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Sheraton Nashville Downtown Hotel

3.5 of 5
623 Union Street, Nashville, TN 37219
Hotel amenities
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40% Off Your 2nd Night
Ranked #51 of 143 hotels in Nashville
3.5 of 5 stars 313 Reviews
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313 reviews from our community

What travelers say about this hotel
  • Country music(4)
  • Friendly and helpful(4)
  • Very clean(3)
Traveler rating
    61
    102
    81
    39
    30
Only show reviews for Family (39) | Couples (88) | Business (75)
Date Rating
Sunbum11
Chicago, Illinois
Contributor
11 reviews
4 of 5 stars Reviewed February 11, 2012 NEW

This was a very nice hotel. Very clean. Live music in lobby. Not a bad location. If your walking to and from Broad Street be aware of the hill. Down going and up coming back. Maybe about 5 blocks away. More

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Mark M
Orlando, Florida
1 review
5 of 5 stars Reviewed February 9, 2012 NEW

First time staying at this property and it was one of my best stays in Nashville. Great water pressure,thermostat worked properly,TV reception was clear. The best part is their Club Level lounge, I have traveled all over the US and the gentleman they have working in there is the best in the US. I will gladly pay for an upgrade... More

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CultureSleuth
CultureSleuth
Contributor
16 reviews
3 helpful votes
2 of 5 stars Reviewed February 9, 2012 NEW

Was it the complete lack of an internet signal in my room? The 10-15 moldy miniature carrots I found laying under my bed? The rust reportedly coming out of my colleague's shower? I'm not sure, but none of these made me want to return to the Sheraton Nashville. I work for a Fortune 500 Co and travel nearly weekly for... More

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Elaina_R
Louisville, Kentucky
1 review
4 of 5 stars Reviewed February 6, 2012 NEW

We stayed here with our family for a weekend and enjoyed our stay. Our room was on the club level, which was well worth the extra money for our family of 4. The appetizers in the evening and hot breakfast in the morning was great, not to mention the fridge full of drinks all day long. Our room was clean... More

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CherylhHomerGlen_IL
Homer Glen, IL
Contributor
11 reviews
2 helpful votes
3 of 5 stars Reviewed February 2, 2012

The downtown Sheraton is a lovely hotel. Rooms are nice, clean; beds are very comfy. Our issue was with our reservations. We had booked 2 rooms, one on the club floor-which we were charged an additional $60.00 per night to be there and a second room on a regular floor for another family member. When we arrived, we were told... More

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Ed Mroz, General Manager at Sheraton Nashville Downtown Hotel, responded to this review
February 9, 2012

Thank you for your kinds words about our hotel overall and specifically about our guest rooms. I am so sorry to hear about the troubles you experienced during your stay with us. I certainly understand why the situation that you described would be frustrating. Regardless of the situation, our team should be helpful, concerned with issues shared and focused on... More

Jayson D
Tucson, Arizona
Reviewer
4 reviews
4 of 5 stars Reviewed February 1, 2012

Located within walking distance from Broadway road (Nice bars and restaurants, even better live music) this hotel offers great value. Nice friendly staff, clean rooms and facilities. What really sold it for me was the excellent workout facilities. Two rooms, the first one dedicated to cardio equipment and the second to weight training. The best part is that it is... More

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Ed Mroz, General Manager at Sheraton Nashville Downtown Hotel, responded to this review
February 7, 2012

Thank you for your comments! I am glad that you had the opportunity to take advantage of our great location in downtown Nashville. Our fitness facilities are the latest improvement in a complete renovation of the hotel. We are getting great feedback about them and are so glad that you enjoyed them as well! I am especially happy to hear... More

NYCFishGirl
Contributor
12 reviews
2 helpful votes
3 of 5 stars Reviewed January 30, 2012

Overall the hotel is nice -clean(ish), and has super nice and helpful staff. However -it's one of the more expensive hotels in the area, and part of Starwood -and yet my sheets were horribly wrinkled, old, partially stained and even had some holes. Also I think the comforter is some sort of plastic(also old and worn) -I was shocking things... More

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Ed Mroz, General Manager at Sheraton Nashville Downtown Hotel, responded to this review
February 2, 2012

I am sorry to hear that you did not enjoy your stay with us. With a full renovation just completed, I am surprised to hear your thoughts about our guestrooms, but I understand that opinions about décor can vary greatly. Regardless, clogged vents are not acceptable. These are things that we include as part of our daily cleaning and I... More

ChrystalCastle
Orlando, Florida
Reviewer
3 reviews
1 helpful vote
3 of 5 stars Reviewed January 30, 2012

I liked this hotel for the most part. Check in was slightly a nightmare, the gentleman seemed overwhelmed and unsure of what to do. The room was kept clean and when I left a note asking for extra coffee the housekeeper left it for me. The towels and amenities were replenished everyday. The down side was the food. It was... More

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Ed Mroz, General Manager at Sheraton Nashville Downtown Hotel, responded to this review
February 9, 2012

I will share your feedback about our front desk team member. It sounds like there may be an opportunity for training with this gentleman. I am sorry to hear about your experience with our food and beverage offerings. This is not feedback that we usually hear and I hate that this was your experience. The experience that you described in... More

Dolphinista
Atlanta, Georgia
Senior Reviewer
8 reviews
2 helpful votes
3 of 5 stars Reviewed January 30, 2012

Three friends and I stayed here to attend the Country Music Awards. The hotel has been updated since my last visit in 2000, and overall, it's a very nice hotel. We found it to be quiet, and the staff to be very helpful. However, the bathroom had some issues. It had been cleaned, but was perhaps not fully renovated because... More

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Ed Mroz, General Manager at Sheraton Nashville Downtown Hotel, responded to this review
February 9, 2012

Thank you for choosing to visit us again, I am glad that you like our recent renovations and enjoyed our location. I am sorry to hear that the bathroom in your room had some issues. I have shared this feedback with our housekeeping team and we will be looking at this area in each room. This is part of our... More

Mutton1023
Long Grove, Illinois
Reviewer
5 reviews
1 helpful vote
1 of 5 stars Reviewed January 26, 2012

My husband and I stayed here for 4 nights. We are ballroom dancers and were here for a dance competition. Before I begin let me say that everyone was extremely nice and helpful. The problem is the hotel. The sheets were dirty and the bed spread was old and pilling. When I turned on the shower the water came out... More

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Ed Mroz, General Manager at Sheraton Nashville Downtown Hotel, responded to this review
February 9, 2012

I am glad to hear that our team members were nice and helpful. I am sorry to hear the issues that you described. With a full renovation recently completed, I am sorry that you did not enjoy the style of the property. The issues that you shared are unacceptable. I will be looking into each of them and sharing them... More

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Sheraton Nashville Downtown Hotel Also Known As

  • Sheraton Nashville
  • Nashville Sheraton
Address: 623 Union Street, Nashville, TN 37219

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Sheraton Nashville Downtown Hotel
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