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DoubleTree Suites by Hilton Hotel Nashville Airport

3.0 of 5 2424 Atrium Way, Nashville, TN 37214
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DoubleTree Suites by Hilton Hotel Nashville Airport
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DoubleTree Suites by Hilton Hotel Nashville Airport
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518 reviews from our community

Traveler rating
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    41
    26
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Omaha, Nebraska
Senior Contributor
49 reviews 49 reviews
23 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I suspect I was geared up to expect the worse, based on the price (especially good deal with Hilton honor points) and brand name, so I was impressed when I opened the door to my room. I booked a 2 double bed room. There is a large sitting room with a sofa bed and comfortable seating. The separate bedroom is... More 

Was this review helpful? Yes 1
geneanderson, General Manager at DoubleTree Suites by Hilton Hotel Nashville Airport, responded to this review

Thank you so much for your loyalty as a Hhonors member and we are glad that you experienced the quality and value from our hotel. We appreciate you taking the time to share your feedback and endorsement with the Trip Advisor community. We look forward to serving you again. More 

Athens, United States
1 review
1 of 5 stars Reviewed 1 week ago

They intentionally overbooked the type room I requested and was told it is a 1st come 1st serve for the room type. Room service never showed up 1 day till 9pm. It was not a pleasant experience. Staff seemed to be used to my problem and are immune to my complaints because it is there accepted practice.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
geneanderson, General Manager at DoubleTree Suites by Hilton Hotel Nashville Airport, responded to this review

Thank you for your review of your recent experience at our hotel. We’re very sorry that you encountered an unacceptable level of service. We do our best to make sure all of our guests have a rewarding stay. We’ve addressed these issues with our staff and hope that next time you’re in the area, you’ll visit us again and experience... More 

Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

My focus is generally geared toward the customer service experience. The staff was pleasant, however somewhat "short" with their attention and didn't seem to want to be bothered. Very caught up in the "rules" and don't take things to the next level when the opportunity arises. I became aquatinted with a group while in the lounge one evening that had... More 

Was this review helpful? Yes
geneanderson, General Manager at DoubleTree Suites by Hilton Hotel Nashville Airport, responded to this review

Thank you for taking the time to share your feedback on trip advisor and for choosing our hotel. The weather events here in Nashville during your stay made for a very interesting week. Jersey Mike did step up in a big way and did an excellent job under difficult circumstances. I am sorry that you encountered some challenges with the... More 

medina, United States
1 review
5 of 5 stars Reviewed 1 week ago

This hotel is close to shopping and downtown fun. The staff is very kind and will ensure you have a comfortable stay. And the cookies....need I say more? The hotel manager is Gwen, you can tell she believes in customer service. She treats each guest with such gratitude and was always smiling. The rooms are large, the beds are comfortable,... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
geneanderson, General Manager at DoubleTree Suites by Hilton Hotel Nashville Airport, responded to this review

Thank you so much for your kind words and your acknowledgement or our terrific team member, Gwen. Truly, she does believe in customer service and we think she is an excellent example of what our team is like here. We are delighted that you had an excellent stay and hope to see you again; we will have more cookies waiting... More 

Burlington, United States
1 review
5 of 5 stars Reviewed 1 week ago

We were there for a run downtown and this location is closer to the airport but it was still only 10-15 drive to downtown Nashville and only 5 minutes to the Gaylord Opryland resort. This hotel was a suite with a separate sitting room from the bedroom. It was clean and the bed was very comfortable. We would stay again!

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
geneanderson, General Manager at DoubleTree Suites by Hilton Hotel Nashville Airport, responded to this review

Thank you so much for taking the time to endorse our hotel on Trip Advisor; we are delighted that you had an excellent stay. Because our hotel is centrally located, it does make it easy to get around and we are glad that you found it a convenient place to stay. Thank you so much for choosing us and we... More 

Madison, Alabama
Senior Contributor
41 reviews 41 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

We had a great check in experience. The desk staff was very friendly. They gave us some good recommendations for dining and told us about their shuttle service within a 5 mile radius. They also let us know that airport transfers were their first priority in case there's multiple requests for the shuttle. We were fine with that and it... More 

Was this review helpful? Yes
geneanderson, General Manager at DoubleTree Suites by Hilton Hotel Nashville Airport, responded to this review

Thank you so much for sharing your feedback with us and for selecting our hotel for your visit to Nashville. We are delighted that you had an excellent stay with us and were able to enjoy our services from complimentary shuttle to our "wake up breakfast" selections. I would like to apologize for the point regarding your cookie experience. Our... More 

Russellville, Kentucky
Senior Contributor
35 reviews 35 reviews
14 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I used some hilton points to take my 3 year old (almost 4) daughter to Nashville for a date weekend to attend Frozen on Ice the following day. The hotel was pretty much as expected for a Hilton property. The room was nice, clean, and cozy. The breakfast in the morning was good too. I would have given this review... More 

Was this review helpful? Yes
geneanderson, General Manager at DoubleTree Suites by Hilton Hotel Nashville Airport, responded to this review

Because we are a tier 2 & 3 hotel, we have become a very popular destination for our Hhonors members and we are delighted that you chose our hotel. Thank you for acknowledging the efforts of our team and the difference they made in your stay. We are quite proud of our team and on their behalf, we look forward... More 

United States
1 review
4 of 5 stars Reviewed 2 weeks ago

We were greeted very warmly with a nice smile and warm cookies. The staff was ready to as soon as we walked in, and had the room ready even when we were early than their normal check-in time. They even upgraded us to premium rooms without us asking. Thanks. Overall we had a good stay and nice hotel, would recommend... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
geneanderson, General Manager at DoubleTree Suites by Hilton Hotel Nashville Airport, responded to this review

We appreciate you taking the time to post your feedback on Trip Advisor and are grateful of your decision to chose our hotel for your stay in Nashville. Time and again, it is our staff that make the difference and we are delighted to have earned your endorsement. We look forward to your return. More 

Alpine, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Just a quick night. I selected the hotel for its convenient location and free ride from the airport. Everyone was friendly. The outside air was cold and I had to keep turning the room temperature up then woke up in the middle of the night too hot. I would have adjusted that if I had been there a second night.... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
geneanderson, General Manager at DoubleTree Suites by Hilton Hotel Nashville Airport, responded to this review

Thank you so much for selecting our hotel for your quick overnight stay in Nashville. Our hotel is very convenient to the airport and other venues so we are thrilled that we met your needs on this visit. We would love to see you again. More 

USA
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Was unexpectedly laid over at BNA due to delayed flights and stayed at this doubletree. The hotel is really fine to stay at and is probably much better than some of the other hotels in the vicinity but it needs to be renovated. The hotel is very tired. Decor is very dated and worn. Not to Hilton standards.

Was this review helpful? Yes 1
geneanderson, General Manager at DoubleTree Suites by Hilton Hotel Nashville Airport, responded to this review

Thank you for choosing to stay with us and for providing us with valuable feedback. We recently began addressing the condition of our suites and have installed all new carpets and drapes. This year, we will be changing out all of the furniture and begin work on all the bathrooms and wall vinyl. While this process will take about 12-months,... More 

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Additional Information about DoubleTree Suites by Hilton Hotel Nashville Airport

Address: 2424 Atrium Way, Nashville, TN 37214
Phone Number:
Location: United States > Tennessee > Nashville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — DoubleTree Suites by Hilton Hotel Nashville Airport 3*
Number of rooms: 138
Reservation Options:
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Also Known As:
Doubletree Hotel Nashville Airport
Doubletree Nashville
Hotel Style:
#17 Romantic Hotel in Nashville
#30 Family Hotel in Nashville
#35 Business Hotel in Nashville

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