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Sheraton Nashville Downtown Hotel

#47 of 151 Hotels in Nashville
Certificate of Excellence
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623 Union Street, Nashville, TN 37219
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Sheraton Nashville Downtown Hotel
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349 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Crestview, Florida
Contributor
16 reviews 16 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The Sheraton Nashville is well maintained and comfortable hotel in downtown Nashville. Being blocks away from most of the downtown Nashville attractions, the hotel is ideal to enjoy Nashville. The hotel itself was recently renovated. The rooms were very clean and the staff was hospitable.

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West Hartford, Connecticut
Contributor
14 reviews 14 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

I will preface this review by saying the only reason I gave it four stars and not five is because of a bad experience at the bar, followed by a poor front desk response to our situation. Other than that, we had a fantastic time and enjoyed the luxuries of the Sheraton. The shuttle drivers were so helpful, and came... More 

Was this review helpful? Yes 1
Washington DC, District of Columbia
1 review
4 of 5 stars Reviewed 3 days ago NEW

Hotel was nice and great location. Staff experience varies. Off note, outside valets and my cleaning lady were awesome! Friendly, attentive, and you could tell they were happy to be there, which makes all the difference to the customer. All valets would give great advice of places to go, were quick to get your car or a cab, and smiled... More 

Was this review helpful? Yes 1
Doug V, General Manager at Sheraton Nashville Downtown Hotel, responded to this review

Dear Mok99, I am so glad that you had a good stay at our hotel and it is so great to hear that our valets and housekeepers were able to make your time at the hotel more enjoyable! I will definitely relay your compliments to Jackie. Please come back and visit us again soon! Sincere regards, Doug Vandenberg, General Manager More 

Senior Contributor
30 reviews 30 reviews
7 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

Have to give kudos to shuttle driver "Charles" who got us to the honky tonks and back again safe and sound. Hotel was fabulous, clean, updated, good wifi. Excellent customer service from front desk, bellman and valet. Room was immaculate, Floor 11 had good views without paying for the "club" level. Highly recommend.

Was this review helpful? Yes 1
Boston
Contributor
20 reviews 20 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed one night in the Sheraton. The hotel is conveniently located and in easy walking distance to Printers Ave and Broadway where the music bars are. Our room was perfect. We spent an extra few bucks to get one of the higher level floors and it was worth it. There is a garage attached but access is on a... More 

Was this review helpful? Yes 1
Doug V, General Manager at Sheraton Nashville Downtown Hotel, responded to this review

Dear Chammerkin, Thank you for taking the time to review our hotel! I'm so glad that you were pleased with your room and the central location of our hotel. Please come back and stay with us again soon. Best, Doug Vandenberg, General Manager More 

Hondo, Texas
Contributor
11 reviews 11 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 1 week ago

This was my first trip to Nashville and my 2 night stay was part of a conference attendance. Very disappointing stay. Room was not sanitary, things were missing from the room and certain equipment wasn't working. When I first arrived, I unpacked and found I needed to iron a few things. when I went to use the iron I found... More 

Was this review helpful? Yes 2
Doug V, General Manager at Sheraton Nashville Downtown Hotel, responded to this review

Dear Patti, Thank you for taking the time to review our hotel and let me know about your experience. I sincerely apologize that our housekeeping department did not do a better job getting your room ready for your arrival. I will make sure to follow up with them so that this does not happen again in the future. Sincerely, Doug... More 

1 review
5 of 5 stars Reviewed 1 week ago

The perfect place for a quick business trip with my husband/business partner. Nice rooms, no clutter, good location—close walk to everything, without being inside the noise—with a great breakfast buffet.

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Doug V, General Manager at Sheraton Nashville Downtown Hotel, responded to this review

Dear Bryony, Thank you so much for taking the time to write us a review. I am so glad that you found our hotel convenient and that you enjoyed your stay with us. Please contact me directly if you would like to book another visit to our hotel in the future! Sincere regards, Doug Vandenberg, General Manager More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 1 week ago

The hotel staff was very professional and helpful. Housekeeping was amazing and above and beyond. The view from our room was fabulous couldn't believe how clean the courtyard was equiped with pool and gym. The restaurant and bar located in hotel made everything convenient. We would absolutely stay again.

Was this review helpful? Yes
Doug V, General Manager at Sheraton Nashville Downtown Hotel, responded to this review

Stacey, Thank you for taking the time to write us a review! I am so happy to hear that you enjoyed your stay at our hotel and that our housekeeping department was able to do a great job for you. I will absolutely relay your compliments to them. Please come back and stay with us again soon! Regards, Doug Vandenberg,... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We recently stayed at the Sheraton Nashville Downtown while visiting Nashville to see the Rolling Stones. This is the first time I've stayed here since they remodeled and the decor is gorgeous. The rooms are well-decorated and comfortable. The lounge and Speakers Bistro had great food and great service. We especially enjoyed the breakfast buffet. The staff was professional and... More 

Was this review helpful? Yes 1
Doug V, General Manager at Sheraton Nashville Downtown Hotel, responded to this review

Dear Amy, Thank you so much for your kind words. I will relay your compliments to Jeremy and Leslieann! I am happy to hear that you enjoyed your time at our hotel and I hope you come back to stay with us again soon! Sincerely, Doug Vandenberg, General Manager More 

New York City, New York
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 2 weeks ago

The staff here were wonderful!! I was in town for work last week & I interacted with many staff members (3 of the front desk staff, a server in the breakfast lounge, a server in the bar, the front door staff & someone on the guest services phone line). 100% of the staff that I spoke to were great -... More 

Was this review helpful? Yes
Doug V, General Manager at Sheraton Nashville Downtown Hotel, responded to this review

Dear Madison, Thank you so much for your review. I am so glad that all of my staff members you came into contact with were friendly and accommodating! This is great to hear. Also, I am glad you took advantage of all of the various options from our breakfast buffet in Speaker's Bistro! I will relay your feedback of the... More 

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