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MainStay Suites

Certificate of Excellence
2.5 of 5
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410 Pine Mountain Road, Pigeon Forge, TN 37863
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MainStay Suites
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Ranked #12 of 94 Hotels in Pigeon Forge
Certificate of Excellence
A recent review
4 of 5 stars reviewed 2 days ago
Sue G Raleigh, North Carolina
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322 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (79)
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Raleigh, North Carolina
Level Contributor
3 reviews
4 of 5 stars Reviewed 2 days ago NEW via mobile

Our suite was clean and the staff was friendly and helpful. It was an easy drive to Patriot Park where we parked for free and took the tram to Dollywood for .50 each. The hotel had nice swimming pools and a lazy river that were all open late. We also enjoyed a good breakfast each morning.

Was this review helpful? Yes
MainstaySuitesPF, General Manager at MainStay Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, S Payne... More 

3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

We would stay here again. It is off "the strip" which we thought was a good thing. The rooms are clean and spacious. Kids loved the pools. Eat breakfast early or it will be overrun with no food or tables! Also, use the elevator in the rear or the stairs - or be prepared to wait.

Was this review helpful? Yes
MainstaySuitesPF, General Manager at MainStay Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, S Payne... More 

Bostic, North Carolina
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed at MainStay Suites for a week for vacation. I love this hotel. This hotel is very clean. We stayed in a suite with a full kitchen. The hotel is about a half a mile from the center of town. It is quiet but close in walking distance and the trolley stops several times at this hotel. All the... More 

Was this review helpful? Yes
MainstaySuitesPF, General Manager at MainStay Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, S Payne... More 

New Market, Tennessee
Level Contributor
44 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We had a Convention here,,,,,the hotel went out of there way to help us!! All was great except for the caterer. I would advise using another if your having a food event here. Overall, we had a good experience.

Was this review helpful? Yes
MainstaySuitesPF, General Manager at MainStay Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, S Payne... More 

1 review
5 of 5 stars Reviewed 3 days ago NEW

This is our favorite place to stay in Pigeon Forge. The staff is wonderful, rooms are clean, and I love it that is just off of the beaten path. It provides for quiet mornings and sunrises over the adjacent farm.

Was this review helpful? Yes
MainstaySuitesPF, General Manager at MainStay Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, S Payne... More 

Bowling Green, Kentucky
Level Contributor
143 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a great hotel the location is in our opinion the best in Pigeon Forge. It is in a very quite location, but just a few blocks to the heart of town. The trolley stops in front of the hotel. The grounds are well kept, staff is always ready to help, and the rooms though getting in need of... More 

Was this review helpful? Yes
MainstaySuitesPF, General Manager at MainStay Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, S Payne... More 

Vardaman, Mississippi
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

stop in for a night before we checked in our cabin,room was not cool when went in,went out to eat told front office about it said they would see about it.Well we returned later and they said it was fixed,well they did change the thermosate but didn't fix the problem,we thought maybe it would take a while to cool (wrong)... More 

Was this review helpful? Yes
MainstaySuitesPF, General Manager at MainStay Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! I am very... More 

Fayetteville, Tennessee
Level Contributor
24 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

This was our first stay but certainly not our last. This is hidden just off the main strip in Pigeon Forge enough to be quiet and secluded but minutes from all of the tourist attractions. Check In was easy and I was able to add a coupon I had found. The pools both inside and out along with the lazy... More 

Was this review helpful? Yes 1
MainstaySuitesPF, General Manager at MainStay Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, S Payne... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

A hidden gem of a hotel. Not on the busy strip but within a minute or 2 from it. Excellent hotel with clean and spacious rooms. Welcome staff. Breakfast bar can get very busy, but it was delicious and hot with tons of variety. Love that there's a variety of pools so one is not overcrowded. This was our first... More 

Was this review helpful? Yes
MainstaySuitesPF, General Manager at MainStay Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, S Payne... More 

Greeneville, Tennessee
Level Contributor
6 reviews
4 of 5 stars Reviewed 2 weeks ago

Excellent hotel. Rooms were very clean and we'll kept. The staff was very friendly. The reason for the 4 star rating instead of 5 is the fact that they charge $6 per night for a crib and $1.50 for the safe in the room. Other than that stay was wonderful.

Was this review helpful? Yes
MainstaySuitesPF, General Manager at MainStay Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, S Payne... More 

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