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Holiday Inn Express Pigeon Forge/Dollywood

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308 Henderson Chapel Road, Pigeon Forge, TN 37863
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Holiday Inn Express Pigeon Forge/Dollywood
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Holiday Inn Express Pigeon Forge/Dollywood
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231 Reviews from our TripAdvisor Community

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Traveler rating
    80
    71
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Chandler, Arizona
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

I have seen many poor reviews for hotels around Pigeon Forge, so I picked this one off of others good reviews. While it is not anything spectacular, the rooms are clean, and the people are nice. I do not have any complaints, except that the name says Dollywood (which is one of the main reasons I picked it) and it... More 

Was this review helpful? Yes
Cuba, Missouri
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

We moved from a different hotel that we had made advanced reservations. Staff was very helpful and accommodating. Room was nice. Only negative thing I can say is that I would have liked a continental breakfast.

Was this review helpful? Yes
Anna L, Front Office Manager at Holiday Inn Express Pigeon Forge/Dollywood, responded to this review

Good day to you. Thank you for taking time to rate us and tell us of your stay with us. I am happy to hear that you had a great stay with us. We do have a full hot continental breakfast each morning, I hate that somehow you missed it. Please come back and stay with us again soon and... More 

Lexington, South Carolina
Level Contributor
30 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I have stayed at this hotel several times. The staff was friendly and the breakfast bar was hot and fully stocked even at 10 AM when it was supposed to be shutting down. This was much appreciated because I slept in late. I will be staying there again the end of July. If you are traveling to the area and... More 

Was this review helpful? Yes
Anna L, Front Office Manager at Holiday Inn Express Pigeon Forge/Dollywood, responded to this review

Thank you taking time to tell us about your stay with us. It is great to hear that it was all that you expected it to be. Thank you for recommending us as a place to stay for people coming into the area for vacation. We are looking forward to your next stay whit us. I hope all is going... More 

Middlesboro
Level Contributor
30 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

From Doyle at the front desk helping us get into a handicapped room to housekeeping respecting our privacy, could not have been better. The breakfast was great, coffee fresh, juices were plentiful. The best rest we have had in a long time.

Was this review helpful? Yes
Anna L, Front Office Manager at Holiday Inn Express Pigeon Forge/Dollywood, responded to this review

Good day to you, I am happy to hear that your stay was what you expected it to be. We thank you so very much for the five star rating. We are looking forward to your next stay with us. Hope all is going well with you. More 

Williamstown, New Jersey
Level Contributor
51 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This was a very clean comfortable hotel. We stayed in a king room. Comfy beds. Pillows were lacking a little but overall we were very pleased with our stay. I always like the showers at the Holiday Inns and this one was nice. I liked the new air conditioning unit which worked well and was quiet.

Was this review helpful? Yes 1
Anna L, Front Office Manager at Holiday Inn Express Pigeon Forge/Dollywood, responded to this review

Good day to you, thank you for taking time to rate us and let us know about your stay. I am happy to hear that your stay with us is what you expected it to be. We strive to make your stay a great experience and we are in hopes to see you back our way very soon. Hope all... More 

Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 3 weeks ago

My husband and I took an adults only vacation. We traveled to see the Biltmore estate and then came back to Pigeon Forge for 2 nights. I am a platinum IHG rewards member and have found that most Holiday Inn Express & Suites cater more toward the business class. Usually a more upscale and updated hotel. We chose to stay... More 

Was this review helpful? Yes 1
Anna L, Front Office Manager at Holiday Inn Express Pigeon Forge/Dollywood, responded to this review

I am sorry to hear that your stay with us was not what you expected. We are in hopes of being updated in the near future. We strive our best to make your stay a great experience. I am in hopes that in the future you will reconsider and come stay at our hotel again. Once again I am sorry... More 

1 review
4 of 5 stars Reviewed 3 weeks ago

Very nice quiet place to stay but maybe it's because I stayed on a Sunday and Monday lol! It is very clean and comfortable! I forgot to take a picture of the breakfast but it was tasty and fresh. The jacuzzi was very relaxing. As far as a view I was on the left side of the hotel and the... More 

Was this review helpful? Yes 1
Anna L, Front Office Manager at Holiday Inn Express Pigeon Forge/Dollywood, responded to this review

Thank you for taking time to tell us about your stay. I am happy to hear that you enjoyed your stay. We strive to make your stay a great experience. I hope that you will be back to stay with us again in the near future and then you can get the picture of breakfast. Hope all is going well... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed May 31, 2015 via mobile

Do not stop here! Not up to par of other HIExpress' stains on floor, lampshades broken, dripping bath tub with rust stains, just plain "yuck!" Way over priced!! More like a very low quality hotel room!!

Was this review helpful? Yes
Anna L, Front Office Manager at Holiday Inn Express Pigeon Forge/Dollywood, responded to this review

I am sorry to hear that your stay with us was not what you had hoped. We are in hopes of being updated in the near future. I am in hopes that you will consider staying with us again after our update. More 

Level Contributor
26 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed May 30, 2015

After driving for hours through rain, traffic, and scary roads decided I needed to stop. Arrived in early evening to a very welcoming staff. Then, the room. Previously stayed at Holiday Inn Express and always been very happy with the accommendations. Not so this time. Carpet was heavily soiled in front of couch, furnishings were ok, bathrooms were clean, bedding... More 

Was this review helpful? Yes
Anna L, Front Office Manager at Holiday Inn Express Pigeon Forge/Dollywood, responded to this review

I am sorry to hear that your stay with us was not what you expected. I will pass on to upper management of the issue of the carpet. We are in hopes of being updated in the near future. Thank you for your kind words of the front desk staff. I am sorry to read that you will not be... More 

Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 28, 2015

Wonderful location, hot plentiful breakfast. Many restaurants nearby/ within walking distance. The pool is indoors, clean, plenty of chairs& towels& the hot tub/ whirlpool was clean and roomy.mI ddowish they allowed our dogs though. Staff was great too! We forgot razors/ shave cream, my husband called lobby front desk & within 5 minutes we had them!

Was this review helpful? Yes
Anna L, Front Office Manager at Holiday Inn Express Pigeon Forge/Dollywood, responded to this review

Thank you for letting us know of your stay with us. It is good to hear that you enjoyed staying with us. We are looking forward to you coming to stay with us again and we hope it is very soon. Hope all is going well for you and yours. More 

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