Stayed here for a weekend in May for my bachelorette. The staff were very helpful in getting us 2 rooms next door to each other. The rooms were clean and we had an amazing view! The elevators were a bit slow but they were glass and open to the rest of the hotel so it made for some interesting rides.... More

This Hotel is definitely THE WORST I stayed in , looks good but the Staff were not interested in helping or advising their guests, our room had the worst plumbing ever, even though we reported this as soon as we arrived ! Our cases took an hour to arrive to our room, anything we asked for seemed too much trouble,... More

My husband and I stayed here for a weekend trip to Nashville, and I regret booking this hotel. From walking into the lobby, you think you're entering a pretty nice hotel, but then you're greeted by poor service and shoddy upkeep. We were able to check in about an hour early, and upon getting nito our room, I unpacked and... More

Booked executive suite and upon arrival at 3:30 room was still not ready. Once checked in ( about an hour later) we were greeted by a cockroach on the sofa. We put a cup over the intruder called the front desk and asked for another suite and of course no other suites left. We were given a double room and... More

It's a little long inn the tooth but good all around. A fine place for business travel. Central location, good service, etc... I will stay there again on ky next visit to Nashville. I don't know that I'd have my family stay there buy I'm kinda picky when it comes to family stays.

I have stayed in tons of hotels and I would have to rate the staff here as best ever! Who ever trains and hires these fine folks know what they are doing!! Yes, I had a couple of very minor glitches ( weird reservation) but the staff was so gracious and accommodating it didn't matter. Extremely convenient location if you... More

Where to start, to set the scene, we were a large group of 44 travelling with Thomas Cook, therefore we didn't check in ourselves. The hotel is tired and although the atrium is massive, if it wasn't there the hotel looks like a high level motel or block of council flats. All four elevators were slow, the skirting in our... More

Stayed here last month whilst my husband attended a conference, and it was only an OK experience. The room itself was a good size with a comfy seating area, clean and comfortable bed. We were on the 11th floor and even though we were there for 5 nights, were put in a room with no view and the noise from... More

There was everything out to give an impression of quality and sumptuousness from the white flowered decorated revolving doors to the iced fruit filled huge decanter of water. However the hotel room carpet had three blobs of chewing gum well trodden into it, but still sticky. The noise from the four elevators in constant use was sleep disturbing . The... More