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All 93 Pigeon Forge hotels

Holiday Inn Express Pigeon Forge/Dollywood

2.5 of 5 Motel   |   308 Henderson Chapel Road, Pigeon Forge, TN 37863
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66%
Ranked #47 of 93 hotels in Pigeon Forge
A recent review
3 of 5 stars reviewed 6 days ago
Jordan R Washington DC, District of Columbia
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  • Reviews (204)
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204 people have reviewed this hotel

Traveler rating
    73
    60
    42
    19
    10
See reviews for
88
64
4
5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • German first
  • Any
English first
Washington DC, District of Columbia
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

The hotel was average, but cost a little above average, nothing wrong or subpar, just average. The best description I could give would be that I felt that I paid about $15.00 per night too much. There are a lot of hotels on the area, so there are plenty of options.

Was this review helpful? Yes
dderwingm, General Manager at Holiday Inn Express Pigeon Forge/Dollywood, responded to this review

Thank you for staying with us. Our rates are seasonal and a little known secret is to come here is in the first part of the year. Rates are the lowest, traffic is scant to fair. Still lots of fun things to do unless outdoor swimming is a priority. July and October are the busiest months with August and September... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed there four times. Housekeeping does a good job. The staff has always been friendly. Everything is easy to get to most of the time from here but traffic is sometimes a pain. There is a Ruby Tuesday across the street that I like to walk to for lunch sometimes. There are back road shortcuts to get around some... More

Was this review helpful? Yes 2
dderwingm, General Manager at Holiday Inn Express Pigeon Forge/Dollywood, responded to this review

Dear Curt P, Thank you so much for taking the time to review us. Our pool system is chlorinated by a salt system which converts. We find this less corrosive than the old chlorine tablet system. Also sorry you had a less than happy breakfast experience. We will try to do better. Since Holiday Inn has added Healthy Options to... More

Beckley, West Virginia, United States
1 review
1 of 5 stars Reviewed 1 week ago

Upon entering the doors into the lobby of this hotel, it looked as if the hotel was well kept. WRONG.... The room had giant stains all over the carpet some looked to be blood or marinara sauce. The veneer on the bathroom door was peeling away. There was a giant clump of hair attached to the button on the shower... More

Was this review helpful? Yes
dderwingm, General Manager at Holiday Inn Express Pigeon Forge/Dollywood, responded to this review

Sorry we let you down in so many ways. The housekeeping issues are not acceptable and will be looked into. We usually run full this time of the year and moving you to another room may have been why the FD manager on duty could not offer to move you. Again I apologize and hope you will give us another... More

Port Orange, Florida
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

And it exists here at this Holiday Inn. From the front desk to housekeeping, you don't get the impression that these are people just fillling positions, but these are people that truly care, love their jobs, and go and beyond to make your stay very satisfying. I definitley recommend! Very diverse hot/cold breakfast; nice, modern room, pleasant lobby, indoor pool... More

Was this review helpful? Yes 1
dderwingm, General Manager at Holiday Inn Express Pigeon Forge/Dollywood, responded to this review

Thank you for your kind comments. Our staff prides itself on running hotels that our guests love. We welcome you to visit again soon. More

Palm Harbor, Florida
Contributor
15 reviews 15 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Six days on the road in the Smoky Mountain area (NC/TN) and this is the 2nd IHG property failing to meet our expectations based on previous IHG stays. Queen beds are not an option; 1 King or 2 full size only. The heating/cooling wall unit has to run 100% of the time and never really conditions the air. Peeling paint... More

Was this review helpful? Yes 1
dderwingm, General Manager at Holiday Inn Express Pigeon Forge/Dollywood, responded to this review

First let me thank you for taking the time to review our property. Your concerns have been shared with our upper management team and hopefully some of these changes will be put into place as soon as possible. More

Houma, Louisiana
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed 3 nights and found this place to be clean and comfortable. Pigeon Forge on the other hand, is not a place I'll be returning to. When we entered PF on a Friday it literally took us 1 hr to go 5 miles. Traffic remained this way our entire stay. Not my idea of relaxation. But as far as... More

Was this review helpful? Yes 1
dderwingm, General Manager at Holiday Inn Express Pigeon Forge/Dollywood, responded to this review

First and foremost thank you for the great review of our hotel. Secondly I will pass on your comments to some of our city officials. They do put guest satisfaction first but maybe a few more roads through the county wouldn't hurt. A great time to come to Pigeon Forge is, believe it or not, the winter time. Less traffic,... More

Peru, Indiana
Contributor
14 reviews 14 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We got a great last-minute rate thru Booking.com and it was what we were looking for. The room was clean and neat plus he staff was extremely helpful with our request for extra pillows. The parking lot was crowded even though the hotel was not completely booked.

Was this review helpful? Yes 2
dderwingm, General Manager at Holiday Inn Express Pigeon Forge/Dollywood, responded to this review

Thank you for your great comments. Please visit us again. More

Dallas, Texas
Top Contributor
57 reviews 57 reviews
16 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed July 16, 2014

Our family stayed here for several night while vacationing in the area. Pros: 1 - Great location, close to everything Pigeon Forge has to offer, easy access to Sevierville 2 - Standard HIE hot breakfast saves time & money 3 - Small arcade provides a good, cheap entertainment option for kids (and all the machines work!) 4 - Large HDTV... More

Was this review helpful? Yes 3
dderwingm, General Manager at Holiday Inn Express Pigeon Forge/Dollywood, responded to this review

Thanks Big Daddy, Hope all is well in Texas, great review, guests like you make it a great place to work. More

Saint Paul
2 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 13, 2014 via mobile

We had a one night, no kids getaway to Gatlinburg/Pigeon Forge. We booked the room because of the location and convenience. It turned out to be perfect! The room was clean, spacious, and had all of the amenities expected in a mini suite. The bed was also very comfortable. We'll definitely stay at this Holiday Inn Express again!

Was this review helpful? Yes 5
dderwingm, General Manager at Holiday Inn Express Pigeon Forge/Dollywood, responded to this review

Please feel free to review us anytime. I love your comments and it made my day. Come back and see us soon. More

Jacksonville, Florida
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 7, 2014

Hotel was nice, rooms clean. The hot breakfast was decent, it could be improved. Although, at one point the fire alarm went off. There was a maid in the hallway. I asked her if it was a real or false alarm. She just shrugged her shoulders.

Was this review helpful? Yes 1
dderwingm, General Manager at Holiday Inn Express Pigeon Forge/Dollywood, responded to this review

So sorry about the fire alarm. Some of our employees are international exchange students and are still learning English. If ever there was a issue the alarm would keep sounding. And thanks for the positive comments about the hotel. More

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Additional Information about Holiday Inn Express Pigeon Forge/Dollywood

Address: 308 Henderson Chapel Road, Pigeon Forge, TN 37863
Phone Number:
Location: United States > Tennessee > Sevier County > Pigeon Forge
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Pigeon Forge/Dollywood 2.5*
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Also Known As:
Holiday Inn Express Pigeon Forge/Dollywood Hotel Pigeon Forge
Holiday Inn Pigeon Forge
Pigeon Forge Holiday Inn

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
The Holiday Inn Express Hotel & Suites in Pigeon Forge, TN is newly renovated and completely smoke free. We are located near Dollywood and at the center of the entertainment, dining and shopping districts. The Holiday Inn Express is family friendly with its heated indoor pool and whirlpool, playground and video arcade for the small ones in your family, and is located within 5 blocks of 22 attractions, 300 outlet stores and more than 15 full service restaurants. Tickets for all the major attractions in the area may be purchased at our front desk saving you both time and money. From relaxing by our indoor pool and whirlpool, unwinding in a luxurious Jacuzzi suite, soaking up some sun on our spacious sundeck, visiting one of the many family attractions in the area, or enjoying the remarkable beauty of the Great Smoky Mountains, the Holiday Inn Express is the perfect choice for couples or families. Join us in 2009 as we celebrate the 75th anniversary of the Great Smoky Mountains National Park. ... more   less 
Number of rooms
105

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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