

Was this review helpful? Yes 4
RiverStoneGM, Guest Services Manager at RiverStone Resort & Spa, responded to this review

I am so happy to hear that you choose to return to RiverStone each year when you visit Pigeon Forge! As our condos are privately owned, it is up to the individual owners to decide if they would like to make their unit pet friendly. Therefore, there is no way for us to make more of our units pet friendly... More 

Chicago, Illinois
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We loved our stay at RiverStone. The price was very good for a 3 bedroom condo. The resort was very quiet at night, we didn't hear our neighbors at all. The location was excellent - far enough off the main strip to remain quiet but close enough so getting a bite to eat or wandering around town wasn't a huge... More 

Was this review helpful? Yes 2
RiverStoneGM, Guest Services Manager at RiverStone Resort & Spa, responded to this review

Thank you so much for taking the time to write your kind review! I am so glad to hear that you enjoyed your stay in one of our luxurious 3 bedroom condos! I have to agree that the amount of space in the 3 bedroom condo gives plenty of room for everyone to enjoy their own spaces as well as... More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

We visit Pigeon Forge at least twice a year and always try to stay at Riverstone. Friendly staff, awesome facilities and can't wait till the next visit. Great foreveryone, secluded but yet one block from parkway.

Was this review helpful? Yes 1
RiverStoneGM, Guest Services Manager at RiverStone Resort & Spa, responded to this review

It is so lovely to hear that you always return to RiverStone Resort! We always love to hear from our repeat guests, and that they feel that we continue to exceed their expectations stay after stay, year after year. One of the best things about our property is how centrally located we are, yet how secluded you feel even though... More 

Chattanooga, Tennessee, United States
Contributor
14 reviews 14 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed there 2 nights and the one bedroom was awesome. Very clean, well stocked, very nice. Check in was easy and the people were nice. Parking was free and there were no other extra costs (like the dreaded "resort fee") other than the Cleaning Fee (and taxes, of course) which is all clearly spelled out prior to you placing... More 

Was this review helpful? Yes 1
RiverStoneGM, Guest Services Manager at RiverStone Resort & Spa, responded to this review

Thank you very much for your review. It is because of guests like yourself that we can continue to grow, learn, and exceed our guests expectations. I am happy to hear that you were so pleased with your condo, and that you found our staff to be so friendly and accommodating. I am sorry to hear that your experience at... More 

Kingsport, Tennessee
Top Contributor
63 reviews 63 reviews
16 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed there one night a couple weeks ago for a girl's night away birthday trip. When we arrived, we were given an upgrade and, man, how nice that turned out to be! We ended up with a 4-bedroom, 4 bath condo with so many nice amenities - a stone fireplace with gas logs, a first floor balcony off the living... More 

Was this review helpful? Yes 1
RiverStoneGM, Guest Services Manager at RiverStone Resort & Spa, responded to this review

I am happy to hear that you enjoyed the free upgrade that you were given to a 4 bedroom condo! All of our condos feature the granite countertops in the kitchen, along with the full size kitchen appliances. The gas fireplaces in all of our condos are always great to relax by as well! We hope to see you again... More 

New Jersey
Reviewer
3 reviews 3 reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed March 26, 2015

Very nice property.Peaceful,pleasant & calm hotel.We stayed for a night in Oct. 2014.Suite kitchen is well equipped.We were a total of 6 people & we thoroughly enjoyed our stay after a tiring day of outdoor activities at Smokies.Would love to stay again in this hotel.

Was this review helpful? Yes 1
RiverStoneGM, Assistant Gust Services Manager at RiverStone Resort & Spa, responded to this review

October is such a wonderful time to visit our property, I'm happy to hear that you enjoyed your stay last year! Having a full size kitchen which includes all of the cookware and dishes that you could need is a huge benefit of staying with us and can help you to avoid all of the crowds in town during our... More 

Franklin, Tennessee
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 25, 2015

This was our second time staying at this resort- first time was for 4th of July 2012. This trip (March 2015) I took my daughter (12 years old) and a friend to this resort for spring break and we had a great time! We had one of the 2 bedroom/2 bath condos and there was a TON of room. The... More 

Was this review helpful? Yes
RiverStoneGM, Assistant Guest Services Manager at RiverStone Resort & Spa, responded to this review

It is so wonderful to hear that your second visit to RiverStone was as good as your first! Our 2 bedroom condos are super spacious and I'm happy that you were able to enjoy all of the space! We have recently tried to simplify our check in process and am glad that you found the process to be quick and... More 

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