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Sheraton Nashville Downtown Hotel

#45 of 151 Hotels in Nashville
Certificate of Excellence
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623 Union Street, Nashville, TN 37219
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Sheraton Nashville Downtown Hotel
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Sheraton Nashville Downtown Hotel
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311 reviews from our community

Traveler rating
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    113
    51
    21
    11
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26
95
8
100
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, United Kingdom
Senior Contributor
24 reviews 24 reviews
24 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed yesterday NEW

We arrived into Nashville after a 12 hour drive. We pulled up at the entrance of the hotel on the street and the porter immediately came and helped get all the luggage into the trolley. The parking lot was around a couple of corners due to there being one way streets, but it was not a big deal. I opted... More 

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Mayfield, Kentucky
Reviewer
5 reviews 5 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

Check the pictures out for yourself. This hotel has a manager that needs to be fired...Eric! My family is with a loved one at Centennial hospital in Nashville for an emergency surgery (pancreatic cancer). Eric was so rude to us when we expressed concern over our room. Ask yourself, based off these pictures, if you would stay here or not.... More 

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1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

Our family made a last minute trip out of state to Nashville. After reading the mixed reviews I decided I would take the chance and rent our rooms. I was pleasantly surprised, fast check in, very friendly staff and our room was on the 9th floor with a beautiful view. The hotel has a very contemporary feel which for my... More 

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Atlanta, Georgia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Billed as a "family hotel," it's not. It's gotten a modern remodel and is "hip," attracting a young crowd to the (very nice) lobby bar for drinks before they head out to the music scene - which is close by. The staff is courteous and kind. I was upgraded simply because the receptionist was nice. Had a great view from... More 

Was this review helpful? Yes 2
Curitiba, PR
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 of 5 stars Reviewed 5 days ago NEW

I visit Nashville multiple times each year and this will be the only time I stay at the Sheraton. While the employees are wonderful they cannot overcome the extreme slowness and limited size of the elevators. When the hotel is full you may have to wait for 10 minutes or so to go up or down. Extremely inconvenient. Hotel has... More 

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Seattle, Washington
Contributor
20 reviews 20 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

I was impressed with our stay at the Sheraton. We were centrally located within walking distance to a lot of things. Broadway, music, restaurants & site seeing were only a few blocks away. Rooms were remodeled and comfy. If & when I go back I will stay here again.

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Chicago, Illinois
1 review
1 of 5 stars Reviewed 6 days ago NEW

Definitely don't book this hotel if you aren't 100% sure you are going to use it. I booked it well in advance for a birthday weekend in Nashville, because I noticed that a lot of hotels were already booked up three months out. I ended up canceling, because I didn't end up needing it, and even though I have a... More 

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Dallas, Texas
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

I was in Nashville for an all girls' birthday party. 9 of us stayed at the Sheraton which has been updated mod-style fairly recently. The rooms were comfortable and tastefully furnished. The staff were helpful. We were on the Club floor and allowed club access. Breakfast on Saturday morning was a fiasco with too many people and not enough food... More 

Was this review helpful? Yes 1
Elizabeth G, Owner at Sheraton Nashville Downtown Hotel, responded to this review

Liane, Thanks so much for taking the time to write a review. I’m really glad that you liked your room and found our staff to be helpful – that’s great to hear! I’m sorry to hear, though, that breakfast in the Club Lounge was so hectic – that can happen at peak times. Our Club Lounge is supposed to provide... More 

Valparaiso, Indiana
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 1 week ago

We stopped here for a night on our way to FLA. I was leery when I read that the hotel had been recently renovated. In my experience recently renovated means old hotel with a fresh coat of paint. The parking garage and elevator in the parking garage were old without the fresh coat of paint. Once inside the hotel I... More 

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Reviewer
3 reviews 3 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

Huge TV, guest WiFi that is fast enough for Netflix, easy HDMI connection, and plenty of USB ports throughout the room. Oh, and the bed is comfortable too. That's about all I'm looking for on a business trip, and Sheraton Nashville delivers. I guess the elevators could be snappier but that's all I could think to complain about and pretty... More 

Was this review helpful? Yes 1
Elizabeth G, Owner at Sheraton Nashville Downtown Hotel, responded to this review

Patrick, I'm so glad to hear that our hotel met your needs and that you enjoyed your stay! We're working on speeding up the elevators as we speak. If you ever return to Nashville, please reach out to me directly so that I can help plan your stay! Fondly, Elizabeth More 

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