We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Holiday Inn Express Pigeon Forge/Dollywood

Hotel website
Hotel deals
308 Henderson Chapel Road, Pigeon Forge, TN 37863
Special Offer
Save 10-30%
1 room 1 adult
Enter dates for best prices
Check In Check Out
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Holiday Inn Express Pigeon Forge\/Dollywood
View Map
Add Photo Write a Review

257 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
Ardmore, Alabama
Level Contributor
5 reviews
4 of 5 stars Reviewed 4 weeks ago via mobile

I went here for strength to stand this week and beds were cozy, service was good, and breakfast. My negative is the lady here is rude. And people next door were crazy. I would recommend this to any visitors that are looking for a place to stay at Pigeon Forge.

Helpful?
Thank Will_hughes79
Anna L, Front Office Manager at Holiday Inn Express Pigeon Forge/Dollywood, responded to this review

Good day to you, I hope this finds you doing well. I want to thank you for staying with us. I am not sure which lady you are speaking about being rude, but I have had a meeting with everyone on this matter. I am sorry that you felt that someone here was rude to you. This is something that... More 

Omega, Georgia
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed December 24, 2015

We stayed here for three nights during our recent trip in the area. The front desk and cleaning staff were courteous and extremely helpful. We enjoyed the hot tub and indoor pool, the fireplace and Christmas decorations, and the breakfast bar each morning. I would definitely recommend this hotel to others.

Helpful?
Thank UMfromGA
Anna L, Front Office Manager at Holiday Inn Express Pigeon Forge/Dollywood, responded to this review

Good day GA, thank you for taking time to rate us and let us know how your stay with us was. I am happy to hear that you had a great stay with us and for recommending us as a place to stay. I will pass on to the staff of your kind words as we strive to make your... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 21, 2015

My family was recently in Pigeon Forge for a funeral and the staff at this property were so wonderfully helpful, understanding and accommodating during that most stressful and distracted time. The rooms were clean and nice and the kids had a blast in the indoor pool. As I mentioned earlier all of the staff were wonderful but the assistant GM... More 

Helpful?
1 Thank Jennifer B
Anna L, Front Office Manager at Holiday Inn Express Pigeon Forge/Dollywood, responded to this review

Good day to you, and it was a pleasure to meet you and your family. I am happy to hear that we were able to help just a little to make your stay, at this most stressful time, just a little easier. Thank you for all of your kind words, and I hope to see you when you make your... More 

Milford,Pa
Level Contributor
303 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 182 helpful votes
5 of 5 stars Reviewed December 11, 2015 via mobile

My wife and I stayed here for three nights while visiting Pigeon Forge. The room we stayed in was very comfortable. It was clean and had a microwave and a refrigerator. The location is near several restaurants and shopping and it was a short drive to Gatlinburg and The Great Smokey National Park. The breakfast was typical hotel breakfasts which... More 

Helpful?
Thank Milford_PaMooseman
Anna L, Front Office Manager at Holiday Inn Express Pigeon Forge/Dollywood, responded to this review

Thank you for letting us know about your stay with us. I am so happy t hear that you enjoyed your stay. I am glad to hear that your room and the breakfast was what you had expected it to be. I will be sure to let the staff know of your kind words of them. We will be looking... More 

Level Contributor
33 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
1 of 5 stars Reviewed December 2, 2015 via mobile

This hotel has its pros and it's cons! Pros: Friendly staff- Each of the staff members we came in contact with were very nice and professional. Maids- The maids were truly nice people and performed their jobs extremely well. The hotel has elevators. There is a side entrance from the parking lot, which is convenient. You can see the wax... More 

Helpful?
2 Thank smilesalot15
Anna L, Front Office Manager at Holiday Inn Express Pigeon Forge/Dollywood, responded to this review

Good day to you. I thank you for the kind words of the staff of the hotel. We strive to make your stay a great experience with us. We are in hopes of being updated in the near future. I do hope that you will continue to check back with us and at some point will reconsider staying with us... More 

Level Contributor
20 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed November 29, 2015 via mobile

Stayed 3 nights over thanksgiving 2015. Super clean rooms and grounds. Breakfast was hot and plentiful everyday. We went down 10 min before breakfast was over and they were still bringing out hot food. The indoor pool and hot tub were good sized. Towels provided. But the pool temp was too cold for me. Normally indoor pools are warm but... More 

Helpful?
Thank Brandi F
Anna L, Front Office Manager at Holiday Inn Express Pigeon Forge/Dollywood, responded to this review

Good day to you and I hope all is going well. Thank you for taking time to rate us and for the five star. We strive to make your stay a great experience and we want you to feel at home with us. We will be looking for your next stay with us. Hope you have a wonderful Holiday Season.... More 

Level Contributor
49 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed November 25, 2015

Stayed here 3 nights, Dec 22, 23 and 24. Was 38 Wedding Anniversary, Room was cleaner than most (I inspect each room in the dark with a black ultraviolet light) You would be amazed what this shows. This room was plesantly above average. Had Breakfast every morning, extreamly well prepared. Apple, Orange, milk, Coffee - regular and decaf. Eggs, becon,... More 

Helpful?
Thank Derf1954
Anna L, Front Office Manager at Holiday Inn Express Pigeon Forge/Dollywood, responded to this review

Good day to you and thank you for letting us know about your stay with us. I am happy to hear that we as a staff did a great job and that your stay was what you had expected it to be. I am in hopes to be seeing you back our way and I do hope that it will... More 

Orlando, Florida
Level Contributor
31 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed November 20, 2015 via mobile

We called & made a reservation 11 days prior to our trip. We were told the cancellation period was 7 days. We called back to cancel the day after we made the reservation (10 days prior). They charged our card $400. We have been trying to get a refund for 3 months. We are told they will refund, but it... More 

Helpful?
1 Thank TravelinMindy
Anna L, Front Office Manager at Holiday Inn Express Pigeon Forge/Dollywood, responded to this review

I am truly sorry for the issue that you are having. I am unable to pull the information that I need if you would kindly call and ask for the front desk manager we will look into what that problem is. I would love to be able to correct this for you. I do hope that you will give me... More 

Level Contributor
122 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
1 of 5 stars Reviewed November 16, 2015

I travel for my job, and am loyal to IHG and Holiday Inn Express properties. This was, by far, the worst stay I have ever had. Check in was slow and painful. The room was in need of a lot of attention, and was depressing to stay in. The bed was old, low, soft and uncomfortable. The bed skirt was... More 

Helpful?
3 Thank Kim T
Anna L, Front Office Manager at Holiday Inn Express Pigeon Forge/Dollywood, responded to this review

I am sorry to hear that your stay with us was not what you had expected it to be. We are in hopes of being updated in the near future. I do hope that you will consider checking back with us, would love to have another chance to make your stay a great one. Hope all is going well for... More 

Tulsa, Oklahoma
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed November 3, 2015

Had a nice, clean room, comfortable bed, nice hot breakfast, even with tour bus groups crowding in. Near restaurants and a few attractions. Staff was friendly ,fast check-in. No problems with this stay at all.

Helpful?
Thank mikado5050
Anna L, Front Office Manager at Holiday Inn Express Pigeon Forge/Dollywood, responded to this review

Good day to you, I hope all is going well for you and yours. Thank you for letting us know about your stay with us. It is great to hear that you had a wonderful stay with us and that all of your need were met. We will be looking forward to your return stay with us and we hope... More 

Questions? Get answers from hotel staff and past guests. Ask a question

51 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (11)
Viewed
Room/suite (4)
Viewed
View from room (2)
Viewed
Other (5)

Management photos: Courtesy of the property manager

Viewed
All management photos (40)
Viewed
Hotel & grounds (8)
Viewed
Room/suite (14)
Viewed
Pool/beach area (4)
Viewed
Dining (8)
Viewed
Bathroom (2)
Viewed
Business center/function rooms (2)
Viewed
Other (2)
Check In Check Out
Show Prices
Hotels you might also like...
Travelers also viewed these Pigeon Forge hotels
0.7 mi away
Hampton Inn & Suites Pigeon Forge On The Parkway
0.7 mi away
Clarion Inn
Clarion Inn
#2 of 92 in Pigeon Forge
5.0 of 5 stars 1,966 reviews
1.0 mi away
Margaritaville Island Hotel
Margaritaville Island Hotel
#5 of 92 in Pigeon Forge
4.5 of 5 stars 573 reviews
Show Prices
Show Prices
Show Prices
0.4 mi away
Hampton Inn Pigeon Forge
Hampton Inn Pigeon Forge
#6 of 92 in Pigeon Forge
4.5 of 5 stars 690 reviews
0.4 mi away
The Inn On The River
The Inn On The River
#3 of 92 in Pigeon Forge
4.5 of 5 stars 1,508 reviews
2.8 mi away
Comfort Inn & Suites at Dollywood Lane
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check Out
Price Your Stay