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The Inn On The River

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2492 Parkway, Pigeon Forge, TN 37863
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1,263 Reviews from our TripAdvisor Community

Traveler rating
    904
    256
    66
    25
    12
See reviews for
545
385
14
29
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (489)
Date | Rating
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  • German first
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  • Any
English first
  • All months
    (1263)
  • Mar-May only
    (319)
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    (308)
  • Dec-Feb only
    (262)
All months
Portage, Indiana
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed in this hotel over a busy Memorial Day weekend. The hotel is exactly as it's promised in the other reviews. It's clean, in a great location, and provides an overall relaxing atmosphere. The amenities such as the free wifi and the hot breakfast were good and the free nightly popcorn in the lobby a nice touch. One incident,... More 

Was this review helpful? Yes 2
Fennville, Michigan
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This is truly an amazing place! I do not even know where to begin to tell you how blessed we were by our stay here! I normally would never make time to write a review like this but after staying at the beautiful Inn On The River... I absolutely had to make the time. I have to say that this... More 

Was this review helpful? Yes 2
R_Urban37863, Guest Relations Manager at The Inn On The River, responded to this review

Thank you for such a wonderful review of The Inn On The River and for sharing your experiences with us! We appreciate the time you took to give so many details and enjoyed reading your review with our staff! We truly are blessed to have a wonderful staff and appreciate your warm recognition of everyone! We sincerely enjoyed having your... More 

Chattanooga, Tennessee
1 review
5 of 5 stars Reviewed 5 days ago NEW

I can't say enough about Barbie, director of sales and marketing. We are a traveling baseball team and need 12 rooms when we play in tournaments. I am the designated person who secures the rooms for the parents and players. Barbie was amazing! In travel ball, schedules get changed and sometimes at the last minute. She made several phone calls... More 

Was this review helpful? Yes
R_Urban37863, Guest Relations Manager at The Inn On The River, responded to this review

Thank you for taking the time to review our hotel! It was our pleasure to host your baseball team and we enjoyed having you as our guests. We do understand that plans can change at any time during your stay and we try to be as accommodating as possible. We were happy to have been able to assist you and... More 

Frederick MD
Contributor
18 reviews 18 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This is a great hotel. Our room was clean, comfortable and we didn't hear our neighbors at all! We had a nice balcony overlooking the canal. When I checked in I was put on the 1st floor and I asked to be changed (previous experience with noisy 1st floor rooms in other hotels). They upgraded me to a suite for... More 

Was this review helpful? Yes 1
R_Urban37863, Guest Relations Manager at The Inn On The River, responded to this review

Thank you for a great review! We are pleased that you enjoyed your stay with us and appreciate your comments. We are looking forward to seeing you again soon! More 

Birmingham, Alabama
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

As always, the Inn on the River far exceeded our expectations. We arrived later than expected, but hotel staff had our room ready and were so gracious. Amy and Valerie, the wonderful breakfast hostesses were bright, cheerful and oh so helpful. They kept the kitchen and breakfast area so clean and went out of their way to make us feel... More 

Was this review helpful? Yes
R_Urban37863, Guest Relations Manager at The Inn On The River, responded to this review

Thank you for an absolutely wonderful review of The Inn On The River! We appreciate your comments and recognition of our amazing staff. We hope to see you again soon! More 

Houston, Texas
Contributor
11 reviews 11 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The staff was friendly, the room was clean, location was convenient and the price fit our budget. We really enjoyed being on the river in a king suite with a Jacuzzi tub (nice size and will fit 2 people easily) and balcony. While it didn’t negatively affect our visit in any way, I just thought I would mention it one... More 

Was this review helpful? Yes 1
R_Urban37863, Guest Relations Manager at The Inn On The River, responded to this review

Thank you for taking the time to share your experience on TripAdvisor.com. We appreciate your comments and hope to see you again soon! More 

chandler, az
Top Contributor
140 reviews 140 reviews
46 hotel reviews
79 helpful votes 79 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We were staying in Dillsboro at a horribly overpriced and medicore Best Western. I found a great deal for The Inn On The River over Memorial Day weekend. We were pleased to find the hotel clean and quiet with great bedding! The in room jacuzzi was a wonderful surprise and well needed after hiking in the Smokies. I could have... More 

Was this review helpful? Yes
R_Urban37863, Guest Relations Manager at The Inn On The River, responded to this review

Thank you for choosing The Inn On The River and for taking the time to review our hotel! We enjoyed having you as our guests and hope to see you next time you are in Pigeon Forge, Tennessee! More 

Nashville, Tennessee
2 reviews
5 of 5 stars Reviewed 1 week ago

Love the hotel!! Second time I have stayed here. Great location!! Has an outdoor and indoor pool and a hot tub. Wonderful continental breakfast and staff is very friendly, helpful and knowledgeable. Plan to stay there again next time. Hotel is very clean and convenient to a shopping mall and restaurants.

Was this review helpful? Yes
R_Urban37863, Guest Relations Manager at The Inn On The River, responded to this review

Thank you for choosing to stay with us again! We appreciate your comments and hope to see you again soon! More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

I love the Inn on The River. Customer Service is Awsome! I feel so rested and at Peace when I stay here. Great location Clean. And beautiful views. Would rather stay at the Inn on The River than Any other place in Pigeon Forge

Was this review helpful? Yes
R_Urban37863, Guest Relations Manager at The Inn On The River, responded to this review

Thank you for choosing The Inn On The River and for taking the time to review our hotel! We always enjoy having you as our guest and look forward to next time! More 

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

I read the reviews before booking this hotel. While everything was on par, there was nothing really special about this hotel. It is in the middle of the parkway, which is convenient but also frustrating because the only way out is to go down the block two traffic lights and make a u-turn. The breakfast was good compared to other... More 

Was this review helpful? Yes
R_Urban37863, Guest Relations Manager at The Inn On The River, responded to this review

Thank you for taking the time to review our hotel. More 

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Amenities (46)
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Deluxe King Suite with Fireplace and Jacuzzi and Riverside Balcony (34)
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Double Queen Deluxe Room with Jacuzzi and Riverside Balcony (31)
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Double Queen Mini Suitew with Riverside Balcony (33)
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Indoor Pool (14)
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Outdoor Pool (11)
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Standard Double Queen Room Parkingside (24)
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Standard King, Parkingside (26)
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Standard King Room with Riverside Balcony (31)
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The Hotel (28)

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