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The Capitol Hotel Downtown Nashville

2.5 of 5 711 Union Street, Nashville, TN 37219 (Formerly Best Western Downtown Convention Center)
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The Capitol Hotel Downtown Nashville
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The Capitol Hotel Downtown Nashville
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531 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Corryton
Senior Contributor
40 reviews 40 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed 1 week ago

12:57 in the morning, we heard people hollering outside our room. They seemed to be calling someone's name. All the sudden someone started banging on our door. My husband hopped out of bed and before he made it to the door, the door swung open and only stopped from opening all the way by the little chain that we had... More 

Was this review helpful? Yes 3
GM711, General Manager at The Capitol Hotel Downtown Nashville, responded to this review

When myself and the staff read this we could not believe the degree of exaggeration and falsehoods that an individual would do not only to hurt, but attempt to destroy a company and a individual who was extremely nice and caring to them. One of our front desk agents went to check the room (which was before mid-night). Once it... More 

Montreal, Canada
Top Contributor
176 reviews 176 reviews
30 hotel reviews
93 helpful votes 93 helpful votes
2 of 5 stars Reviewed 1 week ago

Wow this place is really under construction! Room was ok but not great washroom and tv was very dark image in room 416. Breakfast is free but don't expect too much. It's cheap but worn down and half under construction.

Was this review helpful? Yes
Ameliasburg, ON
Top Contributor
70 reviews 70 reviews
11 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 1 week ago

We chose this hotel due to proximity to LP Field as we were going to a Monday night football game. The staff were very courteous and friendly. Two couples stayed in one room due to the cost, and we ended up playing cards on the ironing board as there was no place to assemble in the hotel. In our opinion... More 

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Cibolo, Texas
Senior Contributor
45 reviews 45 reviews
13 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel itself was towards the end of a remodel while we stayed there. They did a good job with the rooms since it was decorated nice, and looked new & clean. It is, however, a typical outdoor motel meaning your door to your room opens up to an outdoor access hall. They provided a breakfast that wasn't great but... More 

Was this review helpful? Yes 1
Brockway, Montana
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

We were a group of 8 Montana friends & our stay for 5 nights at the Capitol Hotel was very enjoyable....the same as it was last year!!! The staff ALL make certain any requests are met!! The valet parking is very nice & the staff does a remarkable job of taking care of the guests & the vehicle!! Remodeling is... More 

Was this review helpful? Yes
GM711, General Manager at The Capitol Hotel Downtown Nashville, responded to this review

Thank you for your comment and for taking the time to do so. Renovations are very difficult to manage and do take time. We are proud of what our staff has been able to do as to taking care of our guests and making sure the environment stays clean and functional. I'm happy to know that you and your party... More 

Hobart, Australia
1 review
1 of 5 stars Reviewed 2 weeks ago

It's a shame because the hotel itself was fine, everything was clean and the free breakfast was fantastic. However, the hotel overcharged me... I am still trying to get my money back 2 months later!!! When we arrived the hotel said they needed to swipe my credit card for incidentals and then they proceeded to charge me, as well as... More 

Was this review helpful? Yes
GM711, General Manager at The Capitol Hotel Downtown Nashville, responded to this review

Thank you for responding and know that we are following up on your claim with our accounting department. If this has not been completed by now there may be other factors not mentioned that might be hindering the process however, this will be resolved for you. Again, thanks for bringing this to our attention. More 

Columbus, Ohio, United States
Senior Contributor
36 reviews 36 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 4 weeks ago

If you are looking for a great value and location downtown, this is it. A heads up though this was a Best Western and is currently undergoing a full renovation. The renovation does not impact your stay it is being managed well. The rooms are small and very basic but clean and have what you need. The wifi is free... More 

Was this review helpful? Yes
GM711, General Manager at The Capitol Hotel Downtown Nashville, responded to this review

Thank you for taking time to respond. We also appreciate your balance, fair and detailed evaluation of our current progress with the property. The positives are obvious as to location and price, as well as the parking fee which is the lowest in our downtown. Our new update: The remodel is now focused on the new lobby expansion and Bistro.... More 

Edmonton, Canada
1 review
1 of 5 stars Reviewed November 16, 2014

3 of us stayed in this hotel in August in 2014 when it was under construction. We had adjoining rooms. The construction didn't bother us as much as the uncleanliness of the rooms. In the 5 days we were there, not once were our rooms vacuumed, nor was the toilet paper and Kleenex box refilled, We had to chase down... More 

Was this review helpful? Yes
GM711, General Manager at The Capitol Hotel Downtown Nashville, responded to this review

Thank you for responding. I did try to follow up on your claims and found no record of your responses to our front desk. I did see on the housekeeping report "Do not disturb" signage as would explain why your room was not entered. There may be some other confusion as there are no coffee "pot" makers any of the... More 

Senior Contributor
30 reviews 30 reviews
5 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed November 15, 2014

We had booked this hotel when It was the best western, it then changed to the capitol hotel and we were concerned due to the lots of bad trip adviser reviews it was getting - admitted we did try to get another hotel but as the CMAs were on this was impossible - glad we didn't!! The hotel was in... More 

Was this review helpful? Yes 2
GM711, General Manager at The Capitol Hotel Downtown Nashville, responded to this review

Thank you for the fair and balance comment of your stay at our property. There are times that some will use this process to hurt or get back at a business sometime unfairly and even dishonestly. However, we know that we are not perfect but a work in progress. It is the reason we are making and investing in the... More 

Loveland, Colorado
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed November 15, 2014

I was alone when I arrived at the Capitol Hotel on Nov. 4th. I didn't know it had changed names until I got there. I was greeted by the helpful Valet guys and felt welcomed by all. Josh and Annie were especially nice as I checked in. My two friends joined me in Room 507. I was delighted when I... More 

Was this review helpful? Yes
GM711, General Manager at The Capitol Hotel Downtown Nashville, responded to this review

Your comments are spot on and very much appreciated. Our progress has been good and obviously challenging as growth and improvement are. I am thankful that we were able to play a role in making your stay fantastic. Thank you for responding and taking the time to let us know. More 

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Additional Information about The Capitol Hotel Downtown Nashville

Address: 711 Union Street, Nashville, TN 37219 (Formerly Best Western Downtown Convention Center)
Location: United States > Tennessee > Nashville > Downtown Nashville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — The Capitol Hotel Downtown Nashville 2.5*
Number of rooms: 100
Reservation Options:
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Also Known As:
Best Western Downtown Hotel Nashville
Best Western Nashville
Nashville Best Western

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