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The Capitol Hotel Downtown Nashville

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711 Union Street, Nashville, TN 37219 (Formerly Best Western Downtown Convention Center)
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The Capitol Hotel Downtown Nashville
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The Capitol Hotel Downtown Nashville
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557 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Chicago, Illinois
Contributor
17 reviews 17 reviews
7 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Stayed at this place to be able to be at a walking distance from Music City Center Convention Center as I signed up late for our convention. After checking out their website accepted a price tag of $260/night before taxes thinking I am going to get the value back. I was very wrong. The hotel is laid out like a... More 

Was this review helpful? Yes 3
Ashville
Contributor
11 reviews 11 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

Booked it through booking.com at the last mninute because we got a great deal. The front desk staff were so so, the valet was definitely worth the tip I gave. The room we had was newly remodeled and very nice. The bed was extra comfortable. The best part it was a 2 minute walk to all of the action on... More 

Was this review helpful? Yes 1
GM711, General Manager at The Capitol Hotel Downtown Nashville, responded to this review

Thank you for your response! It is nice to know that you had a good stay and enjoyed your visit. We appreciate you taking the time to comment. More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

I stayed at this hotel during the SEC tournament. Downtown nashville was extremely chaotic during this event so I didn't expect much from the hotel on my trip. The hotel was easy to find and I even got to check in hours before the set time. The girl who checked me wasn't very personable at first, but she later apologized... More 

Was this review helpful? Yes 1
London, United Kingdom
Top Contributor
54 reviews 54 reviews
35 hotel reviews
88 helpful votes 88 helpful votes
1 of 5 stars Reviewed 1 week ago

I am at times loathed to leave a ‘negative’ review and like to take a number of things into consideration prior to doing so. However following a recent stay at The Capitol I am left in no alternative but to do so. The hotel allegedly is undergoing renovations, which is in all honestly and from my eyes as a guest... More 

Was this review helpful? Yes 6
GM711, General Manager at The Capitol Hotel Downtown Nashville, responded to this review

We apologize that we did not meet your expectations. We do try to accommodate and tackle any issues that may arise with the facilitation of this improvement and sometimes we may not hit the mark. It is understandable that during a renovation process it can be difficult for some guests. As we continue forward in making theses necessary improvements hopefully... More 

Pittsburgh, Pennsylvania
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago

My friends and I checked into The Capitol for a girl's night in Nashville. We were happy with our room until we saw ants in the bathroom. We didn't think much of it at the time, since we had activities planned that night and we didn't expect to spend much time in the room anyway. The next morning when we... More 

Was this review helpful? Yes 3
GM711, General Manager at The Capitol Hotel Downtown Nashville, responded to this review

We were waiting for you to leave a comment as you said you would. For the record and again, we apologize and understand you were not happy wth our property. The fact is you and your friends made an accusation at checkout in which you wanted your night complimentary. We immediately and throughly inspected the room as we take any... More 

Paducah, Kentucky
Top Contributor
76 reviews 76 reviews
15 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed over (1) night to see Maroon 5. The hotel was / is under renovations, the front desk was friendly at check in and check out. Room was clean. Parking is valet only. The hotel is about 4 or 5 blocks from the Bridgestone Arena. Overall , hotel is okay. Cheaper than a lot of the downtown hotels.

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Livonia, Michigan
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here for 2 nights at the end of February, First off, we were only supposed to stay for one night. But sadly our trip fell during an ice storm and we were unable to leave. The staff at the Capitol was fantastic! Very helpful, friendly and understanding. When we arrived we were a little surprised by the exterior... More 

Was this review helpful? Yes 2
New York City, New York
Senior Contributor
43 reviews 43 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Went to Nashville for my bday/Halloween. Was a blast! This hotel was nice and the most of the staff were nice. The only area that was inefficient and unfriendly was the business center. Can't beat the location.

Was this review helpful? Yes 1
Toronto, Canada
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

Staff are nice & friendly and it is a reasonable location downtown but I agree with other readers, pay the extra & stay else where. Still having issues in resolving a matter with management over incidental issues that they won't support with an invoice / bill. Even though we pre-paid you still have to sign & give you credit card... More 

Was this review helpful? Yes 1
Columbia, Missouri
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is a motel being renovated. We found the rooms to be very spacious, clean and inviting. There were mints on the bed, a bottle of water and a granola bar as a free extra. Nice touch, we thought. Check in was fast and friendly, Valet was fine. Was a little hard finding the entrance to the place. Breakfast was... More 

Was this review helpful? Yes
GM711, General Manager at The Capitol Hotel Downtown Nashville, responded to this review

Thank you for taking time to comment as your comment was fair, balanced and specific to the experience. We hope that in the future you will return especially when the new Bistro/bar and fitness room are completed. We certainly would like to hear your feedback on our continued improvements. Thank again for staying and for giving us a chance to... More 

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