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Hotel Pigeon Forge

2.5 of 5 2179 Parkway, Pigeon Forge, TN 37863
#49 of 93 Hotels in Pigeon Forge
212 Reviews 3.5 of 5 stars
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Hotel Pigeon Forge
Hotel Pigeon Forge
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212 reviews from our community

Traveler rating
    98
    36
    25
    21
    32
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70
58
Solo
0
12
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
  • English first
  • Swedish first
  • Any
English first
Birdseye, Indiana
Reviewer
4 reviews 4 reviews
1 of 5 stars Reviewed 2 days ago NEW

We thought this would be a great hotel off of the main drag quiet. It was quiet but upon arriving our tv remote wouldn't work and they couldn't clean our room while we were out because they were short staffed and the towels were not dry yet. So we told them to forget about cleaning that day just bring clean... More

Was this review helpful? Yes
HotelPigeonForge, Guest Relations Manager at Hotel Pigeon Forge, responded to this review

On behalf of the entire staff of the Hotel Pigeon Forge, please accept our most sincere apologies for failing to exceed your expectations during your last stay with us. It is our number one priority to provide all of our guests with Superior Guest Services, and it pains us to know that we fell short of that goal for you... More

Monroe, Michigan
Senior Contributor
28 reviews 28 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The hotel room was large, neat, nothing fancy. Got two rooms, requested they be adjoining or next to each other, and the request was met. The young lady who checked us in was very friendly and very helpful. This is not an upscale, fancy place to stay, but it is a good place to sleep and shower and rest your... More

Was this review helpful? Yes 1
HotelPigeonForge, Guest Relations Manager at Hotel Pigeon Forge, responded to this review

Thank you so much for your review. Although we would love to be able to compete with the Larger and Upscale Properties in Pigeon Forge, we do realize our limitations. We will always continue to strive for guest satisfaction. We try to present a clean, comfortable, and friendly product and staff. Again we appreciate you noticing as our staff is... More

Wayne WV
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

We booked a 4 night stay at this hotel. It is on a steep hill, the only thing good about the location is it's away from the parkway so it's quiet. Upon entering our room, the first thing we noticed was large stains on the wall which appeared to be mold from a water leak. It looked like the carpet... More

Was this review helpful? Yes
HotelPigeonForge, Guest Relations Manager at Hotel Pigeon Forge, responded to this review

I was dismayed by the jaded view you have of your visit to our property. We are truly concerned over your perception on many levels. We strive for customer satisfaction on every guest's stay. As you stated the clerk you spoke with was moved enough by your complaint to attempt to solve it himself. He also made a cursory inspection... More

North Wilkesboro, North Carolina
1 review
2 of 5 stars Reviewed 1 week ago

We had a king size bed and the sheets were to small for the bed when we got into bed the bottom sheet came off. The mattress was old and only had a sheet and bedspread on the bed no blankets. The TV was old and not a very good picture. You had to go and find out the password... More

Was this review helpful? Yes
HotelPigeonForge, Guest Relations Manager at Hotel Pigeon Forge, responded to this review

Thank you for your review. We sincerely apologize for any inconvenience you might have experienced.Please always inform the front desk of any problems or issues you may have with your stay. We have a full housekeeping staff to take care of any housekeeping issues that arise, and we have maintenance on staff to repair any problems that arise.We intend to... More

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

First off I can not believe the bad reviews that i have read on here ! My experience at this hotel was as i said awesome.I've traveled all over the United states and stayed at alot of hotels .As i walked in to register I was Greeted with a beautiful smile by a courteous young lady I believe her name... More

Was this review helpful? Yes 2
HotelPigeonForge, Guest Relations Manager at Hotel Pigeon Forge, responded to this review

Thank you for your comments. We are thrilled to hear that you enjoyed your stay. We are very proud of our staff . We hope you will visit with us again soon! More

HORNELL
2 reviews
2 of 5 stars Reviewed 1 week ago

The Room I had to repair toilet seat.. 1 lamp was a wonder lamp, you wondered if it was going to work. The only ice machine was on the 4th floor.. breakfast was 2nd rate at best.. on a brighter note the people at the front desk were great. The pool was very nice..

Was this review helpful? Yes
HotelPigeonForge, Front Office Manager at Hotel Pigeon Forge, responded to this review

Thank you for your comments.We take great pride in all of our staff, but especially the standards of cleanliness, customer service and hospitality that our housekeepers offer our guests. We truly want you to feel at home. We do hope that you will consider us again in the future, and please remember, you can contact the front desk at ANY... More

1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

I stayed at this hotel for the whole summer (4months) my stay here will end tomorrow. I felt safe and at home. I became friends with most of the staff especially Billy he as been a good friend he's a sweet heart. Love billy (front desk). Then Clarine( front desk) was like my mom away from home, one of the... More

Was this review helpful? Yes 5
HotelPigeonForge, Director of Sales at Hotel Pigeon Forge, responded to this review

Thank you for your comments.. Our staff is very happy to hear that we are friendly and accommodating. Our staff takes pride in providing good southern hospitality. We look forward to seeing you again on your next trip to Pigeon Forge and we love friends from Jamaica (no problem)! More

Memphis, Tennessee, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Worst experience EVER staying at a hotel. My wife and I knew it was going to be a long weekend when you immediately walk in the front door and are hit with the most atrocious smell that is apparently trying to hide another worse smelling odor. Then the room. Musty smell - no working TV - no ice bucket -... More

Was this review helpful? Yes 1
HotelPigeonForge, Guest Relations Manager at Hotel Pigeon Forge, responded to this review

Thank-you for your most critical review. I will not attempt to dissuade your opinion with excuses, but would like to present a few facts: 1) Scented Lobby Candles aren't everyone's cup of tea, but we also get quite a few compliments on our flavor choices which run between Cinnamon, Various Cookies, and even a few Botanical Scents. 2) I wonder... More

2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago via mobile

Disgusting old hotel that should have been bulldozed a long time ago. Wallpaper falling off, torn and frayed blankets, mystery stains on the sheets, and did I mention that we started itching all over? General manager refused to give me a refund because in their opinion the room was clean. I guess meth labs are clean. Dont stay here, dont... More

Was this review helpful? Yes
HotelPigeonForge, Front Office Manager at Hotel Pigeon Forge, responded to this review

Thank you for the review.We certainly apologize that your stay was not all that you nor certainly we expected. We certainly wish that you had told us of your issues before checking out as we would have loved to try to make you stay an enjoyable, pleasant experience More

Gainesville, Florida, United States
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The Hotel Pigeon Forge is one of East Tennessee's best kept secrets. I was lucky enough to spend two months at the Hotel Pigeon Forge this past summer and I thoroughly enjoyed every day. The location was excellent, only 10 minutes from Dollywood and 20 minutes for Gatlinburg. However, if you don't like Dollywood or Gatlinburg, there's still an awesome... More

Was this review helpful? Yes 7
HotelPigeonForge, Guest Relations Manager at Hotel Pigeon Forge, responded to this review

Thank you for your review. The staff appreciates your kind comments. Give us a call when you are coming back to the area. Thank you again. More

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Additional Information about Hotel Pigeon Forge

Address: 2179 Parkway, Pigeon Forge, TN 37863
Location: United States > Tennessee > Sevier County > Pigeon Forge
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hotel Pigeon Forge 2.5*
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