We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Holiday Inn Express Pigeon Forge/Dollywood

2.5 of 5 308 Henderson Chapel Road, Pigeon Forge, TN 37863
Hotel website
Hotel deals
Special Offer
Save on Hotel Packages!
Best prices for -
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Holiday Inn Express Pigeon Forge/Dollywood
Professional photos View all
Browse nearby
Holiday Inn Express Pigeon Forge/Dollywood
Write a Review

212 reviews from our community

Traveler rating
    76
    62
    43
    21
    10
See reviews for
91
66
4
5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (212)
  • Mar-May only
    (48)
  • Jun-Aug only
    (76)
  • Sep-Nov only
    (52)
  • Dec-Feb only
    (36)
All months
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

We stayed over Thanksgiving and had a GREAT experience! The staff was warm and welcoming and upon checking out early (no fault of theirs) they asked, (jokingly) 'was it something we did?' 'Of course not', I said. When we got home I realized I'd left my medication somewhere and it could only be in the room. I panicked and called... More 

Was this review helpful? Yes 1
Anna L, Front Office Manager at Holiday Inn Express Pigeon Forge/Dollywood, responded to this review

Thank you so very much for the five star rating. It is so very good to hear that we made your stay a wonderful experience for you. I have told Darlene of your kind words. We hope that we will have the pleasure of you coming back to stay with us in the near future. More 

Roanoke, Virginia
Top Contributor
102 reviews 102 reviews
11 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed November 14, 2014

Spent one night at Holiday Inn Express Pigeon Forge/Dollywood and had a wonderful visit. The Check was quick and we were in our room in a matter of minutes. The room was clean and our bed was first class. The walls at the hotel are somewhat thin, when the guest next door left the door slam was like fireworks going... More 

Was this review helpful? Yes
Anna L, Front Office Manager at Holiday Inn Express Pigeon Forge/Dollywood, responded to this review

Thank you for taking time to tell us about your stay. Thank you so very much for the five star rating also, we strive to make your stay a great one. We so very much look forward to your nest stay with us. I will be sure to let the staff know that you gave them a 100 percent. Hope... More 

cottonwod, az
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed October 23, 2014

If I can't have a decent bed for good sleep, breakfast and any other nice amenities don't mean anything. Bed was hard and like sleeping on the floor with a 1 inch cushion. Slept terrible and back hurt in the morning.

Was this review helpful? Yes
Anna L, Front Office Manager at Holiday Inn Express Pigeon Forge/Dollywood, responded to this review

We are sorry to hear that you did not get a good nights sleep. I know this doesn't help your stay, but we are in the process of replacing our mattresses. I hope that you will consider giving us another try. More 

Swansea, United Kingdom
Top Contributor
57 reviews 57 reviews
42 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed October 13, 2014

nicely positioned for getting around just off the main street, staff kind and helpful and willing to find out local info. regarding shows etc. and will also book them for you. nice spacious rooms not a lot to view from windows, nice pool and sun area. Breakfast up to usual HIX high standard, coffee available in lounge all day Would... More 

Was this review helpful? Yes
Anna L, Front Office Manager at Holiday Inn Express Pigeon Forge/Dollywood, responded to this review

Thank you so very much for the five star rating. We are so very happy to hear that your stay here was a good one. We look forward to a return visit from you very soon. More 

Plainfield, Illinois
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 12, 2014

stayed there 3 nights from 10/7 for 3 nights. Nice location near most attractions and 10 min from Gatlinburg. Trolley station right across the street. The hotel could use a little updating (wallpaper). Our room was a whirlpool suite very big room always clean. The pool and hot tub was nice to use after each day after a long day... More 

Was this review helpful? Yes
Anna L, Front Office Manager at Holiday Inn Express Pigeon Forge/Dollywood, responded to this review

Thank you for taking time to let us know about your stay with us. We strive to make your stay a pleasant one. We are always glad to hear that you will come to stay with us again, hope to see you back our way very soon. More 

Kissimmee, Florida
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 18, 2014

This was a trip to view Holiday Inn Vacation Resort. Driving in the entrance was flanked but dead foliage, if its dead take it out. The lobby was fairly clean, but going up to the room we noticed the walls could have been maintained a little better and carpets were stained. Opening the door to the 1st room offered there... More 

Was this review helpful? Yes
Anna L, Front Office Manager at Holiday Inn Express Pigeon Forge/Dollywood, responded to this review

We are sorry to hear that you were not happy with your stay with us. I will be sure to let Dottie know of your kind words for her. More 

Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed September 4, 2014

The staff was really nice an helpful! There was a mix up with our room ( and it was my birthday. ) they gave us a free up grade !! OMG !! The Breakfast was really nice most hotels only have pork sausage. They also had Turkey sausage each day ! We were there for 4 days ... Eggs were... More 

Was this review helpful? Yes
Anna L, Front Office Manager at Holiday Inn Express Pigeon Forge/Dollywood, responded to this review

We are so glad that your birthday stay was a great one for you. I will be sure to pass on the hotel staff of your kinds words. We hope that we will be seeing you again soon, if not please come back and stay with us to celebrate your next birthday. Hope to see you soon. More 

Nashville, Tennessee
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed September 2, 2014

Stayed here with my daughter for two days. Not the best customer service delivered by the front desk employees. The breakfast is edible but not very good. Overall, a very average experience which is not indicative of the typical Holiday Inn Express.

Was this review helpful? Yes
dderwingm, General Manager at Holiday Inn Express Pigeon Forge/Dollywood, responded to this review

Sorry that your stay was less than 100%. Our staff usually get great reviews and it is something I will check on. Again sorry and we will promise to do better in the future. More 

Washington DC, District of Columbia
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 16, 2014

The hotel was average, but cost a little above average, nothing wrong or subpar, just average. The best description I could give would be that I felt that I paid about $15.00 per night too much. There are a lot of hotels on the area, so there are plenty of options.

Was this review helpful? Yes
dderwingm, General Manager at Holiday Inn Express Pigeon Forge/Dollywood, responded to this review

Thank you for staying with us. Our rates are seasonal and a little known secret is to come here is in the first part of the year. Rates are the lowest, traffic is scant to fair. Still lots of fun things to do unless outdoor swimming is a priority. July and October are the busiest months with August and September... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 12, 2014

I stayed there four times. Housekeeping does a good job. The staff has always been friendly. Everything is easy to get to most of the time from here but traffic is sometimes a pain. There is a Ruby Tuesday across the street that I like to walk to for lunch sometimes. There are back road shortcuts to get around some... More 

Was this review helpful? Yes 3
dderwingm, General Manager at Holiday Inn Express Pigeon Forge/Dollywood, responded to this review

Dear Curt P, Thank you so much for taking the time to review us. Our pool system is chlorinated by a salt system which converts. We find this less corrosive than the old chlorine tablet system. Also sorry you had a less than happy breakfast experience. We will try to do better. Since Holiday Inn has added Healthy Options to... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Holiday Inn Express Pigeon Forge/Dollywood? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express Pigeon Forge/Dollywood

Address: 308 Henderson Chapel Road, Pigeon Forge, TN 37863
Phone Number:
Location: United States > Tennessee > Sevier County > Pigeon Forge
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Pigeon Forge/Dollywood 2.5*
Number of rooms: 105
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Expedia, Hotels.com, Priceline, Despegar.com, TripOnline SA, BookIt.com, Agoda, Orbitz, Odigeo and Tingo so you can book your Holiday Inn Express Pigeon Forge/Dollywood reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Pigeon Forge/Dollywood Hotel Pigeon Forge
Holiday Inn Pigeon Forge
Pigeon Forge Holiday Inn

61 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (6)
Viewed
View from room (2)
Viewed
Room/suite (1)
Viewed
Other (3)

Management photos: Courtesy of the property manager

Viewed
All management photos (56)
Viewed
Room/suite (20)
Viewed
Dining (9)
Viewed
Hotel & grounds (9)
Viewed
Pool/beach area (6)
Viewed
Business center/function rooms (3)
Viewed
Bathroom (2)
Viewed
Other (7)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay