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Aloft Nashville West End

3.0 of 5
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1719 West End Avenue, Nashville, TN (Formerly Indigo Hotel West End)
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Aloft Nashville West End
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Ranked #78 of 151 Hotels in Nashville
A recent review
3 of 5 stars reviewed 3 weeks ago
Gil D New York City, New York
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238 reviews from our community

Traveler rating
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    67
    35
    26
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

I booked a trip with aloft for 12 girls on a bachelorette. We booked two rooms and a suite. A week before I arrived I filled out a credit card authorization. We requested our rooms early because of our flights and we wanted to do some decorating. They were able to get us in early but not really. When we... More 

Was this review helpful? Yes 1
Megan L, Starwood Hotels at Aloft Nashville West End, responded to this review

Dear Laura M, While we strive to provide great service and comfort to our guests, complications do arise on occasion. We sincerely apologize for the inconveniences you encountered with billing in addition to your guest room throughout your stay, and regret that these complications put a damper on your weekend. Rest assured, your comments have been immediately addressed and properly... More 

New York City, New York
Contributor
11 reviews 11 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The Aloft Nashville West End is a nice hotel located roughly half way between the downtown area and Vanderbilt University. The neighborhood is sort of an "in-between" area, but depending on your plans, might be very suitable for you. Several good restaurants/bars can be found in the area, including the Patterson House, a modern speakeasy. Hotel staff are very cheerful... More 

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Paducah, Kentucky
1 review
1 of 5 stars Reviewed 4 weeks ago

I decided to stay in the Aloft West End after a stay in one at National Harbor, Maryland ( twice ). This one in Nashville is no better than a cheap hotel in disguise. Sparse furnishings, obvious doors removed in bathroom, cheap shower curtain. And beware...28.00 to self park in their garage. Mark this down as one and only time... More 

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Megan L, Starwood Hotels at Aloft Nashville West End, responded to this review

Dear stagehand2015, While we are happy to hear you like the Aloft brand and wanted to try us out for your recent Nashville trip, we are very sorry you were disappointed with our hotel. We appreciate your feedback because this is very helpful in pinpointing aspects that need improvement, and we will work directly with our team to better maintain... More 

Chicago, Illinois
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I've stayed in Aloft Hotels before. This one does not follow the format I was used to, so no pool was a bummer for my daughter (didn't realize it until we checked in). Our hotel room was clean and spacious. The location was nice near a few things we wanted to see and do, but a short cab ride/long walk... More 

Was this review helpful? Yes 1
Megan L, Starwood Hotels at Aloft Nashville West End, responded to this review

Dear Mary M, We’re happy to hear you enjoyed our clean and spacious guest rooms in addition to our convenient location in the heart of Nashville. We are sorry you were disappointed that our property does not have a pool, but we hope you and your family were able to take advantage of our Re:mix Lounge for some family fun... More 

Clarksburg, Maryland
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 26, 2015

The font desk staff was very nice and helpful. The hotel was in a fairly decent location. They have a small bar with nightly music on the weekend, have complimentary wi-fi and I had two complimentary bottles of water in my room, all nice touches. I was upgraded to a suite when I stayed there, which was I nice surprise.... More 

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Megan L, Starwood Hotels at Aloft Nashville West End, responded to this review

Dear tuscangrl, While we are delighted to hear you received excellent service from our friendly team, we are sorry for the condition of your guest room. Rest assured, your comments have been addressed and properly handled to ensure this does not occur again. Thank you for your review, and we hope to host you again should you return to Nashville... More 

Columbus, Ohio
Top Contributor
66 reviews 66 reviews
13 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed March 22, 2015

As I drove down West End Avenue toward Aloft, I was terrified that I'd made the wrong choice. From that vantage point, it seemed out of the way and within walking distance to only a scant few local attractions. If you find yourself in a similar situation, don't despair! The location is perfect; you just can't tell driving in. The... More 

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Cape Breton
Top Contributor
66 reviews 66 reviews
13 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed March 21, 2015

We had a great stay here. The staff is super friendly and helpful. The rooms were clean and adequate, but we loved how close we were to restaurants and bars. We could easily walk to a number of good placs.

Was this review helpful? Yes 1
Contributor
14 reviews 14 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 9, 2015

Without a doubt, the most pet friendly hotel we've stayed in. Every single member of the staff gushes over my little chihuahua everytime we walk through the lobby. They've got treats on the front desk, as well as a dog bowl on the ground with treats and water. The rooms are huge, so makes playing easy. I can throw her... More 

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Hollywood, Florida
Top Contributor
120 reviews 120 reviews
59 hotel reviews
70 helpful votes 70 helpful votes
2 of 5 stars Reviewed March 2, 2015

The entrance is up a flight of stairs, the Valet and Front Desk staff are great. A very unique casual hotel but that is where the good stops. The elevators are very small and slow. The rooms are drafty and the furniture showed signs of wear. The pictures on the website did not match the room. I had some very... More 

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Megan L, Starwood Hotels at Aloft Nashville West End, responded to this review

Dear David D, Thank you for taking the time to share your honest feedback with us in regard to your recent stay. Although we are happy to hear you were pleased with our valet and received great service from our team, we regret to hear your expectations were not met. We take our guest reviews very seriously and will pass... More 

1 review
4 of 5 stars Reviewed March 1, 2015

We arrived early on Friday Feb 27th. Check in wasn't for a few more hours, we decided to check with the front desk anyway to see if we could check in. The lady at the front desk was really nice and they were able to check us in early no problem. The decor and atmosphere is very hip ad forward... More 

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