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The Capitol Hotel Downtown Nashville

2.5 of 5 711 Union Street, Nashville, TN 37219 (Formerly Best Western Downtown Convention Center)
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The Capitol Hotel Downtown Nashville
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The Capitol Hotel Downtown Nashville
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525 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for The Capitol Hotel Downtown Nashville
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Scottsdale, Arizona
Top Contributor
79 reviews 79 reviews
27 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed October 11, 2014

We stayed two nights for the Southern Book Fest, which was one block away at Legislative Plaza and the Nashville Public Library. Location is fantastic lots of good restaurants in a short wallk. It's being rennovated, and the room was new and clean and modern but the halls were rough and being worked on. The elevator is tiny and the... More

Was this review helpful? Yes 1
GM711, General Manager at The Capitol Hotel Downtown Nashville, responded to this review

Thank you for staying and your comments regarding our improvements. Change does take time but it is always good to know that we are making progress. The hallways are currently being worked on. The breezeways are getting new drop down ceilings along with the walkways which are now ready for the new flooring. Next our lobby and Bistro. We appreciate... More

Toronto, Ontario, Canada
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
27 helpful votes 27 helpful votes
1 of 5 stars Reviewed October 11, 2014

I just returned from four nights at this hotel. I am covered in small, itchy, pus, bites all over my body. Not sure if they are flea bites or bed bugs. I just hope to god I didn't bring any home with me! I am verrrrrry angry. This hotel is over priced for the condition of it, and I feel... More

Was this review helpful? Yes 2
GM711, General Manager at The Capitol Hotel Downtown Nashville, responded to this review

I'm not sure what your situation was and according to your posting you do not either but to make a false claim online is no t only very callous but irresponsible. However, we do understand in the technological age that when people are upset they lash out. We only asked that you keep in mind the people you can potentially... More

Binghamton, New York
Top Contributor
104 reviews 104 reviews
18 hotel reviews
112 helpful votes 112 helpful votes
4 of 5 stars Reviewed October 10, 2014

We stayed at this hotel for two nights before heading over to a conference at Opryland. Yes the hotel is being renovated and yes the corridors are messy and there is some wires here and there but really it didn't make much of a difference for our stay. The room we had was on the fourth floor and the room... More

Was this review helpful? Yes 1
GM711, General Manager at The Capitol Hotel Downtown Nashville, responded to this review

Your comments are much appreciated and lets us know that we are on the right track to making the necessary improvements needed to be a great hotel. Our renovations have been a challenge as we have been very busy this year. Our hard work is starting to payoff as comments are becoming more honest and reasonable as to our progress... More

Atherstone, Uk
Contributor
19 reviews 19 reviews
19 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed October 7, 2014

We must have stopped in a different hotel to all the other reviewers! Yes the hotel is undergoing renovation and you can see where they were working BUT Our room was obviously freshly renovated with new interior to the bed area and bathroom. Clean and no issue with renovation noise. Yes they started working outside but not until 0900 and... More

Was this review helpful? Yes 2
GM711, General Manager at The Capitol Hotel Downtown Nashville, responded to this review

Thank you for your comment and especially that you took the time to do so. Sometimes guests who do have an enjoyable experience will not take the time to do so. We believe that our progress is producing the experience and environment that guests will want to tell others about. We believe that our staff members are the difference above... More

Aurora, Illinois
1 review
1 of 5 stars Reviewed October 4, 2014

I was weary before arriving due to all the negative reviews and should of trusted my gut. Dirty hotel. Rude font staff. One crappy small elevator. The valet, which was mandatory, ruined my car. It was filthy on the outside with some kind of white substance all over it and was not how I had left it. The inside smelled... More

Was this review helpful? Yes
GM711, General Manager at The Capitol Hotel Downtown Nashville, responded to this review

As we are rebuilding and evaluating current staff, I do want to apologize for your experience. Unfortunately with written responses online it is often difficult or too late to know full details of what or may not have occurred. I can honestly acknowledged that sometimes situations do not go well and based on your comments the correct response for our... More

Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 25, 2014

Run down Not a hotel is a motel as your door opens to the OUTSIDE Beds are horrible, horrible, horrible. Wires hanging as they are in construction renovation. Recently changed from a Best Western. Low quality Breakfast Awful TV reception Rooms seem updated "look wise" but.........overall disappointed NOISEY NOISEY ROAD-directly open to street since this is a MOTEL Will not... More

Was this review helpful? Yes 1
GM711, General Manager at The Capitol Hotel Downtown Nashville, responded to this review

Thank you for taking the time to write your review. Our purpose is to continue to improve the property. Like anything that is planted or being created the results are sometimes not immediate. The obvious renovations are a reflection of our continued efforts and the natural progression of what takes place when something is being created or repaired. Specifically regarding... More

Haifa, Israel
Senior Contributor
48 reviews 48 reviews
28 hotel reviews
23 helpful votes 23 helpful votes
1 of 5 stars Reviewed September 20, 2014

Via priceline got the Best Western Downtown but upon arrival learned that they are now The Capitol and are under renovations. The noise went on till the late hours. Had a huge cockroach in our room. Elevators ceased to work so we had to carry our luggage from the second floor. Everything about the hotel, besides the location (close to... More

Was this review helpful? Yes 1
GM711, General Manager at The Capitol Hotel Downtown Nashville, responded to this review

Dear Doritam1, I'm just hearing about your visit and we feel bad that we did not make a good impression for you. Please know that we are making the necessary changes to improve: by remodeling the entire building, upgrading our services and bringing in new hotel employee's. With that said, we do apologize for not meeting your expectations and we... More

Mission, Canada
Top Contributor
95 reviews 95 reviews
43 hotel reviews
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed September 14, 2014

Stayed Aug. 31st. First impression is not good. Appeared to be a run down hotel (and right across from the Sheraton). Apparently they're calling it 'renovations'. Get the valet parking as it's the safest. Originally told we were booking the Best Western - and that's what appeared on our confirmation but when we arrived in Nashville, looking for the Best... More

Was this review helpful? Yes 1
GM711, General Manager at The Capitol Hotel Downtown Nashville, responded to this review

Dear Leslie, We apologize for any negative impression you have of our property. Since your visit, there has been a substantial improvement and completion of our many renovation projects. It is fair to say, that anyone who come to our property (since you were here) will not have or share your perception and that has been our goal and the... More

Australia
Contributor
11 reviews 11 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed September 6, 2014

This hotel has had a name change. I was not notified about that or the renovations. Yes I got the room for a good price but that was back in March this year. Noisy, with people running up & down the outside balcony, traffic noise, room/long balcony facing union st. The bathroom light only came on with the exhaust fan... More

Was this review helpful? Yes 1
GM711, General Manager at The Capitol Hotel Downtown Nashville, responded to this review

Dear TripUSA08, I sorry that while you were here there were guests (who due to alcohol overly noisey) disturbed you. We do address these issues when they are reported and will go as far as asking them to leave. I do not know if we were aware of your issues as I could not find any record of you contacting... More

Lancashire, United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 5, 2014

Where do I start? This Hotel has to be the worst hotel I have ever had the misfortune to stay in, and I am a very frequent traveller having stayed at a number of hotels, motels, B&Bs etc all over the world - this is genuinely the worst! The hotel is currently having work done to it, which we were... More

Was this review helpful? Yes 1
GM711, General Manager at The Capitol Hotel Downtown Nashville, responded to this review

Luke, First let me apologize for your experience. I do understand with renovations (which are necessary) that some will be totally put off by it. We do try during this improvement period to provide the best service we possibly can. Our goal is to get this completed as soon as possible which will be sometime in November 2014. When we... More

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Additional Information about The Capitol Hotel Downtown Nashville

Address: 711 Union Street, Nashville, TN 37219 (Formerly Best Western Downtown Convention Center)
Location: United States > Tennessee > Nashville > Downtown Nashville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — The Capitol Hotel Downtown Nashville 2.5*
Number of rooms: 100
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Also Known As:
Best Western Downtown Hotel Nashville
Best Western Nashville
Nashville Best Western

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