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Holiday Inn Express Hotel & Suites Newport South

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1022 Cosby Hwy, Newport, TN 37821
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Holiday Inn Express Hotel & Suites Newport South
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Holiday Inn Express Hotel & Suites Newport South
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102 Reviews from our TripAdvisor Community

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Traveler rating
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    42
    7
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8
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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Louisville, KY
Level Contributor
36 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 1 week ago

Comfy, clean rooms & friendly staff, we were able to make reservations online (while the husband drove) using our HI points, about 30 minutes before checking in. Standard Holiday Inn Express breakfast, free wi-fi, fairly quiet. Didn't get a chance to use the pool. No problems & would definitely stay here again.

Was this review helpful? Yes
hixnewport, Guest Relations Manager at Holiday Inn Express Hotel & Suites Newport South, responded to this review

We are so glad to hear that your stay was comfortable and enjoyable. Thank you for choosing the Holiday Inn Express & Suites Newport South. We can't wait to see you again. More 

Chattanooga, Tennessee
Level Contributor
36 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 1 week ago

My friend and I stopped here on our way to Asheville. The hotel was clean and cool. We also had a nice note from the women who cleaned our room for us to let her know if we need anything. We really enjoyed our stay. I would highly recommend staying here, if you stop in Newport.

Was this review helpful? Yes
hixnewport, Guest Relations Manager at Holiday Inn Express Hotel & Suites Newport South, responded to this review

Thank you for recommending our hotel. Your kind comments have made our day a little brighter. We hope that we will have the opportunity to serve you again soon. More 

Texas
Level Contributor
25 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel was easy to find and clean! Very impressed! Our room had a note from Rhonda which put a smile on our faces! The shower was great and the room was spacious! Loved that it included a microwave and fridge. The breakfast was a wonderful assortment of items. The ONLY thing that needs work on is the customer service... More 

Was this review helpful? Yes
hixnewport, Guest Relations Manager at Holiday Inn Express Hotel & Suites Newport South, responded to this review

It is good to know that you enjoyed your room and breakfast. Our staff does work hard to provide a clean, well-maintained property. However, our hotel is not just about a clean room. I would like to apologize for the behavior of our employees. There is absolutely no excuse for them not acknowledging our guests. I can assure you that... More 

Sao Paulo, SP
Level Contributor
112 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
3 of 5 stars Reviewed May 26, 2015

It's what you expect from a holiday inn express. Not too much and not too little. Alright for a night. Clean and neat. Price ok!!! They have a good and warm swimming pool.!!!! Good price!!!! For a holiday inn express. express express express!!

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Newport South, responded to this review

Dear Tiago P, Thank you for taking time to post a review of our property. I'm delighted to know that you were satisfied with the level of cleanliness provided and found our pool to be good. We hope you give us a chance to host you the next time you are in the area. Sincerely, Pascal N Case Manager IHGCare More 

Henderson, Kentucky
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed May 24, 2015

Stayed only a few hours as we were stopping off during a 13 hour car ride. Beds were very comfortable and the decor was very pleasant. The only thing I would mark it down for was the size of the breakfast eating area. Had a nice selection but seating was very limited. There were several seniors choosing to sit at... More 

Was this review helpful? Yes
hixnewport, Guest Relations Manager at Holiday Inn Express Hotel & Suites Newport South, responded to this review

I am so sorry that you had to take your breakfast to your room and did not have the chance to sit down and relax during breakfast. Breakfast can be a little crowded at times. I am glad that the rest of your stay was enjoyable. We definitely appreciate your comments and look forward to seeing you again in the... More 

Lexington, Kentucky
Level Contributor
92 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 stars Reviewed May 18, 2015

This appears to be a fairly new hotel. There was a rip in the room darkening window covering and the shower faucet/handle was extremely loose (it seemed as though it could easily fall off). I felt that there was absolutely no ability to block noise through the walls of our room. I could hear every little noise from the room... More 

Was this review helpful? Yes
hixnewport, Guest Relations Manager at Holiday Inn Express Hotel & Suites Newport South, responded to this review

I am so sorry that you were not 100% satisfied with your stay. This is not the experience we want any of our guests to have while with us. The comfort and satisfaction of our guests is always our top priority. The comments we receive from our guests help us to recognize where we need to make changes and improve... More 

Charlotte, North Carolina
Level Contributor
20 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 stars Reviewed May 6, 2015

Stayed here for one night while traveling. It is easy to find. No odors. Seems new with interior doors. All staff we encountered from check in to check out were very pleasant and friendly. We booked a king suite which was very roomy. The angle of the TV from the sofa is a little weird. Super high ceilings. Great water... More 

Was this review helpful? Yes
hixnewport, Guest Relations Manager at Holiday Inn Express Hotel & Suites Newport South, responded to this review

We are so glad you had such a wonderful stay. These kind of comments are an inspiration to our staff and management. Thank you for choosing the Holiday Inn Express & Suites Newport South. We hope that you will allow us to serve you again next time you are in the area. More 

Olney, United States
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed April 21, 2015

I had to wait over 5 minutes to check in as there was no front desk staff???? King bed room was nice, comfy bed, too soft pillows. Exercise room was pitiful, 3 machines, TV didn't work, bicycle felt as if it was going to fall apart., no free weights....Breakfast buffet was very good with many choices.

Was this review helpful? Yes 1
hixnewport, Guest Relations Manager at Holiday Inn Express Hotel & Suites Newport South, responded to this review

Thank you for letting us know about your stay. I apologize for the problems you experienced during your stay. I have passed your comments along to management and staff. I know you have a lot of choices while travelling, and I appreciate you choosing to stay with us. I hope you will allow us to serve you again. More 

Kendallville, Indiana
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 17, 2015

The Hotel was clean and looked nice. Another great stay at a Holiday Inn Express. The pool was a little on the small side, but was okay. The beds were comfortable also. The guy that checked us in was very friendly and was quick to get us setup in our room.

Was this review helpful? Yes 1
hixnewport, Guest Relations Manager at Holiday Inn Express Hotel & Suites Newport South, responded to this review

I am pleased to hear that you had a good stay. It was great having you as our guest. Thank you for choosing the Holiday Inn Express & Suites Newport South. More 

Grand Blanc
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed April 11, 2015

We stayed here on our way home from Florida. The room was clean. The beds were very comfortable. The staff was very friendly and courteous. Everything felt new and fresh. Would definitely stay here again. The views were beautiful. So glad that we stopped.

Was this review helpful? Yes 2
hixnewport, Guest Relations Manager at Holiday Inn Express Hotel & Suites Newport South, responded to this review

Thank you for all the wonderful comments. I am glad that you enjoyed your stay and had a chance to enjoy the beauty of the Smoky Mountains. We hope that you will continue to choose the Holiday Inn Express & Suites Newport South. More 

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