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Holiday Inn Express Hotel & Suites Newport South

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1022 Cosby Hwy, Newport, TN 37821
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Holiday Inn Express Hotel & Suites Newport South
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Holiday Inn Express Hotel & Suites Newport South
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98 reviews from our community

Traveler rating
    50
    40
    6
    2
    0
See reviews for
38
31
7
8
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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Henderson, Kentucky
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed only a few hours as we were stopping off during a 13 hour car ride. Beds were very comfortable and the decor was very pleasant. The only thing I would mark it down for was the size of the breakfast eating area. Had a nice selection but seating was very limited. There were several seniors choosing to sit at... More 

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Lexington, Kentucky
Top Contributor
73 reviews 73 reviews
11 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed 1 week ago

This appears to be a fairly new hotel. There was a rip in the room darkening window covering and the shower faucet/handle was extremely loose (it seemed as though it could easily fall off). I felt that there was absolutely no ability to block noise through the walls of our room. I could hear every little noise from the room... More 

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hixnewport, Guest Relations Manager at Holiday Inn Express Hotel & Suites Newport South, responded to this review

I am so sorry that you were not 100% satisfied with your stay. This is not the experience we want any of our guests to have while with us. The comfort and satisfaction of our guests is always our top priority. The comments we receive from our guests help us to recognize where we need to make changes and improve... More 

Charlotte, North Carolina
Contributor
20 reviews 20 reviews
20 hotel reviews
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here for one night while traveling. It is easy to find. No odors. Seems new with interior doors. All staff we encountered from check in to check out were very pleasant and friendly. We booked a king suite which was very roomy. The angle of the TV from the sofa is a little weird. Super high ceilings. Great water... More 

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hixnewport, Guest Relations Manager at Holiday Inn Express Hotel & Suites Newport South, responded to this review

We are so glad you had such a wonderful stay. These kind of comments are an inspiration to our staff and management. Thank you for choosing the Holiday Inn Express & Suites Newport South. We hope that you will allow us to serve you again next time you are in the area. More 

Olney, United States
Contributor
14 reviews 14 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 weeks ago

I had to wait over 5 minutes to check in as there was no front desk staff???? King bed room was nice, comfy bed, too soft pillows. Exercise room was pitiful, 3 machines, TV didn't work, bicycle felt as if it was going to fall apart., no free weights....Breakfast buffet was very good with many choices.

Was this review helpful? Yes 1
hixnewport, Guest Relations Manager at Holiday Inn Express Hotel & Suites Newport South, responded to this review

Thank you for letting us know about your stay. I apologize for the problems you experienced during your stay. I have passed your comments along to management and staff. I know you have a lot of choices while travelling, and I appreciate you choosing to stay with us. I hope you will allow us to serve you again. More 

Kendallville, Indiana
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 17, 2015

The Hotel was clean and looked nice. Another great stay at a Holiday Inn Express. The pool was a little on the small side, but was okay. The beds were comfortable also. The guy that checked us in was very friendly and was quick to get us setup in our room.

Was this review helpful? Yes 1
hixnewport, Guest Relations Manager at Holiday Inn Express Hotel & Suites Newport South, responded to this review

I am pleased to hear that you had a good stay. It was great having you as our guest. Thank you for choosing the Holiday Inn Express & Suites Newport South. More 

Grand Blanc
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed April 11, 2015

We stayed here on our way home from Florida. The room was clean. The beds were very comfortable. The staff was very friendly and courteous. Everything felt new and fresh. Would definitely stay here again. The views were beautiful. So glad that we stopped.

Was this review helpful? Yes 2
hixnewport, Guest Relations Manager at Holiday Inn Express Hotel & Suites Newport South, responded to this review

Thank you for all the wonderful comments. I am glad that you enjoyed your stay and had a chance to enjoy the beauty of the Smoky Mountains. We hope that you will continue to choose the Holiday Inn Express & Suites Newport South. More 

Bellbrook, Ohio
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 1, 2015

Always leery about picking a roadside hotel, but was ready to call it a day and get in out of the rain. Exit the highway and look around...Days Inn, Parkway Inn and Motel 6 (I missed the weather report - did #ell freeze over?) I refuse to stay in a hotel that has a door that opens into the parking... More 

Was this review helpful? Yes 1
hixnewport, Guest Relations Manager at Holiday Inn Express Hotel & Suites Newport South, responded to this review

I am glad that we were able to provide you a place to get out of the weather and that you had an enjoyable stay. I am sorry that you had an issue with the toilet. Thank you for your understanding and for making the best of the situation. We definitely appreciate the kind comments and recommendation. We hope that... More 

Raleigh, North Carolina
Senior Contributor
33 reviews 33 reviews
13 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed March 22, 2015

The Holiday Inn Express chain has really made improvements to their chain, and this hotel location is a good example of the positive changes. Hotel Overall very good. Staff Wayne, a middle age man, who actually was wearing a suite, which I thought was a class act, was very helpful and professional. Was there when we checked in on Saturday... More 

Was this review helpful? Yes 1
hixnewport, Guest Relations Manager at Holiday Inn Express Hotel & Suites Newport South, responded to this review

Thank you for all the wonderful compliments. Wayne is definitely an asset to our team. We are very proud that you consider us "the best". This is the kind of comments that reflect the efforts of our employees. They will be excited to hear these comments. I do apologize for the issue with our curtains. We actually have 3 sets... More 

Jackson, Wyoming
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 15, 2015

Excellent, convenient location. Set back from the main road, so it was quiet, but still an easy walk to several nice restaurants. Staff was very friendly and efficient. The room was roomy, clean and quiet. Breakfast was outstanding--far better than some breakfast-included places! My nieces loved the indoor pool. I appreciated the fitness center and free USA Today. The only... More 

Was this review helpful? Yes 1
hixnewport, Guest Relations Manager at Holiday Inn Express Hotel & Suites Newport South, responded to this review

Thank you so much for all the positive comments. This is the experience that our staff strives for each day. They will be excited to know that you had such a wonderful stay. Your comments definitely mean a lot to us. It was a pleasure to have you and your family as our guests. Thank you for choosing the Holiday... More 

Ottawa
Senior Contributor
35 reviews 35 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed March 3, 2015

We stop on the way to SC, Room was good/clean nothing that really stands out. The cost is a little high. If I had not got the price at a discount I would not have stayed there. A little hard to get into. Big hill and small drive way in.

Was this review helpful? Yes 1
hixnewport, Guest Relations Manager at Holiday Inn Express Hotel & Suites Newport South, responded to this review

Thank you for taking the time to write your review. All comments are greatly appreciated. I apologize that we did not leave a better impression. We want all of our guests to continue their journey with a relaxed and happy feeling that is not easily forgotten. Your satisfaction is our top priority. We hope that you will continue to be... More 

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