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GuestHouse Inn & Suites Nashville/Vanderbilt

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1909 Hayes Street, Nashville, TN 37203
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1 room 1 adult
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GuestHouse Inn & Suites Nashville\/Vanderbilt
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123 Reviews from our TripAdvisor Community

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Viola
Level Contributor
41 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed December 10, 2015

We were advised to come here for a discount rate because of the proximity to hospital. Must say when you are already stressed and need a room to decompress the last thing you need is a rude night desk clerk. We took 4 rooms the first night (one was charged twice ) and proceeded to the rooms. The keycard didn't... More 

Helpful?
Thank violapreacher
Arlington
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed November 17, 2015

There is always a problem with the room. Inoperable lamp, remote doesn't work, TV lousy, something. Last visit, the toilet paper holder was broken in half, the toilet was not clean, hair, not mine. Refrigerator in room was so loud I had to unplug it. Coffee maker was nasty. Sink and tub drainage are extremely slow so you are standing... More 

Helpful?
Thank 1Spyder
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed November 16, 2015 via mobile

We selected this hotel because they had a rate for those going to the hospital and offered a shuttle service. But like the other reviews the staff is unfriendly and the accommodations are just okay. We needed a handicapped accessible room. They claimed to have one but did not. The bathroom was difficult to use. The breakfast was not special.... More 

Helpful?
Thank Lelia W
Theresa C, General Manager at GuestHouse Inn & Suites Nashville/Vanderbilt, responded to this review

Thank you for taking the time to share with us the problems that you had during your stay at our hotel. We strive to provide each guest with the most comfortable accommodations during your travels. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we... More 

Spring Hill, Florida
Level Contributor
4 reviews
3 hotel reviews
2 of 5 stars Reviewed November 3, 2015

The staff was absolutely rude and couldn't be bothered...we were never asked about our stay or given any acknowledgement of our presence. Only the rep at the breakfast bar was sweet. Breakfast was stale and coffee was like motor oil. Bed and room was clean and newly renovated, although we did see some dust tumbleweeds blowing around the floor in... More 

Helpful?
Thank xhotdoglady
Theresa C, General Manager at GuestHouse Inn & Suites Nashville/Vanderbilt, responded to this review

Thank you for taking the time to share with us the problems that you had during your stay at our hotel. We strive to provide each guest with the most comfortable accommodations during your travels. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we... More 

Chattanooga
Level Contributor
57 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed October 31, 2015 via mobile

Stayed here while undergoing surgery in a nearby hospital. Shower ceiling had standing mildew. Shower fan inoperable. Paint peeling off the walls. Pictures are deceiving. The location was perfect and I liked the vinyl floors vs carpet; however, lack of carpet made it very noisy. Sounded like a herd of cattle over us during the night. The only reason I... More 

Helpful?
Thank Donna M
Theresa C, General Manager at GuestHouse Inn & Suites Nashville/Vanderbilt, responded to this review

Thank you for taking the time to share with us the problems that you had during your stay at our hotel. We strive to provide each guest with the most comfortable accommodations during your travels. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we... More 

Indianapolis, Indiana
Level Contributor
3 reviews
3 hotel reviews
2 of 5 stars Reviewed September 13, 2015

We stayed here over Labor Day weekend (September 2015). I'm not rating this place "poor" because it was unclean or because of the location, but the attitude of the staff was horrendous & because of that, I would highly recommend spending your vacation money elsewhere. Not only did they overcharge my friend a significant amount of money on the bill... More 

Helpful?
Thank nancyrY770DZ
Theresa C, General Manager at GuestHouse Inn & Suites Nashville/Vanderbilt, responded to this review

Thank you for taking the time to share with us the problems that you had during your stay at our hotel. We strive to provide each guest with the most comfortable accommodations during your travels. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we... More 

Finleyville, Pennsylvania
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed September 1, 2015

This is a very nice hotel close to the Grand Ole' Opry! You still need to drive to the Opry but it is only a few minutes to get there. We stayed in room 104 on the street level and it was great. The rooms were quiet and the halls were spacious. The desk staff was very courteous and helpful.... More 

Helpful?
1 Thank Michele F
Theresa C, General Manager at GuestHouse Inn & Suites Nashville/Vanderbilt, responded to this review

Thank you for taking the time to review your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your comments will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It... More 

2 reviews
3 of 5 stars Reviewed August 31, 2015 via mobile

The hotel staff is nice and the room was clean, however I would have to say defiantly bring your own pillow unless you like really flat pillows. Also the beds are kind of hard and could use a mattress topper. Other than that the room and hotel was great

Helpful?
Thank Jennifer V
Theresa C, General Manager at GuestHouse Inn & Suites Nashville/Vanderbilt, responded to this review

Thank you for taking the time to review your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your comments will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It... More 

1 review
4 of 5 stars Reviewed August 25, 2015

This was our fourth stay. We like to come here because its budget friendly near Belmont University, a safe, quiet area and the rooms are clean and comfortable. We walk to local restaurants and easily drive downtown without getting on the interstate hwy. The downside is that they stopped the excellent breakfast with omelettes. Breakfast was fair this time because... More 

Helpful?
Thank Elisha C
Theresa C, General Manager at GuestHouse Inn & Suites Nashville/Vanderbilt, responded to this review

Thank you for taking the time to review your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your comments will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It... More 

Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed August 23, 2015 via mobile

I have stayed here twice, it is so close to Broadway without the Broadway prices. The only downside is they got rid of their omelettes! The rooms are very clean as well as the bathrooms. The staff is always very friendly and welcoming (especially after a long night at the honkey tonks).

Helpful?
Thank KerriS37
Theresa C, General Manager at GuestHouse Inn & Suites Nashville/Vanderbilt, responded to this review

Thank you for taking the time to review your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your comments will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It... More 

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