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Comfort Inn & Suites at Dollywood Lane

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3712 Parkway, Pigeon Forge, TN 37863
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1 room 1 guest
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Comfort Inn & Suites at Dollywood Lane
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357 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (91)
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Level Contributor
4 reviews
4 of 5 stars Reviewed 6 days ago NEW

The rooms were nice, the bathroom excellent. The hallways need updating and the parking arrangements are challenging. However, the breakfast is EXCELLENT. Probably the best in all the Choice Hotel chains I have had. Get there early so you get a table. Outdoor pool is neat and well kept.

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Rochester, Michigan
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We have been coming to Pigeon Forge for the last twenty years and always stay at this hotel. The location is centrally located, and it is moderately priced, we stayed for eight nights. There are certainly much nicer hotels in Pigeon Forge, but spending $200 a night, is not what we choose to do. They are related to Quality Inn... More 

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Laura A, Public Relations Manager at Comfort Inn & Suites at Dollywood Lane, responded to this review

VacationGirl510, Thank you for twenty years of letting us provide you with an extraordinary stay in Pigeon Forge! We are always happy to hear when someone sees the value in our location and services. We are sorry about the housekeeper and hope to speak with you to identify the responsible party. We were glad to hear that our waffles were... More 

Pennsylvania
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Pleasantly surprised. The hotel was well located, very clean, reasonably priced, and had very attractive rooms (with a balcony). There are two pools and two hot tubs (one each inside and outside). There's a great breakfast buffet included. There are lots of restaurants within easy walking distance, and the trolley stop is right out front. The people are also quite... More 

Was this review helpful? Yes
Laura A, Public Relations Manager at Comfort Inn & Suites at Dollywood Lane, responded to this review

PAKMD, Pleasantly surprised, is always a wonderful thing! We are overjoyed that you had a great visit with us. Our amazing location, fabulous pools, great rooms, and friendly staff, were just the beginning of what you loved about our hotel, and we couldn't be happier! We truly hope that you will be able to stop in for another great getaway... More 

Statesboro, Georgia
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We have stayed here numerous times and never encountered so many problems (mainly housekeeping). Arriving in the room, I noticed toenail clippings in the bathroom floor and a big yellow stain on the comforter. I called the front desk and they sent someone up to sweep and vacuum and change the comforter. Later we noticed we only had 2 towels,... More 

Was this review helpful? Yes 4
Laura A, Public Relations Manager at Comfort Inn & Suites at Dollywood Lane, responded to this review

Sammie S, Thank for providing this feedback about your stay with us. We normally assign each housekeeper the same floors and we truly apologize that the service was not to our usual standards. We can assure you that it will be addressed. As you know from your many stays with us, the cleanliness of our units are normally impeccable and... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

We booked our stay here online and were told when we got there that we could not use the money already taken off our credit card to pay for the hotel . We paid in cash and the money was never returned to our card as was promised by the clerk . The hotel has admitted we were double charged... More 

Was this review helpful? Yes 2
Laura A, Public Relations Manager at Comfort Inn & Suites at Dollywood Lane, responded to this review

Andrea T, We have tried to reach out to you many times regarding this review. You booked online with a third party, and we collected payment from them. We do not have your credit information. We also have reviewed our tapes, as well looked thru our records, in order to try to explain the situation you are referring too. We... More 

Springhill, Florida
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This hotel was ok A very large location Lots of kids, but noise was minimal. It could use a little bit of clean-up. Especially carpets. Staff was friendly and helpful We chose to eat at a Denny's next door due to the amount of people staying so cannot review the restaurant. The one great perk was a hot tub in... More 

Was this review helpful? Yes 1
Laura A, Public Relations Manager at Comfort Inn & Suites at Dollywood Lane, responded to this review

Elaine C, Road trips with loved ones are always such a blast! We are so very glad you decided to stop in and give our hotel a try. Happy to hear that you got a great night's sleep and that even though we are a large property, a quiet place wasn't hard to find. We apologize about the carpets and... More 

Manchester, Kentucky
Level Contributor
35 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Great location loved the bed very comfortable and loved the balcony very clean and the room had a little area dictionary with a map so we could see and know what was around us. The staff was very friendly and helpful

Was this review helpful? Yes 1
Laura A, Public Relations Manager at Comfort Inn & Suites at Dollywood Lane, responded to this review

BarbPT, We are so glad that you enjoyed your stay with us. We know that a fantastic trip is all about the details and we are delighted that our clean comfortable rooms, fabulous balcony, and amazing location, were just what you were looking for! More 

Charlotte, North Carolina
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We made our reservation 2 months in advance and advised that we needed a Wheel Chair accessible room, We called a week before our trip again we we were advised we were absolutely in a Wheel Chair accessible room. When we arrived we were not in a wheel Chair accessible room and furthermore they have handicapped accessible but not wheel... More 

Was this review helpful? Yes 1
Laura A, Public Relations Manager at Comfort Inn & Suites at Dollywood Lane, responded to this review

love56, We are truly saddened that you were unable to receive the room type you needed. Unfortunately you did not book your reservation directly with our hotel, and this request was not passed onto us by the third party you were in contact with. We do have wheelchair accessible rooms with roll in showers, however those were fully booked during... More 

2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed July 31, 2015

We stayed here for 4 nights this week. I picked this hotel due to the location, star rating, and accommodations (including free wi-fi and hot breakfast). The hotel was in a great location and staff was super friendly. It did seem like every noise could be heard from the halls and there was so much light that came in from... More 

Was this review helpful? Yes 2
Laura A, Public Relations Manager at Comfort Inn & Suites at Dollywood Lane, responded to this review

Somer N, Thank you so much for staying with us and for taking the time to fill out this review. We are always happy to get a review full of suggestions, it only helps us to better ourselves! We are delighted that you got a great nights sleep on our comfortable beds and that you loved our amazing location and... More 

Ohio, United States
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 29, 2015

We recently spent 5 days at this hotel. We had 2 rooms. My grandma and her sister (both in their 70's) and my disabled uncle had a 1st floor suite. My daughter and I had a double on the 4th floor. Both rooms were clean and well stocked. AC worked well. My daughter enjoyed the pool, though there were no... More 

Was this review helpful? Yes 1
Laura A, Public Relations Manager at Comfort Inn & Suites at Dollywood Lane, responded to this review

Devan S, We are so glad that you and your family were able to spend time together while staying with us. Glad to hear that you all enjoyed your rooms and that she loved our pools. We apologize about the towels and will make sure that is addressed. We hope that you can return for another visit again soon. More 

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