We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sheraton Nashville Downtown Hotel

4.0 of 5 623 Union Street, Nashville, TN 37219
Hotel website
Hotel deals
Special Offer
Breakfast for 2 Included
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Sheraton Nashville Downtown Hotel
Professional photos View all
Browse nearby
Sheraton Nashville Downtown Hotel
Write a Review

220 reviews from our community

Traveler rating
    85
    81
    34
    14
    6
See reviews for
20
72
4
68
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • English first
  • Japanese first
  • Spanish first
  • Any
English first
  • All months
    (220)
  • Mar-May only
    (0)
  • Jun-Aug only
    (70)
  • Sep-Nov only
    (96)
  • Dec-Feb only
    (54)
All months
Chicago, Illinois
1 review
2 of 5 stars Reviewed 2 days ago NEW

I'm so far very disappointed with the level of customer service at this location. I arrived in Nashville only a couple of hours ago. I checked in at about 130pm. The service is cold and as my friend or it arrogant. I think someone forgot to mention to the staff that their primary job is customer service. To bad a... More 

Was this review helpful? Yes
Johannes D, Manager at Sheraton Nashville Downtown Hotel, responded to this review

Good Morning, I am very sorry for the less than friendly welcome you received. Please dial 0 from your in room phone and ask for Johannes Diele. I would really like to change your experience at the hotel. Kind regards, Johannes More 

San Diego, Texas
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This hotel was is very nice. They have recently remodeled the inside so it has a very modern, clean feel. The rooms are comfortable and the view from the rooms is great! The staff is nice and helpful. Even the valet guys outside are always there to greet you and make sure you don't need any help. Broadway St. with... More 

Was this review helpful? Yes
Johannes D, Manager at Sheraton Nashville Downtown Hotel, responded to this review

Thank you so much for recognizing our outstanding valet staff. Have a great weekend. More 

Nashville, Tennessee
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Looking for a great hotel bar? You've found it. Recently renovated, the Starwood folks did a fantastic job with the lobby bar at the Sheraton Downtown Nashville hotel. What's more impressive is the noticeable difference in the atmosphere of the bar. We've been there before the changes and it was just okay. However, since the remodel and change in management,... More 

Was this review helpful? Yes 1
Johannes D, Manager at Sheraton Nashville Downtown Hotel, responded to this review

Thank you so much for recognizing Alissa and her staff. We are glad you enjoyed our changes and improvements in the bar. Please come back again soon. More 

Livingston, TN
Contributor
16 reviews 16 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed here last weekend for a quick get away. Nashville has become an expensive trendy city and is lots of fun, but the prices have gotten out of control. We found a room for a decent price here at the Downtown Sheraton, but the cost for valet parking was $32/ night plus tax adding an additional $35/night to our... More 

Was this review helpful? Yes
Johannes D, Manager at Sheraton Nashville Downtown Hotel, responded to this review

Good Morning, I am glad you had a great stay at the hotel. Have a great weekend. More 

Newburgh, Indiana
Top Contributor
66 reviews 66 reviews
9 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This is a very nice property. It is newly remodled and our room was BEAUTIFUL. The bed as always was very comfortable. We were on the 22nd floor facing west so we had a great view. It was only a 12 minute walk to Margaritaville on Broadway. My only complaint would be the indoor pool was too cold and there... More 

Was this review helpful? Yes
Johannes D, Manager at Sheraton Nashville Downtown Hotel, responded to this review

Thank you for your feedback about your stay and the suggestion of a hot tub. More 

Goldsboro, North Carolina
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I stayed at this hotel for a Mary Kay Leadership Conference and the staff was just amazing! They were so nice, respectful and so polite! The doors were always opened for us and they welcomed us back everyday! If I ever get back to Nashville, I will definitely stay at this hotel. Thank you to all of the hotel staff... More 

Was this review helpful? Yes
Johannes D, Manager at Sheraton Nashville Downtown Hotel, responded to this review

We appreciate your kind feedback about your stay with us. Thank you for recognizing our wonderful staff members. More 

Baltimore, Maryland
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I met our friends in Nashville for the weekend and stayed at the Sheraton. This hotel is beautiful & quite trendy! They told us they just received a renovation in the last year and it really shows. The rooms were very clean, crisp & bright and the rest of the hotel grounds were immaculate. Everyone that works... More 

Was this review helpful? Yes
Johannes D, Manager at Sheraton Nashville Downtown Hotel, responded to this review

Your kind words are appreciated and I am glad you enjoyed your stay and particularly the view from the elevators! More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 1 week ago

Hotel is basically a square with the center empty. Looks nice but the problem is revealed between 1 am and 3 am where the waves of drunk people enter this cave like area and you hear it all!!!! Was not clear hotel makes any effort to control with security or the decor. Maybe better during the week - I was... More 

Was this review helpful? Yes 1
Johannes D, Manager at Sheraton Nashville Downtown Hotel, responded to this review

Thank you for staying with us. We do have overnight security that patrols floors. I am sorry that you didn't have a great night sleep. If I can be of any assistance please feel free to reach me at 615-742-6043. More 

Huntsville
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel appears to have recently been renovated. The lobby and rooms have a very sleek, modern appearance. There are not very many amenities for the price. There is a small "bistro" and the room service menu is very limited. There are no refrigerators in the rooms. It is just a few blocks to Broadway, the most happening area in... More 

Was this review helpful? Yes 1
Johannes D, Manager at Sheraton Nashville Downtown Hotel, responded to this review

Thank you so much for your feedback. We indeed completed a ground up renovation which was completed in May 2015. More 

Chicago, Illinois
1 review
5 of 5 stars Reviewed 2 weeks ago

I have stayed at this particular Sheraton and had a very nice experience. However, this review pertains to a specific situation I was orchestrating from afar for a guest at the hotel. Alissa oversaw one part of our request, and did so seamlessly. The other part, however, somehow fell through the cracks, but Alissa made sure everything was taken care... More 

Was this review helpful? Yes
Johannes D, Manager at Sheraton Nashville Downtown Hotel, responded to this review

Thank you so much for your kind comments. Alissa is indeed a rock star and we are very glad to have her on the team. So sorry about the lengthy resolution process. More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Sheraton Nashville Downtown Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Nashville Downtown Hotel

Address: 623 Union Street, Nashville, TN 37219
Phone Number:
Location: United States > Tennessee > Nashville > Downtown Nashville
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sheraton Nashville Downtown Hotel 4*
Number of rooms: 474
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Starwood, Priceline, BookIt.com, Hotels.com, Despegar.com, Cheap Tickets, Odigeo, TripOnline SA and Tingo so you can book your Sheraton Nashville Downtown Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Nashville
Nashville Sheraton
Hotel Style:
#10 Luxury Hotel in Nashville
#31 Family Hotel in Nashville
#32 Romantic Hotel in Nashville
#34 Business Hotel in Nashville

60 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (27)
Viewed
Room/suite (10)
Viewed
Bathroom (3)
Viewed
View from room (2)
Viewed
Hotel & grounds (3)
Viewed
Other (9)

Management photos: Courtesy of the property manager

Viewed
All management photos (33)
Viewed
Hotel & grounds (13)
Viewed
Room/suite (10)
Viewed
Bathroom (3)
Viewed
Dining (3)
Viewed
Pool/beach area (2)
Viewed
Other (2)
Hotels you might also like...
Check In Check Out
Price Your Stay