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All 93 Pigeon Forge hotels

Holiday Inn Express Pigeon Forge/Dollywood

2.5 of 5 Motel   |   308 Henderson Chapel Road, Pigeon Forge, TN 37863
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66%
Ranked #49 of 93 Hotels in Pigeon Forge
A recent review
4 of 5 stars reviewed 2 weeks ago
Freda S
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207 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Kissimmee, Florida
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW

This was a trip to view Holiday Inn Vacation Resort. Driving in the entrance was flanked but dead foliage, if its dead take it out. The lobby was fairly clean, but going up to the room we noticed the walls could have been maintained a little better and carpets were stained. Opening the door to the 1st room offered there... More

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2 reviews
4 of 5 stars Reviewed 2 weeks ago

The staff was really nice an helpful! There was a mix up with our room ( and it was my birthday. ) they gave us a free up grade !! OMG !! The Breakfast was really nice most hotels only have pork sausage. They also had Turkey sausage each day ! We were there for 4 days ... Eggs were... More

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Nashville, Tennessee
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed here with my daughter for two days. Not the best customer service delivered by the front desk employees. The breakfast is edible but not very good. Overall, a very average experience which is not indicative of the typical Holiday Inn Express.

Was this review helpful? Yes
dderwingm, General Manager at Holiday Inn Express Pigeon Forge/Dollywood, responded to this review

Sorry that your stay was less than 100%. Our staff usually get great reviews and it is something I will check on. Again sorry and we will promise to do better in the future. More

Washington DC, District of Columbia
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 16, 2014

The hotel was average, but cost a little above average, nothing wrong or subpar, just average. The best description I could give would be that I felt that I paid about $15.00 per night too much. There are a lot of hotels on the area, so there are plenty of options.

Was this review helpful? Yes
dderwingm, General Manager at Holiday Inn Express Pigeon Forge/Dollywood, responded to this review

Thank you for staying with us. Our rates are seasonal and a little known secret is to come here is in the first part of the year. Rates are the lowest, traffic is scant to fair. Still lots of fun things to do unless outdoor swimming is a priority. July and October are the busiest months with August and September... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 12, 2014

I stayed there four times. Housekeeping does a good job. The staff has always been friendly. Everything is easy to get to most of the time from here but traffic is sometimes a pain. There is a Ruby Tuesday across the street that I like to walk to for lunch sometimes. There are back road shortcuts to get around some... More

Was this review helpful? Yes 3
dderwingm, General Manager at Holiday Inn Express Pigeon Forge/Dollywood, responded to this review

Dear Curt P, Thank you so much for taking the time to review us. Our pool system is chlorinated by a salt system which converts. We find this less corrosive than the old chlorine tablet system. Also sorry you had a less than happy breakfast experience. We will try to do better. Since Holiday Inn has added Healthy Options to... More

Beckley, West Virginia, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 11, 2014

Upon entering the doors into the lobby of this hotel, it looked as if the hotel was well kept. WRONG.... The room had giant stains all over the carpet some looked to be blood or marinara sauce. The veneer on the bathroom door was peeling away. There was a giant clump of hair attached to the button on the shower... More

Was this review helpful? Yes 1
dderwingm, General Manager at Holiday Inn Express Pigeon Forge/Dollywood, responded to this review

Sorry we let you down in so many ways. The housekeeping issues are not acceptable and will be looked into. We usually run full this time of the year and moving you to another room may have been why the FD manager on duty could not offer to move you. Again I apologize and hope you will give us another... More

Port Orange, Florida
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 7, 2014

And it exists here at this Holiday Inn. From the front desk to housekeeping, you don't get the impression that these are people just fillling positions, but these are people that truly care, love their jobs, and go and beyond to make your stay very satisfying. I definitley recommend! Very diverse hot/cold breakfast; nice, modern room, pleasant lobby, indoor pool... More

Was this review helpful? Yes 1
dderwingm, General Manager at Holiday Inn Express Pigeon Forge/Dollywood, responded to this review

Thank you for your kind comments. Our staff prides itself on running hotels that our guests love. We welcome you to visit again soon. More

Palm Harbor, Florida
Contributor
16 reviews 16 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed August 5, 2014

Six days on the road in the Smoky Mountain area (NC/TN) and this is the 2nd IHG property failing to meet our expectations based on previous IHG stays. Queen beds are not an option; 1 King or 2 full size only. The heating/cooling wall unit has to run 100% of the time and never really conditions the air. Peeling paint... More

Was this review helpful? Yes 2
dderwingm, General Manager at Holiday Inn Express Pigeon Forge/Dollywood, responded to this review

First let me thank you for taking the time to review our property. Your concerns have been shared with our upper management team and hopefully some of these changes will be put into place as soon as possible. More

Houma, Louisiana
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed July 30, 2014

We stayed 3 nights and found this place to be clean and comfortable. Pigeon Forge on the other hand, is not a place I'll be returning to. When we entered PF on a Friday it literally took us 1 hr to go 5 miles. Traffic remained this way our entire stay. Not my idea of relaxation. But as far as... More

Was this review helpful? Yes 1
dderwingm, General Manager at Holiday Inn Express Pigeon Forge/Dollywood, responded to this review

First and foremost thank you for the great review of our hotel. Secondly I will pass on your comments to some of our city officials. They do put guest satisfaction first but maybe a few more roads through the county wouldn't hurt. A great time to come to Pigeon Forge is, believe it or not, the winter time. Less traffic,... More

Peru, Indiana
Contributor
14 reviews 14 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 20, 2014

We got a great last-minute rate thru Booking.com and it was what we were looking for. The room was clean and neat plus he staff was extremely helpful with our request for extra pillows. The parking lot was crowded even though the hotel was not completely booked.

Was this review helpful? Yes 2
dderwingm, General Manager at Holiday Inn Express Pigeon Forge/Dollywood, responded to this review

Thank you for your great comments. Please visit us again. More

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Additional Information about Holiday Inn Express Pigeon Forge/Dollywood

Address: 308 Henderson Chapel Road, Pigeon Forge, TN 37863
Phone Number:
Location: United States > Tennessee > Sevier County > Pigeon Forge
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Pigeon Forge/Dollywood 2.5*
Number of rooms: 105
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Also Known As:
Holiday Inn Express Pigeon Forge/Dollywood Hotel Pigeon Forge
Holiday Inn Pigeon Forge
Pigeon Forge Holiday Inn

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