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The Capitol Hotel Downtown Nashville

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711 Union Street, Nashville, TN 37219 (Formerly Best Western Downtown Convention Center)
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The Capitol Hotel Downtown Nashville
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The Capitol Hotel Downtown Nashville
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563 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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New York
2 reviews
4 of 5 stars Reviewed 2 days ago NEW

The General Manager Stacy Lee was exceptional. He treated us with such grace and his staff as well. Mr. Lee went out of his way to make our stay amazing. Thank you Again ! We came from New York and we were thankful to be able to get in our room as we arrived. Then staff was so helpful and... More 

Was this review helpful? Yes
1 review
2 of 5 stars Reviewed 3 days ago NEW via mobile

The staff was good, but there was construction going on in the main lobby. When we went to the room, it's that old out dated outside hallway style, so if the wind and rain is coming in, you have to take it in stride. But the WORST part was that you can hear almost everything with your neighbors. Doors slamming,... More 

Was this review helpful? Yes
GM711, General Manager at The Capitol Hotel Downtown Nashville, responded to this review

Thank you for your response. We understand that our unique hotel concept and downtown environment may not be for some guests. We do advertise accurately the properties physical structure, amenities and the renovation process. We apologize that we did not meet your expectations and will use your feedback to make improvements where applicable. More 

Glasgow, United Kingdom
Senior Reviewer
9 reviews 9 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed here 6 nights from 7th April,although the hotel has not yet finished it's renovations this did not affect us in any way.If you are going to Nashville on holiday and are on a budget you won't get any better.Other reports mention it being noisy,we never heard anything,other reports mention the location well the Sheraton is 20 yds away and... More 

Was this review helpful? Yes
GM711, General Manager at The Capitol Hotel Downtown Nashville, responded to this review

We thank you for sharing your positive feedback experience with us and I want you to know that it means a lot to hear that you were happy with your stay. You are so right about this staff! We enjoy going above and beyond to provide great service and we do this because we truly care about people. Downtown noise... More 

Bellevue, Washington
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel is a best western being remodeled. At this time, I would have to say, the rooms are clean and decent. But the service is average and feel for the price range, I have had better hotels in LA and NYC, so I feel it is over priced and over rated for Nashville. No pool, or gym and best... More 

Was this review helpful? Yes
GM711, General Manager at The Capitol Hotel Downtown Nashville, responded to this review

Definitely appreciate your comment. We are no longer a Best Western but a independent boutique hotel meaning uniquely different hospitality experience. However, you are correct as to having the convenience of having a food & beverage venue onsite that I'm happy to announce will be available on or before June 1, 2015. The venue will be located in the main... More 

1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

My husband and I stayed here overnight. Yes, the facility is under construction, but that didn't interfere with the comfort of the stay. The staff was absolutely amazing and some of the nicest and most helpful I have come into contact with. The updated rooms were lovely. They have outside facing doors like a motel, but you have to enter... More 

Was this review helpful? Yes 2
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The rooms have been updated and look nice. But the rooms all face out to a non enclosed corridor. The doors to the rooms are not sealed well. I put a chair up against mine each night. The Bathroom is motel grade witha combination fan and Light which is annoying. There is no restaurant in the Hotel at this time.... More 

Was this review helpful? Yes 2
GM711, General Manager at The Capitol Hotel Downtown Nashville, responded to this review

We apologize that we did not meet your expectations while you were here. As we are still a work in progress we are close to completing our 1st phase of improvements with more to come. A couple of coming updates will be an additional exterior elevator along with updated repairs for the existing elevator. Also, look out for the opening... More 

Chicago, Illinois
Contributor
17 reviews 17 reviews
7 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Stayed at this place to be able to be at a walking distance from Music City Center Convention Center as I signed up late for our convention. After checking out their website accepted a price tag of $260/night before taxes thinking I am going to get the value back. I was very wrong. The hotel is laid out like a... More 

Was this review helpful? Yes 4
GM711, General Manager at The Capitol Hotel Downtown Nashville, responded to this review

Thank you for your comment and I am sorry that the rate was not to your satisfaction. Your stay period was during the time that a large convention was in-town. The group had a contracted restrictive rate meaning any and all rates must be under their rate which unfortunately increased rate for all downtown properties. It is understandable that when... More 

Ashville
Contributor
11 reviews 11 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Booked it through booking.com at the last mninute because we got a great deal. The front desk staff were so so, the valet was definitely worth the tip I gave. The room we had was newly remodeled and very nice. The bed was extra comfortable. The best part it was a 2 minute walk to all of the action on... More 

Was this review helpful? Yes 1
GM711, General Manager at The Capitol Hotel Downtown Nashville, responded to this review

Thank you for your response! It is nice to know that you had a good stay and enjoyed your visit. We appreciate you taking the time to comment. More 

1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed at this hotel during the SEC tournament. Downtown nashville was extremely chaotic during this event so I didn't expect much from the hotel on my trip. The hotel was easy to find and I even got to check in hours before the set time. The girl who checked me wasn't very personable at first, but she later apologized... More 

Was this review helpful? Yes 2
London, United Kingdom
Top Contributor
54 reviews 54 reviews
35 hotel reviews
88 helpful votes 88 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I am at times loathed to leave a ‘negative’ review and like to take a number of things into consideration prior to doing so. However following a recent stay at The Capitol I am left in no alternative but to do so. The hotel allegedly is undergoing renovations, which is in all honestly and from my eyes as a guest... More 

Was this review helpful? Yes 5
GM711, General Manager at The Capitol Hotel Downtown Nashville, responded to this review

We apologize that we did not meet your expectations. We do try to accommodate and tackle any issues that may arise with the facilitation of this improvement and sometimes we may not hit the mark. It is understandable that during a renovation process it can be difficult for some guests. As we continue forward in making theses necessary improvements hopefully... More 

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