We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 144 Nashville hotels

Sheraton Nashville Downtown Hotel

3.5 of 5
623 Union Street, Nashville, TN 37219 (Downtown Nashville)
Hotel website
Hotel deals
Hotel amenities
Special Offer
Book Early and Save
Sheraton Nashville Downtown Hotel
Enter dates for best prices
Check-in Check-in Check-out Check-out
Show Prices
Compare best prices from top travel partners
Travelocity Booking.com Sheraton.com
55%
Ranked #75 of 144 hotels in Nashville
78 traveler photos
Write a Review

563 reviews from our community

Traveler rating
    105
    185
    136
    88
    49
See reviews for
Families
69
 
Couples
161
 
Solo
26
 
Business
146
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
hello_from_tn
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed May 24, 2013 NEW

Whenever I use Priceline and bid on a four star hotel in downtown Nashville, I end up at the Sheraton. Over the last year, this property has significantly declined. My most recent trip was the last straw...slow valet service, issues with nasty air filters in our room, and moldy grout in the bathroom. Can't believe this is a Sheraton!

Was this review helpful? Yes
Norton, Massachusetts
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 22, 2013 NEW

Stayed here for a weekend in May for my bachelorette. The staff were very helpful in getting us 2 rooms next door to each other. The rooms were clean and we had an amazing view! The elevators were a bit slow but they were glass and open to the rest of the hotel so it made for some interesting rides.... More

Was this review helpful? Yes
Okehampton
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed May 21, 2013 NEW

This Hotel is definitely THE WORST I stayed in , looks good but the Staff were not interested in helping or advising their guests, our room had the worst plumbing ever, even though we reported this as soon as we arrived ! Our cases took an hour to arrive to our room, anything we asked for seemed too much trouble,... More

Was this review helpful? Yes
See 4 more reviews by Susan W for Nashville
MacyWei, Guest Relations Manager at Sheraton Nashville Downtown Hotel, responded to this review
May 23, 2013

Thank you very much for taking the time to share your thoughts with us after your recent trip to Nashville and the Sheraton Downtown. I am so sorry that you left feeling like our staff was not interested in helping or advising our guests, as this is one of our very top concerns. All of our team members have been... More

Travelers are raving about these Nashville hotels

Gaylord Opryland Resort & Convention Center
4 of 5 stars
Show Prices ABS:HotelCheckRates-d105443?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_RavingAboutButton
Hampton Inn & Suites Nashville @ Opryland
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d1164122?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_RavingAboutButton
Hutton Hotel
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d1214474?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_RavingAboutButton
Drury Inn & Suites Nashville Airport
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d223676?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_RavingAboutButton
Home2 Suites by Hilton Nashville Vanderbilt
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d3154938?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_RavingAboutButton
Cincinnati
Contributor
20 reviews 20 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed May 20, 2013 NEW

My husband and I stayed here for a weekend trip to Nashville, and I regret booking this hotel. From walking into the lobby, you think you're entering a pretty nice hotel, but then you're greeted by poor service and shoddy upkeep. We were able to check in about an hour early, and upon getting nito our room, I unpacked and... More

Was this review helpful? Yes 1
See 7 more reviews by amethyst198 for Nashville
MacyWei, Guest Relations Manager at Sheraton Nashville Downtown Hotel, responded to this review
May 23, 2013

Thank you so much for taking the time to share your thoughts with us regarding your recent stay at the Sheraton Downtown. I would like to profusely apologize for the issues that you experienced. Rest assured I have shared your comments with the hotel team, and each of your concerns are being addressed. I am so sorry to hear that... More

2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed May 19, 2013 NEW via mobile

Booked executive suite and upon arrival at 3:30 room was still not ready. Once checked in ( about an hour later) we were greeted by a cockroach on the sofa. We put a cup over the intruder called the front desk and asked for another suite and of course no other suites left. We were given a double room and... More

Was this review helpful? Yes
MacyWei, Guest Relations Manager at Sheraton Nashville Downtown Hotel, responded to this review
May 23, 2013

Thank you so much for taking the time to share your thoughts with us regarding your recent stay at the Sheraton Downtown. We always appreciate hearing feedback from guests so we know where we can improve and how we are exceeding expectations. First and foremost, I would like to thank you for acknowledging how pleasant our staff was. We pride... More

SF Bay Area
Senior Contributor
37 reviews 37 reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 19, 2013 NEW via mobile

It's a little long inn the tooth but good all around. A fine place for business travel. Central location, good service, etc... I will stay there again on ky next visit to Nashville. I don't know that I'd have my family stay there buy I'm kinda picky when it comes to family stays.

Was this review helpful? Yes
MacyWei, Guest Relations Manager at Sheraton Nashville Downtown Hotel, responded to this review
May 23, 2013

We appreciate you taking the time to review your recent stay with us at the Sheraton Downtown. I'm happy to hear that you were able to appreciate all that we have to offer our business travelers in both location as well as excellent service. We really are lucky to be located right in the heart of the financial district but... More

Jamestown, New York
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 14, 2013

I have stayed in tons of hotels and I would have to rate the staff here as best ever! Who ever trains and hires these fine folks know what they are doing!! Yes, I had a couple of very minor glitches ( weird reservation) but the staff was so gracious and accommodating it didn't matter. Extremely convenient location if you... More

Was this review helpful? Yes 1
See 2 more reviews by cynthiamc for Nashville
MacyWei, Guest Relations Manager at Sheraton Nashville Downtown Hotel, responded to this review
May 16, 2013

Thank you so much for your glowing review of our hotel, especially regarding our excellent staff! We pride ourselves on providing the utmost in customer service, so it's wonderful when our team gets the recognition they deserve. I am so happy to hear that you enjoyed your visit to The Sheraton Downtown Nashville, it sounds like you were able to... More

Berkshire
Top Contributor
67 reviews 67 reviews
31 hotel reviews
Reviews in 35 cities Reviews in 35 cities
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed May 14, 2013 via mobile

Where to start, to set the scene, we were a large group of 44 travelling with Thomas Cook, therefore we didn't check in ourselves. The hotel is tired and although the atrium is massive, if it wasn't there the hotel looks like a high level motel or block of council flats. All four elevators were slow, the skirting in our... More

Was this review helpful? Yes
See 2 more reviews by sleekpeek for Nashville
MacyWei, Guest Relations Manager at Sheraton Nashville Downtown Hotel, responded to this review
May 16, 2013

Thank you for taking the time to let us know your thoughts after your recent stay at the Sheraton Downtown Nashville. While I realize your stay was less than perfect, I appreciate your time to share your feedback about your experience. Rest assured I have shared your comments with the hotel team, and each of your concerns are being addressed.... More

Winchester
Senior Contributor
34 reviews 34 reviews
22 hotel reviews
Reviews in 23 cities Reviews in 23 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed May 12, 2013

Stayed here last month whilst my husband attended a conference, and it was only an OK experience. The room itself was a good size with a comfy seating area, clean and comfortable bed. We were on the 11th floor and even though we were there for 5 nights, were put in a room with no view and the noise from... More

Was this review helpful? Yes
MacyWei, Guest Relations Manager at Sheraton Nashville Downtown Hotel, responded to this review
May 16, 2013

Thank you so much for taking the time to share your thoughts with us regarding your recent trip to the Sheraton Downtown Nashville. I do apologize that you didn't feel recognized for your lengthy stay; our staff usually goes above and beyond to make ALL of our guests feel like VIP's so it is unfortunate to hear that we may... More

Scotland
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed May 12, 2013

There was everything out to give an impression of quality and sumptuousness from the white flowered decorated revolving doors to the iced fruit filled huge decanter of water. However the hotel room carpet had three blobs of chewing gum well trodden into it, but still sticky. The noise from the four elevators in constant use was sleep disturbing . The... More

Was this review helpful? Yes
MacyWei, Guest Relations Manager at Sheraton Nashville Downtown Hotel, responded to this review
May 16, 2013

Thank you very much for taking the time to post your review regarding your recent stay at the Sheraton Downtown Nashville. We appreciate constructive criticism, as it encourages us to raise the bar and make sure we are providing our guests with the most enjoyable stay as possible. I am sorry to hear about the issues you experienced during your... More

 
 
Sheraton Nashville Downtown Hotel
Check-in Check-in Check-out Check-out
 
Hampton Inn & Suites Nashville - Downtown
Great value on a similar hotel
Show Prices
Still looking for a hotel?
Highly rated hotels in Nashville
Trendy
Hutton Hotel
Hutton Hotel 4.5 of 5 stars 706 reviews
Romantic
Union Station Hotel, Autograph Collection
Union Station Hotel, Autograph C... 4.0 of 5 stars 370 reviews
Luxury
Gaylord Opryland Resort & Convention Center
Gaylord Opryland Resort & Conven... 4.0 of 5 stars 2,745 reviews
Good for business
Homewood Suites Nashville Downtown
Homewood Suites Nashville Downto... 4.0 of 5 stars 221 reviews
Show Prices ABS:HotelCheckRates-d1214474?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d98234?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d105443?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d657896?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_Style_Xsell
Travelers also viewed these Nashville hotels
Courtyard by Marriott Nashville ... 4.0 of 5 stars 252 reviews Hotel Indigo Nashville 4.0 of 5 stars 221 reviews Best Western Downtown Convention... 3.0 of 5 stars 215 reviews Hampton Inn & Suites Nashville -... 4.5 of 5 stars 468 reviews
Show Prices ABS:HotelCheckRates-d105454?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d1464979?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d290931?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d653206?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed_Hero
View all 144 hotels in Nashville, ranked by popularity

Been to Sheraton Nashville Downtown Hotel? Share your experiences!

Write a Review Add Photos Add Videos

Hotel Summarization (Beta)

What travelers say

  • Great location(6)
  • Country music(6)
  • Honky tonk(5)
  • Very good(4)
  • Club level(4)
  • Indoor pool(3)
  • State Capitol(3)
  • Very friendly(3)

Additional Information about Sheraton Nashville Downtown Hotel

Address: 623 Union Street, Nashville, TN 37219
Phone Number:
Region: United States > Tennessee > Nashville > Downtown Nashville
Amenities:
Bar/Lounge Business Center Fitness Center Pets Allowed Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #75 of 144 hotels in Nashville
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
The Sheraton Nashville Downtown Hotel is located in the heart of Music City USA; we are just two blocks from the Convention Center and the Gaylord Entertainment Center. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Booking.com, Starwood, Olotels, Priceline, Expedia, Hotels.com, Amex, Otel, Cheap Tickets, Agoda, Hotwire, Venere and Tingo so you can book your Sheraton Nashville Downtown Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Nashville
Nashville Sheraton

Owners: What's your side of the story?

If you own or manage Sheraton Nashville Downtown Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Sheraton Nashville Downtown Hotel
Enter dates & see best prices*
Check-in Check-in Check-out Check-out
Show Prices