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The Capitol Hotel Downtown Nashville

2.5 of 5 711 Union Street, Nashville, TN 37219 (Formerly Best Western Downtown Convention Center)
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The Capitol Hotel Downtown Nashville
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The Capitol Hotel Downtown Nashville
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537 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Columbus, Ohio
Senior Contributor
41 reviews 41 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

Our check in took 30 Minutes, Never have I ever had a more extensive check in process, to make things worse I had to use the restroom and of course with the renovation they did not have a public restroom. We left the hotel and went out for the night which was close to everything only a $6 Taxi ride.... More 

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GM711, General Manager at The Capitol Hotel Downtown Nashville, responded to this review

Dear Josh, We apologize for your experience. Renovations are difficult and extensive but we do try to management it the best we can. Unfortunately during your stay someone decided to flushed items into our system that backup the plumbing. In our business we sometimes experience these kind of behaviors. The bad is that these behaviors affects other guests. I believe... More 

Pittsburgh, Pennsylvania
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Had a great time staying at this hotel. The rooms were clean and when requested new towels & bathroom needs were brought. The late night staff was great! Hotel is in perfect walking distance of Broadway and painters alley. Definitely will be staying here again our next visit to Nashville!

Was this review helpful? Yes 2
Stockholm, Sverige
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The room is newly remoduled and it´s ok. Beds are comfy and room is clean. No complains about that. Staff is friendly, especially in valet parking. Free Wifi, which is great We might have been a bit spoiled since we have stayed on 4 and 5 star hotels before coming to this one but there are a few things that... More 

Was this review helpful? Yes 1
Garstang, United Kingdom
Contributor
14 reviews 14 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

We stopped here for a week when visiting from England. WOW the location was FANTASTIC within walking distance to everywhere. The staff were very friendly and always on hand to help with anything. All very well mannered. We had no security issues. There is a door man on the door at all times who was always friendly greeting you on... More 

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Oakdale, Pennsylvania, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Four of us shared a room to spend a long weekend in Nashville. It was tight, but manageable, but we knew that when we booked. The rooms were clean and nicely decorated. The staff was beyond kind and were always available. Breakfast was impressive for a free breakfast and we had no issues regarding security. THE LOCATION IS THE BEST!!!.... More 

Was this review helpful? Yes 1
Zebulon, North Carolina
Senior Contributor
31 reviews 31 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago

So, if you are coming to Nashville to stay in the hotel room, fine dine in the hotel and lay in a jacuzzi, this is not the place for you. If you are coming to Nashville to take in all the city has to offer, have a safe, clean place to lay your head after a long day , walk... More 

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Corryton
Senior Contributor
39 reviews 39 reviews
5 hotel reviews
26 helpful votes 26 helpful votes
1 of 5 stars Reviewed December 15, 2014

12:57 in the morning, we heard people hollering outside our room. They seemed to be calling someone's name. All the sudden someone started banging on our door. My husband hopped out of bed and before he made it to the door, the door swung open and only stopped from opening all the way by the little chain that we had... More 

Was this review helpful? Yes 11
GM711, General Manager at The Capitol Hotel Downtown Nashville, responded to this review

When myself and the staff read this we could not believe the degree of exaggeration and falsehoods that an individual would do not only to hurt, but attempt to destroy a company and a individual who was extremely nice and caring to them. One of our front desk agents went to check the room (which was before mid-night). Once it... More 

Montreal, Canada
Top Contributor
197 reviews 197 reviews
34 hotel reviews
106 helpful votes 106 helpful votes
2 of 5 stars Reviewed December 12, 2014

Wow this place is really under construction! Room was ok but not great washroom and tv was very dark image in room 416. Breakfast is free but don't expect too much. It's cheap but worn down and half under construction.

Was this review helpful? Yes 1
Belleville, Canada
Top Contributor
73 reviews 73 reviews
11 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed December 10, 2014

We chose this hotel due to proximity to LP Field as we were going to a Monday night football game. The staff were very courteous and friendly. Two couples stayed in one room due to the cost, and we ended up playing cards on the ironing board as there was no place to assemble in the hotel. In our opinion... More 

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Cibolo, Texas
Senior Contributor
45 reviews 45 reviews
13 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed December 9, 2014

The hotel itself was towards the end of a remodel while we stayed there. They did a good job with the rooms since it was decorated nice, and looked new & clean. It is, however, a typical outdoor motel meaning your door to your room opens up to an outdoor access hall. They provided a breakfast that wasn't great but... More 

Was this review helpful? Yes 1
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Additional Information about The Capitol Hotel Downtown Nashville

Address: 711 Union Street, Nashville, TN 37219 (Formerly Best Western Downtown Convention Center)
Location: United States > Tennessee > Nashville > Downtown Nashville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — The Capitol Hotel Downtown Nashville 2.5*
Number of rooms: 100
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Also Known As:
Best Western Downtown Hotel Nashville
Best Western Nashville
Nashville Best Western

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