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Union Station Hotel, Autograph Collection

#27 of 151 Hotels in Nashville
Certificate of Excellence
4.0 of 5
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1001 Broadway, Nashville, TN 37203 (Formerly Union Station - A Wyndham Historic Hotel)
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Union Station Hotel, Autograph Collection
Best prices for: 1 room 1 guest
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Ranked #27 of 151 Hotels in Nashville
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 6 days ago
Casey_Miller17 New York City, New York
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655 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Jersey, United Kingdom
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 4 days ago NEW via mobile

The hotel is beautiful and staff helpful, however it's massively overpriced. The rooms are what lets the hotel down. Our first option had a very small 'full' double bed, second had the smell of the kitchens coming through the A/C, third was option was ok, but all rooms are small, really poor TV, have no fridge, no free wifi, a... More 

Was this review helpful? Yes 1
New York City, New York
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I organized a Corporate Retreat in March 2015 and everything was amazing! Our onsite coordinator, Alicia Johnson, went above and beyond all expectations. The AV coordinator, Shawn, was always present and eager to help. The catering manager, Jeremy was on top of everything, and Elyse and Sal were both incredibly helpful during out time there. The hotel itself is breathtaking,... More 

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Port washington, NY
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 1 week ago

Overall, this was a pleasant stay. They were extremely personable at the valet and at the front desk. The building is absolutely gorgeous. They offered coffee and coffee cake in the morning and iced tea and cookies in the afternoon. The rooms were clean and well maintained. There are a few nearby restaurants and honestly anything you want you can... More 

Was this review helpful? Yes 3
UnionstationGM, General Manager at Union Station Hotel, Autograph Collection, responded to this review

Thank you for a nice review! Yes, our hotel is beautiful! We are very proud! There is this wonderful charm about the trains going by. People from all over come to see our hotel and watch the trains go by. On an occasion the conductor will blow the horn! I am pleased that the staff was so personable and that... More 

Flintstone, Georgia
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

I had tried on 3 previous trips to Nashville to get reservations at this historic hotel. They are listed at having 125 rooms, but I have never been able to get one until this week. It was worth the wait. The architecture is breathtaking. From the marble floors, to the 65-foot, barrel-vaulted lobby ceiling and the stained glass it was... More 

Was this review helpful? Yes
UnionstationGM, General Manager at Union Station Hotel, Autograph Collection, responded to this review

Thank you for your review and thank you for being patient booking a room with us. We are busy year round and it is a favorite Nashville hotel for so many. Booking earlier helps to get in with the room you would like. I am pleased that you enjoyed your stay and that the staff treated you so well! See... More 

Wilmington, North Carolina, United States
Contributor
18 reviews 18 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

I know this is where I will stay when ever I visit Asheville. I had a glorious suite tastefully decorated in the era of the architecture. The color choices were outstanding... The restaurant was first class serving one of the best eggs benedict I have enjoyed. I wish I could live here. Service was great..top notch.

Was this review helpful? Yes
UnionstationGM, General Manager at Union Station Hotel, Autograph Collection, responded to this review

Thank you for the wonderful 5 Star review! It pleases me that you experienced TOP Notch Service. We work on everything we can to ensure our guest have the experience you had! We hoped to see you soon. You live just a short drive, so when you need that get away, just give us a call! Best, Eric Paul |... More 

Ashland, Kentucky
Top Contributor
115 reviews 115 reviews
20 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel is not to be missed. It's simply gorgeous! I could have spent hours just staring at the stained glass in the lobby and its slate fireplace and other stone carvings. We were greeted by the staff coming and going inside and outside the hotel, which is nice. We were upgraded to a suite without asking (we have elite... More 

Was this review helpful? Yes
UnionstationGM, General Manager at Union Station Hotel, Autograph Collection, responded to this review

I love that our hotel is now your one and only Nashville Hotel! Thank you for that and the 5 Star review! The property is gorgeous, YES! I am still amazed daily on the beauty and I work here! I loved that the staff in all areas treated you so well, that's what we are all about. Sounds like we... More 

Charlotte, North Carolina
Top Contributor
59 reviews 59 reviews
19 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 2 weeks ago

To say this is the most beautiful lobby in a hotel I've ever experienced would still not do this place justice. This hotel blew me away. It actually felt like I stepped back in time to an old train station. The lobby, bar and entrance were stunning. The room was also pretty nice. It wasn't nearly as nice as the... More 

Was this review helpful? Yes
UnionstationGM, General Manager at Union Station Hotel, Autograph Collection, responded to this review

Thank you for your review and your feedback. I am happy overall you had a nice experience and you loved our stunning lobby!! Since your review, we have had several staff service trainings. I used your comments as way to improve on our guest experience. I can a sure you, service is our top priority, that's what the hotel industry... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We recently had the annual dinner and auction for my daughter's school at Union Station and I just happened to be the event chair. I chose this hotel not only for its beauty, but also because of its historical importance to Nashville. I worked directly with Alicia Johnson, Catering Sales Manager for the hotel. She was wonderful to work with... More 

Was this review helpful? Yes 1
UnionstationGM, General Manager at Union Station Hotel, Autograph Collection, responded to this review

Thank you for the 5 Star review! We are so glad that you had a magical event! I am pleased that the staff and food was amazing which help make your event so special. There is no better place to have an event, but our grand lobby. It is the icing on the cake for any special event. The sales... More 

texas75605
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Our company has an annual managers' meeting in a different locale every year. We decided on Nashville, TN for 2015. After doing a site visit to select a hotel, activities and restaurants, the Union Station had us at the lobby. Despite some snow, ice, and cold weather, our meeting went off without a hitch, and our mangers and their wives... More 

Was this review helpful? Yes
UnionstationGM, General Manager at Union Station Hotel, Autograph Collection, responded to this review

WOW! I had a big smile on my face reading your 5 Star review! All your comments are what we strive for everyday! This is a special place for sure. Thank you for having your meetings and events here! Thank you, Thank you, Thank you! Best, Eric Paul | General Manager Union Station Hotel | 1001 Broadway, Nashville, TN More 

Raleigh, North Carolina, United States
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The staff at the Union Station hotel took excellent care of us during our meeting in January 2015. Their level of hospitality is exceptional. As the event planner, I truly appreciated the high level of service and attentiveness of the staff. I would highly recommend the Union Station Hotel as a meeting venue. Not only is it a beautiful space,... More 

Was this review helpful? Yes
UnionstationGM, General Manager at Union Station Hotel, Autograph Collection, responded to this review

Mary, Thank you for having your meeting here the hotel and for the 5 Star rating. Our hotel is perfect for meetings and social events of all kinds. I am very Please that the staff took such good care of your group and that you all loved the food too. We hope that you have your next meeting with us.... More 

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