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All 150 Nashville hotels

Sheraton Nashville Downtown Hotel

3.5 of 5 Hotel   |   623 Union Street, Nashville, TN 37219 (Downtown Nashville)
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51%
Ranked #90 of 150 hotels in Nashville
A recent review
4 of 5 stars reviewed 3 days ago
Melissa A Atlanta, Georgia, United States
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844 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (196)
Date | Rating
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English first
Atlanta, Georgia, United States
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

To us, considering the price of the room and other amenities, it was VERY STRANGE, that a mini-fridge was not in the room. We've stayed in many other hotels not as fancy where a little fridge was to be taken for granted.

Was this review helpful? Yes
Casey B, Front Office Manager at Sheraton Nashville Downtown Hotel, responded to this review

Thank you for your feedback. We do have refrigerators available upon request for a fee. Please do come back and see us again soon! More

Knoxville, Tennessee
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

Our kids went to the grandparents house so we decided to take a drive from Knoxville to Nashville. I booked the hotel at 5pm on Friday night(stayed same night) and only paid $160 tax included(Priceline). I feel the $160 was a bargain for the location and quality we got. The hotel is in a great location and is walking distance... More

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Casey B, Front Office Manager at Sheraton Nashville Downtown Hotel, responded to this review

Thank you for your review! We are very porud of our new look. I am glad that you enjoyed your stay with us! Please come back and see us again soon! More

Chattanooga
Top Contributor
52 reviews 52 reviews
16 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed 5 days ago NEW via mobile

This hotel is located about 150 yards from the entry to the legislative plaza. The good: 1) plenty of outlets in the room 2) rooms just redone this year 3) internet speed was excellent Bad: 1) room ac did not seem to work well 2) act had mildew odor 3) entry from parking garage was awful. Had to walk a... More

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Casey B, Front Office Manager at Sheraton Nashville Downtown Hotel, responded to this review

Thank you for your constructive feedback. We are currently renovating our garage entrance and will have a much more convenient access available very soon. Please come back and see us again soon! More

Senior Reviewer
7 reviews 7 reviews
5 of 5 stars Reviewed 1 week ago NEW

What else can i say, great room and awesome service and staff. When i go back to Nashville i'm going back to that hotel. I was there for the 4th of July celebration and we had a ball, it's within walking distance to Broadway and there are a lot of good eating places around.

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Casey B, Front Office Manager at Sheraton Nashville Downtown Hotel, responded to this review

Thank you for your review! Please come back and see us again! More

Jacksonville, Fl
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago NEW

The property looks great when checking in and I had high hopes when I was advised of the newly remodeled room I was getting and the great service received from Dominque (sp?) at check in. Those hopes were quickly dashed as I walked into the room to find a dirty tissue and disposable razor in the middle of the floor.... More

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Casey B, Front Office Manager at Sheraton Nashville Downtown Hotel, responded to this review

Thank you for your feedback on the hotel. We are working on the above issues that you mentioned and will use this as coaching material for our team members. I am glad that Dominique was able to assist you at check in, and I am sorry the the bad experience you had during your stay. Please do consider staying with... More

Beaumont, Texas
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

The people of Nashville in general and the staff of the Sheraton Nashville Downton in particular were gracious, helpful, good folks. The hotel is still undergoing some renovation in the public areas and that was a little bothersome but the staff more than made up for it in their attention to us and our needs. From the front desk people... More

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Casey B, Front Office Manager at Sheraton Nashville Downtown Hotel, responded to this review

Thank you for your review. Customer service is one of our TOP priorities!! Please come back and see us again soon! More

1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

I visited this hotel this past weekend with my husband for our anniversary. What a beautiful hotel. The offer a free shuttle to downtown. My husband had been there before the remodeling and said it looks so much better. This was my first time at this hotel and the staff and service was great. Only complaint I have was the... More

Was this review helpful? Yes 2
Casey B, Front Office Manager at Sheraton Nashville Downtown Hotel, responded to this review

Thank you for your feedback! We look forward to seeing you again soon. Happy Anniversary! More

Gallatin, Tennessee, United States
Contributor
13 reviews 13 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

I am a bit surprised at some of the negative reviews although a few of them were during the CMA Festival which is probably Nashville's busiest time of the year, so quality could suffer. I've stayed at the Sheraton a few times over the years and have always enjoyed my stay. The hotel remodel is very nicely done with a... More

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Torrington, Connecticut
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

My husband and I had our wedding at this hotel. We worked very closely with Johannes Diele for the year prior to the wedding to organize the event. He was absolutely wonderful to work with! Upon arrival, there had been some construction going on due to a recent flooding issue. I was assured that this would be completed prior to... More

Was this review helpful? Yes 1
Casey B, Front Office Manager at Sheraton Nashville Downtown Hotel, responded to this review

Thank you for your review. I am so happy that Johannes was able to make your special night a success! Best wishes to you both! More

San Francisco, California
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I was a little nervous due to the construction I could see was going on, however, I checked in and was very pleasantly surprised. The next day I had a wonderful housekeeper named Laura (spanish I hope I spelled correctly) and her supervisor Jose was very friendly. She said it was her first week, but she did a great job.... More

Was this review helpful? Yes
Casey B, Front Office Manager at Sheraton Nashville Downtown Hotel, responded to this review

Thank you for your feedback! I am so happy tha tyou had such a great experience at our hotel. We are almost done so come back and see us again soon! More

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Additional Information about Sheraton Nashville Downtown Hotel

Address: 623 Union Street, Nashville, TN 37219
Phone Number:
Location: United States > Tennessee > Nashville > Downtown Nashville
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Sheraton Nashville Downtown Hotel 3.5*
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Also Known As:
Sheraton Nashville
Nashville Sheraton

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Sheraton Nashville Downtown's multi-million dollar transformation, conceptualized by New York-based designer Anna Busta, is unlike any other hotel in Nashville. Guests will not only experience brand new guest rooms, but a completely transformed lobby, reception area, wine bar, and meeting space. 25 Million Dollar renovation - completed Spring of 2014. ... more   less 
Number of rooms
474

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