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All 93 Pigeon Forge hotels

MainStay Suites

2.5 of 5 Hotel   |   410 Pine Mountain Road, Pigeon Forge, TN 37863
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Ranked #12 of 93 Hotels in Pigeon Forge
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 4 days ago
Jax517 Cleveland, Ohio
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284 reviews from our community

Traveler rating
    148
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    33
    15
    7
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148
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16
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cleveland, Ohio
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The hotel was clean. I went their for Winterskifest. The rooms were very spacious. My problem was that the elevator broke down and wasn't fixed the whole 4 days that I was there. Now they had other ones down the hall, but it was just closer to take the steps.. Breakfast was very good and the workers there were very... More 

Was this review helpful? Yes
MainstaySuitesPF, General Manager at MainStay Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. The front elevator was down for 2 days while a motor was ordered. We do offer other elevators and your group was here for three days not four. Your feedback is very important to us and we can assure you that we... More 

Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 5 days ago NEW

Great place! One staff was a little rude at check in, but that was the only bad experience. Rooms were suite style with full kitchen, dishes even provided. Very clean, good rates, wonderful breakfast, kids enjoyed the indoor pool. Will definitely stay again.

Was this review helpful? Yes
MainstaySuitesPF, General Manager at MainStay Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, S Payne... More 

Ellenwood
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

We stayed here on a group trip from January 16 through the 19th this was the perfect location, nice breakfast daily, great staff and overall the room was nice but the beds are the hardest. A good night sleep was impossible!!! the main elevator did not work our entire stay which was an inconvenience but we used the stairs. Front... More 

Was this review helpful? Yes
MainstaySuitesPF, General Manager at MainStay Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. The one elevator was down for 2 days while a motor was ordered. We offer other elevators in the hotel. Your room was on the first floor which did not inconvenience you getting to your room. All of the events for the... More 

Chattanooga, Tennessee, United States
Top Contributor
56 reviews 56 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We love the new look of the hotel, The lobby is beautiful, of course my kids loved the new market place where they can purchase snacks, and all kinds of goodies. the hotel is off the parkway but is pretty easy to find. Jeff at the front desk was one of the best desk clerks I have met. He was... More 

Was this review helpful? Yes
MainstaySuitesPF, General Manager at MainStay Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, S Payne... More 

Columbus, Georgia
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Hotel is very nice,location could not be beat right off main parkway, and the Pigeon Forge trolley stops right in the parking lot so if you do not want to drive you can just hop on. Check in was quick, the young lady that checked me in was very pleasant, other staff in office not so much, I understand it... More 

Was this review helpful? Yes 2
MainstaySuitesPF, General Manager at MainStay Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, S Payne... More 

Sparta, Tennessee
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 4 weeks ago

excellent place to stay its cheap not far off the main drag its at a light where u can make a left or right..great free breakfast..workers are friendly and helpful..rooms are amazing!!! this is my 2nd time staying we stay there every year for a weekend around christmas time while we visit the area !!! see you guys next year!!!!!!!!

Was this review helpful? Yes
MainstaySuitesPF, General Manager at MainStay Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, S Payne... More 

luvmythree
Contributor
12 reviews 12 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We just returned from a two night stay with our 3 children who are ages 11 and under. Check in was quick and the desk clerk was friendly. We were given some choice in our room assignment, which I liked. We chose a room on an upper floor with a balcony. The room wasn't huge, but was certainly large enough... More 

Was this review helpful? Yes 1
MainstaySuitesPF, General Manager at MainStay Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, S Payne... More 

Shelbyville, Indiana
Senior Contributor
36 reviews 36 reviews
15 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 4 weeks ago

December 27-28 We decided to take a last minute trip to Tennessee to celebrate my eldest daughter's birthday and almost everything was booked. We found the MainStay had a vacancy and took it. We knew the hotel was basic and so were not disappointed with the lack of amenities. There is an indoor pool, though we did not visit it.... More 

Was this review helpful? Yes
MainstaySuitesPF, General Manager at MainStay Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, S Payne... More 

North Carolina
Top Contributor
177 reviews 177 reviews
32 hotel reviews
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed overnight at this property after a fun day at Dollywood. Although the hotel was booked, our room was very quiet. It overlooked the outdoor pool (closed for season). Our room was very clean & a minor toilet problem was immediately taken care of. Plenty of space with 2 queen beds & a sleeper sofa. Beds were very firm... More 

Was this review helpful? Yes
MainstaySuitesPF, General Manager at MainStay Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, S Payne... More 

2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 10, 2014

i stayed a week or so in this hotel and o liked their services.I did not like some of the dishes served there.But decorations were amazing.waiters were nice and cooperating.So i would give 4 stars for now.But wish to visit this hotel again and if i saw it growing then would give 5 stars later.

Was this review helpful? Yes 2
MainstaySuitesPF, General Manager at MainStay Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, S Payne... More 

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Additional Information about MainStay Suites

Address: 410 Pine Mountain Road, Pigeon Forge, TN 37863
Phone Number:
Location: United States > Tennessee > Sevier County > Pigeon Forge
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — MainStay Suites 2.5*
Number of rooms: 129
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Also Known As:
Mainstay Suites Pigeon Forge
Pigeon Forge Mainstay Suites
Mainstay Hotel Pigeon Forge
Mainstay Pigeon Forge
Mainstay Suite Pigeon Forge
Hotel Style:
#10 Business Hotel in Pigeon Forge
#10 Family Hotel in Pigeon Forge
#18 Romantic Hotel in Pigeon Forge

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