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Extended Stay America - Nashville - Vanderbilt

2.0 of 5
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3311 West End Avenue, Nashville, TN 37203
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Extended Stay America - Nashville - Vanderbilt
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Ranked #107 of 151 Hotels in Nashville
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111 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

This place was good value for the money. It was clean and the people who worked there were helpful. It was a bit far away from Broadway, the street where everything happens. You had to take a car or a bus. Uber worked out really well there. Breakfast was bad! Good restaurants close to the hotel.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Nashville - Vanderbilt, responded to this review

I want to thank you for taking the time to post a review of your stay. Please accept our apologies that you found breakfast to be disappointing. Still, we are extremely happy to know that you found the location, room cleanliness, and staff helpfulness to be a positive during your stay. Thank you again for sharing your comments with us.... More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I was in nashville for a month, and had a good experience to stay in extended stay america. Not good at- Reception staff is not smiling. Breakfast will have only oats apple and orange Rooms are bit noisy.. U can clearly hear walk out side of your room. No gym. Good at- Kitchen was good i stayed for a month... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Nashville - Vanderbilt, responded to this review

I appreciate you taking the time to write a review of your experience with us. We appreciate the kind comments about our spacious rooms and your overall good experience during your stay; however, we apologize that you found some of our amenities to be lacking and that you did not receive professional customer service. In response to your feedback, I... More 

Rome, Georgia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The room was clean, the bed was small (for me and my wife). The toilet was noisy. For $157 per night - you would expect a pool, hot tub or at least a decent breakfast. We could hear the people in the room directly above ours - just as if they were in our room. The elevator was out of... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Nashville - Vanderbilt, responded to this review

I want to thank you for taking the time to post a review of your stay. We appreciate you letting us know that our amenities did not meet your expectations. In response to your feedback, I will be coaching our staff to make sure clearly communicating our amenities during check-in. We are sorry for these issues, but are happy to... More 

Caerphilly County, United Kingdom
1 review
5 of 5 stars Reviewed June 15, 2015

Myself and my daughter stayed here for 10 nights at the end of may whilst on a trip from the uk. The rooms were basic but clean and the location was excellent. There is a bus stop outside with regular buses to downtown and cost $1.70 each way and cabs were only $10.00 each way so it was ideal. There... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Nashville - Vanderbilt, responded to this review

The staff and I read your review, and would like to thank you for writing such nice things about your recent stay with us in Nashville. I truly appreciate your comments regarding the clean rooms and fantastic location. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed June 9, 2015

Decent stay option with no frills ...Breakfast bread non existent ..stayed for 2 weeks fit 105 $ a day ..the best thing is close proximity to all the areas ...Nearby grocery store and best thing is got kitchen to prepare quick snacks or two

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Nashville - Vanderbilt, responded to this review

I want to thank you for taking the time to post a review of your stay. I am glad to read that you were pleased with our great location and benefits of having fully equipped kitchens in all of our guest rooms. The staff and I would like to thank you again for posting your review. We look forward to... More 

Libertyville, Illinois, United States
Level Contributor
66 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed May 28, 2015

When we had to find a place to stay for two nights, because we had been scammed on a house rental where three couples were going to stay, Extended Stay came through. Even though it was all very last minute they gave us as much of a discount as they could because they felt badly for us and didn't want... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Nashville - Vanderbilt, responded to this review

Thank you so much for sharing your experience with us. I am glad to read that you were pleased with our property and room cleanliness. I truly appreciate your comments about our staff and their friendly and accommodating service. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in... More 

New York City, New York
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed May 21, 2015 via mobile

the staff is very nice. The rooms are very basic. It's in a great location. Walking distance to high-end retail and mixed dining options. Must walk a block and a half to Dose cafe. 15-minute drive to major attractions. Towels weren't as clean as they should be and were rough, although softer than sandpaper. I probably wouldn't go back but... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Nashville - Vanderbilt, responded to this review

I want to thank you for taking the time to post a review of your stay. Please accept our apologies that our towels were not up to standard. Still, I'm glad to read that you enjoyed your stay with us and that our staff provided great customer service. I do hope that you will return to our hotel, or any... More 

2 reviews
5 of 5 stars Reviewed May 18, 2015

Never stayed at an Extended Stay America before, but we would definitely stay again. I realize 'all you have to do is ask' for kitchen supplies, towels etc. Having the coffee pot, toaster and dishes was great. We were able to cook in the room, the mini kitchen was convenient & we could cook when we wanted. Room was clean,... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Nashville - Vanderbilt, responded to this review

Thank you for your wonderful review of our property. I truly appreciate your comments regarding our friendly staff, clean rooms and fully equipped kitchens. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

Hexham, United Kingdom
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed May 16, 2015

Meeting friends in Nashville, was looking for a reasonably priced place in the Vanderbilt area. Was initially anxious about the ** hotel, but was very happy with our stay. Great location, very clean lobby and room. It was handy to have a refrigerator, although we didn't cook. Porsha on the front desk was especially friendly and helpful. We would definitely... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Nashville - Vanderbilt, responded to this review

The staff and I read your review, and would like to thank you for writing such positive things about our clean rooms and great location. I'm thrilled that you found our staff to be friendly and helpful! Thank you again for sharing your comments with us. We look forward to hosting you again in the future. More 

Fairview, Canada
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed April 16, 2015

Stayed there last week, it was a very good place to stay. The room was modernized (laminate), the bathroom was clean and the bed was very good. The air conditioner worked and it was quiet at night so we could sleep. Finally Wifi worked very well. We came in from Canada and this was the closest we could find to... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Nashville - Vanderbilt, responded to this review

Thank you so much for posting such a positive review of our property. I truly appreciate your comments regarding the friendliness of staff, comfort and safety of your room, and convenient location. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! More 

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