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MainStay Suites

Certificate of Excellence
2.5 of 5
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410 Pine Mountain Road, Pigeon Forge, TN 37863
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1 room 1 guest
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347 Reviews from our TripAdvisor Community

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Traveler rating
    187
    101
    36
    16
    7
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187
46
5
20
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (84)
Date | Rating
  • English first
  • Any
English first
  • All months
    (347)
  • Mar-May only
    (72)
  • Jun-Aug only
    (145)
  • Sep-Nov only
    (76)
  • Dec-Feb only
    (54)
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1 review
5 of 5 stars Reviewed 5 days ago NEW

The staff here is like no other. The faciltity was clean and grand. Pool open late! Breakfast was so yummy. We stopped here while going through to Georgia. Now we are goingto be planning a trip next year here just to stay here. We stayed late august, on a monday. Perfect time to vacation here in pigeon forge. Not too... More 

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Dalton, Pennsylvania
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Let me start with we will be staying again.. The rooms and hotel where super clean, staff beyond friendly even after I sent my son down to tell them our room phone wasn't working staff came right up to fix it only to find out I needed to push line 1.. Also couldn't get pull out bed to go back... More 

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Conyers, GA
Level Contributor
40 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 1 week ago

I'm a travel agent and I'm going to say this. Stay here! Pulling up to the Hotel my first impression was the grounds, they are well manicured and clean. There is plenty of parking - and I love that they enforce no smoking by the front door. Walking in you will be greeted by a very pleasant staff. Eric checked... More 

Was this review helpful? Yes
MainstaySuitesPF, General Manager at MainStay Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, S Payne... More 

Philadelphia, Pennsylvania
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

My family of 5, 2 adults and 3 teens, stayed here this past week. The rooms were clean and the hotel is quiet. The pools were nice. We stayed on the 4th floor so we had a nice view of the mountains. I know some people complained of the beds being too hard but I slept comfortably every night. The... More 

Was this review helpful? Yes
MainstaySuitesPF, General Manager at MainStay Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, S Payne... More 

Level Contributor
19 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Clean rooms, very spacious! Kids loved the pools and I liked that they provided pool towels. Breakfast was good, but would suggest they change it up daily with a few other items. While there the fire alarm went off around 1:30am, thankfully nothing was wrong and we were on the 1st floor and didn't have to walk far. Still unsure... More 

Was this review helpful? Yes 1
MainstaySuitesPF, General Manager at MainStay Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, S Payne... More 

Telford, Tennessee
Level Contributor
76 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We always use a Choice hotel because of 1) employee discount thru hubby's job. 2) choice rewards points. We've stayed at many choice hotels in the area & this was our first time at Mainstay. We loved almost everything about it. The thing we didn't like, we had bottom floor right by the lobby. That was very convenient for breakfast... More 

Was this review helpful? Yes
MainstaySuitesPF, General Manager at MainStay Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, S Payne... More 

Bean Station, Tennessee, United States
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This place is absolutely beautiful! My husband and I stayed here for our anniversary. We had a suite with two queen beds, a sleeper sofa, and kitchen. Our room overlooked the pool. The rooms have private balconies. It is very quiet and relaxing. The room was very clean. Everything is in excellent condition. The staff is very friendly and welcoming.... More 

Was this review helpful? Yes
MainstaySuitesPF, General Manager at MainStay Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, S Payne... More 

Level Contributor
3 reviews
4 of 5 stars Reviewed 2 weeks ago

Front desk staff were very friendly at check-in. Family friendly atmosphere. Clean rooms with a full size refrigerator. Clean pools with long hours to accommodate all sleeping schedules. Several pools that satisfied toddlers and adults. Great experience!

Was this review helpful? Yes
MainstaySuitesPF, General Manager at MainStay Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, S Payne... More 

Lihue, Hawaii
Level Contributor
78 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The grounds are very neat and clean, the conference center is modern and spacious, breakfast was tasty and diverse, the pool is unique and well-maintained and the people running the place were polite, efficient and kind. I was very pleased with this off-the-beaten path down the street from the Pigeon Forge Police HQ and next to a quiet stream. My... More 

Was this review helpful? Yes
MainstaySuitesPF, General Manager at MainStay Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, S Payne... More 

Winchester, Kentucky
Level Contributor
80 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was our 1st experience with a MainStay Suites hotel, and it was a great one. The hotel is beautiful from the outside with a stream running in the front of it. Check-in was very efficient and room was ready upon arrival, which was a little before advertised check-in. Lobby is clean, bright, and welcoming. Our room was a 2... More 

Was this review helpful? Yes 1
MainstaySuitesPF, General Manager at MainStay Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, S Payne... More 

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