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DoubleTree by Hilton Oak Ridge - Knoxville

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215 South Illinois Ave., Oak Ridge, TN 37830
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DoubleTree by Hilton Oak Ridge - Knoxville
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DoubleTree by Hilton Oak Ridge - Knoxville
DoubleTree by Hilton Oak Ridge - Knoxville
DoubleTree by Hilton Oak Ridge - Knoxville
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399 Reviews from our TripAdvisor Community

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Traveler rating
    191
    142
    45
    17
    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Joshua the food and beverage manager and Christian the front desk attendent were very friendly and went above and beyond in my opinion. The beds were comfortable and the rooms were pretty clean. The location is ok I just wish it had an on site washer and dryer.

Was this review helpful? Yes 1
GretchenJ, General Manager at DoubleTree by Hilton Oak Ridge - Knoxville, responded to this review

Thank you for taking the time to rate us on TripAdvisor and for mentioning specific team members. They are both very important to our success and I appreciate you noticing their exemplary guest service. We appreciate your business and look forward to being of service to you during any return visits to our area. More 

Huntsville, Alabama, United States
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

The hotel is super quiet and clean. The staff is very helpful and accommodating. We had an issue with ants and it was no problem getting help and switched to a new room. I had also left my laptop cord and they sent it to me via overnight! Thanks for everything and will definitely stay here on our next visit.... More 

Was this review helpful? Yes
GretchenJ, General Manager at DoubleTree by Hilton Oak Ridge - Knoxville, responded to this review

Thank you so much for taking the time to rate us on TripAdvisor. We appreciate all of your positive comments and are thankful that our team was able to "Make it Right" for you. I apologize about the ants. It seems that they were as tired of the 10 days straight rainy weather as we were!! Thank you for being... More 

Murfreesboro, Tennessee
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

we were scheduled to be in another hotel, but due to a mess up we ended up at the Doubletree. couldn't have been a better ending, our experience was a great breakfast and room. very clean facility and helpful staff.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 2
GretchenJ, General Manager at DoubleTree by Hilton Oak Ridge - Knoxville, responded to this review

Thank you for taking the time to rate us so highly on TripAdvisor! I am honored to be the leader of such an incredible team of hospitality professionals. We are glad you found us and now you will know where to stay when in our area! Have a great rest of your summer. More 

Leuven, Belgium
Level Contributor
58 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
2 of 5 stars Reviewed 2 weeks ago

What a disappointment this was. We got the "suite" (room 301), the only positive thing to say about the suite is that it's indeed bigger than other rooms and the bed is quite good. However, it stinks -literally- on all other aspects: the rooms has a moldy smells that hits you the moment you set foot in the place. It... More 

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GretchenJ, General Manager at DoubleTree by Hilton Oak Ridge - Knoxville, responded to this review

Thank you for choosing our DoubleTree for your travels. I wish we could have done a better job at communicating our disability to change your third party booking. It is always best to book directly through our website, as it gives us a chance to better serve you when changes to your original reservation need to be made. I will... More 

Nashville, Tennessee
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

My first time to Oak Ridge. Hotel conveniently located on main hwy. Very nice room & super nice staff. Comfortable beds & very pleasant stay. Room was very clean however, there was some mold on the backside of the shower. I told management & he thanked me & told me he would take care of it immediately.

Was this review helpful? Yes
GretchenJ, General Manager at DoubleTree by Hilton Oak Ridge - Knoxville, responded to this review

Thank you for your kind words about our hotel and its team! We strive every day to deliver superior hospitality to our guests and we are glad that you experienced just that. I am glad that our team member immediately responded to your request and I appreciate you being so understanding. We look forward to being of service to you... More 

Naples, Maine
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I have been traveling to Knoxville for years for some government work, and the DoubleTree is one of my two go-to's here. Love the staff, and the rooms are nice & clean. On site restaurant isn't bad...and of course the cookies are delicious.

Was this review helpful? Yes 3
Inman, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I had a very pleasant stay. The staff was friendly and helpful. The rooms were uniquely designed and although I did not have time to enjoy it the pool looked very nice. It was both indoor and out door.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
GretchenJ, General Manager at DoubleTree by Hilton Oak Ridge - Knoxville, responded to this review

Thank you for taking the time to rate us on TripAdvisor. We are very proud of our hotel and its team of hospitality professionals. Thank you for making our hotel your home away from home and we look forward to being of service to you when you return to our area! More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 25, 2015

Couldn't have been happier staying here....Dinner was convenient, reasonably priced and delicious. This hotel has a really nice layout with large open areas...the room was large and comfortable. The hotel is located on a main hwy., but behind the hotel is a beautiful green space big enough to get in an early morning walk.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 3
GretchenJ, General Manager at DoubleTree by Hilton Oak Ridge - Knoxville, responded to this review

Thank you for your kind words about our hotel and its location. We appreciate your business and we love Burchfield's menu and food as well! We hope you choose us for your next stay in Oak Ridge. More 

Bryson City
2 reviews
4 of 5 stars Reviewed June 20, 2015

Over all a good experience. A few things could use some attention, but nothing to stop me from returning. Apparently the restaurant is not the best because very few were dining on Friday or Saturday. Will return.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
GretchenJ, General Manager at DoubleTree by Hilton Oak Ridge - Knoxville, responded to this review

Thank you for taking the time to rate us on TripAdvisor. I did want to let you know that we have a great clientele of locals who dine in Burchfield's Restaurant on a regular basis because our food is superb. Never judge a book by its cover...you really should have tried it while you were here! We have a wide... More 

Denver, Colorado
Level Contributor
246 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
4 of 5 stars Reviewed June 18, 2015

This is an older hotel, but the rooms are a nice size and the hotel is convenient from the knoxville airport - almost a straight shot. The staff at the desk is good, but always busy when I approached the desk and with one person working that always meant a wait. I definitely will come back as I got a... More 

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