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The Capitol Hotel Downtown Nashville

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711 Union Street, Nashville, TN 37219 (Formerly Best Western Downtown Convention Center)
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The Capitol Hotel Downtown Nashville
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The Capitol Hotel Downtown Nashville
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574 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Jackson, New Jersey
Top Contributor
89 reviews 89 reviews
10 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

This hotel is clean. The staff is friendly and courteous. The breakfast is good. It appears to be in a state of transition. It is convenient. The rooms are adequate and the bathrooms are average. The mattresses were extremely comfortable and the hotel was reasonably quiet although the rooms were on a balcony that opened onto the street. The hotel... More 

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GM711, General Manager at The Capitol Hotel Downtown Nashville, responded to this review

We appreciate you taking the time to comment regarding your stay. Your comments were accurate and reflected the current condition, service and expectations associated with the property. We are still a work in progress but looking forward to getting all of our services enhanced along with our building improvements. As you stated, noise is a constant issue in our business... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

Stayed 3 nights in May 2015. Hotel looks nice. Still a lot of touch up and work to be done on the decor. Room was very clean. House keeping staff very helpful and gracious. Breakfast was generous in variety and of good quality. Valet staff very nice and courteous. Overall a great experience. Great location. Close to walk to attractions.... More 

Was this review helpful? Yes 1
GM711, General Manager at The Capitol Hotel Downtown Nashville, responded to this review

Thank you for your review and your comments which were most appreciated regarding our renovations, breakfast and the service and friendliness of the staff. As to the absence of a crib, the new agent was not aware that they were in use and should have followed up on that. As we are now a new property with a new staff,... More 

Fort Myers, Florida
Top Contributor
52 reviews 52 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here for a weekend with family from around country. Staff at check in were very nice and efficient. (Hotel lobby (and small parts of hotel still under construction but did not affect our stay.) Great hot breakfast eCh morning. Rooms were renovated, clean and comfortable. Not 5 star hotel but great location and value for the money!!!

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GM711, General Manager at The Capitol Hotel Downtown Nashville, responded to this review

Your comment was most appreciated and thank you for taking the time to do so as it was very balanced and detailed to the value and service we strive to offer. With the opening of our Bistro and Bar next month, we feel that many others will see our property the same way. Our housekeeping department does a good job... More 

Denia, Spain
Contributor
12 reviews 12 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed three nights at The Capitol. This is a 3 star hotel. The lobby was dreary and uninviting. The reception was a small counter. The first reception staff we met unfriendly. Our room was not ready at 3pm, so we had to sit and wait. The room we were given was at the end of the corridor on the... More 

Was this review helpful? Yes 2
GM711, General Manager at The Capitol Hotel Downtown Nashville, responded to this review

Thank you for your response and we apologize that (currently) we did not meet your expectations. Please keep in mind that we are still completing some aspects of our renovation and (daily) the property is changing for the better. However, it is important that we know and understand what our guests like and what our opportunities are for improvement. We... More 

Madison, Alabama
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Please bare with me as I feel I need to be detailed about our experience and I might appear to be long winded. Our company had booked 3 rooms for 3 nights. The front desk and valet staff were very pleasant to interact with. We were able to check in early (2:30) and went to our rooms to freshen up... More 

Was this review helpful? Yes 5
GM711, General Manager at The Capitol Hotel Downtown Nashville, responded to this review

Dear Robert, I sorry I was unable to speak with you as I was on the phone assisting a guest and was told that you were departing. So that you would not be kept waiting it was communicated to you that I would approve a credit for along with my apology. When I was able to get off of the... More 

Travelers are raving about these Nashville hotels

Sun Prairie, Wisconsin
Senior Contributor
26 reviews 26 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

There's nothing fancy here but it's close enough to the strip to walk to everywhere. The rooms were small but satisfactory and the complementary breakfast was good. The staff was friendly and helpful.

Was this review helpful? Yes 3
GM711, General Manager at The Capitol Hotel Downtown Nashville, responded to this review

So glad to know that you enjoyed your stay at our property and the city. By taking the time to let others know your experience was good is motivationally meaningful and important to our staff members who continue to achieve guest satisfaction in a sometimes difficult renovation improvement process. Thank you again for taking the time to do so and... More 

Ashville
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

If you are looking for a place close to Broadway this is a great place to stay. They still had some lobby renovations going on but nothing major. The breakfast in the morning it's very nice. The rooms are nice and clean. I recommend this hotel for anyone that wants to be walking distance from the nightlife.

Was this review helpful? Yes 1
GM711, General Manager at The Capitol Hotel Downtown Nashville, responded to this review

Thank you for your comment. We appreciation your understanding and patience with our renovation process as it is our utmost goal to improve our facility. We are also happy to know that our staff treated you well. Thanks for taking the time to respond. More 

Contributor
12 reviews 12 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 22, 2015

We were there for 3 nights. The location to downtown was great. The room was decorated nice. Front desk was helpful the valets were friendly. Breakfast was great. It was a good experience for our first time in Nashville.

Was this review helpful? Yes 1
GM711, General Manager at The Capitol Hotel Downtown Nashville, responded to this review

Thank you for taking time to comment. We appreciate knowing that our hotel and our staff served you well. When in Nashville we hope that you will choose to stay with us again. More 

Battle Creek, Michigan
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed April 20, 2015

We booked about 2 months in advance of our stay and unfortunately this hotel was the only options downtown available. The only positive thing I can say about this hotel is that the room was fairly clean. I knew that the hotel was going through renovations so I was fine with the unfinished projects happening around us. Unfortunately the elevator... More 

Was this review helpful? Yes 3
GM711, General Manager at The Capitol Hotel Downtown Nashville, responded to this review

I'm sorry to hear that you experience noise from the guests who were near you. There are some people who are very selfish and do not care that they disturb others. I believe this is enhanced once the drinking starts. We do approach guests who act in this way but it is difficult to monitor them. The front desk does... More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed April 18, 2015

While I appreciate the efforts to renovate, even the "finished" rooms are far from what I would have expected especially from the Choice Hotels TOP END Ascend Collection. SEE MY PHOTOS! Just in my room, they kept the OLD bath tub, the tub faucet leaked badly, the shower head was old and whomever did the DRYWALL MUD JOB on these... More 

Was this review helpful? Yes 1
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