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RiverStone Resort & Spa

Certificate of Excellence
212 Dollywood Lane, Pigeon Forge, TN 37863
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RiverStone Resort & Spa
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RiverStone Resort & Spa
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448 reviews from our community

Traveler rating
    326
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    8
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260
82
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5
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (126)
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New Jersey
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

Very nice property.Peaceful,pleasant & calm hotel.We stayed for a night in Oct. 2014.Suite kitchen is well equipped.We were a total of 6 people & we thoroughly enjoyed our stay after a tiring day of outdoor activities at Smokies.Would love to stay again in this hotel.

Was this review helpful? Yes
RiverStoneGM, Assistant Gust Services Manager at RiverStone Resort & Spa, responded to this review

October is such a wonderful time to visit our property, I'm happy to hear that you enjoyed your stay last year! Having a full size kitchen which includes all of the cookware and dishes that you could need is a huge benefit of staying with us and can help you to avoid all of the crowds in town during our... More 

Franklin, Tennessee
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 1 week ago NEW

This was our second time staying at this resort- first time was for 4th of July 2012. This trip (March 2015) I took my daughter (12 years old) and a friend to this resort for spring break and we had a great time! We had one of the 2 bedroom/2 bath condos and there was a TON of room. The... More 

Was this review helpful? Yes
RiverStoneGM, Assistant Guest Services Manager at RiverStone Resort & Spa, responded to this review

It is so wonderful to hear that your second visit to RiverStone was as good as your first! Our 2 bedroom condos are super spacious and I'm happy that you were able to enjoy all of the space! We have recently tried to simplify our check in process and am glad that you found the process to be quick and... More 

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

We were recommended to stay here from a friend and we are so happy we did! We had trouble the first night with our booking because of Expedia but the resort staff was so amazing and helped us way more than the Expedia people! We stayed in a 2bdrm and it was amazing! We used the kitchen everyday for lunch... More 

Was this review helpful? Yes
RiverStoneGM, Assistant Guest Services Manager at RiverStone Resort & Spa, responded to this review

I am so glad to hear that you all were able to enjoy your stay! I was the one who checked you in, and I am happy we were able to work things out with Expedia for you! Having a full kitchen to cook in is definitely a perk of staying here as all of our condos feature full kitchens... More 

Prestonsburg, Kentucky, United States
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We always stay here! Very kid friendly and roomy for the kids to roam and still allow mommy and daddy to have alone time with each other in the condo. Convenient to the strip and to the Veterans Blvd. The pool is always great and relaxing. The view of the golf course is to die for!! We always stay in... More 

Was this review helpful? Yes 1
RiverStoneGM, Assistant Guest Services Manager at RiverStone Resort & Spa, responded to this review

It is always so wonderful to receive a review from one of our repeat guests! I'm glad to hear that you have made RiverStone your home away from home in the Smokies! Our guests needs are our number 1 priority so I'm happy we were able to accommodate you on your previous stay when you had your surgery. I know... More 

Murfreesboro, Tennessee
Contributor
19 reviews 19 reviews
7 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here for a youth conference at the new Pigeon Forge conference Center. VERY convenient to the center. Resort was right off of the strip as you head towards Gatlinburg-end of Pigeon Forge. We had a 3 bedroom condo. Very clean & maintained. Comfy beds. We used the indoor pool & the kids loved it. We will definitely have... More 

Was this review helpful? Yes 1
RiverStoneGM, Assistant Guest Services Manager at RiverStone Resort & Spa, responded to this review

Thank you so much for letting us know how much you enjoyed your stay! I have to agree that our location in relation to the LeConte Conference Center is very convenient, and being located only about a block off of the main Parkway you are never to far from all that Pigeon Forge and Gatlinburg have to offer! I'm happy... More 

Mooresboro, North Carolina
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This resort is a very nice place to stay in Pigeon Forge. It is conveniently located to restaurants and shopping. The condos are nicely decorated and spacious. The beds were comfortable and everything was very clean. This was our third time staying at RiverStone and we have been pleased every time.

Was this review helpful? Yes 1
RiverStoneGM, Asistant Guest Services Manager at RiverStone Resort & Spa, responded to this review

It is so nice to receive such a great review from a repeat guest! I am so happy that you have chosen to return to RiverStone again and again! We always strive to make each guest experience as special as possible and are so pleased that you continue to enjoy each stay with us! It pleases me to hear that... More 

Madison, Indiana
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

During a recent snowstorm we were forced to cancel our reservation in a cabin in Gatlinburg and needed to find another place to stay. I checked out Riverstone Resort & Spa and decided to make a reservation. The process was fast and easy and the girl I spoke with ( I believe her name was Michelle) was pleasant. Check in... More 

Was this review helpful? Yes 1
RiverStoneGM, Assistant Guest Services Manager at RiverStone Resort & Spa, responded to this review

Thank you so much for you kind review! I am so glad we were able to accommodate you during all that snow we were getting, and to know that you found our front desk staff to be so warm and friendly at check in! We have an amazing housekeeping staff that really does keep our condos looking fantastic! I hope... More 

Augusta, Georgia
Top Contributor
62 reviews 62 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Great location in the middle of Pigeon Forge and not far from Gatlinburg! Close to restaurants and activities! Beautiful condos! Great for couples or families! We shared a 2-room unit with friends of ours and had all of the privacy that we needed for a romantic weekend! Great value for a beautiful place to stay!

Was this review helpful? Yes 1
RiverStoneGM, Assistant Guest Services Manager at RiverStone Resort & Spa, responded to this review

I am happy to hear that you enjoyed your stay with us here at RiverStone. Being centrally located to all of the restaurants and attractions as well as only being about 5 miles from Gatlinburg is definitely a great benefit of staying with us! I'm glad to hear you found our 2 bedroom condo spacious enough to allow each couple... More 

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 18, 2015

We stayed for 2 nights, I tried to leave after the first night but could not get out of contract. It is small for the price. We went to go to bed and there was hair all in the bed. The pillows are the worst! My neck is kiling me from sleeping on a log...We stayed at Cherokee Lodge last... More 

Was this review helpful? Yes 2
RiverStoneGM, Assistant Guest Services Manager at RiverStone Resort & Spa, responded to this review

I am very sorry to hear of the issues you had during your stay. Upon reading your review I pulled up your reservation and did see where you had spoken with someone about checking out early, however it seems that you did not let us know of the issues you were having with your condo. I wish we would have... More 

Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 16, 2015 via mobile

This resort is wonderful. Property is well maintained and gorgeous. The condos are huge, well equipped and so clean, like new! I felt like I could live here...didn't want to leave. The spa is nice and relaxing, very friendly and welcoming staff. Will be back again soon for sure. Highly recommended! !!!

Was this review helpful? Yes 3
RiverStoneGM, Asst. Guest Services Manager at RiverStone Resort & Spa, responded to this review

Thank you so much for your kind review! We are so pleased to hear that you enjoyed our beautiful property and condo during your stay! I am so glad that you were able to enjoy services from our top rated spa while you were here as well! I'm happy to hear that you left feeling relaxed and rejuvenated! We really... More 

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