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DoubleTree Suites by Hilton Hotel Nashville Airport

3.0 of 5
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2424 Atrium Way, Nashville, TN 37214
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DoubleTree Suites by Hilton Hotel Nashville Airport
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Ranked #42 of 151 Hotels in Nashville
A recent review
4 of 5 stars Reviewed July 17, 2013
Chris W Green Bay, United States
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540 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for DoubleTree Suites by Hilton Hotel Nashville Airport
See the most recent reviews
Green Bay, United States
1 review
4 of 5 stars Reviewed July 17, 2013

This hotel could use some updating but is still very nice. The lobby, restaurant and pool area are very nice but showing signs of age. Our room has furniture that badly needs replacing. The beds were very comfortable. Our bathroom door was warped and would not shut. Staff was very friendly and helpful.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
geneanderson, General Manager at DoubleTree Suites by Hilton Hotel Nashville Airport, responded to this review

We appreciate your feedback and your recognition of our friendly and helpful team members. Like many of the hotels in the area, we were built in the 80’s and have had a few renovations in that time. We are reaching the point where or owners are structuring a plan to pursue another renovation, but plans still remain tentative. Until then,... More 

Senior Contributor
23 reviews 23 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed July 16, 2013 via mobile

It took close to 40 minutes waiting for the shuttle to pick me up from the airport. Every other airport hotel shuttle was there, picking up people who arrived after me. And all this after having called them! The drive to the hotel was 8 minutes, so not sure what the deal was. Check-in process was quick. The hotel is... More 

Was this review helpful? Yes
geneanderson, General Manager at DoubleTree Suites by Hilton Hotel Nashville Airport, responded to this review

Thank you for taking the time to share your feedback regarding your most recent stay. Typically, we get outstanding feedback regarding our shuttle driver team and everyone of them has taken it personally that you were disappointed in their service. We identified that it was a communication gap from the dispatcher, but we are in this as a team and... More 

Nashville, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 16, 2013

Bad service at the front desk, bad linguistics, couldn't speak English, lost our car key to pass on to the family after our stay, bad room service, etc, etc. The list goes on and on. The only good thing about this was the free shuttle to the airport to take us away from the awful hotel. Do not take your... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
geneanderson, General Manager at DoubleTree Suites by Hilton Hotel Nashville Airport, responded to this review

Please accept our sincere apologies for the poor experience you had during your recent stay with us. We regret the missteps you encountered with service and amenities and will incorporate your comments into our ongoing service training. We hope you will give us a second chance to show you the quality hospitality you deserve should you travel through our area... More 

San Jose, California
Top Contributor
191 reviews 191 reviews
96 hotel reviews
103 helpful votes 103 helpful votes
3 of 5 stars Reviewed July 15, 2013

I decided to try this hotel because of some problems with nearby properties. I was provided a room with a patio, but couldn't find my room (#128) because of conflicting signs posted. The signs didn't direct me to my room, and I went the opposite direction and obviously didn't find it there either. Room was nice, but I soon discovered... More 

Was this review helpful? Yes
geneanderson, General Manager at DoubleTree Suites by Hilton Hotel Nashville Airport, responded to this review

We appreciate you giving our hotel a try and your candid feedback is very much appreciated. We are delighted that you found the breakfast offerings to be excellent as well as many of our team members, including Angel who gets mentioned often. Even though our hotel is selected as a training site for new Housekeeping personnel, we are not without... More 

Senior Contributor
35 reviews 35 reviews
20 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 15, 2013

A few friends and I visited Nashville for the first time on July 13. We were in town for 1 night for the Beyonce concert. We had never stayed at a DoubleTree prior to this trip. We were all IMPRESSED with the quality of our stay relative to the price we paid. For such a prime time event as a... More 

Was this review helpful? Yes 1
geneanderson, General Manager at DoubleTree Suites by Hilton Hotel Nashville Airport, responded to this review

Many of our guests find us to be an excellent alternative to the downtown market and we are delighted that you were impressed with our service and accommodations. Our team takes a great deal of pride in serving our guests and Angel Stewart is no exception. She lives and breaths customer satisfaction and everything about her is genuine. In addition... More 

Conroe, United States
1 review
5 of 5 stars Reviewed July 12, 2013

Other than being a bit hard to find- use GPS- this hotel is immaculate, has bright friendly staff and great amenities. I highly recommend this hotel, located near the airport and convenient to Opryland attractions.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
geneanderson, General Manager at DoubleTree Suites by Hilton Hotel Nashville Airport, responded to this review

Thank you for your feedback and we are ecstatic that you had and excellent stay with us. We certainly are grateful for your business and our entire staff is focused delivering on the details that will ensure that our guests want to come back. We appreciate your endorsement and look forward to serving you again in the future. More 

Memphis, United States
2 reviews
5 of 5 stars Reviewed July 12, 2013

I booked this hotel for my 20 yr old daugther, and she was so overwhelmed by the hospitality and respect that the staff gave her. When they checked in, her room wasn’t quite ready so they left and came back. The girl at the desk remembered her name, greeted her with a friendly smile and a warm cookie. My daughter... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
geneanderson, General Manager at DoubleTree Suites by Hilton Hotel Nashville Airport, responded to this review

We appreciate you taking the time to share your comments and give us a flavor as to what it means to you as a parent to receive the kind of feedback you did from your daughter. Certainly, we are proud of our staff for making the type of impression on your daughter where she felt “wowed.” Of course that is... More 

Cambridge, Ohio, United States
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 10, 2013

We arrived late and were so tired that we just crashed.......in the morning come to find out that there were chips smashed into the carpet and the shower was dirty. Frustrated we went down to have a quick bite to eat before leaving and were charged $11 per person for some fruit.....we do not recommend this hotel but if you... More 

Was this review helpful? Yes 1
geneanderson, General Manager at DoubleTree Suites by Hilton Hotel Nashville Airport, responded to this review

Thank you for your feedback and for choosing our hotel during your stay in the area. Each morning, we feature an extensive, all you can eat buffet which you noted was around $11.00. This buffet includes waffles, cooked to order eggs, artisan breads and muffins, a fruit galaxy, assorted breakfast meats and staples and much more. For guests who don’t... More 

San Diego, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 10, 2013

As noted in my review, this hotel smelled terrible, and had horrible moisture/mildew problems throughout the room. The toilet ran throughout much of the night, and the AC vent was located right over the bed so there was a constant flow of cold air... horrible experience.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
geneanderson, General Manager at DoubleTree Suites by Hilton Hotel Nashville Airport, responded to this review

Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor. We appreciate your honest input and apologize you were not comfortable in your guestroom. We do our best to provide the quality accommodations you deserve and we will use your comments as we constantly work towards this goal. We hope you will return... More 

Knoxville, Tennessee, United States
Top Contributor
67 reviews 67 reviews
8 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed July 9, 2013

I can see why this Doubletree is so much less expensive than it's downtown sibling. The property is self-park, off multiple side streets and in need of a good freshening up. The pool was decent, but they had space for a hot tub and should put one in. The parking wraps around the long, horizontal bldg, so hope you get... More 

Was this review helpful? Yes
geneanderson, General Manager at DoubleTree Suites by Hilton Hotel Nashville Airport, responded to this review

Thank you for taking the time to post a review and most importantly thank you for choosing our Hotel for your recent trip to Nashville. Many of our customers are delighted to be able to park for free and avoid the high cost of Parking in Downtown Nashville which can run up to $30 or more. In fact, our location... More 

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