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All 150 Nashville hotels

Sheraton Nashville Downtown Hotel

3.5 of 5 Hotel   |   623 Union Street, Nashville, TN 37219 (Downtown Nashville)
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Ranked #89 of 150 hotels in Nashville
A recent review
5 of 5 stars reviewed yesterday
Frank B Mount Carmel, Tennessee
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775 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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English first
Mount Carmel, Tennessee
1 review
5 of 5 stars Reviewed yesterday NEW

We were at this hotel for 4 days. The longest we had to wait on an elevator was 5 minutes. People, you all need to look at your watches or phones to know how much time has really passed. This hotel is just trying to be better than it already is. They told us up front with the website and... More

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South Haven, Michigan
1 review
1 of 5 stars Reviewed 2 days ago NEW

I had the worst stay at this hotel I ever had at any hotel. They were under construction which we didn't know about until we arrived. I had to wait up to 20 minutes several times for an elevator because only two out of the four elevators were working until late in the day on Saturday and this is a... More

Was this review helpful? Yes 1
Athens, TN
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

First of all for those of you complaining that you did not know about the renovations, please look at their website which plainly describes the renovations in detail...down to the times It surprises me that people get their panties in a wad over stupid stuff. A piece of painters tape and wrinkled shower curtain....really???? Here is my review: We came... More

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Saint Louis, Missouri
Top Contributor
91 reviews 91 reviews
43 hotel reviews
61 helpful votes 61 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

We were not informed that the entire hotel was being torn up. Offers of a free breakfast were rather absurd to make up for the broken elevators, early AM noise and terrible inconveniences. We liked the central location, but this hotel made for a bad overall experience at a high price. Ouch.

Was this review helpful? Yes 2
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 days ago NEW via mobile

The one bank of elevators were not working two of the days we were here. The construction had them disabled but when your room is on the 21st floor this is not best situation. We waited up words of 15 minutes both days. Then there were the fire alarms that went of twice on Saturday night. They evacuated the hotel... More

Was this review helpful? Yes 2
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

I have wrote several reviews, and I believe this is my first or second negative review!! The hotel was under construction, not a big deal. Waiting 40 minutes to check in and then another 20 to get on an elevator was frustrating. The hotel was only running 2 of the 4 elevators and you could not take the steps due... More

Was this review helpful? Yes 2
Cincinnati, Ohio
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

Yes, the hotel is in the process of renovations. However, I was told that it was being renovated when I made my reservation. The lobby is a mess and there is no hotel bar. The restaurant is not fully operational either. With that being said, I didn't go to Nashville to hang out at the hotel bar or to eat... More

Was this review helpful? Yes 1
SheratonNASH, Manager at Sheraton Nashville Downtown Hotel, responded to this review

Thank you for your feedback and kind words about our staff, they truly are exceptional. We appreciate your patience with the renovation and hope that you will return to see the final results. More

Atlanta, Georgia
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

After reading all of these recent poor reviews, I was very nervous about staying at the Sheraton this past Friday. I have to say--it surpassed my expectations and my mom and I had a pleasant experience despite the renovations. The staff was exceptional, obviously going out of their way to make guests comfortable despite the work going on. The room... More

Was this review helpful? Yes 1
Chicago, Illinois
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 days ago NEW

This place is a total disaster. Don't do it. Stay somewhere else. Seriously. The best you can hope for is a subpar experience. This morning, the fire alarm went off shortly after midnight. By 1 am, the Nashville FD gave the all clear and guests shuffled back to their rooms. However, the alarm went off again approximately ten minutes later.... More

Was this review helpful? Yes 2
Delray Beach, Florida
Senior Contributor
31 reviews 31 reviews
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

Just got back from staying at the hotel. When I arrived I was greeted by a hotel that was going under a complete renovation and was not informed until I showed up. That is totally unacceptable!!!!! So how do they choose to rectify the situation...by offering free breakfast each morning. Whoop do do (twirling my finger in the air). There... More

Was this review helpful? Yes 3
SheratonNASH, Manager at Sheraton Nashville Downtown Hotel, responded to this review

Thank you for your feedback. Constructive criticism is what helps us thrive to be better every day. We are disappointed to learn that your stay did not live up to your expectations. As you are aware, the hotel is nearing completion of a $25 million transformation which will be done in late April of 2014. We are truly sorry that... More

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Additional Information about Sheraton Nashville Downtown Hotel

Also Known As:
Sheraton Nashville
Nashville Sheraton
Address: 623 Union Street, Nashville, TN 37219
Phone Number:
Location: United States > Tennessee > Nashville > Downtown Nashville
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #89 of 150 hotels in Nashville
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Sheraton Nashville Downtown Hotel 3.5*
Official Description (provided by the hotel):
The Sheraton Nashville Downtown Hotel is located in the heart of Music City USA; we are just two blocks from the Convention Center and the Gaylord Entertainment Center. 25 Million Dollar renovation - completed Spring of 2014. ... more   less 
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