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Holiday Inn Express Hotel & Suites Nashville - I-40 & 1-24 (Spence Lane)

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714 Spence Lane, Nashville, TN 37217
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Holiday Inn Express Hotel & Suites Nashville - I-40 & 1-24 (Spence Lane)
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Holiday Inn Express Hotel & Suites Nashville - I-40 & 1-24 (Spence Lane)
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117 Reviews from our TripAdvisor Community

Traveler rating
    22
    39
    29
    16
    11
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28
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 days ago NEW

Firstly, their 'remodel' being done by total incompetents (doors don't close properly, electrical sockets have assembled hanging upside down, random paint, the scariest barely operating elevator, and a parking lot in the back that is bordering on impossible to maneuver in and out of without a 3 to 5 point turn. What really takes the cake though is their willful... More 

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Bloomington-Normal, Illinois
Level Contributor
102 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We were sent here for free accommodations when another area Holiday Inn had over booked and we were put in suite ~ Sweet! Yes the hotel is under construction. It was hard to tell if our room was in the middle or finished phase of remodel. Hope it all gets fixed up to standards we have come to expect from... More 

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Nick P, Manager at Holiday Inn Express Hotel & Suites Nashville - I-40 & 1-24 (Spence Lane), responded to this review

Thank you for letting us know about your stay! We are working diligently to finish up the renovations so that our guests can see our best side We look forward to letting you see the finished result! Thanks, Allyson Trull General Manager More 

Illinois
Level Contributor
128 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The location of this HIE is so convenient to Opryland and the downtown. We tried it again because of the location and the reviews that it was being remodeled. The first time we visited several years ago it was very tired. This time the furnishings, colors, and flooring was updated. It is not a brand-new hotel, but one made over.... More 

Was this review helpful? Yes
Nick P, Manager at Holiday Inn Express Hotel & Suites Nashville - I-40 & 1-24 (Spence Lane), responded to this review

Thank you so much for coming back to see us again! We are so excited about our renovations and the new look for our hotel! We are hoping to be completed with all areas of the hotel in the upcoming weeks and cannot wait for you to stay with us again! More 

Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 2 weeks ago

What a disappointment for this facility to abuse the good name of holiday inn. We are priority club members and this is the worst facility we have ever stayed at including off brand motels and franchises. This renovation is being done by, in my opinion , total incompetents. I have seen better work done by the blind folded. As a... More 

Was this review helpful? Yes 1

Travelers are raving about these Nashville hotels

Flower Mound
Level Contributor
57 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Drove in from Dallas, very easy to find right off the highway. Yes, it's under construction, but we found room to be very comfortable and clean. Breakfast very good, staff was very attentive and pleasant. Had the fitness room to ourselves which was nice.

Was this review helpful? Yes 1
Nick P, General Manager at Holiday Inn Express Hotel & Suites Nashville - I-40 & 1-24 (Spence Lane), responded to this review

Thank you for taking the time to let us know about your stay! We are thrilled that despite the construction you enjoyed our hotel and our staff! We strive to ensure that all of our guests have a great stay! Thank you! Allyson Trull General Manager More 

Chattanooga, Tennessee
Level Contributor
29 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Just in case you are wondering...yes...as of 30 May 2015 this property is still under construction. The good...the staff was friendly, the new bed slept well and the breakfast was good...and that's about it. I don't even know where to start...see the photos. The internet was slow (10 Mpbs down & 1 Mpbs up). The room had all new furniture... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Nashville - I-40 & 1-24 (Spence Lane), responded to this review

Dear Sheltacus, Thank you for bringing your concern to our attention. I’m very sorry to hear about your experience on your recent stay. We would like to follow up with you. We have sent you a private message in an effort to obtain more information. I look forward to hearing back from you very soon. Sincerely, Connie D Case Manager... More 

Milan, Illinois
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 weeks ago

We stayed at this hotel because of the price and the good reviews, but it was not in close proximity to the attractions we wanted to see in Nashville. Depending on the time of day, it took a minimum of 1/2 hour to get downtown. The staff and the facilities were great, however.

Was this review helpful? Yes
Nick P, Manager at Holiday Inn Express Hotel & Suites Nashville - I-40 & 1-24 (Spence Lane), responded to this review

Thank you for taking a few moments to let us know about your stay! We are thrilled that you found the staff and the facility's to be great! We pride ourselves in offering the best customer service in Nashville! We are just a few miles from downtown as well as the airport. We hope that we have the opportunity to... More 

Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed May 17, 2015

Chose this hotel since I usually stay at Holiday Inn properties and it was close to the airport. Hotel is in the midst of construction but the rates were not discounted accordingly. Room had new carpet and tile but the rest was old and worn out. My room had wrinkled sheets as if they weren't changed. I showed the manager... More 

Was this review helpful? Yes
Nick P, General Manager at Holiday Inn Express Hotel & Suites Nashville - I-40 & 1-24 (Spence Lane), responded to this review

Thank you for taking the time to let us know about your stay. Please accept my sincerest apologies that you left the hotel feeling disappointed. Our goal is to ensure that each guest has a great stay. Our renovation to the guest rooms is nearing the end! We should have all the furniture and new mattress in the rooms by... More 

Madison, Wisconsin
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed May 3, 2015

We booked this hotel for two nights. On arrival we were concerned to see a lot of construction but were assured that our room was totally renovated. Our first bad sign was the condition of our door, which in spite of having all new hardware was obviously old and did not even close tight. The room was a mixed bag.... More 

Was this review helpful? Yes 2
Nick P, General Manager at Holiday Inn Express Hotel & Suites Nashville - I-40 & 1-24 (Spence Lane), responded to this review

Thank you for sharing your comments regarding your recent stay. I apologize that other guests disturbed your sleep. We do our best to ask guests to respect those around them, it sounds like we failed in this instance. I believe that this response would be better served off line and through a phone call so that I may better answer... More 

Woodside
Level Contributor
164 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed April 29, 2015

I'll review the hotel as if it wasn't completely under construction. I arrived around 1pm and rooms weren't ready yet in areas of the hotel that weren't under construction, so I went out to find some lunch while I waited The staff was very friendly and accommodating. The room I was in was a bit outdated with old furniture and... More 

Was this review helpful? Yes
Nick P, General Manager at Holiday Inn Express Hotel & Suites Nashville - I-40 & 1-24 (Spence Lane), responded to this review

Thank you for letting us and other travelers know about your stay. We are very lucky to have some great staff who treat our guests with kindness and they very much appreciate you taking time to mention it in your review. We are in the process of a full remodel and the furniture will be updated as we near the... More 

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