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DoubleTree by Hilton Oak Ridge - Knoxville

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215 South Illinois Ave., Oak Ridge, TN 37830
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DoubleTree by Hilton Oak Ridge - Knoxville
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DoubleTree by Hilton Oak Ridge - Knoxville
DoubleTree by Hilton Oak Ridge - Knoxville
DoubleTree by Hilton Oak Ridge - Knoxville
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359 reviews from our community

Traveler rating
    177
    123
    41
    14
    4
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84
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183
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
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Cookville, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

When I booked this trip I ask to have a room beside, or at least near our other company that was staying at the same hotel. They told me no problem we will asign you room ... Well I called back later that week to confirm our stay and room #. Guess what they had no record of it. So... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
GretchenJ, General Manager at DoubleTree by Hilton Oak Ridge - Knoxville, responded to this review

You can absolutely request a specific room at our property! Furthermore, if you are a Hilton Honors member, you can use our new innovative e-check in process where you can actually look at a floor plan of our hotel and choose your own specific room! I was immediately made aware of your situation, and I know that our front desk... More 

Cincinnati
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The location was perfect for me,the hotel was beautiful.It would have been nice if breakfeast would have came with the room.My first choice was the Hampton across the street which offered breakfeast with the room for about the same rate but their pool was closed for repair.I thought the desk staff could have been known a little more about the... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
GretchenJ, General Manager at DoubleTree by Hilton Oak Ridge - Knoxville, responded to this review

We are glad that you enjoyed your stay at our hotel and our indoor/outdoor pool. We offer many different packages that include breakfast, please inquire about them the next time you are booking with us and our team will take care of the rest! More 

Los Angeles, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This hotel is set up to handle groups and they did everything they could to ensure that our needs were taken into account and facilitated all along the way! For our purposes, it was a perfect hotel for us to have as our base while working in the area.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
GretchenJ, General Manager at DoubleTree by Hilton Oak Ridge - Knoxville, responded to this review

Thank you so much for taking the time to rate us so highly! We appreciate your feedback and are so happy that you were comfortable at our hotel. Our team is here to serve and we appreciate your time in telling us that we succeeded! We look forward to being of service to you in the future. More 

Atlanta, Georgia
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

This hotel has a great restaurant, great banquet waiters, good food, nice room service... front desk staff can be snarky.... asked for room upgrade, didn't even get a decent room, closet door and mirror broken, dripping shower, barely maid service but the conference I attended was excellent.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
GretchenJ, General Manager at DoubleTree by Hilton Oak Ridge - Knoxville, responded to this review

It is always a joy to host the annual TMW conference. We receive many compliments on our front desk team, so I was surprised to hear that you thought them anything but sincere. Please know that anytime there is an issue with your room, let any team member know as they are all empowered to "make it right". If given... More 

Atlanta, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Very friendly and helpful staff, rooms are always clean and well-maintained. Hotel is close to everything in Oak Ridge and Knoxville is just a short drive. I would definitely stay here again when traveling to the Oak Ridge / Knoxville area.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 3
GretchenJ, General Manager at DoubleTree by Hilton Oak Ridge - Knoxville, responded to this review

Thank you for taking the time to tell the world how awesome we are!! We appreciate your business and look forward to being of service to you during your next trip to Oak Ridge. More 

Winnetka, Illinois
Contributor
13 reviews 13 reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Stayed 5 nights. The staff couldn't have been nicer- from the front desk to cleaners. Pillows are amazing. Such a comfortable room, clean and all new. Best thing in my book is the open central staircase the leads to all floors. If you are trying to get your steps/stairs in its the best. Not the scary cement fire staircase of... More 

Was this review helpful? Yes 4
GretchenJ, General Manager at DoubleTree by Hilton Oak Ridge - Knoxville, responded to this review

Thank you so much for taking the time to rate us so highly on TripAdvisor! We are very proud of our hotel and we are glad that you enjoyed your time with us. Our Executive level is a great value and I appreciate you sharing it with any prospective guests. We look forward to being of service to you in... More 

1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Had a great stay. The hotel is neat clean. Friendly staff. Have stayed here before and the service has remained excellent. Of course the cookies are to die for. Warm and soft just like mom used to make.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 5
GretchenJ, General Manager at DoubleTree by Hilton Oak Ridge - Knoxville, responded to this review

Thank you for taking the time to write such a nice review about our hotel. We appreciate your business and are so happy that you enjoyed your time with us. We look forward to being of service to you during all your return visits to our area! More 

Richland, Washington
Reviewer
5 reviews 5 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The Doubletree in Oakridge is like almost any other Doubletree I've visited, clean, nicely appointed and comfortable. The difference in Oakridge is the service! The day I arrived, I was greeted by the most lovely desk clerk, Mackenzie. She gave me extra water and an extra cookie almost before the request came out of my mouth, and spent a significant... More 

Was this review helpful? Yes 5
GretchenJ, General Manager at DoubleTree by Hilton Oak Ridge - Knoxville, responded to this review

It is words such as yours that make our entire team know that what they do is appreciated. I am thankful that you took the time to write about your experience and how enjoyable it was. I am proud to be the leader of such an extraordinarily service-oriented team and when they hear a thank you from one of our... More 

Greenville, North Carolina
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stayed at this hotel while traveling from NC to KY. I struggled to find a hotel along the freeway in/around Knoxville and decided to deviate from my route a bit to stay at the DoubleTree. It was a great choice! I was greeted by a friendly employee at the front desk. She accommodated my room request and provided me... More 

Was this review helpful? Yes 7
Knoxville, Tennessee
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

From the front desk attendants, to the cleaning crew to the kitchen staff...every person at the Doubletree in Oak Ridge is A++. It really is southern hospitality at it's best. The indoor/outdoor pool was a perfect temperature and very clean...the room was flawless and the new carpet was beautiful. The restaurant inside of the hotel is called Burchfields and it's... More 

Was this review helpful? Yes 6
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