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MainStay Suites

Certificate of Excellence
2.5 of 5
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410 Pine Mountain Road, Pigeon Forge, TN 37863
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MainStay Suites
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Ranked #13 of 94 Hotels in Pigeon Forge
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
frannieiam Norton, Virginia
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301 reviews from our community

Traveler rating
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153
41
5
18
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (73)
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    (67)
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Norton, Virginia
Contributor
16 reviews 16 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

So, my family has been visiting Pigeon Forge for the last couple of years and thus we've stayed in a few other places but by far this place exceeds them all! The price was very reasonable, especially for all that they offer. We stayed for four days and three nights and check-in was very easy. The place is beautiful. Yes,... More 

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1 review
5 of 5 stars Reviewed 1 week ago

Very well kept establishment. Staff was very friendly. Room was comfortable and cleanliness was superb. Price was more than reasonable and breakfast was amazing. Would recommend to anyone visiting Pigeon Forge

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Jonesboro, Indiana
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Excellent value and wonderful hotel. Beds were super comfy. Rooms were very spacious. Hotel was in a good location. Facilities were great! The breakfast was amazing! Staff was very pleasant and helpful. Definitely recommend! We will be staying here again in the future. Only reasons I didn't give this hotel a perfect rating were the following minor issues: 1. Wi-Fi... More 

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Lancaster, Pennsylvania
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I got this room as a last minute stay on a hotel auction site for a very reasonable price. It was a welcome refuge after a long car trip. Clean, comfortable, friendly, with a nice, hot breakfast. Ample suite. Super value for the price.

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Pensacola, Florida
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We have stayed here several times and each time the staff is great and the rooms are awesome, love the indoor/ pool and hot tub and the lazy river is great! It's off the beaten path but still close enough to everything. We will definitely be back!!

Was this review helpful? Yes 1
Senior Reviewer
7 reviews 7 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We ended up here in a Hotwire deal and were very happy with it. Our $67 rate was only a little bit off the usual $75 rate but we were shocked that this suite would be $75 just off the strip in the middle of Pigeon Forge. The staff was VERY friendly and the included breakfast had a pretty big... More 

Was this review helpful? Yes 1
MainstaySuitesPF, General Manager at MainStay Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, S Payne... More 

Plainfield, Illinois
Senior Reviewer
6 reviews 6 reviews
4 of 5 stars Reviewed 3 weeks ago

Affordable, especially with full kitchen in the rooms. Hotel was at full capacity when we stayed, and they definitely weren't prepared during breakfast time----we had to wait through several "fill ups" of eggs, sausage, biscuits, etc. Elevators take forever--there is only one in the main area. Pool ran out of towels several times. The issues were only minor considering a... More 

Was this review helpful? Yes
MainstaySuitesPF, General Manager at MainStay Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, S Payne... More 

Pikeville,ky
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We booked for two nights thinking about asking for refund for second night!! Just went to the pool and odor of chlorine was very strong it made my whole family's eyes irriated from being in there for 45 min. No towels in the indoor pool went to front desk And was told there was no towels!! Really no towels .... More 

Was this review helpful? Yes 2
MainstaySuitesPF, General Manager at MainStay Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Our indoor pool system is new and regulated by a company that monitors all level of chemicals for us. The chemicals in the system were perfect. I am sorry that your family had any eye issues. I will be finding out why... More 

Birmingham, AL
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

My husband and I returned to MainStay Suites because our first visit had been pleasant enough. However, upon entering our suite, we soon discovered things that needed attention. The safe did not work -- it would not close. I called the front desk (after several times of trying to get a dial tone on the phone) and a maintenance man... More 

Was this review helpful? Yes
MainstaySuitesPF, General Manager at MainStay Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, S Payne... More 

Cincinnati, Ohio
Top Contributor
51 reviews 51 reviews
13 hotel reviews
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Located on Pine Mountain Rd. just off the main drag, this is one very clean, very well-run hotel. Good for walking and also catching the Fun Time Trolley. Mitch Lewis, the Group Sales Coordinator along with some of the other staff, (can't remember her name, been working there a long time, but she works the dining room most every morning---she... More 

Was this review helpful? Yes 1
MainstaySuitesPF, General Manager at MainStay Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, S Payne... More 

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