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Guesthouse Inn & Suites at Vanderbilt

1909 Hayes Street, Nashville, TN 37203
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Guesthouse Inn & Suites at Vanderbilt
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107 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Italian first
  • Any
English first
  • All months
    (107)
  • Mar-May only
    (34)
  • Jun-Aug only
    (23)
  • Sep-Nov only
    (26)
  • Dec-Feb only
    (24)
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2 of 5 stars Reviewed 2 days ago NEW

I visited this hotel on a weekend trip to Nashville. The room was ok and clean, the problem was no parking and the Wi-fi does NOT work, only does in the lobby not in rooms. Saw several taking their devices to front desk showing the passcode didn't work- they just said keep trying.....The parking deck fills up so fast, you... More 

Was this review helpful? Yes 1
Alabama
Level Contributor
44 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed May 10, 2015

Chose this hotel for my niece's graduation from Vanderbilt University because her mom suggested it for the price and they had a room there. The room was extremely clean. The bathroom is probably the cleanest hotel bathroom I have ever seen. I loved that they did not have carpet down on the floor. The corridor outside the room did need... More 

Was this review helpful? Yes 1
Theresa C, General Manager at Guesthouse Inn & Suites at Vanderbilt, responded to this review

Thank you for taking the time to review your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your comments will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It... More 

1 review
1 of 5 stars Reviewed May 8, 2015

207 had no outlet covers. 307 this was the sink. This is 407 with hair on toilet. Went to room 700 and peed at 4 am toilet flooded the floor. 5 rooms 3 days. The best thing they have is the friendliest guy that drives the shuttle.

Was this review helpful? Yes
Theresa C, General Manager at Guesthouse Inn & Suites at Vanderbilt, responded to this review

Thank you for taking the time to share with us the problems that you had during your stay at our hotel. We strive to provide each guest with the most comfortable accommodations during your travels. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we... More 

Pottsville Beach
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
1 of 5 stars Reviewed April 30, 2015

We stayed for one night with a tour, our room was a great size but the smell was sickening, it was like someone died and they tried to cover it up with carpet sprinkle. The bathroom was filthy, they clearly need to have someone inspect the cleaners work, they have a bath mat that is permanently in the bath and... More 

Was this review helpful? Yes 1
Theresa C, General Manager at Guesthouse Inn & Suites at Vanderbilt, responded to this review

Thank you for taking the time to share with us the problems that you had during your stay in Nashville. Unfortunately I believe that you have us mistaken for another hotel as we are located in the Midtown area of Downtown Nashville. Our bedspreads were replaced last year with solid white duvets and we do not have carpet in our... More 

Boston
Level Contributor
73 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed April 21, 2015

I had to stay here because the few places i normally choose to stay at in Nashville were fully booked. The garage is like a dungeon and the hotel decor is dated. Rooms were OK at best. On checkout, they gave me the wrong receipt. This lead to billing headaches. I will never stay here again.

Was this review helpful? Yes 1
Reesam, General Manager at Guesthouse Inn & Suites at Vanderbilt, responded to this review

Thank you for taking the time to share with us the problems that you had during your stay at our hotel. We strive to provide each guest with the most comfortable accommodations during your travels. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we... More 

Phoenix, Arizona
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed April 20, 2015

I booked this hotel to stay at for a conference I was attending near by. What these reviews don't tell you is this hotel caters to patients needing a place to stay before or after surgeries at the near by VA hospital and Baptist hospital. On my second night I heard, through the paper thin walls, a poor gentleman vomiting... More 

Was this review helpful? Yes
Theresa C, General Manager at Guesthouse Inn & Suites at Vanderbilt, responded to this review

Thank you for taking the time to share with us the problems that you had during your stay at our hotel. We strive to provide each guest with the most comfortable accommodations during your travels. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we... More 

Nesbit, Mississippi
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed April 19, 2015

PROS: Hotel desk staff was friendly, rooms looked to be recently renovated CONS: Did not feel safe after dark coming in or out of this hotel despite cameras on the entrances, property not clean (stairwells had trash in them), no fitness center, breakfast minimal at best, wi-fi did not work most of the time and when it did the speed... More 

Was this review helpful? Yes 1
Theresa C, General Manager at Guesthouse Inn & Suites at Vanderbilt, responded to this review

Thank you for taking the time to share with us the problems that you had during your stay at our hotel. We strive to provide each guest with the most comfortable accommodations during your travels. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed April 19, 2015

For an international visitor in a hotel that advertises free wifi to hear that their wifi does not support Apple products was ludicrous. The General Manager seems to have little understanding of both technology and hospitality. Reception staff were, however, lovely.

Was this review helpful? Yes 1
Theresa C, General Manager at Guesthouse Inn & Suites at Vanderbilt, responded to this review

Thank you for taking the time to share with us the problems that you had during your stay at our hotel. We strive to provide each guest with the most comfortable accommodations during your travels. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we... More 

Clarksville, Tennessee
1 review
1 of 5 stars Reviewed April 18, 2015

Deserves a -0 stars but unable to pick this. I am retired military so you know I have stayed at many hotels, including ones in third world countries. This is by far the worst place I have stayed. Th staff is rude, assuming and extremely loud! Stayed there last week-end. Got in late was very tired, but was awakened by... More 

Was this review helpful? Yes
Theresa C, General Manager at Guesthouse Inn & Suites at Vanderbilt, responded to this review

Thank you for taking the time to share with us the problems that you had during your stay at our hotel. We strive to provide each guest with the most comfortable accommodations during your travels. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we... More 

1 review
3 of 5 stars Reviewed April 16, 2015

Ran out of breakfast 45 min before breakfast was over and they never restocked. The shuttle driver was extremely rude.after we had already paid the round trip fare we ended having to get a taxi back to the hotel. Got our reservations messed up. OK hotel for the price. Hotel Was in a good location.

Was this review helpful? Yes
Theresa C, General Manager at Guesthouse Inn & Suites at Vanderbilt, responded to this review

Thank you for taking the time to share with us the problems that you had during your stay at our hotel. We strive to provide each guest with the most comfortable accommodations during your travels. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we... More 

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