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The Capitol Hotel Downtown Nashville

2.5 of 5 711 Union Street, Nashville, TN 37219 (Formerly Best Western Downtown Convention Center)
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The Capitol Hotel Downtown Nashville
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The Capitol Hotel Downtown Nashville
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511 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Cosby, Tennessee
Top Contributor
142 reviews 142 reviews
17 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed for one night. Room was very clean and was recently renovated, bed was comfortable. Great breakfast. Good coffee in the lobby when we arrived in the afternoon. The staff were wonderful. They were very nice to us and very helpful. There still is some renovating going on but we didn't see or hear it. Was very quiet in the... More

Was this review helpful? Yes
GM711, General Manager at The Capitol Hotel Downtown Nashville, responded to this review

Thank you for your considerate and kind response. When building or restoring anything there will be a progression with the ultimate goal of a better product. With that said, what is most important to me is that you had an enjoyable stay. Nothing has more meaning or value in hearing that we served you well. I will be sharing your... More

Las Vegas
Contributor
12 reviews 12 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 days ago NEW

I was asked for a receipt to be emailed to me twice, no email. I had to ask for a physical printout of my charges when I checked out, and it apparently inconvenienced the front desk staff. They tried to run my card at check-in without even telling me how much my room was, then when I asked about the... More

Was this review helpful? Yes
GM711, General Manager at The Capitol Hotel Downtown Nashville, responded to this review

Let's start off by apologizing to you for not having a good experience. In reading your comment it would appear to be a little difficult in totally please you but we will take your concerns to heart and will use them to make the experience better for the many other guests we expect to stay with us. I do want... More

Atlantic, Iowa
Top Contributor
62 reviews 62 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

This is not a four star property, more like two stars. That said, the room was recently updated and nice and they are updating the exterior as well. The price was hard to beat and it's only a 10 minute walk to all of the action on Broadway and only a 20 min walk to the Gulch. Good value for... More

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GM711, General Manager at The Capitol Hotel Downtown Nashville, responded to this review

So glad to know that we were able to be the ideal stay for you. You are absolutely right as to our location and the ability to access all of the wonderful venues in our downtown. Your comments regarding the renovation of the guestrooms is wonderful to hear as we have invested quite a bit of revenue and time to... More

Anderson, Indiana
1 review
4 of 5 stars Reviewed 1 week ago NEW

The hotel staff was curious and offered us the best rate in town. We needed to stay near the hospital, and The Capital Hotel was perfect. Kevin, the valet, was extra nice. The room clean, safe, and had comfortable bed. The only negative thing about our stay was a minor plumbing issue with the toilet, as it had an odor.

Was this review helpful? Yes
GM711, General Manager at The Capitol Hotel Downtown Nashville, responded to this review

Thank you for your comment and the mention of Kevin our valet. I do apologize for the plumbing issue as we had guests who felt that flushing a wash rag and backing up the plumbing was a good idea. Unfortunately there are some people who are inconsiderate of others and they play a big part in the difficulties of our... More

Black Mountain, North Carolina
1 review
4 of 5 stars Reviewed 1 week ago

Everything you can think of was perfect during my stay as presenter at the 26th Southern Festival of Books just across the street. Started the day with the best breakfast buffet of any of the motels across the nation where I have stayed, but I always flee the breakfast buffets elsewhere as not edible. Sausage gravy and sausage links were... More

Was this review helpful? Yes
GM711, General Manager at The Capitol Hotel Downtown Nashville, responded to this review

So glad to know that you enjoyed our Breakfast and hopefully our lady attendants provided you with great service. I would be modest to say it's the best in the nation but hearing that from a guests is really the bottomline as it is you that we are here to satisfy. Also, happy to know that your festival went well!... More

Eagan, Minnesota
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I just came back from the Capital Hotel and thought it was perfect. Rooms are on the smaller side but clean. Beds were comfortable. Beyond friendly staff from the cleaning employees to concierge outside . Hotel is in a good location & close to everything! Good Price & worth it! Currently still under construction but was never bothered by it.... More

Was this review helpful? Yes 1
GM711, General Manager at The Capitol Hotel Downtown Nashville, responded to this review

Sherri, The Capitol Hotel loves you as well! Outside of the improvements we are making the most important issue to us is knowing that we took good care of you. We have not forgotten or take lightly that it is the human experience of knowing people sincerely care about your satisfaction that matters most to us. They cosmetics are important... More

Eudora, Ks
1 review
4 of 5 stars Reviewed 1 week ago

We stayed at the Capitol Hotel on 10/8/2014 and 10/9/2014 and really enjoyed our experience. The entire staff (desk, valet, and housekeeping) was friendly and helpful. Yes, the hotel is undergoing renovation, but our room was completely finished and upgraded very nicely. The bedding was very comfortable and everything was clean. The picture of the room advertised is exactly what... More

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GM711, General Manager at The Capitol Hotel Downtown Nashville, responded to this review

Why was this review rejected? Im contacting you this way due to the difficult access of contacting a live person. More

Scottsdale, Arizona
Top Contributor
74 reviews 74 reviews
27 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed two nights for the Southern Book Fest, which was one block away at Legislative Plaza and the Nashville Public Library. Location is fantastic lots of good restaurants in a short wallk. It's being rennovated, and the room was new and clean and modern but the halls were rough and being worked on. The elevator is tiny and the... More

Was this review helpful? Yes
GM711, General Manager at The Capitol Hotel Downtown Nashville, responded to this review

Thank you for staying and your comments regarding our improvements. Change does take time but it is always good to know that we are making progress. The hallways are currently being worked on. The breezeways are getting new drop down ceilings along with the walkways which are now ready for the new flooring. Next our lobby and Bistro. We appreciate... More

Toronto, Ontario, Canada
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
27 helpful votes 27 helpful votes
1 of 5 stars Reviewed 1 week ago

I just returned from four nights at this hotel. I am covered in small, itchy, pus, bites all over my body. Not sure if they are flea bites or bed bugs. I just hope to god I didn't bring any home with me! I am verrrrrry angry. This hotel is over priced for the condition of it, and I feel... More

Was this review helpful? Yes 2
GM711, General Manager at The Capitol Hotel Downtown Nashville, responded to this review

I'm not sure what your situation was and according to your posting you do not either but to make a false claim online is no t only very callous but irresponsible. However, we do understand in the technological age that when people are upset they lash out. We only asked that you keep in mind the people you can potentially... More

Binghamton, New York
Top Contributor
104 reviews 104 reviews
18 hotel reviews
111 helpful votes 111 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at this hotel for two nights before heading over to a conference at Opryland. Yes the hotel is being renovated and yes the corridors are messy and there is some wires here and there but really it didn't make much of a difference for our stay. The room we had was on the fourth floor and the room... More

Was this review helpful? Yes 1
GM711, General Manager at The Capitol Hotel Downtown Nashville, responded to this review

Your comments are much appreciated and lets us know that we are on the right track to making the necessary improvements needed to be a great hotel. Our renovations have been a challenge as we have been very busy this year. Our hard work is starting to payoff as comments are becoming more honest and reasonable as to our progress... More

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Additional Information about The Capitol Hotel Downtown Nashville

Address: 711 Union Street, Nashville, TN 37219 (Formerly Best Western Downtown Convention Center)
Location: United States > Tennessee > Nashville > Downtown Nashville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — The Capitol Hotel Downtown Nashville 2.5*
Number of rooms: 100
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Also Known As:
Best Western Downtown Hotel Nashville
Best Western Nashville
Nashville Best Western

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