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Sheraton Nashville Downtown Hotel

#41 of 152 Hotels in Nashville
Certificate of Excellence
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623 Union Street, Nashville, TN 37219
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Breakfast for 2 Included
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Sheraton Nashville Downtown Hotel
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735 Reviews from our TripAdvisor Community

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Mobile, Alabama
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

Hotel staff very friendly and helpful in all areas. Rooms show wear and open to atrium which can be very loud at times. Although renovated per their website, this hotel gives the impression of an aged hotel. Difficult to use heat and AC system. Recommend club room as it was worth the extra cost for the convenience of breakfast and... More 

Helpful?
Thank KimPenn
Doug_Vandenberg, General Manager at Sheraton Nashville Downtown Hotel, responded to this review

Dear KimPenn, We appreciate you taking the time to share your recent experience here with us at The Sheraton Nashville Downtown Hotel. We are delighted that you felt warmly welcomed by our associates and were able to take advantage of the club lounge during your stay. It is our sincere hope that we will have the opportunity to welcome you... More 

Cortland, Ohio
1 review
5 of 5 stars Reviewed 4 days ago NEW

We had never visited Nashville in our lives but found it to be the friendliest city we've ever experienced as well traveled people. So much to do! Country Music Hall of Fame, Johnny Cash Museum, Grand Ole Opry, Bridgestone Area to see Madonna, and a visit to the Opryland Hotel. What an awesome weekend! Can't wait to come back and... More 

Review collected in partnership with this hotel

Helpful?
Thank blabs742
Doug_Vandenberg, General Manager at Sheraton Nashville Downtown Hotel, responded to this review

Dear blabs742, We are so pleased that you chose to stay with us for your first trip to Nashville and thrilled that you had a pleasant experience with us overall! We look forward to welcoming you back for future visits! Sincerely, Doug Vandenberg General Manager More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW via mobile

This was a fantastic hotel for NhL All Star weekend. But Mandy at the bar made our weekend she was incredibly helpful on bar and restaurant suggestions and just generally a great bar tender. We had a great boys weekend and will definitely be back to this hotel!

Helpful?
1 Thank Lee B
Doug_Vandenberg, General Manager at Sheraton Nashville Downtown Hotel, responded to this review

Dear Lee B, We are thrilled that you chose to stay with us for the NHL All Star Weekend and that you enjoyed your experience overall. I will be sure to share your comments with Mandy, as I know she will appreciate all of your kind words. We look forward to welcoming you back for future visits. Sincerely, Doug Vandenberg... More 

Hartford, Connecticut
Level Contributor
43 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

I have been traveling to Nashville since August of 2015. I was staying at a Marriott property for that time but due to a number of factors I decided to try out the Sheraton. I enjoyed it so much I switched, and wished I switched sooner. The kitchen has happily taken requests for non marinated grilled chicken, they have fresh... More 

Helpful?
1 Thank TravelingConsultantW
Doug_Vandenberg, General Manager at Sheraton Nashville Downtown Hotel, responded to this review

Dear TravelingConsultantW, We are so pleased that you chose to switch over and become a member of the Starwood Family and are delighted that you enjoy/take advantage of the amenities that we have to offer on property. We look forward to seeing you again soon! Sincerely, Doug Vandenberg General Manager More 

Boston, Massachusetts
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago

Thanks for a great business stay which included a pleasant surprise of getting my laptop and other valuables stolen from my room. I left my business trip walking out of the hotel with my clothes and other items in a trash bag literally. Also, thank you for not cooperating with the police, who are asking for the address of the... More 

Helpful?
2 Thank JoshKRa
Doug_Vandenberg, General Manager at Sheraton Nashville Downtown Hotel, responded to this review

Dear JoshKRa, I sincerely apologize that we haven’t communicated our efforts clearly on this situation. I made a special plea immediately to the police administration to get a detective assigned to the case that day so they could make contact with you before you left Nashville. We have cooperated 100% with any and all information asked for by the detective,... More 

Nashville, Tennessee
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I cannot find the words to express my “Thanks” to this hotel. From the moment I pulled up in front of the hotel, I was treated with so much kindness and respect. The sweet guys out front were so informative and kind. The desk clerk made checking in & out painless and so smooth. I couldn’t believe I got checked... More 

Review collected in partnership with this hotel

Helpful?
1 Thank cinh2016
Doug_Vandenberg, General Manager at Sheraton Nashville Downtown Hotel, responded to this review

Dear cinh2016, Thank you for taking the time to share your recent experience here with us at The Sheraton Nashville Downtown Hotel. We are honored that you chose to stay with us for your cousins birthday/trip to Nashville and so pleased to hear that our associates contributed in making it memorable. Please come back and join us again soon! Sincerely,... More 

1 review
2 of 5 stars Reviewed 1 week ago

We stayed at the Nashville Downtown Sheraton on Saturday night, January 22nd. We needed a place close to our destination bc of the weather and Sheraton had a decent price and looked good in pictures. On arrival in our room I had to call and have someone come remove trash from inside the closet. Not long afterwards I discovered more... More 

Helpful?
Thank Heather P
Doug_Vandenberg, General Manager at Sheraton Nashville Downtown Hotel, responded to this review

Hello Heather, Thank you for taking the time to write a thorough review regarding your recent stay here with us at The Sheraton Nashville Downtown Hotel. We sincerely apologize for the lack of follow up, as we were investigating the matter further. One of our guest service associates will be reaching out to you shortly. Please accept our sincerest apologies... More 

Franklin
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago

All staff interactions were friendly, helpful, attentive, professional. A bit of a walk to Broadway but the hotel shuttle was readily available and with good drivers. The walk would be enjoyable in season, we were there during a snow storm. Impressive view of the Tennessee State Capital from the 14th floor.

Review collected in partnership with this hotel

Helpful?
3 Thank Jenine M
Zurich
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

The blizzard pretty much shut down the entire city of Nashville -- no one was really prepared! The hotel had to reduce some services (i.e., limited restaurant menu), but overall I think they responded pretty well.

Review collected in partnership with this hotel

Helpful?
Thank Holly K
Los Angeles, California
1 review
5 of 5 stars Reviewed 1 week ago

Absolute best experience I ever had on a business trip. The staff was well aware and anticipated every need. Great follow through and execution as well. The rooms are very modern and the banquet halls were well stocked/prepared for our events.

Review collected in partnership with this hotel

Helpful?
Thank chriskL9777UB
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