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Sheraton Nashville Downtown Hotel

#47 of 151 Hotels in Nashville
Certificate of Excellence
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623 Union Street, Nashville, TN 37219
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Sheraton Nashville Downtown Hotel
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321 Reviews from our TripAdvisor Community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Sheraton Nashville Downtown Hotel
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Mayfield, Kentucky
Reviewer
5 reviews 5 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 1 week ago

Check the pictures out for yourself. This hotel has a manager that needs to be fired...Eric! My family is with a loved one at Centennial hospital in Nashville for an emergency surgery (pancreatic cancer). Eric was so rude to us when we expressed concern over our room. Ask yourself, based off these pictures, if you would stay here or not.... More 

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 1 week ago via mobile

Our family made a last minute trip out of state to Nashville. After reading the mixed reviews I decided I would take the chance and rent our rooms. I was pleasantly surprised, fast check in, very friendly staff and our room was on the 9th floor with a beautiful view. The hotel has a very contemporary feel which for my... More 

Was this review helpful? Yes
Doug V, General Manager at Sheraton Nashville Downtown Hotel, responded to this review

Dear jellybeamom, We are thrilled to hear that you enjoyed your stay! It’s great to hear that our staff was friendly and efficient, and I am so glad that you liked our guestrooms. We really appreciate your business at the Sheraton Nashville Downtown and hope that you return again soon! Please reach out to me directly to help plan your... More 

Atlanta, Georgia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 1 week ago

Billed as a "family hotel," it's not. It's gotten a modern remodel and is "hip," attracting a young crowd to the (very nice) lobby bar for drinks before they head out to the music scene - which is close by. The staff is courteous and kind. I was upgraded simply because the receptionist was nice. Had a great view from... More 

Was this review helpful? Yes 3
Doug V, General Manager at Sheraton Nashville Downtown Hotel, responded to this review

Dear lgrant_2011, Thank you for taking the time to share your feedback about your stay. I am so glad that you liked how your guestroom and our lobby turned out after our renovation that was completed last year. I am also glad that you were able to enjoy the restaurants and other attractions within walking distance of the hotel –... More 

Curitiba, PR
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 of 5 stars Reviewed 1 week ago

I visit Nashville multiple times each year and this will be the only time I stay at the Sheraton. While the employees are wonderful they cannot overcome the extreme slowness and limited size of the elevators. When the hotel is full you may have to wait for 10 minutes or so to go up or down. Extremely inconvenient. Hotel has... More 

Was this review helpful? Yes
Doug V, General Manager at Sheraton Nashville Downtown Hotel, responded to this review

Dear Greensborovol, Thank you for taking the time to share your feedback. We strive to provide the best experience to all guests, especially our loyal Starwood Preferred Guests, and I am very sorry to hear that your stay did not meet your expectations. Feedback is essential as we continuously improve our facilities and guest service and, rest assured, I am... More 

Seattle, Washington
Contributor
20 reviews 20 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

I was impressed with our stay at the Sheraton. We were centrally located within walking distance to a lot of things. Broadway, music, restaurants & site seeing were only a few blocks away. Rooms were remodeled and comfy. If & when I go back I will stay here again.

Was this review helpful? Yes
Doug V, General Manager at Sheraton Nashville Downtown Hotel, responded to this review

Dear Angie, Thank you so much for your kind words! I am so glad you enjoyed your stay and hope to welcome you back soon. Sincerely, Doug Vandenberg, General Manager More 

Chicago, Illinois
1 review
1 of 5 stars Reviewed 1 week ago

Definitely don't book this hotel if you aren't 100% sure you are going to use it. I booked it well in advance for a birthday weekend in Nashville, because I noticed that a lot of hotels were already booked up three months out. I ended up canceling, because I didn't end up needing it, and even though I have a... More 

Was this review helpful? Yes
Doug V, General Manager at Sheraton Nashville Downtown Hotel, responded to this review

Dear Linz19838, I am sorry that you have had challenges resolving your billing dispute, and would like to offer my personal assistance moving forward. Please send me your cancellation email and cancellation number so that we can investigate this matter further. I look forward to being of service to you and to hopefully personally welcoming you to the Sheraton Nashville... More 

Dallas, Texas
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

I was in Nashville for an all girls' birthday party. 9 of us stayed at the Sheraton which has been updated mod-style fairly recently. The rooms were comfortable and tastefully furnished. The staff were helpful. We were on the Club floor and allowed club access. Breakfast on Saturday morning was a fiasco with too many people and not enough food... More 

Was this review helpful? Yes 1
Elizabeth G, Owner at Sheraton Nashville Downtown Hotel, responded to this review

Liane, Thanks so much for taking the time to write a review. I’m really glad that you liked your room and found our staff to be helpful – that’s great to hear! I’m sorry to hear, though, that breakfast in the Club Lounge was so hectic – that can happen at peak times. Our Club Lounge is supposed to provide... More 

Valparaiso, Indiana
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 1 week ago

We stopped here for a night on our way to FLA. I was leery when I read that the hotel had been recently renovated. In my experience recently renovated means old hotel with a fresh coat of paint. The parking garage and elevator in the parking garage were old without the fresh coat of paint. Once inside the hotel I... More 

Was this review helpful? Yes
Reviewer
3 reviews 3 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Huge TV, guest WiFi that is fast enough for Netflix, easy HDMI connection, and plenty of USB ports throughout the room. Oh, and the bed is comfortable too. That's about all I'm looking for on a business trip, and Sheraton Nashville delivers. I guess the elevators could be snappier but that's all I could think to complain about and pretty... More 

Was this review helpful? Yes 1
Elizabeth G, Owner at Sheraton Nashville Downtown Hotel, responded to this review

Patrick, I'm so glad to hear that our hotel met your needs and that you enjoyed your stay! We're working on speeding up the elevators as we speak. If you ever return to Nashville, please reach out to me directly so that I can help plan your stay! Fondly, Elizabeth More 

Rochester
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

You know you are off to a bad start when you check in, the front desk never asked if I was part of their SPC rewards and then hands me the keys with barely any conversation. Having never been at this property before the lobby appears sleek and modern and I heard they just went through a major renovation. When... More 

Was this review helpful? Yes 2
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