My family and I arrived to check in and the staff seemed ok, if a bit disinterested. She directs us to room 309, and off we go with luggage (lots) in tow. Hallways had an odd odor...almost like sewage, but it was weak and we were optimistic. After hauling our belongings up and down the halls for 10-12 minutes, we... more

My husband and I stayed 6 nights at the Holiday Inn/ Pigeon Forge and I was not impressed with the cleanliness. The first room they put us in had a huge hand print above the bed, marks all over the walls, a shampoo bottle left in the shower, and stains on the sheets. Our new room was much better, but... more

Let me first say that the hotel staff is very nice and curtious to your every need. If customer service is most important to you, I would stay here. We arrived about 30 minutes before check in and they were happy to let us check in early. We immediatley headed towards our room and found that the door lock had... more

My sister and I stayed here in December of 2008 using the points from my PriorityClub card. I was amazed at how easy check-in and check-out was. The staff was the most courteous I have encountered at a hotel. The rooms were clean, neat and very quiet. The location was perfect for us; this is the hotel I plan to... more

This is a great place 2 stay i never thought i would have the privacy that i did no1 bothers you and its kinda like having ya own place. It was just me and my little girl. The staff was excellent and knew all about everything that is acompanyed with the place. They had a breakfest and it was excellent... more

Our family wanted an inexpensive vacation to snow board in either Ober Gatlinburg or in Maggie Valley, NC. We did not see or hear construction. We were told that they were still working on the resturant, at which, we did not dine. We had a quiet room (237) down on the far end of the building. Our family of four... more

This is a really nice Holiday Inn Express. We're in the Priority Club, so we've stayed at quite a few Holiday Inns. Some are not so nice, some are average, and some are just outstanding because the staff goes the extra mile. This place falls into the latter category. Sure, it's not the newest & flashiest hotel on the block,... more

We read past reviews and saw this hotel was a nightmare, except for the last review written which suggested the hotel had all new upgrades and nice remodeling. So...we asked to see a room before we checked in and we were impressed compared to all the bad reviews of the past. This hotel has all new furnishings in the rooms.... more

My wife and I stayed at this property September 29 - October 2, 2008. I contacted the property directly, and the quoted rate was $79.00 per night. We stopped by the Tennessee Welcome Center on Interstate 65 North, and were given coupons for $59.00 per night, which this property honored. The first night was on points, and the total bill... more