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Holiday Inn Express Pigeon Forge/Dollywood

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308 Henderson Chapel Road, Pigeon Forge, TN 37863
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Holiday Inn Express Pigeon Forge/Dollywood
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Holiday Inn Express Pigeon Forge/Dollywood
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237 Reviews from our TripAdvisor Community

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Traveler rating
    84
    71
    45
    22
    15
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Durham, North Carolina
Level Contributor
3 reviews
5 of 5 stars Reviewed 2 days ago NEW

This hotel is in need of some updates but it was a great place to stay. The rooms were very clean (I would rather have that than updated furniture)! Staff was fabulous and very responsive. The pool area was clean and we had a great time just relaxing by the pool. Morning breakfast was good. We had one day when... More 

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Orlando, Florida
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 days ago NEW

The interior of our room was old and in serious need of updates. The mattress was old and sat very low to the ground. There were only 2 pillows per person. The carpet was old and stained. The table lamps were old and there were no convenient place to charge phones, etc. Just everything was really worn and dated. The... More 

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Sand Springs, Oklahoma
Level Contributor
38 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here three days and enjoyed it so much we would stay there again. They have the standard breakfast items. The staff kept refilling the breakfast bar clear to the end of the breakfast time. The beds were comfortable and the shower was good. We were originally only going to stay for two days, but wanted to stay an... More 

Was this review helpful? Yes
Anna L, Front Office Manager at Holiday Inn Express Pigeon Forge/Dollywood, responded to this review

Thank you so very much for rating us and the five star. We as a staff work very hard to make your stay a great experience. We will be waiting to see you on your next stay with us. Hope all is going well with you. More 

charleston
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Just stay 4 days here. 1st we booked a room with 2 beds , they put us in the wrong room when i call the desk ask to be placed in correct room. I was told 2 bed room were not available. I ask for a rollaway bed , which was a terrible bed and they charge us 10.00 extra... More 

Was this review helpful? Yes 1
Anna L, Front Office Manager at Holiday Inn Express Pigeon Forge/Dollywood, responded to this review

I am sorry to hear that you experience was not a good one while staying with us. I am checking to see why your air conditioner was not taken care of while you were staying with us. I am also seeing why your reservation was not correct. I would like to apologize for all of the issues you had while... More 

Celebration, Florida
1 review
5 of 5 stars Reviewed 2 weeks ago

My family and I never made it to this hotel due to a family emergency. We therefore had to cancel our reservations. Anna, who works at this Holiday Inn Express, was exceedingly helpful in this regard. She coordinated my cancellation over the phone in a very painless and polite manner. Perhaps this is just an excellent example of Southern Hospitality,... More 

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Anna L, Front Office Manager at Holiday Inn Express Pigeon Forge/Dollywood, responded to this review

Thank you so much for your kind words. It was my pleasure to be able to assist you on your reservation. I am in hopes that you will be able to come our way very soon in the near future. I do believe you will enjoy all that Pigeon Forge has to off. Come and enjoy our area. Hope all... More 

Marianna, Florida
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great place to stay! We got the king bed suite with whirlpool what an awesome suite! We had been on a seven day trip staying in Holiday Inn Express in three different cities and states. We had become IHG Rewards Club member!

Was this review helpful? Yes
Anna L, Front Office Manager at Holiday Inn Express Pigeon Forge/Dollywood, responded to this review

Thank you for taking time out of your day to tell us about your stay with us. We thank you kindly for the five star rating as we as a staff do all that we can to make your stay a great experience. We are looking forward to another stay from you and we hope that it will be in... More 

Chandler, Arizona
Level Contributor
34 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I have seen many poor reviews for hotels around Pigeon Forge, so I picked this one off of others good reviews. While it is not anything spectacular, the rooms are clean, and the people are nice. I do not have any complaints, except that the name says Dollywood (which is one of the main reasons I picked it) and it... More 

Was this review helpful? Yes 1
Anna L, Front Office Manager at Holiday Inn Express Pigeon Forge/Dollywood, responded to this review

Thank you for taking the time to let us know about your stay with us. I am happy to hear that you enjoyed your stay with us and happy to hear that you would stay with us again. We hope to being seeing you back our way very soon. Hope all is going well for you. More 

Cuba, Missouri
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

We moved from a different hotel that we had made advanced reservations. Staff was very helpful and accommodating. Room was nice. Only negative thing I can say is that I would have liked a continental breakfast.

Was this review helpful? Yes
Anna L, Front Office Manager at Holiday Inn Express Pigeon Forge/Dollywood, responded to this review

Good day to you. Thank you for taking time to rate us and tell us of your stay with us. I am happy to hear that you had a great stay with us. We do have a full hot continental breakfast each morning, I hate that somehow you missed it. Please come back and stay with us again soon and... More 

Lexington, South Carolina
Level Contributor
30 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I have stayed at this hotel several times. The staff was friendly and the breakfast bar was hot and fully stocked even at 10 AM when it was supposed to be shutting down. This was much appreciated because I slept in late. I will be staying there again the end of July. If you are traveling to the area and... More 

Was this review helpful? Yes 1
Anna L, Front Office Manager at Holiday Inn Express Pigeon Forge/Dollywood, responded to this review

Thank you taking time to tell us about your stay with us. It is great to hear that it was all that you expected it to be. Thank you for recommending us as a place to stay for people coming into the area for vacation. We are looking forward to your next stay whit us. I hope all is going... More 

Middlesboro
Level Contributor
30 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

From Doyle at the front desk helping us get into a handicapped room to housekeeping respecting our privacy, could not have been better. The breakfast was great, coffee fresh, juices were plentiful. The best rest we have had in a long time.

Was this review helpful? Yes 1
Anna L, Front Office Manager at Holiday Inn Express Pigeon Forge/Dollywood, responded to this review

Good day to you, I am happy to hear that your stay was what you expected it to be. We thank you so very much for the five star rating. We are looking forward to your next stay with us. Hope all is going well with you. More 

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