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All 150 Nashville hotels

Sheraton Nashville Downtown Hotel

3.5 of 5 Hotel   |   623 Union Street, Nashville, TN 37219 (Downtown Nashville)
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Ranked #87 of 150 hotels in Nashville
A recent review
3 of 5 stars reviewed 1 week ago
ColonelReb32617 Spring Hill, Tennessee
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765 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (170)
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English first
Danville, Arkansas
1 review
2 of 5 stars Reviewed yesterday NEW

Major construction!! Only one of the elevators worked! The line for breakfast was a mile long! There was no lobby or pool. They should shut it down for construction or give you a heck of a discount!!! Way over priced for our stay!!

Was this review helpful? Yes
Cincinnati, OH
Reviewer
5 reviews 5 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

This hotel is undergoing MAJOR renovations. Although the staff is fantastic and does their best, the facility should really be closed until the renovations are finished. We are staying on the 22nd floor in one of the renovated rooms but it isn't really completed. The bathroom still needs to be painted, the springs on the bed are broken, the fan... More

Was this review helpful? Yes 2
Manalapan, New Jersey
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

Stay far away from this hotel! It is under CONSTRUCTION! It has no Lobby, a make shift restaurant, no bar , no pool, construction work going on 7 days a week....even if they tell you they don't work weekends they do! Some ceilings are wide open with wires hanging out, the dirt from all the work being done is all... More

Was this review helpful? Yes 3
SheratonNASH, Manager at Sheraton Nashville Downtown Hotel, responded to this review

Thank you for your feedback. The renovation team is working 7 days a week in order to speed the process along. There is not an ideal time for the work to be done but we limit the hours to 9 AM to 6 PM. We hope you will give us another chance once the renovation is complete. More

Columbia, Missouri
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

I stayed at this hotel last weekend, it was the worst hotel experience I've ever had. Not only was our reservation changed, we had to sleep people on the floor because there were no cots, also no extra pillows and blankets. When i confronted the hotel about this, they suggested i go to Walmart and buy a blow up bed... More

Was this review helpful? Yes 2
Carol Stream, Illinois
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

This hotel was not ready, from rooms to staff the worst in history. Check in One hour, room types, book a double you get a king. Staff tells you nothing we can do so guest sleep on the floors in rooms no choices. Free breakfast, don't eat it poor plus you wait one more hour . Try to get to... More

Was this review helpful? Yes 2
SheratonNASH, Manager at Sheraton Nashville Downtown Hotel, responded to this review

We are there were issues during your recent stay. A guest should never be charged for parking if they do not have a car in our garage. If this was not resolved while you were at the hotel, please feel free to contact us directly at 615-259-2000 to further discuss you stay so we may resolve this situation Monty McKenna... More

Columbia, Missouri
1 review
1 of 5 stars Reviewed 5 days ago NEW

As you know... the Hotel has Extensive Remodeling with Major Construction going on.! We had reservations with this hotel for Double Room Never warned about Construction or the lack of room availability, even when I called ahead to confirm my reservation. I didn't give the staff a hard time because I'm not a trouble maker & I wanted to have... More

Was this review helpful? Yes 3
SheratonNASH, Manager at Sheraton Nashville Downtown Hotel, responded to this review

Thank you for truely taking the time to offer suggestions on how we can improve. Overbooking of room types can happen but we try to avoid it whenever possible. We are looking into improved signage around the hotel to direct guests to the garage. The parking structure has always been the main arrival area due to restrictions on parking at... More

Philadelphia, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

This hotel is a MESS. Unless you like waiting 15-20 minutes for an elevator (not kidding), I suggest you look elsewhere. I was given a key to my room on Thursday, and upon arrival, it was dirty. I called and was told they would be up shortly to clean. Four hours later, still dirty. Went back to the front desk... More

Was this review helpful? Yes 3
Oklahoma City, Oklahoma
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

I would recommned anyone stay away from this Hotel while its under construction. I was able to stay in one of their renovated rooms, however it had been redone in a VERY contemporary decor. I'm not a fan. For the $300 plus surprise bill at checkout, with every possible charge, including $34 for one night's parking, I am so frustrated.... More

Was this review helpful? Yes 3
SheratonNASH, Manager at Sheraton Nashville Downtown Hotel, responded to this review

Thank you for you feedback. I'm sorry that the design was not your taste, we understand that we cannot please everyone. As you are aware, the hotel is nearing completion of a $25 million transformation which will be done in late April of 2014. We are truly sorry that construction had a negative impact on your stay and apologize that... More

Bridgewater, New Jersey
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

This hotel is under MAJOR construction. Do NOT believe what the hotel says on its website. There is no lobby, no lounge, no bar, a partial restaurant. There are NO amenities that you would expect from a Sheraton! Construction work at all hours...they were working on Saturday evening at 6:30 pm and even Sunday morning before noon! Several members of... More

Was this review helpful? Yes 2
Spring Hill, Tennessee
Top Contributor
74 reviews 74 reviews
3 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 1 week ago

I have reviewed this hotel before and have stayed here again. I can't really say much has changed for the better since my previous stay. I think they have updated the system so that you just automatically get Wi-fi, but they still charge guests for parking, and the massive construction in my opinion makes the hotel not a good place... More

Was this review helpful? Yes 3
SheratonNASH, Manager at Sheraton Nashville Downtown Hotel, responded to this review

Thank you for your feedback. We are glad that you returned to the hotel but are sorry that the construction had a negative impact on your stay, The elevators are being worked on and will ultimately improve the guest experience once the renovation is complete. More

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Additional Information about Sheraton Nashville Downtown Hotel

Also Known As:
Sheraton Nashville
Nashville Sheraton
Address: 623 Union Street, Nashville, TN 37219
Phone Number:
Location: United States > Tennessee > Nashville > Downtown Nashville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #87 of 150 hotels in Nashville
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Sheraton Nashville Downtown Hotel 3.5*
Official Description (provided by the hotel):
The Sheraton Nashville Downtown Hotel is located in the heart of Music City USA; we are just two blocks from the Convention Center and the Gaylord Entertainment Center. 25 Million Dollar renovation - completed Spring of 2014. ... more   less 
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