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All 94 Pigeon Forge hotels

Holiday Inn Express Pigeon Forge/Dollywood

2.5 of 5 Motel   |   308 Henderson Chapel Road, Pigeon Forge, TN 37863
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67%
Ranked #45 of 94 hotels in Pigeon Forge
Certificate of Excellence 2013
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188 people have reviewed this hotel

Traveler rating
    68
    55
    39
    17
    9
See reviews for
80
59
4
5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • German first
  • Any
English first
Madrid, Spain
Top Contributor
83 reviews 83 reviews
18 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

What can I say? You do get a good nights rest in a clean hotel, helpful and sweet staff (Mark), but you can definitely hear the noise outside of the hotel, not to the point of not resting well but it can be heard...the indoor pool was nice (towels are provided, small but provided) and a jacuzzi that sounded like... More

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Atlanta
1 review
2 of 5 stars Reviewed 1 week ago via mobile

I was very disappointed that the pool and hot tub were not clean. Well, around the walls of them were dirty. The carpet in the room was stained. The bathroom didn't have a fan. Oh, no workout room!!! :(

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Louisville, Kentucky
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 2 weeks ago

We stayed two nights. Doyle does a great job. Breakfast in the mornings is nice and saves money. There was a small issue with the pull out couch bed but kids slept on it so it wasn't a major problem. The place was clean and organized. I would stay here again.

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North Haledon, New Jersey
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Thi hotel is well maintained, and the front desk staff (everyone with whom we interacted) were all friendly and helpful. Rooms comfortable but need better lighting. Housekeeping staff needs some managing. One day they forgot to clean our room and another, the room was cleaned but no clean towels provided. Front desk staff provided us with fresh towels both days.

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2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The staff was helpful and overall we enjoyed our stay. My room was clean, but the lighting was dim. The free breakfast bar was hot and the food was good. I initially booked on line and needed to change my reservation,but canceled my entire reservation. I tried to reserve again, but was unable to get my original room online. When... More

Was this review helpful? Yes 1
Mississippi
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is a really nice place. The lobby is very clean and cozy. The lobby did not have a smell like cigarette smoke. The staff was pleasant during the checkin. We did use the pool. It was crowded.... It is spring break. It was fun for the kids. When we checked in our room. My husband made a comment about... More

Was this review helpful? Yes 3
lancaster, ohio
Contributor
14 reviews 14 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 weeks ago

We reserved a King room for March 10 to 12 to get away from the ice and snow in Kentucky. What a wonderful time. The hotel was clean and the staff were excellent. Referrals for dinner on the second night led us to Carinos (Italian) and that was super. We also enjoyed The Apple Barn for dinner on the first... More

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Desiree S, Manager at Holiday Inn Express Pigeon Forge/Dollywood, responded to this review

Yes you timed it right. I want to thank you for letting us know how much you enjoyed your stay and I apologize for any discomfort at the pool area. The mattress issue has been passed along to upper managemant for review. Again, Thank you. More

1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed March 9, 2014

Stayed here with my girlfriend during our spring break and I'm really disappointed. Before i get into the cons, I will breifly list the good things. + Free Breakfast + Comfy Bed and Clean Room (no noisy neighbors either) + HDTV with plenty of channels There are two major reasons i would not stay here again. The first major issue... More

Was this review helpful? Yes 3
Desiree S, Manager at Holiday Inn Express Pigeon Forge/Dollywood, responded to this review

Dear Guest, I really am appreciative of your response, I am looking into the employees issue, there are designated places for them and it is not outside the front or side doors. We have since repaired the hot tub, and I am truly sorry for your experience at our property. More

Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed March 2, 2014

Front desk was extremely unfriendly. Maybe we were just worn out from a long drive and irritable but we got there early and Josh at the front desk told us he "could waive the early check in fee but wouldn't," for whatever reason, which I felt was kind of rude. Other than that, we didn't really have any problems; I... More

Was this review helpful? Yes 1
dderwingm, General Manager at Holiday Inn Express Pigeon Forge/Dollywood, responded to this review

Sorry for your experience at the hotel where you stayed. However this was not our property. No one by the name of Josh works here and we do not charge a early check in fee. You may have us confused with the downtown property. If you could please remove the comment. Thanks for your cooperation in this matter. General Manager More

Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 2, 2014 via mobile

It snowed and we were unable to get to our cabin Valentine's 2014 & We were desperately seeking a clean place to sleep. Every where we went was a real dump, nothing like the pictures. The manger even gave us a break on the price, I guess she could see how exhausted we were. She was the night manger blonde... More

Was this review helpful? Yes 2
Desiree S, Manager at Holiday Inn Express Pigeon Forge/Dollywood, responded to this review

Dear Valentine's Day guest, Thank you for letting us know about your visit. I remember you as I am the one who helped you out when you arrived. I'm so happy to hear you hd a good time and were able to find some place to feel safe and at home. Don't forget us on your return trip!! Sincerly-- More

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Additional Information about Holiday Inn Express Pigeon Forge/Dollywood

Also Known As:
Holiday Inn Express Pigeon Forge/Dollywood Hotel
Holiday Inn Express Pigeon Forge/Dollywood Hotel Pigeon Forge
Holiday Inn Express Pigeon Forge
Holiday Inn Pigeon Forge
Pigeon Forge Holiday Inn
Address: 308 Henderson Chapel Road, Pigeon Forge, TN 37863
Phone Number:
Location: United States > Tennessee > Sevier County > Pigeon Forge
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #45 of 94 hotels in Pigeon Forge
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Pigeon Forge/Dollywood 2.5*
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites in Pigeon Forge, TN is newly renovated and completely smoke free. We are located near Dollywood and at the center of the entertainment, dining and shopping districts. The Holiday Inn Express is family friendly with its heated indoor pool and whirlpool, playground and video arcade for the small ones in your family, and is located within 5 blocks of 22 attractions, 300 outlet stores and more than 15 full service restaurants. Tickets for all the major attractions in the area may be purchased at our front desk saving you both time and money. From relaxing by our indoor pool and whirlpool, unwinding in a luxurious Jacuzzi suite, soaking up some sun on our spacious sundeck, visiting one of the many family attractions in the area, or enjoying the remarkable beauty of the Great Smoky Mountains, the Holiday Inn Express is the perfect choice for couples or families. Join us in 2009 as we celebrate the 75th anniversary of the Great Smoky Mountains National Park. ... more   less 
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